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HP Pavilion locks up [Solved]


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#16
BrianDrab

BrianDrab

    Trusted Helper

  • Malware Removal
  • 3,583 posts

The symptoms you are exhibiting point to hardware being the issue. At this point I'm going to suggest you post a topic in our Windows 7 forum and reference this post so that our hardware/software experts can see what has been done so far. I believe this to be the best course of action for your issue.

 

Thank you and I apologize we couldn't get further on your issue.


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#17
hrsepwrbrat

hrsepwrbrat

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Thanks for your efforts! I'll go ahead and do that. Have a great day!


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#18
BrianDrab

BrianDrab

    Trusted Helper

  • Malware Removal
  • 3,583 posts

No problem. As discussed it doesn't appear your machine is infected with malware. Following are some steps to clean up (hopefully they will run) and also some information. 
 
1. Clean Up!
We need to remove all the tools that we used so that should you ever be re-infected, you will download updated versions which may have updated detection logic.

 

1. Download Delfix from here.
2. Ensure that only the following two options are checked.

    Remove disinfection tools

    Purge system restore

3. Click Run.

Note: The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.

 

 

Lastly, here is some information on how to stay safe in our online world.

 

Let us know if you need anything else. Thank you.

 

 


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#19
Dakeyras

Dakeyras

    Anti-Malware Mammoth

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  • 9,684 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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