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2 computers having problems, router? [Solved]


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#31
Essexboy

Essexboy

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No it does not need to be connected
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#32
scgal

scgal

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Hooray!

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 17-11-2014
Ran by Grandma (administrator) on MININT-6KUL16T on 18-11-2014 14:39:45
Running from C:\Users\Grandma\Desktop
Loaded Profile: Grandma (Available profiles: Grandma)
Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 11
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo...very-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(IDT, Inc.) C:\Program Files\IDT\WDM\stacsv64.exe
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(SEIKO EPSON CORPORATION) C:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSvc.exe
(Andrea Electronics Corporation) C:\Program Files\IDT\WDM\AESTSr64.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\PresentationFontCache.exe
(SoftThinks SAS) C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
(Alps Electric Co., Ltd.) C:\Program Files\DellTPad\Apoint.exe
(Intel Corporation) C:\Windows\System32\igfxtray.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Dell Inc.) C:\Program Files\Dell\QuickSet\quickset.exe
(IDT, Inc.) C:\Program Files\IDT\WDM\sttray64.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE
(Microsoft Corporation) C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
(Creative Technology Ltd) C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
(CyberLink Corp.) C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe
(SoftThinks - Dell) C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
(cyberlink) C:\Program Files (x86)\CyberLink\Shared files\brs.exe
(Adobe Systems Incorporated) C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
(AOL Inc.) C:\Program Files (x86)\Common Files\AOL\1367388793\ee\aolsoftware.exe
(SEIKO EPSON CORPORATION) C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
() C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\STService.exe
(Microsoft Corporation) C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE
(SoftThinks - Dell) C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
(Alps Electric Co., Ltd.) C:\Program Files\DellTPad\ApMsgFwd.exe
(Alps Electric Co., Ltd.) C:\Program Files\DellTPad\hidfind.exe
(Alps Electric Co., Ltd.) C:\Program Files\DellTPad\ApntEx.exe
(Microsoft Corporation) C:\Windows\SysWOW64\dllhost.exe
(Microsoft Corporation) C:\Windows\SysWOW64\dllhost.exe
(AOL Inc.) C:\Program Files (x86)\Common Files\AOL\1367388793\ee\aolupdates.exe
(MyCity) C:\Program Files (x86)\MCShield\MCShieldRTM.exe
(Microsoft Corporation) C:\Windows\SysWOW64\dllhost.exe


==================== Registry (Whitelisted) ==================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [Apoint] => C:\Program Files\DellTPad\Apoint.exe [608112 2011-03-29] (Alps Electric Co., Ltd.)
HKLM\...\Run: [QuickSet] => C:\Program Files\Dell\QuickSet\QuickSet.exe [3668336 2011-03-24] (Dell Inc.)
HKLM\...\Run: [SysTrayApp] => C:\Program Files\IDT\WDM\sttray64.exe [1128448 2011-05-27] (IDT, Inc.)
HKLM-x32\...\Run: [Dell Webcam Central] => C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe [409744 2009-06-24] (Creative Technology Ltd)
HKLM-x32\...\Run: [RemoteControl9] => C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe [87336 2010-10-01] (CyberLink Corp.)
HKLM-x32\...\Run: [PDVD9LanguageShortcut] => C:\Program Files (x86)\CyberLink\PowerDVD9\Language\Language.exe [50472 2010-09-17] (CyberLink Corp.)
HKLM-x32\...\Run: [BDRegion] => C:\Program Files (x86)\Cyberlink\Shared Files\brs.exe [75048 2011-08-11] (cyberlink)
HKLM-x32\...\Run: [] => [X]
HKLM-x32\...\Run: [RoxWatchTray] => C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe [240112 2010-11-25] (Sonic Solutions)
HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [959904 2013-11-21] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [HostManager] => C:\Program Files (x86)\Common Files\AOL\1367388793\ee\AOLSoftware.exe [41800 2010-03-08] (AOL Inc.)
HKLM-x32\...\Run: [EEventManager] => C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe [976832 2009-12-17] (SEIKO EPSON CORPORATION)
Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)
HKU\S-1-5-21-3898602812-2674449479-855244470-1003\...\Run: [MCShield Monitor] => C:\Program Files (x86)\MCShield\mcshieldrtm.exe [650816 2014-04-11] (MyCity)
HKU\S-1-5-21-3898602812-2674449479-855244470-1003\...A8F59079A8D5}\localserver32: rundll32.exe javascript:"\..\mshtml,RunHTMLApplication ";eval("epdvnfou/xsjuf)(=tdsjqu!mbohvbhf>ktds (the data entry has 239 more characters). <==== Poweliks!

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

HKU\S-1-5-21-3898602812-2674449479-855244470-1003\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.yahoo.com/
SearchScopes: HKU\.DEFAULT -> {F42D4712-298F-4502-8668-7B9940C3FB00} URL = http://www.basicseek...s={searchTerms}
SearchScopes: HKU\S-1-5-21-3898602812-2674449479-855244470-1003 -> {3BD44F0E-0596-4008-AEE0-45D47E3A8F0E} URL = http://search.xfinit...q={searchTerms}
BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO-x32: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO-x32: Updater For XFIN_PORTAL -> {bb46be07-13eb-4c49-b0f0-fc78b9ea4983} -> C:\Program Files (x86)\xfin_portal\auxi\comcastAu.dll No File
Tcpip\Parameters: [DhcpNameServer] 192.168.1.1

FireFox:
========
FF ProfilePath: C:\Users\Grandma\AppData\Roaming\Mozilla\Firefox\Profiles\or9hryhn.default
FF DefaultSearchEngine: Bing
FF SearchEngineOrder.3: Bing
FF SelectedSearchEngine: Bing
FF Homepage: https://www.yahoo.com/
FF Keyword.URL: hxxp://www.bing.com/search?FORM=UP97DF&PC=UP97&q=
FF Plugin: @adobe.com/FlashPlayer -> C:\Windows\system32\Macromed\Flash\NPSWF64_15_0_0_152.dll ()
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @adobe.com/FlashPlayer -> C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_152.dll ()
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3502.0922 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3508.1109 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @viewpoint.com/VMP -> C:\Program Files (x86)\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll ()
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF SearchPlugin: C:\Users\Grandma\AppData\Roaming\Mozilla\Firefox\Profiles\or9hryhn.default\searchplugins\bingp.xml

Chrome:
=======
CHR Plugin: (Shockwave Flash) - C:\Program Files (x86)\Google\Chrome\Application\28.0.1500.95\PepperFlash\pepflashplayer.dll No File
CHR Plugin: (Chrome Remote Desktop Viewer) - internal-remoting-viewer
CHR Plugin: (Native Client) - C:\Program Files (x86)\Google\Chrome\Application\28.0.1500.95\ppGoogleNaClPluginChrome.dll No File
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files (x86)\Google\Chrome\Application\28.0.1500.95\pdf.dll No File
CHR Plugin: (Norton Identity Safe) - C:\Users\Grandma\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2013.1.0.32_0\npcoplgn.dll No File
CHR Plugin: (Adobe Acrobat) - C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll (Adobe Systems Inc.)
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.115\npGoogleUpdate3.dll No File
CHR Plugin: (Java™ Platform SE 7 U10) - C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll No File
CHR Plugin: (Java Deployment Toolkit 7.0.100.18) - C:\Windows\SysWOW64\npDeployJava1.dll No File
CHR Plugin: (MetaStream 3 Plugin) - C:\Program Files (x86)\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll ()
CHR Plugin: (Windows Live Photo Gallery) - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\4.0.50401.0\npctrl.dll No File
CHR Profile: C:\Users\Grandma\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (YouTube) - C:\Users\Grandma\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2012-12-26]
CHR Extension: (Google Search) - C:\Users\Grandma\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2012-12-26]
CHR Extension: (Norton Identity Protection) - C:\Users\Grandma\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk [2012-12-26]
CHR Extension: (Gmail) - C:\Users\Grandma\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2012-12-26]

==================== Services (Whitelisted) =================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

S2 CLKMSVC10_9EC60124; C:\Program Files (x86)\CyberLink\PowerDVD9\NavFilter\kmsvc.exe [248304 2011-08-11] (CyberLink)
R2 EpsonBidirectionalService; C:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSVC.exe [94208 2006-12-19] (SEIKO EPSON CORPORATION) [File not signed]

==================== Drivers (Whitelisted) ====================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

S1 AntiLog32; \??\C:\Windows\system32\drivers\AntiLog64.sys [X]
S3 keycrypt; system32\DRIVERS\KeyCrypt64.sys [X]

==================== NetSvcs (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)


