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Please Help... [Solved]


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#16
swetnich

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Trying to run the ESET online scanner but it is telling me that an add-on for this website failed to run...

 


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#17
pystryker

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Trying to run the ESET online scanner but it is telling me that an add-on for this website failed to run...


Hi :)

At what point during the instructions are you getting this error?
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#18
swetnich

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Right after I hit the start tab, it doesn't give me an option to right click anything to run Active X either...


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#19
pystryker

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Right after I hit the start tab, it doesn't give me an option to right click anything to run Active X either...


Ok, no worries, we'll switch to another online scanner. :)


Scan with Panda Cloud Cleaner

Download Panda Cloud Cleaner and save it to your desktop.

Alternate download sites are here and here.
  • Double-click on PandaCloudCleaner.exe >> when the Setup - Panda Cloud Cleaner window has loaded >> Next > >> Next >
  • Ensure Launch Panda Cloud Cleaner is selected >> Finish >> once the GUI(graphical user interface) appears >> click on Accept and Scan
  • Please be patient as the scan may take some time to complete depending on your system's specifications.
  • Once the scan has completed, if Scan finished with detections is denoted in the GUI do not take any action and or have Panda Cloud Cleaner clean absolutely anything!
  • Now within the GUI click on the >(or any or them if multiple) tab >> then on View Report >> a notepad file should now open called PCloudCleaner.txt
  • Save this to your desktop and post the contents in your next reply.
  • Then click on Back >> Exit
Note: When I give the all clear feel free to uninstall Panda Cloud Cleaner if you so wish.

Things I need to see in your next post:

PCloudCleaner.txt Log

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#20
swetnich

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Malware. REGKEY: HKLM\SOFTWARE\CLIENTS\STARTMENUINTERNET\IEXPLORE.EXE\SHELL\OPEN\COMMAND. Value: (null) To be changed to: C:\Program Files\Internet Explorer\IEXPLORE.EXE.

Suspicious Policy. POLICY: HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\ADVANCED[HIDEFILEEXT] to be changed to: 0

Suspicious Policy. POLICY: HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\ADVANCED[HIDEFILEEXT] to be changed to: 0

. REGKEY: HKCR\SELECTIONLINKSV4.SELECTIONLINKSBHO.1. Key to be deleted.

. REGKEY: HKCR\SELECTIONLINKSV4.SELECTIONLINKSBHO. Key to be deleted.

. REGKEY: HKCR\SELECTIONLINKSV4.SELECTIONLINKSBHO.1. Key to be deleted.

. REGKEY: HKCR\SELECTIONLINKSV4.SELECTIONLINKSBHO. Key to be deleted.

Malware. REGKEY: HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM[DISABLEREGISTRYTOOLS]. Value: DISABLEREGISTRYTOOLS To be deleted.

Malware. REGKEY: HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM[DISABLETASKMGR]. Value: DISABLETASKMGR To be deleted.

 


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#21
pystryker

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Hello :)

Looks good :thumbsup: Please run the SecurityCheck step and post the log at your convenience.
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#22
swetnich

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 Results of screen317's Security Check version 0.99.90 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Norton 360   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Panda Cloud Cleaner  
 Java 7 Update 71 
 Adobe Flash Player 15.0.0.223 
 Adobe Reader XI 
 Google Chrome (38.0.2125.104)
 Google Chrome (38.0.2125.111)
 Google Chrome (chrome.exe..)
 Google Chrome (Dictionaries...)
 Google Chrome (master_preferences...)
 Google Chrome (plugins...)
 Google Chrome (wow_helper.exe..)
````````Process Check: objlist.exe by Laurent```````` 
 Norton ccSvcHst.exe
 Malwarebytes Anti-Malware mbam.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 4%
````````````````````End of Log``````````````````````

 


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#23
swetnich

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My computer is not as fast as it was earlier now???


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#24
pystryker

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My computer is not as fast as it was earlier now???

I'm sorry, I made a mistake earlier. Let's rectify that right now. :thumbsup:

Please re-run Panda Cloud Cleaner and when it's finished, please delete the items in the box below:
 

. REGKEY: HKCR\SELECTIONLINKSV4.SELECTIONLINKSBHO.1. Key to be deleted.

. REGKEY: HKCR\SELECTIONLINKSV4.SELECTIONLINKSBHO. Key to be deleted.

. REGKEY: HKCR\SELECTIONLINKSV4.SELECTIONLINKSBHO.1. Key to be deleted.

. REGKEY: HKCR\SELECTIONLINKSV4.SELECTIONLINKSBHO. Key to be deleted.

Once deleted, please run the step below and let me know how the machine is running now.


Step 1: Tool Removal with Delfix and Creation of a clean restore point
  • Download Delfix from here
  • Ensure Remove disinfection tools is ticked
    Also tick:
    • Create registry backup
    • Purge system restore
    delfix.jpg
  • Click Run
The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.

You can uninstall ESET Online Scanner at this time.

I recommend keeping Malwarebytes Anti-Malware installed. Make sure to update it and run it at least once a week. If it finds things such as PUP's (Potentially Unwanted Programs) you can delete those with no worries. However, if it finds something like a trojan, come see us.

[/u]Things I need to see in your next post[/u]

Delfix Log

How is the machine running?

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#25
swetnich

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How do I delete the items you requested after I run Panda Cloud?


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#26
swetnich

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Tried Delfix and it doesn't download

 


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#27
pystryker

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How do I delete the items you requested after I run Panda Cloud?


Hello :)

When the scan is finished, click on the Malware and PUP's Found arrow.

Select only these entries and then select Clean
 

. REGKEY: HKCR\SELECTIONLINKSV4.SELECTIONLINKSBHO.1. Key to be deleted.

. REGKEY: HKCR\SELECTIONLINKSV4.SELECTIONLINKSBHO. Key to be deleted.

. REGKEY: HKCR\SELECTIONLINKSV4.SELECTIONLINKSBHO.1. Key to be deleted.

. REGKEY: HKCR\SELECTIONLINKSV4.SELECTIONLINKSBHO. Key to be deleted.


Tried Delfix and it doesn't download


After clicking the link and then the blue Download button it does nothing? Also, what browser are you using to attempt the download? Does it give any error message?
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#28
swetnich

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It tells me thank you for downloading Delfix but I don't get anything other than that....no prompts or messages. I am using internet explorer, I have google Chrome also if you want me to try that also.


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#29
pystryker

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Yes, please try Chrome.
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#30
swetnich

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So I clicked on the arrow and do not see what you have above to delete on the Panda cloud cleaner


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