What OS is currently installed including version number?
How much memory is installed? What program did you test the memory with?
How large of a HD and what is the free space still open? What program did you use to test the HD?
Did Norton or malware find anything and what other program besides Norton did you use?
Please do the following so we can get a better look at everything.
Go to
Start then to
RunType in
compmgmt.msc and click
EnterOn left side click on
Disk ManagementOn right side you will see you hard drive.
Male sure the window is open all the way on the top right so I can see all the info it has.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.
To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the
F12 key and the
Scroll Lock key
Now go to
Start and then to
All ProgramsScroll to
Accessories and then click on
PaintIn the
Empty White Area click and hold the
CTRL key and then click the
VGo to the
File option at the top and click on
Save asSave as file type
JPEG or PNG and save it to your
DesktopMake sure the window is open all the way so I can see everything on the top right window.
Attach it to your next reply
Download Autoruns from the link in my signature below:
- 1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Click the Options at the top of the Window. In the new little window click the box that states Hide Microsoft Services
5: Go to File then to Export As or Save in some versions.
6: Save the file as AutoRuns.txt file instead of the default .arn to a known location like your Desktop.
7: Attach to your next reply.
8: DO NOT do anything till we have had a chance to study the log and reply with suggestions as to what to remove.