==================== One Month Created Files and Folders ========

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-11-18 14:39 - 2014-11-18 14:40 - 00011514 _____ () C:\Users\Grandma\Desktop\FRST.txt
2014-11-18 14:33 - 2014-11-18 14:33 - 02856736 _____ (MyCity) C:\Users\Grandma\Desktop\MCShield-Setup.exe
2014-11-18 14:17 - 2014-11-18 14:17 - 00000000 ____D () C:\ProgramData\Windows Genuine Advantage
2014-11-18 14:05 - 2014-11-18 14:37 - 00000000 ____D () C:\ProgramData\MCShield
2014-11-18 14:05 - 2014-11-18 14:37 - 00000000 ____D () C:\Program Files (x86)\MCShield
2014-11-18 14:05 - 2014-11-18 14:05 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\MCShield
2014-11-18 05:16 - 2014-11-18 05:17 - 02117120 _____ (Farbar) C:\Users\Grandma\Desktop\FRST64.exe
2014-11-18 03:34 - 2014-11-18 14:39 - 00000000 ____D () C:\FRST
2014-11-18 03:05 - 2014-11-18 03:05 - 00000000 __SHD () C:\Users\Grandma\AppData\Local\EmieBrowserModeList
2014-11-14 17:14 - 2014-11-14 17:14 - 00000945 _____ () C:\Users\Public\Desktop\AOL Desktop 9.7 Install.lnk
2014-11-13 15:27 - 2014-11-07 14:49 - 00388272 _____ (Microsoft Corporation) C:\Windows\system32\iedkcs32.dll
2014-11-13 15:27 - 2014-11-07 14:23 - 00341168 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iedkcs32.dll
2014-11-13 15:27 - 2014-11-05 23:04 - 02724864 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb
2014-11-13 15:27 - 2014-11-05 23:03 - 25110016 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll
2014-11-13 15:27 - 2014-11-05 23:03 - 00004096 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollectorres.dll
2014-11-13 15:27 - 2014-11-05 22:47 - 00066560 _____ (Microsoft Corporation) C:\Windows\system32\iesetup.dll
2014-11-13 15:27 - 2014-11-05 22:46 - 00580096 _____ (Microsoft Corporation) C:\Windows\system32\vbscript.dll
2014-11-13 15:27 - 2014-11-05 22:46 - 00048640 _____ (Microsoft Corporation) C:\Windows\system32\ieetwproxystub.dll
2014-11-13 15:27 - 2014-11-05 22:44 - 00088064 _____ (Microsoft Corporation) C:\Windows\system32\MshtmlDac.dll
2014-11-13 15:27 - 2014-11-05 22:43 - 02884096 _____ (Microsoft Corporation) C:\Windows\system32\iertutil.dll
2014-11-13 15:27 - 2014-11-05 22:36 - 00054784 _____ (Microsoft Corporation) C:\Windows\system32\jsproxy.dll
2014-11-13 15:27 - 2014-11-05 22:35 - 00034304 _____ (Microsoft Corporation) C:\Windows\system32\iernonce.dll
2014-11-13 15:27 - 2014-11-05 22:31 - 00633856 _____ (Microsoft Corporation) C:\Windows\system32\ieui.dll
2014-11-13 15:27 - 2014-11-05 22:30 - 00144384 _____ (Microsoft Corporation) C:\Windows\system32\ieUnatt.exe
2014-11-13 15:27 - 2014-11-05 22:30 - 00114688 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollector.exe
2014-11-13 15:27 - 2014-11-05 22:29 - 00814080 _____ (Microsoft Corporation) C:\Windows\system32\jscript9diag.dll
2014-11-13 15:27 - 2014-11-05 22:28 - 02724864 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
2014-11-13 15:27 - 2014-11-05 22:23 - 06040064 _____ (Microsoft Corporation) C:\Windows\system32\jscript9.dll
2014-11-13 15:27 - 2014-11-05 22:20 - 00968704 _____ (Microsoft Corporation) C:\Windows\system32\MsSpellCheckingFacility.exe
2014-11-13 15:27 - 2014-11-05 22:16 - 00490496 _____ (Microsoft Corporation) C:\Windows\system32\dxtmsft.dll
2014-11-13 15:27 - 2014-11-05 22:13 - 00501248 _____ (Microsoft Corporation) C:\Windows\SysWOW64\vbscript.dll
2014-11-13 15:27 - 2014-11-05 22:13 - 00062464 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll
2014-11-13 15:27 - 2014-11-05 22:12 - 00047616 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieetwproxystub.dll
2014-11-13 15:27 - 2014-11-05 22:10 - 19781632 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2014-11-13 15:27 - 2014-11-05 22:10 - 00064000 _____ (Microsoft Corporation) C:\Windows\SysWOW64\MshtmlDac.dll
2014-11-13 15:27 - 2014-11-05 22:07 - 00077824 _____ (Microsoft Corporation) C:\Windows\system32\JavaScriptCollectionAgent.dll
2014-11-13 15:27 - 2014-11-05 22:05 - 02277376 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll
2014-11-13 15:27 - 2014-11-05 22:04 - 00047104 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll
2014-11-13 15:27 - 2014-11-05 22:03 - 00030720 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll
2014-11-13 15:27 - 2014-11-05 22:02 - 00199680 _____ (Microsoft Corporation) C:\Windows\system32\msrating.dll
2014-11-13 15:27 - 2014-11-05 22:00 - 00478208 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll
2014-11-13 15:27 - 2014-11-05 22:00 - 00092160 _____ (Microsoft Corporation) C:\Windows\system32\mshtmled.dll
2014-11-13 15:27 - 2014-11-05 21:59 - 00115712 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieUnatt.exe
2014-11-13 15:27 - 2014-11-05 21:58 - 00620032 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9diag.dll
2014-11-13 15:27 - 2014-11-05 21:57 - 00316928 _____ (Microsoft Corporation) C:\Windows\system32\dxtrans.dll
2014-11-13 15:27 - 2014-11-05 21:48 - 00418304 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dxtmsft.dll
2014-11-13 15:27 - 2014-11-05 21:42 - 00060416 _____ (Microsoft Corporation) C:\Windows\SysWOW64\JavaScriptCollectionAgent.dll
2014-11-13 15:27 - 2014-11-05 21:41 - 00800768 _____ (Microsoft Corporation) C:\Windows\system32\msfeeds.dll
2014-11-13 15:27 - 2014-11-05 21:41 - 00716800 _____ (Microsoft Corporation) C:\Windows\system32\ie4uinit.exe
2014-11-13 15:27 - 2014-11-05 21:39 - 01359360 _____ (Microsoft Corporation) C:\Windows\system32\mshtmlmedia.dll
2014-11-13 15:27 - 2014-11-05 21:38 - 02124288 _____ (Microsoft Corporation) C:\Windows\system32\inetcpl.cpl
2014-11-13 15:27 - 2014-11-05 21:37 - 00168960 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msrating.dll
2014-11-13 15:27 - 2014-11-05 21:36 - 00076288 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtmled.dll
2014-11-13 15:27 - 2014-11-05 21:34 - 00285696 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dxtrans.dll
2014-11-13 15:27 - 2014-11-05 21:30 - 14390272 _____ (Microsoft Corporation) C:\Windows\system32\ieframe.dll
2014-11-13 15:27 - 2014-11-05 21:22 - 00688640 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll
2014-11-13 15:27 - 2014-11-05 21:21 - 04298240 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll
2014-11-13 15:27 - 2014-11-05 21:21 - 02051072 _____ (Microsoft Corporation) C:\Windows\SysWOW64\inetcpl.cpl
2014-11-13 15:27 - 2014-11-05 21:20 - 01155072 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtmlmedia.dll
2014-11-13 15:27 - 2014-11-05 21:17 - 02365440 _____ (Microsoft Corporation) C:\Windows\system32\wininet.dll
2014-11-13 15:27 - 2014-11-05 21:04 - 01550336 _____ (Microsoft Corporation) C:\Windows\system32\urlmon.dll
2014-11-13 15:27 - 2014-11-05 21:03 - 12819456 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll
2014-11-13 15:27 - 2014-11-05 20:53 - 00799232 _____ (Microsoft Corporation) C:\Windows\system32\ieapfltr.dll
2014-11-13 15:27 - 2014-11-05 20:52 - 01892864 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll
2014-11-13 15:27 - 2014-11-05 20:48 - 01310208 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll
2014-11-13 15:27 - 2014-11-05 20:47 - 00708096 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieapfltr.dll
2014-11-13 15:27 - 2014-11-05 12:56 - 00304640 _____ (Microsoft Corporation) C:\Windows\system32\generaltel.dll
2014-11-13 15:27 - 2014-11-05 12:56 - 00228864 _____ (Microsoft Corporation) C:\Windows\system32\aepdu.dll
2014-11-13 15:27 - 2014-11-05 12:52 - 00424448 _____ (Microsoft Corporation) C:\Windows\system32\aeinv.dll
2014-11-13 15:27 - 2014-10-13 21:16 - 00155064 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\ksecpkg.sys
2014-11-13 15:27 - 2014-10-13 21:13 - 00683520 _____ (Microsoft Corporation) C:\Windows\system32\termsrv.dll
2014-11-13 15:27 - 2014-10-13 21:12 - 01460736 _____ (Microsoft Corporation) C:\Windows\system32\lsasrv.dll
2014-11-13 15:27 - 2014-10-13 21:09 - 00146432 _____ (Microsoft Corporation) C:\Windows\system32\msaudite.dll
2014-11-13 15:27 - 2014-10-13 21:07 - 00681984 _____ (Microsoft Corporation) C:\Windows\system32\adtschema.dll
2014-11-13 15:27 - 2014-10-13 20:50 - 00022016 _____ (Microsoft Corporation) C:\Windows\SysWOW64\secur32.dll
2014-11-13 15:27 - 2014-10-13 20:49 - 00096768 _____ (Microsoft Corporation) C:\Windows\SysWOW64\sspicli.dll
2014-11-13 15:27 - 2014-10-13 20:47 - 00146432 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msaudite.dll
2014-11-13 15:27 - 2014-10-13 20:46 - 00681984 _____ (Microsoft Corporation) C:\Windows\SysWOW64\adtschema.dll
2014-11-13 15:26 - 2014-10-24 20:57 - 00077824 _____ (Microsoft Corporation) C:\Windows\system32\packager.dll
2014-11-13 15:26 - 2014-10-24 20:32 - 00067584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\packager.dll
2014-11-13 15:26 - 2014-10-17 21:05 - 00861696 _____ (Microsoft Corporation) C:\Windows\system32\oleaut32.dll
2014-11-13 15:26 - 2014-10-17 20:33 - 00571904 _____ (Microsoft Corporation) C:\Windows\SysWOW64\oleaut32.dll
2014-11-13 15:26 - 2014-10-13 21:13 - 03241984 _____ (Microsoft Corporation) C:\Windows\system32\msi.dll
2014-11-13 15:26 - 2014-10-13 20:50 - 02363904 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msi.dll
2014-11-13 15:26 - 2014-10-09 19:57 - 03198976 _____ (Microsoft Corporation) C:\Windows\system32\win32k.sys
2014-11-13 15:26 - 2014-10-02 21:12 - 00500224 _____ (Microsoft Corporation) C:\Windows\system32\AUDIOKSE.dll
2014-11-13 15:26 - 2014-10-02 21:11 - 00680960 _____ (Microsoft Corporation) C:\Windows\system32\audiosrv.dll
2014-11-13 15:26 - 2014-10-02 21:11 - 00440832 _____ (Microsoft Corporation) C:\Windows\system32\AudioEng.dll
2014-11-13 15:26 - 2014-10-02 21:11 - 00296448 _____ (Microsoft Corporation) C:\Windows\system32\AudioSes.dll
2014-11-13 15:26 - 2014-10-02 21:11 - 00284672 _____ (Microsoft Corporation) C:\Windows\system32\EncDump.dll
2014-11-13 15:26 - 2014-10-02 20:44 - 00442880 _____ (Microsoft Corporation) C:\Windows\SysWOW64\AUDIOKSE.dll
2014-11-13 15:26 - 2014-10-02 20:44 - 00374784 _____ (Microsoft Corporation) C:\Windows\SysWOW64\AudioEng.dll
2014-11-13 15:26 - 2014-10-02 20:44 - 00195584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\AudioSes.dll
2014-11-13 15:26 - 2014-09-19 04:42 - 00728064 _____ (Microsoft Corporation) C:\Windows\system32\kerberos.dll
2014-11-13 15:26 - 2014-09-19 04:42 - 00342016 _____ (Microsoft Corporation) C:\Windows\system32\schannel.dll
2014-11-13 15:26 - 2014-09-19 04:42 - 00314880 _____ (Microsoft Corporation) C:\Windows\system32\msv1_0.dll
2014-11-13 15:26 - 2014-09-19 04:42 - 00309760 _____ (Microsoft Corporation) C:\Windows\system32\ncrypt.dll
2014-11-13 15:26 - 2014-09-19 04:42 - 00210944 _____ (Microsoft Corporation) C:\Windows\system32\wdigest.dll
2014-11-13 15:26 - 2014-09-19 04:42 - 00086528 _____ (Microsoft Corporation) C:\Windows\system32\TSpkg.dll
2014-11-13 15:26 - 2014-09-19 04:42 - 00022016 _____ (Microsoft Corporation) C:\Windows\system32\credssp.dll
2014-11-13 15:26 - 2014-09-19 04:23 - 00550912 _____ (Microsoft Corporation) C:\Windows\SysWOW64\kerberos.dll
2014-11-13 15:26 - 2014-09-19 04:23 - 00259584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msv1_0.dll
2014-11-13 15:26 - 2014-09-19 04:23 - 00248832 _____ (Microsoft Corporation) C:\Windows\SysWOW64\schannel.dll
2014-11-13 15:26 - 2014-09-19 04:23 - 00221184 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ncrypt.dll
2014-11-13 15:26 - 2014-09-19 04:23 - 00172032 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wdigest.dll
2014-11-13 15:26 - 2014-09-19 04:23 - 00065536 _____ (Microsoft Corporation) C:\Windows\SysWOW64\TSpkg.dll
2014-11-13 15:26 - 2014-09-19 04:23 - 00017408 _____ (Microsoft Corporation) C:\Windows\SysWOW64\credssp.dll
2014-11-13 15:26 - 2014-08-21 01:43 - 01882624 _____ (Microsoft Corporation) C:\Windows\system32\msxml3.dll
2014-11-13 15:26 - 2014-08-21 01:40 - 00002048 _____ (Microsoft Corporation) C:\Windows\system32\msxml3r.dll
2014-11-13 15:26 - 2014-08-21 01:26 - 01237504 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msxml3.dll
2014-11-13 15:26 - 2014-08-21 01:23 - 00002048 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msxml3r.dll
2014-11-13 15:26 - 2014-08-11 21:02 - 00878080 _____ (Microsoft Corporation) C:\Windows\system32\IMJP10K.DLL
2014-11-13 15:26 - 2014-08-11 20:36 - 00701440 _____ (Microsoft Corporation) C:\Windows\SysWOW64\IMJP10K.DLL
2014-10-28 19:07 - 2014-10-28 19:08 - 00262144 _____ () C:\Windows\Minidump\102814-63430-01.dmp
2014-10-26 12:00 - 2014-10-26 12:07 - 00262144 _____ () C:\Windows\Minidump\102614-71729-01.dmp
2014-10-25 18:49 - 2014-10-25 18:50 - 00266288 _____ () C:\Windows\Minidump\102514-60575-01.dmp
2014-10-24 23:59 - 2014-10-24 23:59 - 00262144 _____ () C:\Windows\Minidump\102514-77251-01.dmp
2014-10-22 22:59 - 2014-10-22 23:00 - 00262144 _____ () C:\Windows\Minidump\102214-66550-01.dmp
2014-10-22 22:04 - 2014-11-18 14:32 - 00000000 ___HD () C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}
2014-10-21 00:47 - 2014-10-21 00:51 - 00000000 ____D () C:\Users\Grandma\Documents\2014Jack-o-Lantern_JubileeLayout_1009114
2014-10-21 00:47 - 2014-10-21 00:47 - 00642058 _____ () C:\Users\Grandma\Documents\2014Jack-o-Lantern_JubileeLayout_1009114.zip

