Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

have tried everything I know of and I am ready to give up [Solved]


  • This topic is locked This topic is locked

#121
nonosma

nonosma

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 120 posts

yes it has. One question though, my wifi is running badly, is it because of all the stuff we have been doing?

Just curious, as we have wireless devices that use the wifi and have not been able to for about a week.


  • 0

Advertisements


#122
BrianDrab

BrianDrab

    Trusted Helper

  • Malware Removal
  • 3,583 posts
yes it has.

 

Great news!!

 

 

One question though, my wifi is running badly, is it because of all the stuff we have been doing?

Just curious, as we have wireless devices that use the wifi and have not been able to for about a week.

 

 

No, it's extremely unlikely it would have anything to do with what we have been working on. My suggestion would be to power off all devices that use wifi. Then unplug the power to your internet equipment/wireless router for 30 seconds and then plug them back in. Then turn on all of your wifi devices. Beyond that, if you still have questions, you can post a topic in our Networking forum as they have much more knowledge in regards to this.

 

 

Since you are malware free, are you satisfied? If so I'll post some information on how to clean up our tools and also information on keeping your programs updated and staying safe.

 

Thanks.


  • 0

#123
nonosma

nonosma

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 120 posts

yes I am very, very, satisfied! Thank you sssoooooooo much!!!!!!!!!!!

Is my windows defender on?

also, my Avast firewall will not turn on.


  • 0

#124
BrianDrab

BrianDrab

    Trusted Helper

  • Malware Removal
  • 3,583 posts

Is my windows defender on?

 

It should not be. Please do the following to ensure it's not.

 

1. Click the Start Orb in the lower left corner of the screen and type defender in the search box.

2. Click on the Windows Defender item that shows up in the results.

StartDefender.JPG

 

3. You should get the following message. Let me know if you do or don't.

DefenderOffMessage.JPG

 

 

my Avast firewall will not turn on.

 

I'll address this after we check Windows Defender.

 


  • 0

#125
nonosma

nonosma

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 120 posts

defender, off


  • 0

#126
BrianDrab

BrianDrab

    Trusted Helper

  • Malware Removal
  • 3,583 posts

Good. Explain to me how you are trying to enable the Avast firewall and let me know the exact error messages that you get if any.

 

Thanks.


  • 0

#127
nonosma

nonosma

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 120 posts

go into avast, tools, firewall, turn on

 

message states unable to start firewall


  • 0

#128
BrianDrab

BrianDrab

    Trusted Helper

  • Malware Removal
  • 3,583 posts

Let's try a repair on Avast.

 

1. Click the Start Orb in the lower left.

2. Click Control Panel

3. Click Uninstall a program.

4. Locate Avast Premier in the list.

5. Click the Change button.

6. When the Avast Installation screen comes up, click the Repair option.

7. Click Continue and let the product repair.

8. Reboot your computer even if not prompted.

 

Let me know if it works after this.

 


  • 0

#129
nonosma

nonosma

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 120 posts

still getting unable to start message


  • 0

#130
BrianDrab

BrianDrab

    Trusted Helper

  • Malware Removal
  • 3,583 posts

Let's verify that the Windows Firewall is in fact disabled.

 

1. Click the Start Orb.

2. Type firewall in the search box.

3. Click on Windows Firewall in the search results.

4. Click on Turn Windows Firewall on or off.

FirewallOnOff.JPG

 

5. When the screen comes up, ensure that all options are set to the red shield which is "Turn off Windows Firewall (not recommended)".

 

Let me know how they were set.


  • 0

Advertisements


#131
nonosma

nonosma

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 120 posts

they were set to on.

tried to turn on Avast, but still getting message.


  • 0

#132
BrianDrab

BrianDrab

    Trusted Helper

  • Malware Removal
  • 3,583 posts

So just to confirm, you did turn off the Windows Firewall correct?


  • 0

#133
nonosma

nonosma

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 120 posts

yes


  • 0

#134
BrianDrab

BrianDrab

    Trusted Helper

  • Malware Removal
  • 3,583 posts

OK, if a repair didn't work then an uninstall and reinstall should. I'm assuming you have the paid product of Avast Premier and you have a license key for it. Are you able to uninstall the program completely? Then reboot and re-install.

 

Let me know if you are able to do this or need assistance.

 

Thanks.


  • 0

#135
nonosma

nonosma

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 120 posts

ok, reinstall solved the problem. We are all good on this end! Too bad you can't see me,

I am doing a major happy dance!!!!! ;)


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP