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Unable to Remove Fixila PC Optimizer from my PC... HELP! [Closed]


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#16
dbreeze

dbreeze

    Trusted Helper

  • Malware Removal
  • 2,213 posts

Please print these instruction out so that you know what you are doing or leave this page up on this computer so you can refer to it. You can use a CD or DVD to burn OTLPE to just as long as your other system can read it.

Burning and Using OTLPE disk

  • Attach your USB drive / stick to the working system and download Farbar Recovery Scan Tool to the stick.
  • Download OTLPEStd.exe to your desktop of the working system.
  • Ensure that you have a blank CD in the drive
  • Double click OTLPEStd.exe and this will then open imgburn to burn the file to CD
  • Once the CD is burned, eject the CD and place it in the affected system.
  • Reboot your system using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :)
  • Your system should now display a Reatogo desktop.
    Note : as you are running from CD it is not exactly speedy
  • Double-click on the OTLPE icon.
  • Select the Windows folder of the infected drive if it asks for a location
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start.
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Attach your USB drive / stick to the affect system.
  • Copy this file to your USB drive if you do not have internet connection on this system.
  • Right click the file and select send to : select the USB drive.
  • Confirm that it has copied to the USB drive by selecting it
  • You can backup any files that you wish from this OS
  • Please post the contents of the C:\OTL.txt file in your reply.

FRST scan

  • Locate the USB drive in My Computer on the desktop.
  • Double click on FRST.exe and let it load.
  • Check the Addition box in the Options panel and then click on Scan.
  • When the scan is finished, FRST will have made two new log files on the USB stick (FRST.txt and Addition.txt). Please copy and paste each of these in a post here.

Things for your next reply:

  • How are you doing? We'll get through this.
  • OTLPE log text.
  • FRST.txt log text.
  • Adition.txt log text.

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#17
tamra521

tamra521

    New Member

  • Topic Starter
  • Member
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  • 8 posts
Thank you! I will work through these steps sometime tonight or tomorrow and get back with you with the results :)
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#18
dbreeze

dbreeze

    Trusted Helper

  • Malware Removal
  • 2,213 posts

If you have a problem or question about them, please come back and ask.


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#19
dbreeze

dbreeze

    Trusted Helper

  • Malware Removal
  • 2,213 posts

Do you need any help, tamra521?


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#20
Naathim

Naathim

    GeekU Minion

  • Expert
  • 4,568 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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