==================== One Month Modified Files and Folders =======

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-11-18 14:39 - 2009-07-13 23:45 - 00027936 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2014-11-18 14:39 - 2009-07-13 23:45 - 00027936 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2014-11-18 14:36 - 2009-07-14 00:13 - 00782940 _____ () C:\Windows\system32\PerfStringBackup.INI
2014-11-18 14:35 - 2012-12-15 02:17 - 01289394 _____ () C:\Windows\WindowsUpdate.log
2014-11-18 14:33 - 2012-12-15 02:38 - 00000000 ____D () C:\ProgramData\Sonic
2014-11-18 14:31 - 2012-12-15 02:58 - 00000000 ____D () C:\Users\Default\AppData\Local\SoftThinks
2014-11-18 14:31 - 2012-12-15 02:58 - 00000000 ____D () C:\Users\Default User\AppData\Local\SoftThinks
2014-11-18 14:31 - 2012-12-15 02:49 - 00000000 ____D () C:\Program Files (x86)\Dell DataSafe Local Backup
2014-11-18 14:30 - 2009-07-14 00:08 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-11-18 14:30 - 2009-07-13 23:51 - 00054307 _____ () C:\Windows\setupact.log
2014-11-18 14:00 - 2012-12-25 20:35 - 00000830 _____ () C:\Windows\Tasks\Adobe Flash Player Updater.job
2014-11-18 13:12 - 2012-12-25 22:46 - 00000000 ____D () C:\ProgramData\Norton
2014-11-18 13:12 - 2010-11-20 22:47 - 00834608 _____ () C:\Windows\PFRO.log
2014-11-14 18:09 - 2012-12-25 22:38 - 00000000 ____D () C:\Program Files (x86)\Constant Guard Protection Suite
2014-11-14 17:32 - 2014-05-08 13:37 - 00000000 ___SD () C:\Windows\system32\CompatTel
2014-11-14 17:22 - 2009-07-13 23:45 - 00320488 _____ () C:\Windows\system32\FNTCACHE.DAT
2014-11-14 17:16 - 2012-12-25 23:21 - 00253635 _____ () C:\install.log
2014-11-14 17:15 - 2013-11-24 20:26 - 00000936 ____H () C:\IPH.PH
2014-11-14 17:14 - 2013-11-26 15:19 - 00000000 ____D () C:\Users\Grandma\AppData\Roaming\Mozilla
2014-11-14 17:11 - 2013-08-14 09:43 - 00000000 ____D () C:\Windows\system32\MRT
2014-11-14 17:04 - 2012-12-25 23:00 - 103374192 _____ (Microsoft Corporation) C:\Windows\system32\MRT.exe
2014-11-13 15:19 - 2014-07-04 14:23 - 00129752 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\MBAMSwissArmy.sys
2014-11-02 13:31 - 2009-07-13 22:20 - 00000000 ____D () C:\Windows\system32\NDF
2014-10-28 21:46 - 2014-07-04 14:22 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
2014-10-28 21:46 - 2014-07-04 14:22 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-10-28 21:46 - 2012-12-26 16:34 - 00001108 _____ () C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2014-10-28 20:47 - 2014-05-31 22:58 - 00000000 ____D () C:\Users\Grandma\AppData\Local\CrashDumps
2014-10-28 19:07 - 2014-09-04 22:32 - 406314233 _____ () C:\Windows\MEMORY.DMP
2014-10-28 19:07 - 2014-09-04 22:32 - 00000000 ____D () C:\Windows\Minidump

==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\SysWOW64\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed


LastRegBack: 2014-10-11 16:48

==================== End Of Log ============================

 

 

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 17-11-2014
Ran by Grandma at 2014-11-18 14:41:01
Running from C:\Users\Grandma\Desktop
Boot Mode: Normal
==========================================================


==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AS: Windows Defender (Disabled - Out of date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

==================== Installed Programs ======================

(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.167 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.152 - Adobe Systems Incorporated)
Adobe Reader X (10.1.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.10 - Adobe Systems Incorporated)
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
AOL Uninstaller (Choose which Products to Remove) (HKLM-x32\...\AOL Uninstaller) (Version:  - AOL Inc.)
BasicSeek 1.0 build 111 (HKLM-x32\...\BasicSeek) (Version:  - )
CyberLink PowerDVD 9.6 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.6.1.4418 - CyberLink Corp.)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 9.4.67 - Dell Inc.)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.67 - Dell Inc.)
Dell Support Center (HKLM\...\Dell Support Center) (Version: 3.1.5907.16 - Dell Inc.)
Dell Support Center (Version: 3.1.5907.16 - PC-Doctor, Inc.) Hidden
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1207.101.225 - ALPS ELECTRIC CO., LTD.)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 1.40.05 - Creative Technology Ltd)
DirectX 9 Runtime (x32 Version: 1.00.0000 - Sonic Solutions) Hidden
Epson Event Manager (HKLM-x32\...\{089EC7B5-6480-4478-ACF0-DEFD4047343C}) (Version: 2.40.0004 - SEIKO EPSON CORPORATION)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON WorkForce 840 Series Printer Uninstall (HKLM\...\EPSON WorkForce 840 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.6.0 - SEIKO EPSON CORPORATION)
EpsonNet Setup 3.3 (HKLM-x32\...\{C9D8A041-2963-4B31-8FFC-1500F3DB9293}) (Version: 3.3b - SEIKO EPSON CORPORATION)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6341.0 - IDT)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2342 - Intel Corporation)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
MCShield ::Anti-Malware Tool:: (HKLM-x32\...\MCShield) (Version: 3.0.5.28 - MyCity)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Mozilla Firefox 29.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 29.0.1 (x86 en-US)) (Version: 29.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
PhotoShowExpress (x32 Version: 2.0.063 - Sonic Solutions) Hidden
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.09.25 - Dell Inc.)
RBVirtualFolder64Inst (Version: 1.00.0000 - Roxio, Inc.) Hidden
Roxio Creator Starter (HKLM-x32\...\{6F0BBEFE-BE1C-419B-BA1F-D36C9E7915BC}) (Version: 12.1.77.0 - Roxio)
Roxio File Backup (Version: 1.3.2 - Roxio) Hidden
Sonic CinePlayer Decoder Pack (x32 Version: 4.3.0 - Sonic Solutions) Hidden
Viewpoint Media Player (HKLM-x32\...\ViewpointMediaPlayer) (Version:  - )
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)

==================== Custom CLSID (selected items): ==========================

(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)

CustomCLSID: HKU\S-1-5-21-3898602812-2674449479-855244470-1003_Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}\localserver32 -> rundll32.exe javascript:"\..\mshtml,RunHTMLApplication ";eval("epdvnfou/xsjuf)(=tdsjqu!mbohvbhf>ktds (the data entry has 247 more characters). <==== Poweliks?
CustomCLSID: HKU\S-1-5-21-3898602812-2674449479-855244470-1003_Classes\CLSID\{F6BF8414-962C-40FE-90F1-B80A7E72DB9A}\InprocServer32 -> C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}\crypt32.dll (Microsoft Corporation)

==================== Restore Points  =========================

18-11-2014 18:49:44 Removed Java 7 Update 67

==================== Hosts content: ==========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2009-07-13 21:34 - 2009-06-10 16:00 - 00000824 ____N C:\Windows\system32\Drivers\etc\hosts

==================== Scheduled Tasks (whitelisted) =============

(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)

Task: {27528726-3C03-4FB4-B3D6-364EF162B9BE} - System32\Tasks\OfficeSoftwareProtectionPlatform\SvcRestartTask => Sc.exe start osppsvc
Task: {3D0D98EA-3511-4AED-BAA0-360C12B4871C} - System32\Tasks\Test TimeTrigger => C:\Users\Grandma\AppData\Local\Temp\Runner.exe <==== ATTENTION
Task: {FCC46BB9-A170-4BFD-8D11-B2CDD8F9E774} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2014-09-23] (Adobe Systems Incorporated)
Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

==================== Loaded Modules (whitelisted) =============

2012-12-15 03:50 - 2011-03-25 17:28 - 00094208 _____ () C:\Windows\System32\IccLibDll_x64.dll
2012-12-15 02:49 - 2012-01-26 22:49 - 02751808 ____N () C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE

==================== Alternate Data Streams (whitelisted) =========

(If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)


==================== Safe Mode (whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Wdf01000.sys => ""="Driver"

==================== EXE Association (whitelisted) =============

(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)


==================== MSCONFIG/TASK MANAGER disabled items =========

(Currently there is no automatic fix for this section.)

MSCONFIG\startupreg: Desktop Disc Tool => "C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"

========================= Accounts: ==========================

Administrator (S-1-5-21-3898602812-2674449479-855244470-500 - Administrator - Disabled)
Grandma (S-1-5-21-3898602812-2674449479-855244470-1003 - Administrator - Enabled) => C:\Users\Grandma
Guest (S-1-5-21-3898602812-2674449479-855244470-501 - Limited - Disabled)

==================== Faulty Device Manager Devices =============

Name: AntiLog32
Description: AntiLog32
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: AntiLog32
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


==================== Event log errors: =========================

Application errors:
==================
Error: (11/18/2014 02:31:12 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 02:15:41 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 02:02:16 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 01:23:15 PM) (Source: CVHSVC) (EventID: 100) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (11/18/2014 01:13:15 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 00:39:04 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 05:51:37 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: AUDIODG.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7abf9
Faulting module name: AUDIODG.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7abf9
Exception code: 0xc0000005
Fault offset: 0x000000000000c3a0
Faulting process id: 0x294
Faulting application start time: 0xAUDIODG.EXE0
Faulting application path: AUDIODG.EXE1
Faulting module path: AUDIODG.EXE2
Report Id: AUDIODG.EXE3

Error: (11/18/2014 05:27:08 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program FRST64.exe version 17.11.2014.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2004

Start Time: 01d0031938dc23c9

Termination Time: 75

Application Path: C:\Users\Grandma\Desktop\FRST64.exe

Report Id: fd12c305-6f0c-11e4-bb0d-642737f2713e

Error: (11/18/2014 05:13:10 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17420 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1d4c

Start Time: 01d00317dd80334a

Termination Time: 31

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (11/18/2014 05:03:24 AM) (Source: CVHSVC) (EventID: 100) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.


