[sramsey2014]

My son tripped on the power cord of my Gateway laptop and knocked my laptop to the carpet. Now I am getting messages like collecting error information and preparing automatic repairs continuously. I don't know if i am in the right place but I really need help with fixing my laptop. I am in college and all my classes are on lone. Thsnk you.

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could well be the hard drive received some physical damage in the fall and some data was corrupted, so this data needs to be re-written to other undamaged parts of the drive and why it's now trying to repair itself.

 

i think i'd let it run overnight if needed and see if it can fix itself, if not then you may need to reinstall the operating system or even replace the hard drive and install the operating system.

 

you can always test the laptop by using another pc to download and create a linux live cd and then boot that on your laptop to check everything else works fine and it is just a hard drive/os problem like i believe.

 

  

[terry1966]

could well be the hard drive received some physical damage in the fall and some data was corrupted, so this data needs to be re-written to other undamaged parts of the drive and why it's now trying to repair itself.

 

i think i'd let it run overnight if needed and see if it can fix itself, if not then you may need to reinstall the operating system or even replace the hard drive and install the operating system.

 

you can always test the laptop by using another pc to download and create a linux live cd and then boot that on your laptop to check everything else works fine and it is just a hard drive/os problem like i believe.

 

  

[phillpower2]

    sramsey2014

 

Can you tell us the model name or number of the notebook and if there is any data on the hard drive that you would like to try and back up, there is a chance that the hard drive (HDD) is damaged and may need to be replaced.

 

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[sramsey2014]

My laptop is a Gateway. Model number is that the S/N number? NXY1UAAO16237111E21601. The SNIDE:23707011416.

[sramsey2014]

I couldn't find anymore numbers.

[phillpower2]

Sorry but that is not what we need, alternatively can you tell us what OS you are using XP, Vista, Windows 7/8 or 8.1.

 

What about any data on the HDD, is there anything that you would like to try and back up before we continue.

 

Does your notebook have a DVD/CD drive.

[sramsey2014]

Windows 8

[sramsey2014]

Sorry forgot about the data. Ido but have data that I would like to keep if possible. But if necessary I can do with out it.

[sramsey2014]

Yes it does have a DVD/CD Drive, I will try to find the model number. Can you tell me where to look for it?

[sramsey2014]

I found this number NE56R31u. Could this be it? Everything else is in a foreign language.

[phillpower2]

Because Windows 8 boots up so much faster it is hard to get into Safe Mode but it can be done, restart the notebook keep the Shift key pressed down and continually tap the F8 key, you may need to try restarting the notebook more than once before getting into Safe Mode, if successful post back before doing anything else please.

 

Aye that could be it but for now please refer only to the above then post back, if no luck I will provide the steps to try and back up your data before we go any further with testing etc.

 

Gateway NE56R31u

 

 

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[sramsey2014]

I tried holding the shift f8 key around ten times and nothing happen.

[phillpower2]

To try and secure your data please see the Puppy Linux information below;

 

=================== 

***Required Hardware*** 

CD Burner (CDRW) Drive, 

Blank CD, 

Extra Storage Device (USB Flash Drive, External Hard Drive)  

=================== 

 

1. Save these files to your Desktop/Burn Your Live CD:

• Download Latest Puppy Linux ISO (i.e.: lupu-528.iso) 

  Download BurnCDCC ISO Burning Software 

   

  There are instructions on how to boot from flash drive with puppy here; http://www.pendrivel...e-from-windows/ 

   

   

• Open BurnCDCC with Windows Explorer 

• Extract All files to a location you can remember 

• Double Click BurnCDCC 

• Click Browse and navigate to the Puppy Linux ISO file you just downloaded 

• Open/Double Click that file 

  IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x 

• Click Start  

• Your CD Burner Tray will open automatically 

• Insert a blank CD and close the tray 

• Click OK 

Puppy Linux Live CD will now be created 

 

2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second 

•  

• Start the computer/press the power button 

• Immediately start tapping the appropriate key to enter the BIOS, aka "Setup" 

  (Usually shown during the "Dell" screen, or "Gateway" Screen) 

• Once in the BIOS, under Advanced BIOS Options change boot priority to: 

  CD-ROM 1st, Hard Drive 2nd 

• Open your ROM drive and insert the disk 

• Press F10 to save and exit 

• Agree with "Y" to continue 

• Your computer will restart and boot from the Puppy Linux Live CD 

   

   

 

 

 

3.  Recover Your Data 

• Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM).  You will see a fully functioning Graphical User Interface similar to what you normally call "your computer".  Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning.  Also, double clicking is not needed in Puppy.  To expand, or open folders/icons, just click once.  Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to.  This is normal.  Ready?  Let's get started. 

   

  3a. Mount Drives 

• Click the Mount Icon located at the top left of your desktop.  

• A Window will open.  By default, the "drive" tab will be forward/highlighted.  Click on Mount for your hard drive. 

• Assuming you only have one hard drive and/or partition, there may be only one selection to mount. 

• USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted. 

• If using an external hard drive for the data recovery, do this under the "drive" tab.  Mount it now. 

 

3b. Transfer Files.

•  

• At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon. 

• Open your old hard drive i.e. sda1 

• Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1 

• If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows) 

• From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window. 

 

For The Novice:  The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos. 

 

Remember to only click once!  No double clicking!  Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy.  Choose COPY each time you drag and drop. 

 

YOU ARE DONE!!!  Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer.  Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations! 

 

 

 

 

 

 

If you are not worried about losing any data on the HDD, restart the computer while tapping the Alt and F10 keys, if this does not work restart the computer and keep tapping the F11 key, both need to be done as soon as the power is turned on and right up to the point where Windows is attempting to load.

 

Post back with an update when you are ready.

[sramsey2014]

I tried everything you suggested but nothing is working.

[phillpower2]

Does that include trying Puppy Linux.