well could not download the two programs you recommended. Got half way into install and it just sat there for hours. Now sadly I am back to the blue screen. Asks for sign and then its stuck on blue screen.
Let's deal with the machine first and then talk about where the issue originates (Granddaughter or elsewhere) later. Don't lose heart, one way or another (unless there is a hardware issue), we can get you up and working. If it's a hardware issue, then that's beyond my skill level
Do you have the original Operating System discs that came with the machine?
If you were to reinstall the Operating System, would you be losing any data of importance? i.e. is your data backed up?
These are important things to know. If you're going to lose important data, I will coach you one way. If you everything is backed up, I will coach you another way.