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Bitdefender turns off on startup. [Solved]


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#46
godawgs

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You can try resetting your browser and maybe your router. Other than that I'm out of ideas but it seems to me that the bandwidth issue would be more of a internet provider problem. I know that we didn't do anything here that would have affected it. Are there any issues left to address other than the bandwidth issue? If not we can clean up the tools we've used. And then you might want to start a new topic in the Networking forum for the bandwidth issue. But one thing you need to keep in mind in that since  XP isn't supported any longer, your system is going to continue to have issues.


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#47
reach1

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There is one improvement my antivirus turns off with my os now.


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#48
reach1

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I think your right, its time to switch to a linux os. :(

I wanted to hold it off for as long as I could but as you reminded me even if I get everything fixed its more likely that I will only encounter more and more problems with xp.

 

Thanks for all the tech support godawgs.


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#49
godawgs

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You're welcome. OK!  Well done. :thumbsup: Here is the best part of the process! The mullygrubs are gone! That's a technical term for your log(s) appear to be clean! If you have no further issues with your computer, please complete the housekeeping procedures outlined below.
The first thing we need to do is to remove all the tools that we have used. This is so that should you ever be re-infected, you will download updated versions.

If you didn't uninstall ESET after running the program we will do it now.

Step-1.
Uninstall ESET

1. Please click the Start Orb 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_47., click Control Panel. Under the Programs heading click Uninstall a program
1. Please click Start > Control Panel > Add/Remove Programs
2. In the list of programs installed, locate the following program(s):

ESET

3. Click on each program to highlight it and click Change/Remove. (Vista/7 users: right click the program and click Uninstall
4. After the programs have been uninstalled, close the Installed Programs window and the Control Panel.
5. Reboot the computer.

Step-2.

Tools CleanUp with DelFix

Download Delfix and save it to the Desktop.

  • Right click the 34079650-4cb0ca87s.jpg and click Run as Administrator.
  • Ensure the boxes are checked like the image below.
    delfix.JPG
  • Click the Run button.
  • The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.

 

Step-3.
Delete the following Files and Folders (If Present):

Files:

BD_Free_Uninstall_Tool.exe

UNINSTALLER.exe

All AdwCleaner[Rx] and [Sx].txt files

RKreport_DEL_12142014_045341.log

checkup.txt

 

Folders:

FRST-OlderVersion -on the desktop

Delete any  other .bat, .log, .reg, .txt,  and any other files created during this process, and left on the desktop and empty the Recycle Bin.

 

 

Preventing Re-Infection

Below, I have included a number of recommendations for how to protect your computer against future malware infections.

SPECIAL NOTICE

“CryptoLocker” is the generic name for an increasingly prevalent and nasty strain of malicious software that encrypts the files on your computer until you pay a ransom. Some variants encrypt you personal files(MP3s, photos, doc files,ect;). But other variants encrypt virtually every file, including system files.  According to reports from security firms, CryptoLocker is most often spread through booby-trapped email attachments, but the malware also can be deployed by hacked and malicious Web sites by exploiting outdated browser plugins.
Unfortunately, there isn't a way to recover the files short of paying the ransom because the encryption uses 2048-bit RSA keys that would take like a quadrillion years to decrypt.
We haven't seen a lot of the CryptoLocker ransomeware in the wild yet, but if enough people pay the ransom to get their files back it will become more prevalent. You can read more about the CryptoLocker ransomware here

Fortunately there is a program that will help prevent this type of ransomeware and other malware. You should download it and install it now.
Click here to go to the CryptoPrevent web page. You can read about the program. There are also a couple of videos toward the end of the page that show the program in action.
Scroll to the bottom of the page and click the Download "CryptoPrevent Installer" button and download the file to the desktop. Close the browser and all open programs.
Double click the CryptoPreventSetup.exe file to install it.
Next, Double click the CryptoPrevent icon on the desktop to run the program.

CryptoPrevent.JPG

When the program opens make sure all boxes are checked and then click the Block button to apply the protection.

NOTE: I don't think the free version has an update tab so you will need to check the web site from time to time to check for newer versions of the program. Or you can pay a one time fee of $15 and get the Premium Edition which includes an automatic updating function.

:Keep Windows Updated:-Windows Updates are constantly being revised to combat the newest hacks and threats. Microsoft releases security updates that help your computer from becoming vulnerable.
As discussed earlier, Microsoft no longer supports XP, so you won't be able to update it any longer and your system will become more and more vulnerable.

 

: Keep Adobe Reader Updated :

  • Open Adobe Reader
  • Click Help on the menu at the top
  • Click Check for Updates
  • Allow any updates to be downloaded and installed

NOTE: Whether you use Adobe Reader, Acrobat or Foxit Reader to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Click Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. Click OK Close program. It's the same for Foxit Reader except Preferences is under the Tools menu, and you uncheck Enable Javascript Actions.