System errors:
=============
Error: (11/18/2014 02:33:15 PM) (Source: DCOM) (EventID: 10010) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (11/18/2014 02:30:40 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 2:16:42 PM on ‎11/‎18/‎2014 was unexpected.

Error: (11/18/2014 02:16:43 PM) (Source: DCOM) (EventID: 10010) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (11/18/2014 02:15:07 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 2:13:28 PM on ‎11/‎18/‎2014 was unexpected.

Error: (11/18/2014 02:05:04 PM) (Source: DCOM) (EventID: 10010) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (11/18/2014 02:00:06 PM) (Source: DCOM) (EventID: 10010) (User: )
Description: {078AEF33-C48A-49F7-AFF3-A0EE810BFE7C}

Error: (11/18/2014 01:50:03 PM) (Source: DCOM) (EventID: 10010) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (11/18/2014 01:09:23 PM) (Source: DCOM) (EventID: 10010) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

Error: (11/18/2014 00:40:10 PM) (Source: DCOM) (EventID: 10010) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (11/18/2014 00:38:38 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 5:51:34 AM on ‎11/‎18/‎2014 was unexpected.


Microsoft Office Sessions:
=========================
Error: (11/18/2014 02:31:12 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 02:15:41 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 02:02:16 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 01:23:15 PM) (Source: CVHSVC) (EventID: 100) (User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (11/18/2014 01:13:15 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 00:39:04 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 05:51:37 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: AUDIODG.EXE6.1.7601.175144ce7abf9AUDIODG.EXE6.1.7601.175144ce7abf9c0000005000000000000c3a029401d003156761a14dC:\Windows\system32\AUDIODG.EXEC:\Windows\system32\AUDIODG.EXEde05d9d2-6f10-11e4-bb0d-642737f2713e

Error: (11/18/2014 05:27:08 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: FRST64.exe17.11.2014.0200401d0031938dc23c975C:\Users\Grandma\Desktop\FRST64.exefd12c305-6f0c-11e4-bb0d-642737f2713e

Error: (11/18/2014 05:13:10 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: IEXPLORE.EXE11.0.9600.174201d4c01d00317dd80334a31C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (11/18/2014 05:03:24 AM) (Source: CVHSVC) (EventID: 100) (User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.


==================== Memory info ===========================

Processor: Intel® Core™ i3-2370M CPU @ 2.40GHz
Percentage of memory in use: 29%
Total physical RAM: 4004.27 MB
Available physical RAM: 2808.19 MB
Total Pagefile: 8006.73 MB
Available Pagefile: 6538.25 MB
Total Virtual: 8192 MB
Available Virtual: 8191.86 MB

==================== Drives ================================

Drive c: (OSDisk) (Fixed) (Total:452.09 GB) (Free:412.62 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 465.8 GB) (Disk ID: FAADA9B0)
Partition 1: (Not Active) - (Size=452.1 GB) - (Type=07 NTFS)
Partition 2: (Active) - (Size=13.7 GB) - (Type=07 NTFS)

==================== End Of Log ============================


  • 0

#33
Essexboy

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This may take a while to run if the system has not been cleaned for a while and when it reboots you may have a black screen for a minute or two whilst FRST continues the cleaning

OK download the attached fixlist.txt to the USB drive
Attached File  fixlist.txt   1.96KB   106 downloads
Transfer that to the same location as FRST on your mothers computer
Start FRST and press fix
Reboot on completion.

Then connect to the internet on that computer and run the following

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

  • 0

#34
scgal

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I was able to post the FRST log results from the laptop by keeping the wireless disabled til I was ready to post. The laptop runs fine with the internet disabled. I did not have to involve the desktop.

 

The fixlist.txt is running now. After I download the Adwcleaner.exe, can I disable the wireless to run the tool?

 

Do you want me to post the fixlog from FRST?


  • 0

#35
Essexboy

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Yes after the fix has run post the fixlog and also you may find the computer is a bit more responsive :)

Download AdwCleaner and see if there is an improvement whilst you are doing it
  • 0

#36
scgal

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Thank you. The laptop seemed to be running better on the internet after running the fixlist.

 

I downloaded AdwCleaner and started a scan. It ran a little and stopped. By the scan bar it says "Pending. Please uncheck elements you don't want to remove." There is a red X on the clean button.


  • 0

#37
Essexboy

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OK just get the log and post that and I will see how far it got

C:\AdwCleaner[S1].txt should be the location if there is no log then close AdwCleaner and run it again

But it is behaving a bit better now ?
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#38
scgal

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Yes, it's running much better now. It was completely freezing when connected to the internet even without a browser open. It took at least 30 minutes to uninstall Norton earlier because I left the wireless enabled.

 

Here are the logs.

 

# AdwCleaner v4.101 - Report created 18/11/2014 at 15:49:58
# Updated 09/11/2014 by Xplode
# Database : 2014-11-16.1 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Grandma - MININT-6KUL16T
# Running from : C:\Users\Grandma\Desktop\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

File Found : C:\Users\Grandma\AppData\Roaming\Mozilla\Firefox\Profiles\or9hryhn.default\searchplugins\bingp.xml
Folder Found : C:\Program Files (x86)\BasicSeek
Folder Found : C:\Program Files (x86)\Viewpoint
Folder Found : C:\ProgramData\BasicSeek
Folder Found : C:\ProgramData\Viewpoint

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\Software\xfin_portal
Key Found : HKCU\Software\Cr_Installer
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{4B9BCCE8-A70B-402A-A7E1-DB96831EE26F}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{4B9BCCE8-A70B-402A-A7E1-DB96831EE26F}
Key Found : [x64] HKCU\Software\Cr_Installer
Key Found : HKLM\SOFTWARE\BasicSeek
Key Found : HKLM\SOFTWARE\Classes\AppID\{49BC4DD1-0E69-4611-9164-0009538C5E46}
Key Found : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl
Key Found : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1
Key Found : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary
Key Found : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1
Key Found : HKLM\SOFTWARE\Classes\CLSID\{0214A12B-C5A3-437F-A6F3-068ABCD8C85E}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{065C1A21-97F8-45FB-A9F0-861B60FACEC8}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{08635077-8829-49E2-B338-C968817EB460}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{20A3F109-F7C1-47B4-8098-8E654B264B1D}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{3204358F-5904-46A6-841F-D6B5BE3EF4E3}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{3AE67737-0E3E-44AA-AA5E-46A68BF017FF}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{3EE5B726-044A-48D2-AA7B-049BD9A0F62A}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{4B9BCCE8-A70B-402A-A7E1-DB96831EE26F}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{60FBBE03-57FF-49D8-B38E-053D3F489825}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{6A5182F1-C0B8-42B8-96CC-7F329CD46913}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{6C153418-8E4D-4FAF-AF27-5201E38463A7}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{8C7478AB-3155-463E-936F-55F91F0F10D0}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{96DD9437-5D20-4EFB-BF52-A4A605A4E0AA}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{9E1B65EE-A131-42B4-94CA-847505E2F611}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{A26A2F05-AC4D-4A1E-9531-9125F7309B78}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{CC5D6240-7DF0-435D-9B9B-F8586A99DE86}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{F343045E-E20A-46E1-82D8-9962C43EFC9E}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{FBB360DC-CB6C-4D6A-808A-2C773151BFFF}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{FFD7DDAC-EC28-42A5-8D39-917B9078604B}
Key Found : HKLM\SOFTWARE\Classes\Interface\{0214A12B-C5A3-437F-A6F3-068ABCD8C85E}
Key Found : HKLM\SOFTWARE\Classes\Interface\{96DD9437-5D20-4EFB-BF52-A4A605A4E0AA}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{4A11A6BD-7880-49BD-92D4-6F09D0BD3250}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{68DE31F7-43FF-4EE2-B88B-10665016970D}
Key Found : HKLM\SOFTWARE\MetaStream
Key Found : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Found : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{1791C1B5-FFD0-4D4B-ABCD-7A7DF6EAA89C}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{49BC4DD1-0E69-4611-9164-0009538C5E46}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\BasicSeek
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer
Key Found : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP
Key Found : HKLM\SOFTWARE\Viewpoint
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{0214A12B-C5A3-437F-A6F3-068ABCD8C85E}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{96DD9437-5D20-4EFB-BF52-A4A605A4E0AA}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{49BC4DD1-0E69-4611-9164-0009538C5E46}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17420


-\\ Mozilla Firefox v29.0.1 (en-US)


-\\ Google Chrome v

[C:\Users\Grandma\AppData\Local\Google\Chrome\User Data\Default\preferences] - Found [Extension] : kdcnnmifdmlmjffdgeieikcokcogpbej
[C:\Users\Grandma\AppData\Local\Google\Chrome\User Data\Default\preferences] - Found [Extension] : kincjchfokkeneeofpeefomkikfkiedl
[C:\Users\Grandma\AppData\Local\Google\Chrome\User Data\Default\preferences] - Found [Extension] : geggofhlfbcmanadhknllmlajiafopoh

*************************

AdwCleaner[R0].txt - [5296 octets] - [18/11/2014 15:49:58]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [5356 octets] ##########
 

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 17-11-2014
Ran by Grandma at 2014-11-18 15:15:26 Run:1
Running from C:\Users\Grandma\Desktop
Loaded Profile: Grandma (Available profiles: Grandma)
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
HKU\S-1-5-21-3898602812-2674449479-855244470-1003\...A8F59079A8D5}\localserver32: rundll32.exe javascript:"\..\mshtml,RunHTMLApplication ";eval("epdvnfou/xsjuf)(=tdsjqu!mbohvbhf>ktds (the data entry has 239 more characters). <==== Poweliks!
SearchScopes: HKU\.DEFAULT -> {F42D4712-298F-4502-8668-7B9940C3FB00} URL = http://www.basicseek...s={searchTerms}
SearchScopes: HKU\S-1-5-21-3898602812-2674449479-855244470-1003 -> {3BD44F0E-0596-4008-AEE0-45D47E3A8F0E} URL = http://search.xfinit...q={searchTerms}
BHO-x32: Updater For XFIN_PORTAL -> {bb46be07-13eb-4c49-b0f0-fc78b9ea4983} -> C:\Program Files (x86)\xfin_portal\auxi\comcastAu.dll No File
2014-11-18 14:17 - 2014-11-18 14:17 - 00000000 ____D () C:\ProgramData\Windows Genuine Advantage
2014-11-18 14:31 - 2012-12-15 02:58 - 00000000 ____D () C:\Users\Default\AppData\Local\SoftThinks
2014-11-18 14:31 - 2012-12-15 02:58 - 00000000 ____D () C:\Users\Default User\AppData\Local\SoftThinks
CustomCLSID: HKU\S-1-5-21-3898602812-2674449479-855244470-1003_Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}\localserver32 -> rundll32.exe javascript:"\..\mshtml,RunHTMLApplication ";eval("epdvnfou/xsjuf)(=tdsjqu!mbohvbhf>ktds (the data entry has 247 more characters). <==== Poweliks?
CustomCLSID: HKU\S-1-5-21-3898602812-2674449479-855244470-1003_Classes\CLSID\{F6BF8414-962C-40FE-90F1-B80A7E72DB9A}\InprocServer32 -> C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}\crypt32.dll (Microsoft Corporation)
Task: {3D0D98EA-3511-4AED-BAA0-360C12B4871C} - System32\Tasks\Test TimeTrigger => C:\Users\Grandma\AppData\Local\Temp\Runner.exe <==== ATTENTION
S1 AntiLog32; \??\C:\Windows\system32\drivers\AntiLog64.sys [X]
S3 keycrypt; system32\DRIVERS\KeyCrypt64.sys [X]
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
EmptyTemp:
CMD: bitsadmin /reset /allusers

