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PC running extremely slow & no option to create new folder when ri

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    Malware Expert

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Speed wise I do not see any problem.  For the New Folder option problem try the instructions on


If you can't download the folderfix.zip file I have it and can upload it for you.


Let's see if we have any errors that might be slowing us down:


Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.
1. Please download the Event Viewer Tool by Vino Rosso
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:
* System
4. Under 'Select type to list', select:
* Error
* Warning
Then use the 'Number of events' as follows:
1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.
Please post the Output log in your next reply then repeat but select Application.

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I followed the instructions in your link and the folders are showing up! Thank you! Here are those other logs:


VEW System

Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 04/12/2014 9:22:05 PM

Note: All dates below are in the format dd/mm/yyyy

'System' Log - Critical Type
'System' Log - Error Type
'System' Log - Warning Type
Log: 'System' Date/Time: 05/12/2014 2:17:30 AM
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped. 

VEW Application

Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 04/12/2014 9:22:44 PM

Note: All dates below are in the format dd/mm/yyyy

'Application' Log - Critical Type
'Application' Log - Error Type
Log: 'Application' Date/Time: 05/12/2014 2:19:06 AM
Type: Error Category: 0
Event: 10 Source: Microsoft-Windows-WMI
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

'Application' Log - Warning Type
Log: 'Application' Date/Time: 05/12/2014 2:18:46 AM
Type: Warning Category: 6
Event: 3057 Source: Application Virtualization Client
The Application Virtualization Client Core initialized correctly.  Installed Product:  Version: Install Path: C:\Program Files (x86)\Microsoft Application Virtualization Client Global Data Directory: C:\ProgramData\Microsoft\Application Virtualization Client\ Machine Name: OWNER-PC Operating System: Windows 7 64-bit Service Pack 1.0 Build 7601 OSD Command: 

Log: 'Application' Date/Time: 05/12/2014 2:18:38 AM
Type: Warning Category: 3
Event: 3191 Source: Application Virtualization Client
-------------------------------------------------------- Initialized client log (C:\ProgramData\Microsoft\Application Virtualization Client\sftlog.txt)

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    Malware Expert

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Your error logs look OK.  Do you have any problems left?


If not it's time to clean up:


Copy the following:
Right click on OTL and Run As Administrator.   In the Custom Scans/Fixes box at the bottom, paste in the copied text (Ctrl + v) and then hit Run Fix.
That will get the last of the malware off the system.
You can uninstall or delete any tools we had you download and their logs. 
If we ran Combofix:To uninstall combofix, copy the next line:
"%userprofile%\Desktop\combofix.exe" /Uninstall
Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.
OTL has a cleanup tab but DO NOT USE IT!.  There are reports that it leaves the PC unbootable.  Instead just delete  OTL.exe and the folder c:\_OTL.
To hide hidden files again:
Vista or Win7
# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the  checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer. 
Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  
Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions. 
Unless you have the latest version of Avast which has its own update checker:  To help keep your programs up-to-date you should download and run the UpdateChecker: 
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it.  Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.
 Seems to work best if Firefox is the default browser.  Windows always hides its icon so you need to unhide it.  Click on the up arrow to the left of the clock.  Then click on Customize.  Maximize the window so you can see all of the options.  Scroll Down and find the File Hippo UpdateChecker and change its Behaviors to Show Icon and Notifications.  OK.  When you reboot you should see the icon.  It will take it a minute to finish checking then it will put up a bubble if you need to update something. Click on the bubble and it should open in your browser.  (Seems to work best if it uses Firefox.  If you do not use Firefox as your default browser then right click on the icon and click on Settings. Then on Results.  Change the Open Results in Default Browser to Custom Browser and then select the line that has Firefox.exe in it.  While there, also check Hide Beta Versions.  OK. )  You will see a list of programs that have updates with green down arrows next to them.  You do not need to download any Beta Versions.  There is an option Settings to Hide Beta Versions.  I do not advise updating Windows Messenger unless you really use it so I right click on the Icon and Customize Results then find Microsoft Messenger and change Show All Releases to Hide All Releases.  OK. 
You can also try Secunia PSI http://secunia.com/v...l/download_psi/  Same kind of info.  You don't need both.
If you use Chrome/Firefox/IE then get the AdBlock Plus Add-on.  Go to adblockplus.org with each browser and get the add-on.
If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox .  Close Chrome/Firefox. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow.
Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.com before you open them.
Due to a recent rise in the number of Crytolocker infections I am now recommending you install:
The free version does not update on its own so you should check for updated versions once in a while.
If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.
Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.
Make sure Windows Updates is turned and that it works.  Go to Control panel, Windows Updates and see if it works.  
My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's a local environmental organization that I volunteer with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)

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