[islandcat]

I saved FRST to Desktop. Junkware and Adware would not let me save to desktop. Comment was publisher could not be verified.I don't know what else to do.

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I saved FRST to Desktop[/size]

You didn't in the last run. 
 
Anyway ...

First,
Please download Malwarebytes' Anti-Malware from Here or Here

• Double Click the downloaded mbam-setup-x.x.x.xxxx.exe to install the application. (x.x.x.xxxx represents the current version number).
• During installation, make sure uncheck Enable free trial of Malwarebytes Anti-Malware Premium, then click Finish. You can always upgrade later :
  
• If an update is found, it will download and install the latest updates automatically:
  
• Now select the Settings tab, and check the box next to Scan for rootkits:
  
• Go back to the Dashboard tab, and click the Scan Now button:
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, it will show you the results. (This one is clean):
  
• Make sure that everything is checked, and click Quarantine All (or similar).
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note below) If the log doesn't open, select View detailed log in the Scan tab:
  
• The log is automatically saved by MBAM and can be viewed by going to the History tab and clicking on Application Logs:
  
• Choose the latest Scan Log, and click on the View button:
  
• In the bottom of the Scanning History Log window that opens, you can click on Export > Save to Text file (*.txt). Save the report to your Desktop.
  
• Copy & Paste the entire contents of the report log in your next reply.

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

*** In your next reply, I need you to Copy&Paste the contents of the MBAM log file.

Then,
IMPORTANT: You MUST use Internet Explorer for this step!

• Visit the ESET Online Scanner Web Page
• Select the blue Run ESET Online Scanner button:
  
• Tick the box next to YES, I accept the Terms of Use and click Start
  
• When asked, allow the ActiveX control to install.
• Select Enable detection of potentially unwanted applications and select Advanced Settings:
  
• Make sure to check the options Remove found threats and Enable Anti-Stealth technology are checked:
  
• Click Start. (This scan can take several hours, so please be patient):
  
• Once the scan is completed, select List of found threats:
  
• Select Export to text file... and save the file as ESETlog.txt on your Desktop:
  
• Click the Back button.
• Click the Finish button:
  
• Use Notepad to open the saved log file (on your Desktop- ESET.txt)[/b]
• Copy and paste that log as a reply to this topic.

[Machiavelli]

I saved FRST to Desktop[/size]

You didn't in the last run. 
 
Anyway ...

First,
Please download Malwarebytes' Anti-Malware from Here or Here

• Double Click the downloaded mbam-setup-x.x.x.xxxx.exe to install the application. (x.x.x.xxxx represents the current version number).
• During installation, make sure uncheck Enable free trial of Malwarebytes Anti-Malware Premium, then click Finish. You can always upgrade later :
  
• If an update is found, it will download and install the latest updates automatically:
  
• Now select the Settings tab, and check the box next to Scan for rootkits:
  
• Go back to the Dashboard tab, and click the Scan Now button:
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, it will show you the results. (This one is clean):
  
• Make sure that everything is checked, and click Quarantine All (or similar).
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note below) If the log doesn't open, select View detailed log in the Scan tab:
  
• The log is automatically saved by MBAM and can be viewed by going to the History tab and clicking on Application Logs:
  
• Choose the latest Scan Log, and click on the View button:
  
• In the bottom of the Scanning History Log window that opens, you can click on Export > Save to Text file (*.txt). Save the report to your Desktop.
  
• Copy & Paste the entire contents of the report log in your next reply.

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

*** In your next reply, I need you to Copy&Paste the contents of the MBAM log file.

Then,
IMPORTANT: You MUST use Internet Explorer for this step!

• Visit the ESET Online Scanner Web Page
• Select the blue Run ESET Online Scanner button:
  
• Tick the box next to YES, I accept the Terms of Use and click Start
  
• When asked, allow the ActiveX control to install.
• Select Enable detection of potentially unwanted applications and select Advanced Settings:
  
• Make sure to check the options Remove found threats and Enable Anti-Stealth technology are checked:
  
• Click Start. (This scan can take several hours, so please be patient):
  
• Once the scan is completed, select List of found threats:
  
• Select Export to text file... and save the file as ESETlog.txt on your Desktop:
  
• Click the Back button.
• Click the Finish button:
  
• Use Notepad to open the saved log file (on your Desktop- ESET.txt)[/b]
• Copy and paste that log as a reply to this topic.

[islandcat]

I cant get Malwarebytes to work. Couldn't with the first virus either. I get Internal Error-Expression Erro. Runtime error (at 79.177) External exception E06D7363. Do you want me to do the ESET scan anyway.I let my granddaughter use this laptop and just about ready to toss it. Thanks again for your patience.

[Machiavelli]

No problem, you are welcome.

Yes, please proceed with ESET. One quick question, do you have MBAM already installed before I have instructed it or did you installed it when I said to do so?

[islandcat]

I have Malwarebytes on all my computers. However on this one I did try uninstalling and doing a fresh install.

[Machiavelli]

This didn't helped?

Please uninstall it again. Then follow the instructions here and install it again. Did this solved the problem?

[islandcat]

Sorry taken while to get back. When tried to download ESET said I had update Internet Explorer. While doing that got hit with snap do and a few other add ons. Will attempt this all again.

[Machiavelli]

OK, please do a new FRST Scan and post the logs.

[islandcat]

thank you on it. And in answer to your question uninstall and reinstall malwarebyetes did not work. 

[Machiavelli]

OK, I will wait for the results then. 

[Machiavelli]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.