Why can't he log on?
Posted 10 June 2005 - 12:31 PM
Posted 12 June 2005 - 01:24 AM
He hasn't forgotten his password as I know it too so are you suggesting that a virus program or something has taken over? He does use his computer a lot for online betting etc
Posted 12 June 2005 - 05:16 AM
this is not freeware, but im sure u can find it someplace
Posted 12 June 2005 - 11:38 AM
Secondly ERD is a very expensive program.
We only talk about legally obtained software. anything else is banned by our Terms of service.
Now, you said he can get into safe mode but not normal mode. If he chooses safe mode with networking what happens?
Posted 13 June 2005 - 06:42 AM
Posted 13 June 2005 - 10:14 AM
1) when the computer starts and you get a bar running across the bottom of the window
start tapping the F8 key. (He should know how to do this as you say he can get into safe mode). A screen should come up asking how you want to start your computer.
one of the options is Last Known Good configiration. Highlight this and press enter.
If this does not help then
2) Start the computer in the same way as above but this time pick safe mode
once in safe mode go to Start > Help and support > Pick a task > undo changes to your computer with system restore click on this and follow the wizard and pick a date a day or two before he had trouble.
If either of these don't work let us know
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