*****************

"HKU\S-1-5-21-3898602812-2674449479-855244470-1003\Software\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}\localserver32" => Key Deleted Successfully.
"HKU\S-1-5-21-3898602812-2674449479-855244470-1003\Software\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}" => Key deleted successfully.
"HKU\.DEFAULT\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{F42D4712-298F-4502-8668-7B9940C3FB00}" => Key deleted successfully.
"HKCR\CLSID\{F42D4712-298F-4502-8668-7B9940C3FB00}" => Key not found.
"HKU\S-1-5-21-3898602812-2674449479-855244470-1003\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}" => Key deleted successfully.
"HKCR\CLSID\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}" => Key not found.
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{bb46be07-13eb-4c49-b0f0-fc78b9ea4983}" => Key deleted successfully.
"HKCR\Wow6432Node\CLSID\{bb46be07-13eb-4c49-b0f0-fc78b9ea4983}" => Key deleted successfully.
C:\ProgramData\Windows Genuine Advantage => Moved successfully.
C:\Users\Default\AppData\Local\SoftThinks => Moved successfully.
"C:\Users\Default User\AppData\Local\SoftThinks" => File/Directory not found.
"HKU\S-1-5-21-3898602812-2674449479-855244470-1003_Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}" => Key not found.
"HKU\S-1-5-21-3898602812-2674449479-855244470-1003_Classes\CLSID\{F6BF8414-962C-40FE-90F1-B80A7E72DB9A}" => Key deleted successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{3D0D98EA-3511-4AED-BAA0-360C12B4871C}" => Key deleted successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{3D0D98EA-3511-4AED-BAA0-360C12B4871C}" => Key deleted successfully.
C:\Windows\System32\Tasks\Test TimeTrigger => Moved successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Test TimeTrigger" => Key deleted successfully.
AntiLog32 => Service deleted successfully.
keycrypt => Service deleted successfully.

=========  netsh advfirewall reset =========

Ok.


========= End of CMD: =========


=========  netsh advfirewall set allprofiles state ON =========

Ok.


========= End of CMD: =========


=========  ipconfig /flushdns =========


Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========= End of CMD: =========


=========  netsh winsock reset catalog =========


Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.


========= End of CMD: =========


=========  netsh int ip reset c:\resetlog.txt =========

Reseting Global, OK!
Reseting Interface, OK!
Restart the computer to complete this action.


========= End of CMD: =========


=========  ipconfig /release =========


Windows IP Configuration

No operation can be performed on Local Area Connection while it has its media disconnected.
No operation can be performed on Wireless Network Connection while it has its media disconnected.

========= End of CMD: =========


=========  ipconfig /renew =========


Windows IP Configuration

No operation can be performed on Local Area Connection while it has its media disconnected.
No operation can be performed on Wireless Network Connection while it has its media disconnected.

========= End of CMD: =========


=========  bitsadmin /reset /allusers =========


BITSADMIN version 3.0 [ 7.5.7601 ]
BITS administration utility.
© Copyright 2000-2006 Microsoft Corp.

BITSAdmin is deprecated and is not guaranteed to be available in future versions of Windows.
Administrative tools for the BITS service are now provided by BITS PowerShell cmdlets.

{D314716C-BCCB-41E2-912A-AF6033E76EA3} canceled.
{A663172E-48E0-4EE7-9C3B-A52473563817} canceled.
{6E9FDC45-D2EF-44EE-94F7-5F3875AB30BD} canceled.
{11DDEC63-3612-46B7-A0DE-BDDFB4AA31B5} canceled.
{27890C60-BE2E-4CD2-86AD-9519C2BD97AD} canceled.
{43252CF0-4506-4BA1-9E17-167EE45FB7A7} canceled.
{3BD0F9B2-12BB-458C-AB42-7DFC69B5BE7E} canceled.
{386E0EA1-E9D3-4A42-AA73-491C8FC93E3B} canceled.
{5CA7ECC9-CD4A-4955-BDD4-734C4BBB1CEC} canceled.
{2183080B-DD53-4897-A645-DC7477F4807D} canceled.
{F146E1F5-8358-402E-A2C8-8BFF886AC2BF} canceled.
{18149448-3BDA-410C-A422-2E3A42724DEB} canceled.
{607899CB-E2CB-4B3F-BF38-5F3FB9A7E2D1} canceled.
{16EB1DD8-B2EA-495F-90C1-82D7D585601C} canceled.
{A74E8BF9-5D4D-4774-869A-1FBA8EA2A472} canceled.
{3B43C64D-DF54-4E7A-BD2B-9999DD630203} canceled.
{57ADD7BA-912B-4DA2-B785-03B92E85664F} canceled.
{5BE40948-B070-40FA-BEFC-8A1179819622} canceled.
18 out of 18 jobs canceled.

========= End of CMD: =========

EmptyTemp: => Removed 2.1 GB temporary data.


The system needed a reboot.

==== End of Fixlog ====


  • 0

#39
Essexboy

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OK run AdwCleaner again, select all objects and press clean

Then run a Fresh FRST scan for me please
  • 0

#40
scgal

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Thank you so much, the laptop is running great!

 

# AdwCleaner v4.101 - Report created 18/11/2014 at 16:22:47
# Updated 09/11/2014 by Xplode
# Database : 2014-11-16.1 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Grandma - MININT-6KUL16T
# Running from : C:\Users\Grandma\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\BasicSeek
Folder Deleted : C:\ProgramData\Viewpoint
Folder Deleted : C:\Program Files (x86)\BasicSeek
Folder Deleted : C:\Program Files (x86)\Viewpoint
File Deleted : C:\Users\Grandma\AppData\Roaming\Mozilla\Firefox\Profiles\or9hryhn.default\searchplugins\bingp.xml

***** [ Scheduled Tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{49BC4DD1-0E69-4611-9164-0009538C5E46}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{0214A12B-C5A3-437F-A6F3-068ABCD8C85E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{08635077-8829-49E2-B338-C968817EB460}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{20A3F109-F7C1-47B4-8098-8E654B264B1D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4B9BCCE8-A70B-402A-A7E1-DB96831EE26F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{8C7478AB-3155-463E-936F-55F91F0F10D0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{96DD9437-5D20-4EFB-BF52-A4A605A4E0AA}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9E1B65EE-A131-42B4-94CA-847505E2F611}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{065C1A21-97F8-45FB-A9F0-861B60FACEC8}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3204358F-5904-46A6-841F-D6B5BE3EF4E3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3AE67737-0E3E-44AA-AA5E-46A68BF017FF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3EE5B726-044A-48D2-AA7B-049BD9A0F62A}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{60FBBE03-57FF-49D8-B38E-053D3F489825}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6A5182F1-C0B8-42B8-96CC-7F329CD46913}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6C153418-8E4D-4FAF-AF27-5201E38463A7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A26A2F05-AC4D-4A1E-9531-9125F7309B78}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CC5D6240-7DF0-435D-9B9B-F8586A99DE86}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F343045E-E20A-46E1-82D8-9962C43EFC9E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FBB360DC-CB6C-4D6A-808A-2C773151BFFF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FFD7DDAC-EC28-42A5-8D39-917B9078604B}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0214A12B-C5A3-437F-A6F3-068ABCD8C85E}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{96DD9437-5D20-4EFB-BF52-A4A605A4E0AA}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4A11A6BD-7880-49BD-92D4-6F09D0BD3250}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{68DE31F7-43FF-4EE2-B88B-10665016970D}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{4B9BCCE8-A70B-402A-A7E1-DB96831EE26F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{4B9BCCE8-A70B-402A-A7E1-DB96831EE26F}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{1791C1B5-FFD0-4D4B-ABCD-7A7DF6EAA89C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{49BC4DD1-0E69-4611-9164-0009538C5E46}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{0214A12B-C5A3-437F-A6F3-068ABCD8C85E}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{96DD9437-5D20-4EFB-BF52-A4A605A4E0AA}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{49BC4DD1-0E69-4611-9164-0009538C5E46}
Key Deleted : HKCU\Software\Cr_Installer
Key Deleted : HKCU\Software\AppDataLow\Software\xfin_portal
Key Deleted : HKLM\SOFTWARE\BasicSeek
Key Deleted : HKLM\SOFTWARE\MetaStream
Key Deleted : HKLM\SOFTWARE\Viewpoint
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\BasicSeek
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17420

-\\ Mozilla Firefox v29.0.1 (en-US)

-\\ Google Chrome v

[C:\Users\Grandma\AppData\Local\Google\Chrome\User Data\Default\preferences] - Deleted [Extension] : kdcnnmifdmlmjffdgeieikcokcogpbej
[C:\Users\Grandma\AppData\Local\Google\Chrome\User Data\Default\preferences] - Deleted [Extension] : kincjchfokkeneeofpeefomkikfkiedl
[C:\Users\Grandma\AppData\Local\Google\Chrome\User Data\Default\preferences] - Deleted [Extension] : geggofhlfbcmanadhknllmlajiafopoh

*************************

AdwCleaner[R0].txt - [5456 octets] - [18/11/2014 15:49:58]
AdwCleaner[R1].txt - [5516 octets] - [18/11/2014 16:18:28]
AdwCleaner[S0].txt - [5487 octets] - [18/11/2014 16:22:47]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [5547 octets] ##########

 

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 17-11-2014
Ran by Grandma (administrator) on MININT-6KUL16T on 18-11-2014 16:27:13
Running from C:\Users\Grandma\Desktop
Loaded Profile: Grandma (Available profiles: Grandma)
Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 11
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo...very-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(IDT, Inc.) C:\Program Files\IDT\WDM\stacsv64.exe
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(SEIKO EPSON CORPORATION) C:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSvc.exe
(Andrea Electronics Corporation) C:\Program Files\IDT\WDM\AESTSr64.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\PresentationFontCache.exe
(SoftThinks SAS) C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
(Microsoft Corporation) C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE
(Alps Electric Co., Ltd.) C:\Program Files\DellTPad\Apoint.exe
(Intel Corporation) C:\Windows\System32\igfxtray.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Dell Inc.) C:\Program Files\Dell\QuickSet\quickset.exe
(IDT, Inc.) C:\Program Files\IDT\WDM\sttray64.exe
(MyCity) C:\Program Files (x86)\MCShield\MCShieldRTM.exe
(Creative Technology Ltd) C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
(CyberLink Corp.) C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe
(cyberlink) C:\Program Files (x86)\CyberLink\Shared files\brs.exe
(Adobe Systems Incorporated) C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
(AOL Inc.) C:\Program Files (x86)\Common Files\AOL\1367388793\ee\aolsoftware.exe
(SEIKO EPSON CORPORATION) C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
(Microsoft Corporation) C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE
(SoftThinks - Dell) C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
(SoftThinks - Dell) C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
() C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\STService.exe
(Alps Electric Co., Ltd.) C:\Program Files\DellTPad\ApMsgFwd.exe
(Alps Electric Co., Ltd.) C:\Program Files\DellTPad\hidfind.exe
(Alps Electric Co., Ltd.) C:\Program Files\DellTPad\ApntEx.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe

