[Aleigha]

Thankyou for the help! I have been defeated can't get it to work, tried everything possible so my last resort is to take in for repairs 😕 get the screen fixed while I'm at it. I cannot thankyou enough for your time helping it has been valued, keep up the good work guys! Much appreciated 😊

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You are welcome for the help.  I'm really sorry that we didn't get your system back to you 100% but hardware issues are rather difficult online at the best of times.
 
If you need any help after the repairs, feel free to come back here any time.  We have other boards for hardware / software issues and very knowledgeable people willing to lend support.  Drop by and let us know how things progress and take care.  When I finish cleaning a system, we always remove our tools and then leave some advise for the user. We didn't get to finish cleaning but this may help you later on anyway.

Now some information on programs to help keep you safe:

First, an Antivirus program. You NEED one; free is just as good as paid-for as long as you keep them updated. ONLY use one at a time as having more than that will cause system problems. Here are some free ones to check out:
Microsoft Security Essentials
Avast! Free Antivirus

Next, a firewall is a must have now-a-days. The built in firewall in Windows 7 is fine (just make sure it is turned on (Start > Control Panel > Windows Firewall)). Or, if you like, you could choose one of the free ones listed here:
Emsisoft Online Armor - installs as trialware which converts to freeware in 30 days
Zone Alarm Free Firewall - installer includes foistware so read the options very carefully

Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed.

CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system. You can read the details about this program here.

Also, consider adding MalwareBytes Antimalware to your arsenal of safe keeping programs. Use the free version (not the paid or trial version) and you won't have a problem with your antivirus scanner program. Keep it updated and run a scan with it once a week.

Lastly, if you use Firefox as your main web browser, consider adding the NoScript and AdBlockPlus add-ons to the browser to block scripting hijacks and remove unwanted ads from the pages you view.

You may also find some information and tips at this thread:
How did I get infected in the first place?
and
COMPUTER SECURITY - a short quide to staying safer online
 

I'll leave this topic open for a few days so that if you have any questions you can come back here. Surf safe, my friend!!

[dbreeze]

You are welcome for the help.  I'm really sorry that we didn't get your system back to you 100% but hardware issues are rather difficult online at the best of times.
 
If you need any help after the repairs, feel free to come back here any time.  We have other boards for hardware / software issues and very knowledgeable people willing to lend support.  Drop by and let us know how things progress and take care.  When I finish cleaning a system, we always remove our tools and then leave some advise for the user. We didn't get to finish cleaning but this may help you later on anyway.

Now some information on programs to help keep you safe:

First, an Antivirus program. You NEED one; free is just as good as paid-for as long as you keep them updated. ONLY use one at a time as having more than that will cause system problems. Here are some free ones to check out:
Microsoft Security Essentials
Avast! Free Antivirus

Next, a firewall is a must have now-a-days. The built in firewall in Windows 7 is fine (just make sure it is turned on (Start > Control Panel > Windows Firewall)). Or, if you like, you could choose one of the free ones listed here:
Emsisoft Online Armor - installs as trialware which converts to freeware in 30 days
Zone Alarm Free Firewall - installer includes foistware so read the options very carefully

Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed.

CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system. You can read the details about this program here.

Also, consider adding MalwareBytes Antimalware to your arsenal of safe keeping programs. Use the free version (not the paid or trial version) and you won't have a problem with your antivirus scanner program. Keep it updated and run a scan with it once a week.

Lastly, if you use Firefox as your main web browser, consider adding the NoScript and AdBlockPlus add-ons to the browser to block scripting hijacks and remove unwanted ads from the pages you view.

You may also find some information and tips at this thread:
How did I get infected in the first place?
and
COMPUTER SECURITY - a short quide to staying safer online
 

I'll leave this topic open for a few days so that if you have any questions you can come back here. Surf safe, my friend!!

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.