What OS is currently installed including version number?
How much memory is installed? What program did you test the memory with?
How large of a HD and what is the free space still open? What program did you use to test the HD?
Did Norton or malware find anything and what other program besides Norton did you use?
Please do the following so we can get a better look at everything.
Go to Start
then to Run
Type in compmgmt.msc
and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Male sure the window is open all the way on the top right so I can see all the info it has.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.
To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12
key and the Scroll Lock
Now go to Start
and then to All Programs
Scroll to Accessories
and then click on Paint
In the Empty White Area
click and hold the CTRL key
and then click the V
Go to the File
option at the top and click on Save as
Save as file type JPEG or PNG
and save it to your Desktop
Make sure the window is open all the way so I can see everything on the top right window.
Attach it to your next replyDownload Autoruns from the link in my signature below:
- 1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Click the Options at the top of the Window. In the new little window click the box that states Hide Microsoft Services
5: Go to File then to Export As or Save in some versions.
6: Save the file as AutoRuns.txt file instead of the default .arn to a known location like your Desktop.
7: Attach to your next reply.
8: DO NOT do anything till we have had a chance to study the log and reply with suggestions as to what to remove.