NOTE: Many installers offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

:Web Browsers:

This webpage is worth bookmarking/reading for future reference:
Securing Your Web Browser

:Alternate Browsers:

If you use Firefox, I highly recommend these add-ons to keep your PC even more secure.

  • NoScript - for blocking ads and other potential website attacks
  • WebOfTrust - a safe surfing tool for your browser. Traffic-light rating symbols show which websites you can trust when you search, shop and surf on the Web.
  • McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling

:Install the MVPs Hosts File:

  • MVPS Hosts file-replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

NOTE: Please read all of the information on the MVP Hosts page before you install the HOSTS file. This file may result in some of the web sites you visit not working as expected or not at all. There are work arounds for this but you will need to read about them on the web page. If you install the MVP HOSTS file and decide you don't want it you can replace it with the HOSTS file that you were using before. The web page has directions for this.

Preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running a full scan at least once a month. Run Quick Scans at least once a week. Download the Free versions. And update the definitions before running scans.

========Anti Spyware========

  • Malwarebytes-Free Version- a powerful tool to search for and eliminate malware found on your computer.
  • SUPERAntiSpyware Free Edition-another scanning tool to find and eliminate malware.
  • SpywareBlaster-to help prevent spyware from installing in the first place. A tutorial can be found here.
  • WinPatrol - will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. Help file and tutorial can be found here.

It's a good idea to clear out all your temp files every now and again. This will help your computer from bogging down and slowing. It also can assist in getting rid of files that may contain malicious code that could re-infect your computer.

========TEMP File Cleaners========

  • TFC by OldTimer-A very powerful cleaning program for 32 and 64 bit OS. Note: You may have this already as part of the fixes you have run.
  • CleanUP-Click the Download CleanUP! link. There is also a Learn how to use CleanUP! link on this page.

========BACKUPS================

  • Keep a backup of your important files.-Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • ERUNT-(Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

========Keep Installed Programs Up to Date========
It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities.
A program that will do this is listed below. Download and install the program and run it monthly:
Filehippo App Manager

For more information about computer security and how to protect yourself when on the internet, please read this guide Best Practices for Safe Computing

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

IF I have helped you and you want to say "thanks", you can do that by clicking the rep_up.png at the bottom right of this post. :)

I Will Keep This Open For 24 hours or so. If Anything Comes Up - Just Come Back And Let Me Know

Stay Safe :wave:
godawgs


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#50
reach1

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# DelFix v10.8 - Logfile created 22/12/2014 at 11:06:45
# Updated 29/07/2014 by Xplode
# Username : Owner - GATEWAY400VTX
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\Documents and Settings\Owner\Desktop\FRST-OlderVersion
Deleted : C:\Documents and Settings\Owner\Desktop\Addition.txt
Deleted : C:\Documents and Settings\Owner\Desktop\Extras.Txt
Deleted : C:\Documents and Settings\Owner\Desktop\Fixlog.txt
Deleted : C:\Documents and Settings\Owner\Desktop\FRST.exe
Deleted : C:\Documents and Settings\Owner\Desktop\FRST.txt
Deleted : C:\Documents and Settings\Owner\Desktop\FSS.exe
Deleted : C:\Documents and Settings\Owner\Desktop\FSS.txt
Deleted : C:\Documents and Settings\Owner\Desktop\OTL.Txt
Deleted : C:\Documents and Settings\Owner\Desktop\OTL.exe
Deleted : C:\Documents and Settings\Owner\Desktop\Search.txt
Deleted : HKLM\SOFTWARE\OldTimer Tools
Deleted : HKLM\SOFTWARE\AdwCleaner

~ Creating registry backup ... OK

~ Cleaning system restore ...

Deleted : RP #4 [System Checkpoint | 12/15/2014 06:01:54]
Deleted : RP #5 [avast! antivirus system restore point | 12/19/2014 15:35:31]
Deleted : RP #6 [Removed Panda Devices Agent. | 12/20/2014 17:54:07]
Deleted : RP #7 [Removed Panda Devices Agent. | 12/20/2014 17:54:50]
Deleted : RP #8 [Removed Panda Devices Agent. | 12/20/2014 17:56:28]
Deleted : RP #9 [Removed Panda Devices Agent. | 12/20/2014 18:00:30]
Deleted : RP #10 [Removed Panda Devices Agent. | 12/20/2014 18:01:38]
Deleted : RP #11 [Removed Panda Devices Agent. | 12/20/2014 18:02:27]

New restore point created !

~ Resetting system settings ... OK :)

########## - EOF - ##########
 


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#51
godawgs

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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