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Cannot log into certain web sites [Solved]

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#76
wayneman50

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All processes killed
========== OTL ==========
C:\Windows\SysWow64\sho1DFC.tmp deleted successfully.
C:\Windows\SysWow64\sho2706.tmp deleted successfully.
C:\Windows\SysWow64\sho66F1.tmp deleted successfully.
C:\Windows\SysWow64\sho90B6.tmp deleted successfully.
C:\Users\WAYNE\Documents\PDRMUSIC.TMP folder deleted successfully.
C:\Users\WAYNE\AppData\Roaming\inst.exe moved successfully.
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\WAYNE\Desktop\cmd.bat deleted successfully.
C:\Users\WAYNE\Desktop\cmd.txt deleted successfully.
========== COMMANDS ==========
C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully
 
[EMPTYTEMP]
 
User: 000
->Temp folder emptied: 0 bytes
 
User: All Users
 
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes
 
User: DOV
->Temp folder emptied: 0 bytes
 
User: HP_Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Flash cache emptied: 0 bytes
 
User: Public
->Temp folder emptied: 0 bytes
 
User: WAYNE
->Temp folder emptied: 2653162 bytes
->Temporary Internet Files folder emptied: 49531736 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 408988015 bytes
->Flash cache emptied: 1961 bytes
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 2693842 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 128 bytes
RecycleBin emptied: 89315348 bytes
 
Total Files Cleaned = 528.00 mb
 
 
OTL by OldTimer - Version 3.2.69.0 log created on 09092014_202604

Files\Folders moved on Reboot...
C:\Users\WAYNE\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\WAYNE\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
C:\Windows\temp\officeclicktorun.exe_c2ruidll(20140909094850720).log moved successfully.
C:\Windows\temp\officeclicktorun.exe_streamserver(20140909094850720).log moved successfully.
C:\Windows\temp\WAYNE-HP-20140909-0948.log moved successfully.
File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat scheduled to be moved on reboot.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...
 


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#77
wayneman50

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How should I answer the attached questions? It sounds like this might be a good time to uninstall Security Essentials and reinstall avast. Agreed?

Attached Thumbnails

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#78
emeraldnzl

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It sounds like this might be a good time to uninstall Security Essentials and reinstall avast. Agreed?

 

Up to you, we are just interested in the MBR one at this stage so you can click no to run the scan.


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#79
wayneman50

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What about the first question about rootkit?


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#80
wayneman50

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And yes, I would like to install avast. So I should uninstall Security Essentials first, right?


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#81
emeraldnzl

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What about the first question about rootkit?

 

Well we have checked that at least twice but it was a day or two ago so, no harm. :)

 

 

And yes, I would like to install avast

 

I think the possible interference from that is now gone (cleaned away with aswClear and the other fixes) so yes I think that makes sense.

 

 

 

So I should uninstall Security Essentials first, right?

 

Yes.


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#82
wayneman50

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log attached.

Attached Files


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#83
emeraldnzl

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Hello wayneman50,
 
There is a file on your desktop MBR.dat
  • Please go to VirSCAN.org FREE on-line scan service - Note: Please use Internet Explorer for this one
  • Click on  "Choose file"box on the top of the page:
  • Navigate to Local Disk C:\Users\WAYNE\Desktop\MBR.dat
  • Click on the Scan button
  • Once the Scan is completed, click on the "Copy to Clipboard" button. This will copy the link of the report into the Clipboard.
  • Paste the contents of the Clipboard in your next reply.
I don't think it is compromised but you need the comfort of knowing that it has been checked.
 
Tell me what it reports.
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#84
wayneman50

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I've got that problem with IE - it will not take me to that site: https://www.virustotal.com/.


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#85
wayneman50

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I haven't done the Internet Explorer uninstall and reinstall. Do you want me to do that?


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#86
wayneman50

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I'm pretty sure I did not save a file with that name. Isn't that from one of the scans? It's ok with me if we delete it.


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#87
emeraldnzl

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I've got that problem with IE - it will not take me to that site: https://www.virustotal.com/.


Well you could try it with FF. When I tested it, it worked better with IE and why I recommended it.
 

 

I haven't done the Internet Explorer uninstall and reinstall. Do you want me to do that?


Up to you, you must have had a reason for not doing it when I mentioned it the last two times. My thought was that it has some custom settings or add ons that are interfering with your ability to get to some sites. A reinstallation might fix that.
 

 

I'm pretty sure I did not save a file with that name.


It shows in the aswMRR scan as having been saved to your desktop, see below.
 

22:28:03.215    Disk 0 MBR has been saved successfully to "C:\Users\WAYNE\Desktop\MBR.dat"

 

Unless you have deleted it, it should still be there.
 

 

Isn't that from one of the scans? It's ok with me if we delete it.


Yes it is from the aswMBR scan and no we don't want to delete it. aswMBR specifically saved it so that it could be checked. It's not bad or good its just something we want to check because aswMBR can't make it's mind up about it. :)


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#88
wayneman50

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I didn't do the uninstall/reinstall of IE because I had trouble finding out how to do it. My first search on microsoft.com said that IE 11 could not be uninstalled. I finally found it on some blog on microsoft.com and it also had some stuff about doing a "clean boot". I was uncertain about that part. I can try to find those directions again on the uninstall, unless you have directions.


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#89
wayneman50

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I'm having trouble finding it again. I'm finding this:

Because Internet Explorer is a Windows feature, you can't uninstall it, but you can turn it off. Here's how:

 

If you have instructions, that would be great.


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#90
emeraldnzl

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I didn't do the uninstall/reinstall of IE because I had trouble finding out how to do it.


I'm having trouble finding it again. I'm finding this:

Because Internet Explorer is a Windows feature, you can't uninstall it, but you can turn it off. Here's how:

 

If you have instructions, that would be great.


I have given you the link to the microsoft instructions on how to do it, see post #54.

On second thoughts, perhaps you didn't realize that the blue words "support Microsoft" were a link. Here it is again, this time just the link:

http://support.micro...spx?kbid=318378


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