==================== Registry (Whitelisted) ==================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [Apoint] => C:\Program Files\DellTPad\Apoint.exe [608112 2011-03-29] (Alps Electric Co., Ltd.)
HKLM\...\Run: [QuickSet] => C:\Program Files\Dell\QuickSet\QuickSet.exe [3668336 2011-03-24] (Dell Inc.)
HKLM\...\Run: [SysTrayApp] => C:\Program Files\IDT\WDM\sttray64.exe [1128448 2011-05-27] (IDT, Inc.)
HKLM-x32\...\Run: [Dell Webcam Central] => C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe [409744 2009-06-24] (Creative Technology Ltd)
HKLM-x32\...\Run: [RemoteControl9] => C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe [87336 2010-10-01] (CyberLink Corp.)
HKLM-x32\...\Run: [PDVD9LanguageShortcut] => C:\Program Files (x86)\CyberLink\PowerDVD9\Language\Language.exe [50472 2010-09-17] (CyberLink Corp.)
HKLM-x32\...\Run: [BDRegion] => C:\Program Files (x86)\Cyberlink\Shared Files\brs.exe [75048 2011-08-11] (cyberlink)
HKLM-x32\...\Run: [] => [X]
HKLM-x32\...\Run: [RoxWatchTray] => C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe [240112 2010-11-25] (Sonic Solutions)
HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [959904 2013-11-21] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [HostManager] => C:\Program Files (x86)\Common Files\AOL\1367388793\ee\AOLSoftware.exe [41800 2010-03-08] (AOL Inc.)
HKLM-x32\...\Run: [EEventManager] => C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe [976832 2009-12-17] (SEIKO EPSON CORPORATION)
Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)
HKU\S-1-5-21-3898602812-2674449479-855244470-1003\...\Run: [MCShield Monitor] => C:\Program Files (x86)\MCShield\mcshieldrtm.exe [650816 2014-04-11] (MyCity)

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

HKU\S-1-5-21-3898602812-2674449479-855244470-1003\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.yahoo.com/
BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO-x32: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
Tcpip\Parameters: [DhcpNameServer] 192.168.1.1

FireFox:
========
FF ProfilePath: C:\Users\Grandma\AppData\Roaming\Mozilla\Firefox\Profiles\or9hryhn.default
FF DefaultSearchEngine: Bing
FF SearchEngineOrder.3: Bing
FF SelectedSearchEngine: Bing
FF Homepage: https://www.yahoo.com/
FF Keyword.URL: hxxp://www.bing.com/search?FORM=UP97DF&PC=UP97&q=
FF Plugin: @adobe.com/FlashPlayer -> C:\Windows\system32\Macromed\Flash\NPSWF64_15_0_0_152.dll ()
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @adobe.com/FlashPlayer -> C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_152.dll ()
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3502.0922 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3508.1109 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)

Chrome:
=======
CHR Plugin: (Shockwave Flash) - C:\Program Files (x86)\Google\Chrome\Application\28.0.1500.95\PepperFlash\pepflashplayer.dll No File
CHR Plugin: (Chrome Remote Desktop Viewer) - internal-remoting-viewer
CHR Plugin: (Native Client) - C:\Program Files (x86)\Google\Chrome\Application\28.0.1500.95\ppGoogleNaClPluginChrome.dll No File
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files (x86)\Google\Chrome\Application\28.0.1500.95\pdf.dll No File
CHR Plugin: (Norton Identity Safe) - C:\Users\Grandma\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2013.1.0.32_0\npcoplgn.dll No File
CHR Plugin: (Adobe Acrobat) - C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll (Adobe Systems Inc.)
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.115\npGoogleUpdate3.dll No File
CHR Plugin: (Java™ Platform SE 7 U10) - C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll No File
CHR Plugin: (Java Deployment Toolkit 7.0.100.18) - C:\Windows\SysWOW64\npDeployJava1.dll No File
CHR Plugin: (MetaStream 3 Plugin) - C:\Program Files (x86)\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll No File
CHR Plugin: (Windows Live Photo Gallery) - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\4.0.50401.0\npctrl.dll No File
CHR Profile: C:\Users\Grandma\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (YouTube) - C:\Users\Grandma\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2012-12-26]
CHR Extension: (Google Search) - C:\Users\Grandma\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2012-12-26]
CHR Extension: (Norton Identity Protection) - C:\Users\Grandma\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk [2012-12-26]
CHR Extension: (Gmail) - C:\Users\Grandma\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2012-12-26]

==================== Services (Whitelisted) =================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

S2 CLKMSVC10_9EC60124; C:\Program Files (x86)\CyberLink\PowerDVD9\NavFilter\kmsvc.exe [248304 2011-08-11] (CyberLink)
R2 EpsonBidirectionalService; C:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSVC.exe [94208 2006-12-19] (SEIKO EPSON CORPORATION) [File not signed]

==================== Drivers (Whitelisted) ====================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

==================== NetSvcs (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)

