I am getting a BSOD on an HP laptop. Dump files are attached. Please help!
BSOD STOP 0x0000003B and tcpip.sys
Posted 28 August 2014 - 07:01 PM
The dump points to ALUpdate.exe as the probably cause. I think this belongs to Sophos anti-virus or anti-rootkit. Try uninstalling Sophos and if it's your anti-virus replace it with Microsoft Security Essentials or Avast.
Posted 02 September 2014 - 08:53 PM
Thanks for your response! I just uninstalled Sophos and replaced it with Symantec. Now only time will tell. Thanks again!
Posted 08 September 2014 - 04:59 PM
Got BSOD again today. Minidump files are attached. Please let me know what to try next.
Posted 09 September 2014 - 06:48 PM
Both dumps point to netio.sys which is a MS system file and unlikely to be the cause. Probably a device driver but I can't say which one, sorry.
Maybe try getting a kernel dump next time which should have more info than the mini dumps.
See this post for info on how to set it up, collect and post it: http://www.geekstogo...g/#entry2436754
Posted 09 September 2014 - 08:06 PM
Good news and bad news... Good news: the computer was already set to do a kernal dump. Bad news: the zipped file of memory.dmp is 213MB and will not upload. Is there another option?
Additional information: the laptop is my daughter's and it only blue screens when she accesses the network at school. It has never blue screened on our home network. Could this point to a network adapter driver problem?
Posted 10 September 2014 - 02:33 PM
Upload the dump file to a file sharing site like Onedrive.
netio is the Network I/O subsystem and tcpip is a set of communication protocols which have been implemented as a logical system driver, your network driver is probably having problems.
Looking at your latest minidump, I see Symantec conflicting.
fffff880`0afbbc38 fffff800`02e91169 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx fffff880`0afbbc40 fffff800`02e8fde0 : 00000000`00000000 00000000`00000400 00000000`00000000 fffffa80`0dc4c320 : nt!KiBugCheckDispatch+0x69 fffff880`0afbbd80 fffff880`01e9453b : fffffa80`0dc4c320 00000000`00000000 00000000`206c644d 00000002`00008007 : nt!KiPageFault+0x260 fffff880`0afbbf10 fffff880`01802872 : 00000000`00000000 00000000`00000001 00000000`00000001 00000000`00000006 : tcpip! ?? ::FNODOBFM::`string'+0x57b4 fffff880`0afbbf60 fffff880`01e5a212 : fffff880`0629657c fffffa80`0bcb2000 fffff880`0afbc07c fffff880`0afbc080 : NETIO!NetioDereferenceNetBufferListChain+0x132 fffff880`0afbc030 fffff880`01e57d2f : 00000000`c08abbc6 fffff880`01f6d9a0 fffff880`01f6d9a0 00000000`00000000 : tcpip!IppReceiveHeaderBatch+0x3c3 fffff880`0afbc110 fffff880`01e57302 : fffffa80`0d2d37e0 00000000`00000000 fffffa80`0d2c1000 fffffa80`00000001 : tcpip!IpFlcReceivePackets+0x64f fffff880`0afbc310 fffff880`01ec9bca : fffff880`0afbc450 fffff880`0afbc400 fffffa80`0d2c1010 fffff880`0190c2a0 : tcpip!FlpReceiveNonPreValidatedNetBufferListChain+0x2b2 fffff880`0afbc3f0 fffff800`02e9d878 : fffffa80`0dc57560 fffffa80`07fc0800 fffffa80`0dcdab50 00000000`00000001 : tcpip! ?? ::FNODOBFM::`string'+0x49ca2 fffff880`0afbc440 fffff880`01e56e22 : fffff880`01e56650 00005dfd`8dcad344 ffff0000`0f05af00 00000000`00000001 : nt!KeExpandKernelStackAndCalloutEx+0xd8 fffff880`0afbc520 fffff880`019b30eb : fffffa80`0d2d3010 00000000`00000000 fffffa80`0b82b1a0 fffffa80`0b82b1a0 : tcpip!FlReceiveNetBufferListChain+0xb2 fffff880`0afbc590 fffff880`0197cad6 : fffffa80`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ndis!ndisMIndicateNetBufferListsToOpen+0xdb fffff880`0afbc600 fffff880`018ff5d4 : fffffa80`0b82b1a0 00000000`00000002 00000000`00000001 00000000`00000000 : ndis!ndisMDispatchReceiveNetBufferLists+0x1d6 fffff880`0afbca80 fffff880`018ff549 : 00000000`00000000 fffffa80`0dcdab50 fffffa80`0d387f20 00000000`00000000 : ndis!ndisMTopReceiveNetBufferLists+0x24 fffff880`0afbcac0 fffff880`018ff4e0 : fffffa80`00000017 fffff880`018f74d4 00000000`00000017 00000000`00000216 : ndis!ndisFilterIndicateReceiveNetBufferLists+0x29 fffff880`0afbcb00 fffff880`04a0b470 : fffffa80`0ab91870 00000000`00060600 00000000`00000000 fffffa80`0a854bf0 : ndis!NdisFIndicateReceiveNetBufferLists+0x50 fffff880`0afbcb40 fffffa80`0ab91870 : 00000000`00060600 00000000`00000000 fffffa80`0a854bf0 fffffa80`00000000 : Teefer+0xb470 fffff880`0afbcb48 00000000`00060600 : 00000000`00000000 fffffa80`0a854bf0 fffffa80`00000000 fffff880`04a111c0 : 0xfffffa80`0ab91870 fffff880`0afbcb50 00000000`00000000 : fffffa80`0a854bf0 fffffa80`00000000 fffff880`04a111c0 fffffa80`0aa034a8 : 0x60600
netr28x.sys Fri Apr 12 12:20:28 2013
Your Ralink RT2860 series Wireless LAN driver is outdated, I suggest you update it.
Rt64win7.sys Tue Aug 23 14:55:41 2011
Your Realtek ethernet driver is out of date as well, I suggest you update that.
Posted 10 September 2014 - 08:35 PM
How do you find the device driver list you reference above?
Also, where do you see Symantec?
I found lm tn for windbg which shows device driver info.
Posted 11 September 2014 - 12:44 PM
Yes I used the lmnt command.
teefer is the Symantec firewall which is conflicting with the network driver.
Posted 11 September 2014 - 06:04 PM
Thanks for the info. A quick search shows teefer is a definite cause of some BSODs.
Posted 15 September 2014 - 07:18 AM
I will try updating the drivers you mentioned and see if that helps. Thanks!
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