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Computer slow and rebooted itself a couple times?


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#31
Faithsa

Faithsa

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Avast had been disabled so I could run the ESET scan.  But I enabled it afterward.  I also had the pc shut itself down while explorer was open (not chrome this time).


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#32
zep516

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Hello Fathsa,

I'm confident your Malware free now.

I cannot address the shut down issues as we saw here.

On Mon 1/12/2015 8:11:22 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\011215-18109-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x78A8A)
Bugcheck code: 0x1000009F (0x4, 0x258, 0xFFFFFA8001BA6040, 0xFFFFF80000B9C510)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Mon 1/12/2015 8:11:22 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x4, 0x258, 0xFFFFFA8001BA6040, 0xFFFFF80000B9C510)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Conclusion
2 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.


What I would do now is post in the windows 7 forums Here, start a new topic and explain the issue "Computer keeps shutting down" Please provide a link to this thread and a technician should help you.

Thanks
Joe :)
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