==================== One Month Created Files and Folders ========

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-11-18 15:49 - 2014-11-18 16:22 - 00000000 ____D () C:\AdwCleaner
2014-11-18 15:47 - 2014-11-18 15:47 - 02140160 _____ () C:\Users\Grandma\Desktop\AdwCleaner.exe
2014-11-18 15:24 - 2014-11-18 16:25 - 00000000 ____D () C:\Users\Default\AppData\Local\SoftThinks
2014-11-18 15:24 - 2014-11-18 16:25 - 00000000 ____D () C:\Users\Default User\AppData\Local\SoftThinks
2014-11-18 14:41 - 2014-11-18 14:41 - 00018238 _____ () C:\Users\Grandma\Desktop\Addition.txt
2014-11-18 14:39 - 2014-11-18 16:27 - 00010245 _____ () C:\Users\Grandma\Desktop\FRST.txt
2014-11-18 14:33 - 2014-11-18 14:33 - 02856736 _____ (MyCity) C:\Users\Grandma\Desktop\MCShield-Setup.exe
2014-11-18 14:05 - 2014-11-18 16:25 - 00000000 ____D () C:\ProgramData\MCShield
2014-11-18 14:05 - 2014-11-18 14:37 - 00000000 ____D () C:\Program Files (x86)\MCShield
2014-11-18 14:05 - 2014-11-18 14:05 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\MCShield
2014-11-18 05:16 - 2014-11-18 05:17 - 02117120 _____ (Farbar) C:\Users\Grandma\Desktop\FRST64.exe
2014-11-18 03:34 - 2014-11-18 16:27 - 00000000 ____D () C:\FRST
2014-11-18 03:05 - 2014-11-18 03:05 - 00000000 __SHD () C:\Users\Grandma\AppData\Local\EmieBrowserModeList
2014-11-14 17:14 - 2014-11-14 17:14 - 00000945 _____ () C:\Users\Public\Desktop\AOL Desktop 9.7 Install.lnk
2014-11-13 15:27 - 2014-11-07 14:49 - 00388272 _____ (Microsoft Corporation) C:\Windows\system32\iedkcs32.dll
2014-11-13 15:27 - 2014-11-07 14:23 - 00341168 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iedkcs32.dll
2014-11-13 15:27 - 2014-11-05 23:04 - 02724864 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb
2014-11-13 15:27 - 2014-11-05 23:03 - 25110016 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll
2014-11-13 15:27 - 2014-11-05 23:03 - 00004096 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollectorres.dll
2014-11-13 15:27 - 2014-11-05 22:47 - 00066560 _____ (Microsoft Corporation) C:\Windows\system32\iesetup.dll
2014-11-13 15:27 - 2014-11-05 22:46 - 00580096 _____ (Microsoft Corporation) C:\Windows\system32\vbscript.dll
2014-11-13 15:27 - 2014-11-05 22:46 - 00048640 _____ (Microsoft Corporation) C:\Windows\system32\ieetwproxystub.dll
2014-11-13 15:27 - 2014-11-05 22:44 - 00088064 _____ (Microsoft Corporation) C:\Windows\system32\MshtmlDac.dll
2014-11-13 15:27 - 2014-11-05 22:43 - 02884096 _____ (Microsoft Corporation) C:\Windows\system32\iertutil.dll
2014-11-13 15:27 - 2014-11-05 22:36 - 00054784 _____ (Microsoft Corporation) C:\Windows\system32\jsproxy.dll
2014-11-13 15:27 - 2014-11-05 22:35 - 00034304 _____ (Microsoft Corporation) C:\Windows\system32\iernonce.dll
2014-11-13 15:27 - 2014-11-05 22:31 - 00633856 _____ (Microsoft Corporation) C:\Windows\system32\ieui.dll
2014-11-13 15:27 - 2014-11-05 22:30 - 00144384 _____ (Microsoft Corporation) C:\Windows\system32\ieUnatt.exe
2014-11-13 15:27 - 2014-11-05 22:30 - 00114688 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollector.exe
2014-11-13 15:27 - 2014-11-05 22:29 - 00814080 _____ (Microsoft Corporation) C:\Windows\system32\jscript9diag.dll
2014-11-13 15:27 - 2014-11-05 22:28 - 02724864 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
2014-11-13 15:27 - 2014-11-05 22:23 - 06040064 _____ (Microsoft Corporation) C:\Windows\system32\jscript9.dll
2014-11-13 15:27 - 2014-11-05 22:20 - 00968704 _____ (Microsoft Corporation) C:\Windows\system32\MsSpellCheckingFacility.exe
2014-11-13 15:27 - 2014-11-05 22:16 - 00490496 _____ (Microsoft Corporation) C:\Windows\system32\dxtmsft.dll
2014-11-13 15:27 - 2014-11-05 22:13 - 00501248 _____ (Microsoft Corporation) C:\Windows\SysWOW64\vbscript.dll
2014-11-13 15:27 - 2014-11-05 22:13 - 00062464 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll
2014-11-13 15:27 - 2014-11-05 22:12 - 00047616 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieetwproxystub.dll
2014-11-13 15:27 - 2014-11-05 22:10 - 19781632 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2014-11-13 15:27 - 2014-11-05 22:10 - 00064000 _____ (Microsoft Corporation) C:\Windows\SysWOW64\MshtmlDac.dll
2014-11-13 15:27 - 2014-11-05 22:07 - 00077824 _____ (Microsoft Corporation) C:\Windows\system32\JavaScriptCollectionAgent.dll
2014-11-13 15:27 - 2014-11-05 22:05 - 02277376 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll
2014-11-13 15:27 - 2014-11-05 22:04 - 00047104 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll
2014-11-13 15:27 - 2014-11-05 22:03 - 00030720 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll
2014-11-13 15:27 - 2014-11-05 22:02 - 00199680 _____ (Microsoft Corporation) C:\Windows\system32\msrating.dll
2014-11-13 15:27 - 2014-11-05 22:00 - 00478208 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll
2014-11-13 15:27 - 2014-11-05 22:00 - 00092160 _____ (Microsoft Corporation) C:\Windows\system32\mshtmled.dll
2014-11-13 15:27 - 2014-11-05 21:59 - 00115712 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieUnatt.exe
2014-11-13 15:27 - 2014-11-05 21:58 - 00620032 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9diag.dll
2014-11-13 15:27 - 2014-11-05 21:57 - 00316928 _____ (Microsoft Corporation) C:\Windows\system32\dxtrans.dll
2014-11-13 15:27 - 2014-11-05 21:48 - 00418304 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dxtmsft.dll
2014-11-13 15:27 - 2014-11-05 21:42 - 00060416 _____ (Microsoft Corporation) C:\Windows\SysWOW64\JavaScriptCollectionAgent.dll
2014-11-13 15:27 - 2014-11-05 21:41 - 00800768 _____ (Microsoft Corporation) C:\Windows\system32\msfeeds.dll
2014-11-13 15:27 - 2014-11-05 21:41 - 00716800 _____ (Microsoft Corporation) C:\Windows\system32\ie4uinit.exe
2014-11-13 15:27 - 2014-11-05 21:39 - 01359360 _____ (Microsoft Corporation) C:\Windows\system32\mshtmlmedia.dll
2014-11-13 15:27 - 2014-11-05 21:38 - 02124288 _____ (Microsoft Corporation) C:\Windows\system32\inetcpl.cpl
2014-11-13 15:27 - 2014-11-05 21:37 - 00168960 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msrating.dll
2014-11-13 15:27 - 2014-11-05 21:36 - 00076288 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtmled.dll
2014-11-13 15:27 - 2014-11-05 21:34 - 00285696 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dxtrans.dll
2014-11-13 15:27 - 2014-11-05 21:30 - 14390272 _____ (Microsoft Corporation) C:\Windows\system32\ieframe.dll
2014-11-13 15:27 - 2014-11-05 21:22 - 00688640 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll
2014-11-13 15:27 - 2014-11-05 21:21 - 04298240 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll
2014-11-13 15:27 - 2014-11-05 21:21 - 02051072 _____ (Microsoft Corporation) C:\Windows\SysWOW64\inetcpl.cpl
2014-11-13 15:27 - 2014-11-05 21:20 - 01155072 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtmlmedia.dll
2014-11-13 15:27 - 2014-11-05 21:17 - 02365440 _____ (Microsoft Corporation) C:\Windows\system32\wininet.dll
2014-11-13 15:27 - 2014-11-05 21:04 - 01550336 _____ (Microsoft Corporation) C:\Windows\system32\urlmon.dll
2014-11-13 15:27 - 2014-11-05 21:03 - 12819456 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll
2014-11-13 15:27 - 2014-11-05 20:53 - 00799232 _____ (Microsoft Corporation) C:\Windows\system32\ieapfltr.dll
2014-11-13 15:27 - 2014-11-05 20:52 - 01892864 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll
2014-11-13 15:27 - 2014-11-05 20:48 - 01310208 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll
2014-11-13 15:27 - 2014-11-05 20:47 - 00708096 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieapfltr.dll
2014-11-13 15:27 - 2014-11-05 12:56 - 00304640 _____ (Microsoft Corporation) C:\Windows\system32\generaltel.dll
2014-11-13 15:27 - 2014-11-05 12:56 - 00228864 _____ (Microsoft Corporation) C:\Windows\system32\aepdu.dll
2014-11-13 15:27 - 2014-11-05 12:52 - 00424448 _____ (Microsoft Corporation) C:\Windows\system32\aeinv.dll
2014-11-13 15:27 - 2014-10-13 21:16 - 00155064 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\ksecpkg.sys
2014-11-13 15:27 - 2014-10-13 21:13 - 00683520 _____ (Microsoft Corporation) C:\Windows\system32\termsrv.dll
2014-11-13 15:27 - 2014-10-13 21:12 - 01460736 _____ (Microsoft Corporation) C:\Windows\system32\lsasrv.dll
2014-11-13 15:27 - 2014-10-13 21:09 - 00146432 _____ (Microsoft Corporation) C:\Windows\system32\msaudite.dll
2014-11-13 15:27 - 2014-10-13 21:07 - 00681984 _____ (Microsoft Corporation) C:\Windows\system32\adtschema.dll
2014-11-13 15:27 - 2014-10-13 20:50 - 00022016 _____ (Microsoft Corporation) C:\Windows\SysWOW64\secur32.dll
2014-11-13 15:27 - 2014-10-13 20:49 - 00096768 _____ (Microsoft Corporation) C:\Windows\SysWOW64\sspicli.dll
2014-11-13 15:27 - 2014-10-13 20:47 - 00146432 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msaudite.dll
2014-11-13 15:27 - 2014-10-13 20:46 - 00681984 _____ (Microsoft Corporation) C:\Windows\SysWOW64\adtschema.dll
2014-11-13 15:26 - 2014-10-24 20:57 - 00077824 _____ (Microsoft Corporation) C:\Windows\system32\packager.dll
2014-11-13 15:26 - 2014-10-24 20:32 - 00067584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\packager.dll
2014-11-13 15:26 - 2014-10-17 21:05 - 00861696 _____ (Microsoft Corporation) C:\Windows\system32\oleaut32.dll
2014-11-13 15:26 - 2014-10-17 20:33 - 00571904 _____ (Microsoft Corporation) C:\Windows\SysWOW64\oleaut32.dll
2014-11-13 15:26 - 2014-10-13 21:13 - 03241984 _____ (Microsoft Corporation) C:\Windows\system32\msi.dll
2014-11-13 15:26 - 2014-10-13 20:50 - 02363904 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msi.dll
2014-11-13 15:26 - 2014-10-09 19:57 - 03198976 _____ (Microsoft Corporation) C:\Windows\system32\win32k.sys
2014-11-13 15:26 - 2014-10-02 21:12 - 00500224 _____ (Microsoft Corporation) C:\Windows\system32\AUDIOKSE.dll
2014-11-13 15:26 - 2014-10-02 21:11 - 00680960 _____ (Microsoft Corporation) C:\Windows\system32\audiosrv.dll
2014-11-13 15:26 - 2014-10-02 21:11 - 00440832 _____ (Microsoft Corporation) C:\Windows\system32\AudioEng.dll
2014-11-13 15:26 - 2014-10-02 21:11 - 00296448 _____ (Microsoft Corporation) C:\Windows\system32\AudioSes.dll
2014-11-13 15:26 - 2014-10-02 21:11 - 00284672 _____ (Microsoft Corporation) C:\Windows\system32\EncDump.dll
2014-11-13 15:26 - 2014-10-02 20:44 - 00442880 _____ (Microsoft Corporation) C:\Windows\SysWOW64\AUDIOKSE.dll
2014-11-13 15:26 - 2014-10-02 20:44 - 00374784 _____ (Microsoft Corporation) C:\Windows\SysWOW64\AudioEng.dll
2014-11-13 15:26 - 2014-10-02 20:44 - 00195584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\AudioSes.dll
2014-11-13 15:26 - 2014-09-19 04:42 - 00728064 _____ (Microsoft Corporation) C:\Windows\system32\kerberos.dll
2014-11-13 15:26 - 2014-09-19 04:42 - 00342016 _____ (Microsoft Corporation) C:\Windows\system32\schannel.dll
2014-11-13 15:26 - 2014-09-19 04:42 - 00314880 _____ (Microsoft Corporation) C:\Windows\system32\msv1_0.dll
2014-11-13 15:26 - 2014-09-19 04:42 - 00309760 _____ (Microsoft Corporation) C:\Windows\system32\ncrypt.dll
2014-11-13 15:26 - 2014-09-19 04:42 - 00210944 _____ (Microsoft Corporation) C:\Windows\system32\wdigest.dll
2014-11-13 15:26 - 2014-09-19 04:42 - 00086528 _____ (Microsoft Corporation) C:\Windows\system32\TSpkg.dll
2014-11-13 15:26 - 2014-09-19 04:42 - 00022016 _____ (Microsoft Corporation) C:\Windows\system32\credssp.dll
2014-11-13 15:26 - 2014-09-19 04:23 - 00550912 _____ (Microsoft Corporation) C:\Windows\SysWOW64\kerberos.dll
2014-11-13 15:26 - 2014-09-19 04:23 - 00259584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msv1_0.dll
2014-11-13 15:26 - 2014-09-19 04:23 - 00248832 _____ (Microsoft Corporation) C:\Windows\SysWOW64\schannel.dll
2014-11-13 15:26 - 2014-09-19 04:23 - 00221184 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ncrypt.dll
2014-11-13 15:26 - 2014-09-19 04:23 - 00172032 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wdigest.dll
2014-11-13 15:26 - 2014-09-19 04:23 - 00065536 _____ (Microsoft Corporation) C:\Windows\SysWOW64\TSpkg.dll
2014-11-13 15:26 - 2014-09-19 04:23 - 00017408 _____ (Microsoft Corporation) C:\Windows\SysWOW64\credssp.dll
2014-11-13 15:26 - 2014-08-21 01:43 - 01882624 _____ (Microsoft Corporation) C:\Windows\system32\msxml3.dll
2014-11-13 15:26 - 2014-08-21 01:40 - 00002048 _____ (Microsoft Corporation) C:\Windows\system32\msxml3r.dll
2014-11-13 15:26 - 2014-08-21 01:26 - 01237504 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msxml3.dll
2014-11-13 15:26 - 2014-08-21 01:23 - 00002048 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msxml3r.dll
2014-11-13 15:26 - 2014-08-11 21:02 - 00878080 _____ (Microsoft Corporation) C:\Windows\system32\IMJP10K.DLL
2014-11-13 15:26 - 2014-08-11 20:36 - 00701440 _____ (Microsoft Corporation) C:\Windows\SysWOW64\IMJP10K.DLL
2014-10-28 19:07 - 2014-10-28 19:08 - 00262144 _____ () C:\Windows\Minidump\102814-63430-01.dmp
2014-10-26 12:00 - 2014-10-26 12:07 - 00262144 _____ () C:\Windows\Minidump\102614-71729-01.dmp
2014-10-25 18:49 - 2014-10-25 18:50 - 00266288 _____ () C:\Windows\Minidump\102514-60575-01.dmp
2014-10-24 23:59 - 2014-10-24 23:59 - 00262144 _____ () C:\Windows\Minidump\102514-77251-01.dmp
2014-10-22 22:59 - 2014-10-22 23:00 - 00262144 _____ () C:\Windows\Minidump\102214-66550-01.dmp
2014-10-22 22:04 - 2014-11-18 16:24 - 00000000 ___HD () C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}
2014-10-21 00:47 - 2014-10-21 00:51 - 00000000 ____D () C:\Users\Grandma\Documents\2014Jack-o-Lantern_JubileeLayout_1009114
2014-10-21 00:47 - 2014-10-21 00:47 - 00642058 _____ () C:\Users\Grandma\Documents\2014Jack-o-Lantern_JubileeLayout_1009114.zip

