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Chrome.exe *32 [Solved]


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#16
Biscuithd

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Let me re-ask...the problem is still exactly as originally described or has there been a change?


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#17
catherine3122

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It is still the same with multiple versions of Chrome.exe*32 running in the task manager. There are also a number of other applications with exe*32 on the end - e.g. nav.exe*32 etc.


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#18
Biscuithd

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I've consulted with others here and the consensus is that the *32's belong to various components of Norton. That said, I have a new tool that I'd like you to run. However, this is a Beta Tool and as such *might* cause issues on your computer. I am taking the precaution of having you Backup your Registry and Set a Restore point first. However, if you still chose not to run the tool, I will respect your decision. I can tell you that we've run it here several dozed times with no adverse effects. Still, it is Beta.

 

Backing Up Your Registry:

  • Download ERUNT from Here. (ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
  • Install ERUNT by following the prompts. (use the default install settings but say no when asked to add ERUNT to the start-up folder. This can be enabled later)
  • Start ERUNTeither by double clicking on the desktop icon or choosing to start the program at the end of the setup.
  • Choose a location for the backup, (or use the default location which is C:\WINDOWS\ERDNT).
  • Make sure that at least the first two check boxes are ticked.
  • Press OK
  • Press YES to create the folder.

Rerun Zoek
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

 

  • Right-click on 51a612a8b27e2-Zoek.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:

    createsrpoint;
     

  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Finally, (this is the Beta Product)

  • Please download Malwarebytes Anti-Rootkit BETA to your desktop.
  • If you are using Internet Explorer and receive a prompt that the security settings block the download, follow the instructions to reset Internet Explorer posted below first.
  • Double-click mbar-version-number.exe and follow the prompts to install the program.
  • Use the "Update" button to get the latest definitions.
  • Before you run the Malwarebytes Anti-Rootkit BETA scan you may be prompted to exit Malwarebytes Anti-Malware.
    xexitMBAM.png.pagespeed.ic.CH5dJn235W.pn
    Please do so using the icon in your taskbar and click "Previous" to go back to the "Scan" option.
  • Wait for the scan to finish and use the "Cleanup" button if Malwarebytes Anti-Rootkit BETA found the malware.
    xFoundit2.png.pagespeed.ic.siCw-49Hic.pn

Then post the resulting logs and let me know how things are working.


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#19
Biscuithd

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Have you had a chance to run these tools?


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#20
catherine3122

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Hi - sorry for the delay in responding.

 

I ran the above as you described and Malwarebytes did not detect any issues that needed resolving.

 

Perhaps the exe*32 programs are not malware - I have stopped using this computer while trying to resolve the issue - I will go back to normal usage and start a new thread if there is no improvement in the computer's performance.

 

Thanks for all your help to date. I appreciate your time.

Cheers,

Catherine


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#21
Biscuithd

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I will go back to normal usage and start a new thread if there is no improvement in the computer's performance.

 

Yes, please stop back if things are not improved. I would be happy to try further or perhaps another Helper would be more successful.

 

 

Perhaps the exe*32 programs are not malware

That has been my thought as some are normal and some not.
 

 

Thanks for all your help to date. I appreciate your time.

You are quite welcome! It's been a pleasure :thumbsup:
 
As a bit of final clean up. A good workman always cleans up his tools. Please run the following.
 
51a5ce45263de-delfix.png Clean with DelFix
 
Please download DelFix by Xplode and save it to your desktop.
 
  • Right-click on 51a5ce45263de-delfix.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Ensure that Remove disinfection tools, Purge system restore and Reset system settings are checked.
  • Push Run.
  • When finished, it will display a notepad report.
 
Include it for my review.
 

 


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#22
Biscuithd

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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