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extreme slowness


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#16
RKinner

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Looking at your errors:

 

Error: (01/12/2015 05:58:32 PM) (Source: Service Control Manager) (EventID: 7006) (User: )
Description: The ScRegSetValueExW call failed for Type with the following error:
%%5

 

Probably something is looking at one of Avast's registry keys and it won't allow it.  Make sure you have the latest version of Avast.

 

Error: (01/12/2015 05:57:05 PM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Seagate Dashboard Services service to connect.

 

I would uninstall  Seagate Dashboard.  If it's something you need then download a new version and reinstall it.  Oddly your hard drive is reporting that it does not support S.M.A.R.T. which seems unlikely since all new drives are supposed to.  

 

Error: (01/12/2015 05:55:29 PM) (Source: DCOM) (EventID: 10010) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

 

Normally caused by an old ATI driver so check with ASUS to make sure you have the latest video driver for your PC.

 

 
Following usually helps speedup Firefox:
 
Download and run Speedy Fox.
http://www.crystalidea.com/speedyfox .  Close Chrome/Firefox. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow.

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#17
bbj

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i just read your sig, i spent a lot of time on Orcas when i was a kid. what an amazing, beautiful place! i live near Yakima now and the weather is much nicer, but the scenery isn't nearly so epic.

 

here's the aswBoot log.

 

12/18/2014 16:53
Scan of all local drives

File C:\Windows\Installer\6718a.msi|>_D93EE55C56CDF920F273C147F2CF5A58|>_8711264094652BD2542F37548DF40DDA is infected by Win32:Dropper-gen [Drp], Moved to chest
File C:\Users\the Hoff\AppData\LocalLow\Google\GoogleEarth\webdata\f_000003|>doc.kml Error 42125 {ZIP archive is corrupted.}
File C:\Users\the Hoff\AppData\LocalLow\Google\GoogleEarth\webdata\f_000004|>doc.kml Error 42125 {ZIP archive is corrupted.}
File C:\Users\the Hoff\AppData\Roaming\Apple Computer\MobileSync\Backup\3b829d0216e9cb6ccc9cf4e53ce5ad79bc964f94\b0802f5d377738ef3c599b0dcfb32db16ae477ec.mddata|>richtext\movie_38x38.png Error 42125 {ZIP archive is corrupted.}
File C:\Users\the Hoff\Documents\Magic Treehouse\Magic Tree House Books\Mary Pope Osborne - Magic Tree House 26 - Good Morning, Gorillas 2.epub|>OEBPS\fonts\CharisSILI.ttf Error 42125 {ZIP archive is corrupted.}
File C:\Users\the Hoff\Documents\Magic Treehouse\Magic Tree House Books\Mary Pope Osborne - Magic Tree House 26 - Good Morning, Gorillas.epub|>OEBPS\fonts\CharisSILI.ttf Error 42125 {ZIP archive is corrupted.}
Number of searched folders: 43157
Number of tested files: 1292451
Number of infected files: 1

----------------------------------------
01/13/2015 00:39
Scan of all local drives

File C:\Users\the Hoff\AppData\LocalLow\Google\GoogleEarth\webdata\f_000003|>doc.kml Error 42125 {ZIP archive is corrupted.}
File C:\Users\the Hoff\AppData\LocalLow\Google\GoogleEarth\webdata\f_000004|>doc.kml Error 42125 {ZIP archive is corrupted.}
File C:\Users\the Hoff\AppData\Roaming\Apple Computer\MobileSync\Backup\3b829d0216e9cb6ccc9cf4e53ce5ad79bc964f94\b0802f5d377738ef3c599b0dcfb32db16ae477ec.mddata|>richtext\movie_38x38.png Error 42125 {ZIP archive is corrupted.}
File C:\Users\the Hoff\Documents\Magic Treehouse\Magic Tree House Books\Mary Pope Osborne - Magic Tree House 26 - Good Morning, Gorillas 2.epub|>OEBPS\fonts\CharisSILI.ttf Error 42125 {ZIP archive is corrupted.}
File C:\Users\the Hoff\Documents\Magic Treehouse\Magic Tree House Books\Mary Pope Osborne - Magic Tree House 26 - Good Morning, Gorillas.epub|>OEBPS\fonts\CharisSILI.ttf Error 42125 {ZIP archive is corrupted.}
Number of searched folders: 50939
Number of tested files: 1384874
Number of infected files: 0


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#18
bbj

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i uninstalled Mcafee security scan.

i uninstalled Java. if it's needed, i will put it back on.

Avast reports all up to date.

i will ask about Seagate Dashboard, but i think it's being used. this is an office/kids comp/media server all rolled up into one.

currently checking on the video driver.


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#19
RKinner

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I Need to update my signature.  We moved from Orcas in August.  Now living in Melbourne Beach FL.  Really miss Orcas.

 

I usually just delete the corrupt archive files that Avast finds.  We can let FRST do it with the attached Fixlist.  

 

How is it running now?  

 

 


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#20
bbj

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 i updated the video driver, everything seems good.

i have been using Bitdefender free edition on my computer, and thinking about switching this one over as well. what do you think?