==================== One Month Modified Files and Folders =======

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-11-18 16:25 - 2012-12-15 02:49 - 00000000 ____D () C:\Program Files (x86)\Dell DataSafe Local Backup
2014-11-18 16:25 - 2012-12-15 02:38 - 00000000 ____D () C:\ProgramData\Sonic
2014-11-18 16:24 - 2009-07-14 00:08 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-11-18 16:24 - 2009-07-13 23:51 - 00054419 _____ () C:\Windows\setupact.log
2014-11-18 16:23 - 2012-12-15 02:17 - 01348170 _____ () C:\Windows\WindowsUpdate.log
2014-11-18 16:23 - 2010-11-20 22:47 - 00834926 _____ () C:\Windows\PFRO.log
2014-11-18 16:00 - 2012-12-25 20:35 - 00000830 _____ () C:\Windows\Tasks\Adobe Flash Player Updater.job
2014-11-18 15:31 - 2009-07-13 23:45 - 00027936 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2014-11-18 15:31 - 2009-07-13 23:45 - 00027936 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2014-11-18 15:24 - 2012-12-25 18:58 - 00000000 ____D () C:\Users\Grandma\AppData\Local\SoftThinks
2014-11-18 15:13 - 2009-07-14 00:13 - 00782940 _____ () C:\Windows\system32\PerfStringBackup.INI
2014-11-18 13:12 - 2012-12-25 22:46 - 00000000 ____D () C:\ProgramData\Norton
2014-11-14 18:09 - 2012-12-25 22:38 - 00000000 ____D () C:\Program Files (x86)\Constant Guard Protection Suite
2014-11-14 17:32 - 2014-05-08 13:37 - 00000000 ___SD () C:\Windows\system32\CompatTel
2014-11-14 17:22 - 2009-07-13 23:45 - 00320488 _____ () C:\Windows\system32\FNTCACHE.DAT
2014-11-14 17:16 - 2012-12-25 23:21 - 00253635 _____ () C:\install.log
2014-11-14 17:15 - 2013-11-24 20:26 - 00000936 ____H () C:\IPH.PH
2014-11-14 17:14 - 2013-11-26 15:19 - 00000000 ____D () C:\Users\Grandma\AppData\Roaming\Mozilla
2014-11-14 17:11 - 2013-08-14 09:43 - 00000000 ____D () C:\Windows\system32\MRT
2014-11-14 17:04 - 2012-12-25 23:00 - 103374192 _____ (Microsoft Corporation) C:\Windows\system32\MRT.exe
2014-11-13 15:19 - 2014-07-04 14:23 - 00129752 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\MBAMSwissArmy.sys
2014-11-02 13:31 - 2009-07-13 22:20 - 00000000 ____D () C:\Windows\system32\NDF
2014-10-28 21:46 - 2014-07-04 14:22 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
2014-10-28 21:46 - 2014-07-04 14:22 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-10-28 21:46 - 2012-12-26 16:34 - 00001108 _____ () C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2014-10-28 20:47 - 2014-05-31 22:58 - 00000000 ____D () C:\Users\Grandma\AppData\Local\CrashDumps
2014-10-28 19:07 - 2014-09-04 22:32 - 406314233 _____ () C:\Windows\MEMORY.DMP
2014-10-28 19:07 - 2014-09-04 22:32 - 00000000 ____D () C:\Windows\Minidump

Some content of TEMP:
====================
C:\Users\Grandma\AppData\Local\Temp\Quarantine.exe
C:\Users\Grandma\AppData\Local\Temp\sqlite3.dll

==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\SysWOW64\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed

LastRegBack: 2014-10-11 16:48

==================== End Of Log ============================

 

 

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 17-11-2014
Ran by Grandma at 2014-11-18 16:28:17
Running from C:\Users\Grandma\Desktop
Boot Mode: Normal
==========================================================

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AS: Windows Defender (Disabled - Out of date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

==================== Installed Programs ======================

(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.167 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.152 - Adobe Systems Incorporated)
Adobe Reader X (10.1.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.10 - Adobe Systems Incorporated)
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
AOL Uninstaller (Choose which Products to Remove) (HKLM-x32\...\AOL Uninstaller) (Version:  - AOL Inc.)
CyberLink PowerDVD 9.6 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.6.1.4418 - CyberLink Corp.)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 9.4.67 - Dell Inc.)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.67 - Dell Inc.)
Dell Support Center (HKLM\...\Dell Support Center) (Version: 3.1.5907.16 - Dell Inc.)
Dell Support Center (Version: 3.1.5907.16 - PC-Doctor, Inc.) Hidden
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1207.101.225 - ALPS ELECTRIC CO., LTD.)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 1.40.05 - Creative Technology Ltd)
DirectX 9 Runtime (x32 Version: 1.00.0000 - Sonic Solutions) Hidden
Epson Event Manager (HKLM-x32\...\{089EC7B5-6480-4478-ACF0-DEFD4047343C}) (Version: 2.40.0004 - SEIKO EPSON CORPORATION)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON WorkForce 840 Series Printer Uninstall (HKLM\...\EPSON WorkForce 840 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.6.0 - SEIKO EPSON CORPORATION)
EpsonNet Setup 3.3 (HKLM-x32\...\{C9D8A041-2963-4B31-8FFC-1500F3DB9293}) (Version: 3.3b - SEIKO EPSON CORPORATION)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6341.0 - IDT)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2342 - Intel Corporation)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
MCShield ::Anti-Malware Tool:: (HKLM-x32\...\MCShield) (Version: 3.0.5.28 - MyCity)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Mozilla Firefox 29.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 29.0.1 (x86 en-US)) (Version: 29.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
PhotoShowExpress (x32 Version: 2.0.063 - Sonic Solutions) Hidden
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.09.25 - Dell Inc.)
RBVirtualFolder64Inst (Version: 1.00.0000 - Roxio, Inc.) Hidden
Roxio Creator Starter (HKLM-x32\...\{6F0BBEFE-BE1C-419B-BA1F-D36C9E7915BC}) (Version: 12.1.77.0 - Roxio)
Roxio File Backup (Version: 1.3.2 - Roxio) Hidden
Sonic CinePlayer Decoder Pack (x32 Version: 4.3.0 - Sonic Solutions) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)

==================== Custom CLSID (selected items): ==========================

(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)

==================== Restore Points  =========================

18-11-2014 18:49:44 Removed Java 7 Update 67

==================== Hosts content: ==========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2009-07-13 21:34 - 2009-06-10 16:00 - 00000824 ____N C:\Windows\system32\Drivers\etc\hosts

==================== Scheduled Tasks (whitelisted) =============

(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)

Task: {27528726-3C03-4FB4-B3D6-364EF162B9BE} - System32\Tasks\OfficeSoftwareProtectionPlatform\SvcRestartTask => Sc.exe start osppsvc
Task: {FCC46BB9-A170-4BFD-8D11-B2CDD8F9E774} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2014-09-23] (Adobe Systems Incorporated)
Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

==================== Loaded Modules (whitelisted) =============

2012-12-15 03:50 - 2011-03-25 17:28 - 00094208 _____ () C:\Windows\System32\IccLibDll_x64.dll
2012-12-15 02:49 - 2012-01-26 22:49 - 02751808 ____N () C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE

==================== Alternate Data Streams (whitelisted) =========

(If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)

==================== Safe Mode (whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Wdf01000.sys => ""="Driver"

==================== EXE Association (whitelisted) =============

(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)

==================== MSCONFIG/TASK MANAGER disabled items =========

(Currently there is no automatic fix for this section.)

MSCONFIG\startupreg: Desktop Disc Tool => "C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"

========================= Accounts: ==========================

Administrator (S-1-5-21-3898602812-2674449479-855244470-500 - Administrator - Disabled)
Grandma (S-1-5-21-3898602812-2674449479-855244470-1003 - Administrator - Enabled) => C:\Users\Grandma
Guest (S-1-5-21-3898602812-2674449479-855244470-501 - Limited - Disabled)

==================== Faulty Device Manager Devices =============

==================== Event log errors: =========================

Application errors:
==================
Error: (11/18/2014 04:24:56 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 03:34:18 PM) (Source: CVHSVC) (EventID: 100) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (11/18/2014 03:24:01 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 02:41:24 PM) (Source: CVHSVC) (EventID: 100) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (11/18/2014 02:31:12 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 02:15:41 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 02:02:16 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 01:23:15 PM) (Source: CVHSVC) (EventID: 100) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (11/18/2014 01:13:15 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 00:39:04 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (11/18/2014 04:23:26 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (EventID: 10003) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\Windows\System32\bcmihvsrv64.dll

Error: (11/18/2014 04:23:26 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (EventID: 10003) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\Windows\System32\bcmihvsrv64.dll

Error: (11/18/2014 04:23:25 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (EventID: 10003) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\Windows\System32\bcmihvsrv64.dll

Error: (11/18/2014 04:22:52 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Application Virtualization Client service terminated unexpectedly.  It has done this 1 time(s).

Error: (11/18/2014 04:22:48 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (11/18/2014 04:22:48 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (11/18/2014 04:22:48 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Client Virtualization Handler service terminated unexpectedly.  It has done this 1 time(s).

Error: (11/18/2014 04:22:48 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Windows Live ID Sign-in Assistant service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (11/18/2014 04:22:48 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Application Virtualization Service Agent service terminated unexpectedly.  It has done this 1 time(s).

Error: (11/18/2014 04:22:48 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The SoftThinks Agent Service service terminated unexpectedly.  It has done this 1 time(s).

Microsoft Office Sessions:
=========================
Error: (11/18/2014 04:24:56 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 03:34:18 PM) (Source: CVHSVC) (EventID: 100) (User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (11/18/2014 03:24:01 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 02:41:24 PM) (Source: CVHSVC) (EventID: 100) (User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (11/18/2014 02:31:12 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 02:15:41 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 02:02:16 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 01:23:15 PM) (Source: CVHSVC) (EventID: 100) (User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (11/18/2014 01:13:15 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/18/2014 00:39:04 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

==================== Memory info ===========================

Processor: Intel® Core™ i3-2370M CPU @ 2.40GHz
Percentage of memory in use: 56%
Total physical RAM: 4004.27 MB
Available physical RAM: 1724.31 MB
Total Pagefile: 8006.73 MB
Available Pagefile: 5705.34 MB
Total Virtual: 8192 MB
Available Virtual: 8191.86 MB

==================== Drives ================================

Drive c: (OSDisk) (Fixed) (Total:452.09 GB) (Free:414.59 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 465.8 GB) (Disk ID: FAADA9B0)
Partition 1: (Not Active) - (Size=452.1 GB) - (Type=07 NTFS)
Partition 2: (Active) - (Size=13.7 GB) - (Type=07 NTFS)

==================== End Of Log ============================


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#41
Essexboy

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Looks much better, now a sweep for orphans and you should be good :)

bf_new.gif Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup-2.0..exe to install the application. (The revision number may vary.)
  • Select the language and click OK.
  • Accept the agreement
  • Make sure a checkmark is not placed next to Enable the Free Trial and Launch Malwarebytes' Anti-Malware, then click on finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Scan Now".
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click on Quarantine All,.
  • When disinfection is completed, a dialog will open and you may be prompted to Restart.(See Extra Note)
  • Upon restart, launch Malwarebytes Antimalware and select History.
  • Double click on the last scan done, then on Copy to Clipboard.
  • To submit your reply, click on Add Reply, then right click on the window and select Paste.
  • Submit your reply.
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.
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#42
scgal

scgal

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Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 11/18/2014
Scan Time: 4:47:52 PM
Logfile:
Administrator: Yes

Version: 2.00.3.1025
Malware Database: v2014.11.18.07
Rootkit Database: v2014.11.18.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Grandma

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 324084
Time Elapsed: 21 min, 26 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 1
Trojan.FakeMS.ED, HKLM\SOFTWARE\CLASSES\CLSID\{F6BF8414-962C-40FE-90F1-B80A7E72DB9A}, Quarantined, [b9863c014e2e3bfb13765b830ff25ca4],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 1
Trojan.FakeMS.ED, C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}\crypt32.dll, Delete-on-Reboot, [b9863c014e2e3bfb13765b830ff25ca4],

Physical Sectors: 0
(No malicious items detected)


(end)


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#43
Essexboy

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OK next task is to remove Norton and install Avast. Download Avast to your desktop from the link below.
Download the Norton removal tool from here to your desktop
Disconnect from the internet.
Run the Norton removal tool and reboot

Download Avast - direct link Avast 2015

Then once downloaded have a quick look at this video to check out the installation options (the voice is a bit grating )


Deselect the following as you will not need them :

SecureLine
Grimefighter


Be aware that the first reboot may take a few minutes as Avast builds the virtual machine

Avast will need to be registered as this helps them determine the server load, as updates are downloaded in small bursts every few minutes each is about 2Kb

How to register



Once done could you let me know of any outstanding problem :)
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#44
scgal

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Hi, sorry again for a late reply. I uninstalled Norton before we started on my mom's laptop so we haven't used it without having an antivirus. I will download Avast and let her use it and report back. I can't thank you enough for your time! Mine is still running great and I'm sure her's will also!


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#45
Essexboy

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Let me know when you are happy and then we will run the cleanup on the laptop :)
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