Thank you!! I'll pass that on to my instructor as well. If he didn't approve my posts quickly it would have taken a lot longer. Will you be posting the contents of the Malwarebytes log as well?
Cant run Malwarebytes [Closed]
Posted 04 September 2014 - 12:56 PM
Well i would, but how do I do that, since I didnt get the usual log?
I mean should I take SS or?
Edited by MARKOCARS, 04 September 2014 - 12:59 PM.
Posted 04 September 2014 - 01:23 PM
So I assume the scan ran successfully and you just weren't able to get the log. If that's the case, see if this works
1. Open up the Malwarebytes program again. You can simply double click on the shortcut on your desktop that says "Malwarebytes Anti-Malware".
Don't double-click on the mbam-setup file as the program is already installed.
2. Click the History button as shown in the picture below.
3. Click Application Logs as shown in the picture below.
4. Put a check mark next to Scan Log as shown in the picture below.
5. Click the view button as shown in the picture below. Copy and paste into your next post. Thank you.
Posted 04 September 2014 - 01:33 PM
Posted 04 September 2014 - 02:44 PM
Excellent job. Only two things left to do and then I can provide you with some follow-up recommendations.
Step#1 - Rootkit Scan
1. Download aswMBR to your desktop.
2. Right-click on aswMBR.exe and select Run as administrator to run it.
3. If you get a question about Virtualization Technology, answer Yes.
4. If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
5. Click the "Scan" button to start scan.
6. On completion of the scan click "Save log", save it to your desktop and post in your next reply.
NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.
Step#2 - ChkDsk Scan
You are recording some errors on your hard drive. We should do a scan so that any bad blocks can be repaired.
1. Click your Start button.
2. Type cmd and the hold your left CTRL & SHIFT buttons down while you hit enter on the keyboard.
3. Answer Yes to the prompt if asked to Allow.
4. You should now have a black window open that you can type in to.
5. Please type chkdsk /R and then press enter.
6. You may get a message that says the volume is locked and that you need to reboot for this to work. Answer OK then reboot your computer.
Note: This may take awhile to run. Let it finish.
Step#3 - Retrieve ChkDsk Results
1. Click the start menu and type eventvwr and then hit enter on the keyboard.
2. Navigate to the Application Event Log
3. Right-click on the Application event log and chose Filter Current Log...
4. In the Event Sources Drop Down box select Wininit and then click OK.
5. You will find an entry that references ChkDsk. I need you to copy the text and paste into your next post. An example of what you are looking for is shown below.
Step#4- Items for your next post
1. Rootkit Scan log
2. Chkdsk Results
Posted 04 September 2014 - 03:18 PM
Posted 04 September 2014 - 03:22 PM
To be honest i dont know is this full log, but ive gotta go to sleep, so I will provide more info tomorrow...
Posted 04 September 2014 - 03:28 PM
That's all I need to see on that log. Just need the chkdsk results tomorrow when you get a chance. Thanks.
Posted 05 September 2014 - 06:08 AM
I did want to mention to you that the chkdsk process could take hours to run depending on how big and how fast your hard drive is so if you need to use the computer all day it may be something you want to start and let run overnight.
Just want to ensure that your hard drive errors below are addressed.
Also if you didn't start the chkdsk process yet I'd like you to do the following and let me see the results before starting the process.
1. Download WinObj.exe from here and save it to your desktop.
2. Right-click on WinObj.exe and select Run as administrator. Allow the program to continue if prompted.
3. Answer Yes to the EULA when prompted.
4. Navigate to the GLOBAL?? node on the left and then locate the C:, D: & E: drives in the Name column on the right. Reply back with what the SymLink column says for each of these.
Posted 05 September 2014 - 06:19 AM
Im not sure if I did it right but here you go...
Posted 05 September 2014 - 06:29 AM
Excellent. Are your D & E drives external USB drives that are plugged into your computer or are they all internal to the computer?
Posted 05 September 2014 - 06:40 AM
Excellent. Then proceed with the chkdsk instructions. Again this could take awhile to run.
Posted 05 September 2014 - 06:47 AM
Well I probably wont do it now becouse im gonna use computer... I will probably do it tonight...
Posted 05 September 2014 - 11:26 AM
Well im kinda stuck at this one. So yeah ive rebooted my computer and it showed black screen with some letters on it (ones that you get when you open the command prompt) and the computer rebooted normally. So my question is, did I do everything right and if I did how can I know when its done (i mean chkdsk check)
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