My son's Gateway Windows 7 machine will no longer log onto the internet and does not even recognize any internet connections. The wireless router seems fine as our other computer works.
Under 'device manager' I clicked on the icon for the 802.11n LAN card and got the error message 'windows cannot load the drivers required for this device'. I also found error code 31.
I could not uninstall the device because the menu options were all inoperable.
Should I buy a new upgraded wifi device and see if that solves the problem? A friend says I need a whole new Windows 7 install.