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Game.exe has encountered an error and must be shutdown


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#1
msimmo36

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Aces.exe is the main executable for war thunder the game. I know the game will run on the machine. its an amd 2.0 ghz with 1.8gb of ram and a decent ati 9000pro video card. The Specs for the game are well under what is in the machine. 

 

OS: windows xp

 

Symptom: everytime you run the launcher, after you click play when it is done downloading or checking files, the computer pauses for a few seconds then it pops up with the error "Aces.exe has encountered and error and must be shut down. We're sorry for the inconvenience."

 

Avast and Malwearbytes were just installed and scanned. 


Edited by msimmo36, 20 November 2014 - 07:17 PM.

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#2
msimmo36

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I posted this under the windows XP forum but I guess it would be better in here. Aces.exe is the main executable for war thunder the game. I know the game will run on the machine. its an amd 2.0 ghz with 1.8gb of ram and a decent ati 9000pro video card. The Specs for the game are well under what is in the machine. 

 

OS: windows xp

 

Symptom: everytime you run the launcher, after you click play when it is done downloading or checking files, the computer pauses for a few seconds then it pops up with the error "Aces.exe has encountered and error and must be shut down. We're sorry for the inconvenience."

 

Avast and Malwearbytes were just installed and scanned. 


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#3
Ztruker

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Their web site says:

If you have any technical problems or account issues regarding War Thunder, please, contact our Customer Support team:

 

 

 


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#4
kingkai

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Well I will just give you a few suggestions, I never had that problem nor am I an expert but nevertheless I am going to try my best. OK? :)

Are you running it with Steam? Did you run that game before it went to Steam? Did it work then? Could it be that you have MSI Afterburner installed or another Overclocking Tool running? 

A few things worth of trying if it is run from steam would be:
 

  • Make a shortcut to the launcher and run it as admin. The launcher is probably here: C:\Program Files\Steam\steamapps\common\War Thunder\launcher.exe
  • If it does not work simply move the Aces.exe to the Desktop (the idea is to delete the file but we are just moving it so the program thinks the file is missing and we will still have it as an backup :) )and it will be automatically downloaded by the next start.
  • You could also try to click the little symbol (tool) in the upper right corner of the launcher and click check files
  • Another great question is: Did you reboot the computer? Please do so again after trying all of the above steps. :)
  • Still doesn't work? Well now it would be worth trying to uninstall the game and to reinstall it. After uninstalling please reboot and reinstall.
  • If it is still not working, may your Anti-Virus be blocking the exe? (It shouldn't though) You could test it by simply disabling it for a short time and try to launch the game.

Please answer all of the questions above and if nothing worked please respond, I may have another idea.

If something is not clear to you, ask there is no shame. ;)


Edited by kingkai, 21 November 2014 - 11:19 AM.

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#5
Elliot

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Hello msimmo36,

 

I have merged your two topics so that you don't miss any advice given.

 

Thanks,

Elliot


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#6
msimmo36

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RESOLVED

 

I ended up doing a clean wipe of the system and installing windows 8 then re-installing the game and now everything works perfectly. 


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