 

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 12-01-2015 02
Ran by the Hoff at 2015-01-14 02:02:29 Run:2
Running from C:\Users\the Hoff\Desktop
Loaded Profile: the Hoff (Available profiles: the Hoff)
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
C:\Users\the Hoff\AppData\LocalLow\Google\GoogleEarth\webdata\f_000003
C:\Users\the Hoff\AppData\LocalLow\Google\GoogleEarth\webdata\f_000004
C:\Users\the Hoff\AppData\Roaming\Apple Computer\MobileSync\Backup\3b829d0216e9cb6ccc9cf4e53ce5ad79bc964f94\b0802f5d377738ef3c599b0dcfb32db16ae477ec.mddata
C:\Users\the Hoff\Documents\Magic Treehouse\Magic Tree House Books\Mary Pope Osborne - Magic Tree House 26 - Good Morning, Gorillas 2.epub
C:\Users\the Hoff\Documents\Magic Treehouse\Magic Tree House Books\Mary Pope Osborne - Magic Tree House 26 - Good Morning, Gorillas.epub

*****************

C:\Users\the Hoff\AppData\LocalLow\Google\GoogleEarth\webdata\f_000003 => Moved successfully.
C:\Users\the Hoff\AppData\LocalLow\Google\GoogleEarth\webdata\f_000004 => Moved successfully.
C:\Users\the Hoff\AppData\Roaming\Apple Computer\MobileSync\Backup\3b829d0216e9cb6ccc9cf4e53ce5ad79bc964f94\b0802f5d377738ef3c599b0dcfb32db16ae477ec.mddata => Moved successfully.
C:\Users\the Hoff\Documents\Magic Treehouse\Magic Tree House Books\Mary Pope Osborne - Magic Tree House 26 - Good Morning, Gorillas 2.epub => Moved successfully.
C:\Users\the Hoff\Documents\Magic Treehouse\Magic Tree House Books\Mary Pope Osborne - Magic Tree House 26 - Good Morning, Gorillas.epub => Moved successfully.

==== End of Fixlog 02:02:30 ====


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#21
RKinner

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Don't know much about free Bitdefender.  Their paid program is usually fairly highly rated tho so probably not a bad choice.  I use Avast on all of my PCs.  Really like the boot-time scan feature.

 

Unless you see other problems I think we are done and can clean up
 
Copy the following:
 
 
:Commands
[CLEARALLRESTOREPOINTS]
[Reboot]
 
Right click on OTL and Run As Administrator.   In the Custom Scans/Fixes box at the bottom, paste in the copied text (Ctrl + v) and then hit Run Fix.
 
That will get the last of the malware off the system by removing all but the latest restore point.
 
 
 
You can uninstall or delete any tools we had you download and their logs. 
 
If we ran Combofix:To uninstall combofix, copy the next line:
 
"%userprofile%\Desktop\combofix.exe" /Uninstall
 
Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.
 
 
 
OTL has a cleanup tab but DO NOT USE IT!.  There are reports that it leaves the PC unbootable.  Instead just delete  OTL.exe and the folder c:\_OTL.
 
To hide hidden files again:
 
Vista or Win7
 
# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the  checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer. 
 
Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  
 
Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions. 
 
Unless you have the latest version of Avast which has its own update checker:  To help keep your programs up-to-date you should download and run the UpdateChecker: 
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it.  Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.
 Seems to work best if Firefox is the default browser.  Windows always hides its icon so you need to unhide it.  Click on the up arrow to the left of the clock.  Then click on Customize.  Maximize the window so you can see all of the options.  Scroll Down and find the File Hippo UpdateChecker and change its Behaviors to Show Icon and Notifications.  OK.  When you reboot you should see the icon.  It will take it a minute to finish checking then it will put up a bubble if you need to update something. Click on the bubble and it should open in your browser.  (Seems to work best if it uses Firefox.  If you do not use Firefox as your default browser then right click on the icon and click on Settings. Then on Results.  Change the Open Results in Default Browser to Custom Browser and then select the line that has Firefox.exe in it.  While there, also check Hide Beta Versions.  OK. )  You will see a list of programs that have updates with green down arrows next to them.  You do not need to download any Beta Versions.  There is an option Settings to Hide Beta Versions.  I do not advise updating Windows Messenger unless you really use it so I right click on the Icon and Customize Results then find Microsoft Messenger and change Show All Releases to Hide All Releases.  OK. 
 
You can also try Secunia PSI http://secunia.com/v...l/download_psi/  Same kind of info.  You don't need both.
If you use Chrome/Firefox/IE then get the AdBlock Plus Add-on.  Go to adblockplus.org with each browser and get the add-on.
 
If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox .  Close Chrome/Firefox. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow.
 
Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.com before you open them.

Due to a recent rise in the number of Crytolocker infections I am now recommending you install:
 
CryptoPrevent
 
 
The free version does not update on its own so you should check for updated versions once in a while.

 

 

 
 
 
If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.
 
Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.
 
Make sure Windows Updates is turned and that it works.  Go to Control panel, Windows Updates and see if it works.  
 
 
My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's a local environmental organization that I volunteer with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)
 
Ron

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#22
bbj

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i think everything is cleaned up.

i put PDF-XChange viewer on PC's that i sometimes cleanup. turning off javascript is the same process.

i always use (and recommend to people) FF with AdBlock Plus.

my home network is secure. wireless is encrypted using WPA.

no Java left on this comp. if i get a call from my sister that her favorite program no longer works then it might have to come back.

 

thanks a lot for the help. i really appreciate it and i will tell my sister that a former resident of Orcas helped her computer. she will get a kick out of that, brings back lots of good memories! :D


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