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computer freezes, and then restarts for no apparent reason


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#1
Ricky_22

Ricky_22

    Member

  • Member
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  • 344 posts

Hi guys, I wonder if you can kindly help me out with this problem ....

 

I'll be using my PC normally, browsing or e-mailing when suddenly the comp just freezes, blacks out and then restarts ... got me quite baffled

 

This happens maybe twice or thrice a day, and sometimes at the most inappropriate times, like halfway through writing an e-mail or replying to a forum post - even when I'm just reading or checking something .............

 

Thanks guys

 

 

Ricky


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#2
Aura

Aura

    Special Ops

  • Malware Removal
  • 2,563 posts
Hi Ricky_22 :)

It would be nice if we could get more information on your current system setup, so the helpers here have more intel to work with. Can you follow the instructions below?
  • Download MiniToolBox from BleepingComputer.com (linking the website as it have a lot of useful tutorials, programs, etc. to see);
  • Execute it by double-clicking on it;
  • Check the "List Installed Programs" checkbox;
  • Check the "List Last 10 Event Viewer Errors" checkbox;
    dE2KOUZ.png
  • Click on the "Go" button;
  • Once the scan is complete, a log will open.
    wRKHMXW.png
  • Copy/paste (select the Notepad, press Ctrl + A then Ctrl + C to copy, and Ctrl + V to paste) the content of the output log in your next reply;

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#3
Ricky_22

Ricky_22

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  • 344 posts

Thank you, here's the log:

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Owner (administrator) on 14-01-2015 at 01:54:57
Running from "C:\Users\Owner\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/13/2015 11:54:24 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

Error: (01/13/2015 11:54:24 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

Error: (01/13/2015 11:54:24 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

Error: (01/13/2015 11:54:24 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

Error: (01/13/2015 03:58:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/13/2015 03:14:09 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

Error: (01/13/2015 03:14:09 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

Error: (01/13/2015 03:14:09 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

Error: (01/13/2015 03:14:09 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

Error: (01/13/2015 02:49:01 AM) (Source: ESENT) (User: )
Description: taskhost (2912) WebCacheLocal: Error -1811 occurred while opening logfile C:\Users\Owner\AppData\Local\Microsoft\Windows\WebCache\V0101D91.log.

System errors:
=============
Error: (01/13/2015 03:57:53 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
sptd

Error: (01/13/2015 03:57:19 PM) (Source: Service Control Manager) (User: )
Description: The Ashampoo Uninstaller 5 FileSystemChanges Driver service failed to start due to the following error:
%%3

Error: (01/13/2015 03:57:14 PM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!

Error: (01/13/2015 03:57:25 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:55:30 PM on ‎1/‎13/‎2015 was unexpected.

Error: (01/13/2015 03:57:09 PM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!

Error: (01/13/2015 03:57:09 PM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!

Error: (01/13/2015 03:57:00 PM) (Source: sptd) (User: )
Description: Driver detected an internal error in its data structures for .

Error: (01/13/2015 10:37:29 AM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.

Error: (01/13/2015 02:47:15 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
sptd

Error: (01/13/2015 02:46:42 AM) (Source: Service Control Manager) (User: )
Description: The Ashampoo Uninstaller 5 FileSystemChanges Driver service failed to start due to the following error:
%%3

Microsoft Office Sessions:
=========================
Error: (01/13/2015 11:54:24 PM) (Source: SideBySide)(User: )
Description: C:\Program Files\Nero\Nero 7\InCD\NBHStr.dllC:\Program Files\Nero\Nero 7\InCD\NBHStr.dll2

Error: (01/13/2015 11:54:24 PM) (Source: SideBySide)(User: )
Description: C:\Program Files\Nero\Nero 7\InCD\InCDshx.dllC:\Program Files\Nero\Nero 7\InCD\InCDshx.dll2

Error: (01/13/2015 11:54:24 PM) (Source: SideBySide)(User: )
Description: C:\Program Files\Nero\Nero 7\InCD\InCDUP.dllC:\Program Files\Nero\Nero 7\InCD\InCDUP.dll2

Error: (01/13/2015 11:54:24 PM) (Source: SideBySide)(User: )
Description: C:\Program Files\Nero\Nero 7\InCD\InCDgui.dllC:\Program Files\Nero\Nero 7\InCD\InCDgui.dll2

Error: (01/13/2015 03:58:56 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/13/2015 03:14:09 AM) (Source: SideBySide)(User: )
Description: C:\Program Files\Nero\Nero 7\InCD\NBHStr.dllC:\Program Files\Nero\Nero 7\InCD\NBHStr.dll2

Error: (01/13/2015 03:14:09 AM) (Source: SideBySide)(User: )
Description: C:\Program Files\Nero\Nero 7\InCD\InCDshx.dllC:\Program Files\Nero\Nero 7\InCD\InCDshx.dll2

Error: (01/13/2015 03:14:09 AM) (Source: SideBySide)(User: )
Description: C:\Program Files\Nero\Nero 7\InCD\InCDUP.dllC:\Program Files\Nero\Nero 7\InCD\InCDUP.dll2

Error: (01/13/2015 03:14:09 AM) (Source: SideBySide)(User: )
Description: C:\Program Files\Nero\Nero 7\InCD\InCDgui.dllC:\Program Files\Nero\Nero 7\InCD\InCDgui.dll2

Error: (01/13/2015 02:49:01 AM) (Source: ESENT)(User: )
Description: taskhost2912WebCacheLocal: C:\Users\Owner\AppData\Local\Microsoft\Windows\WebCache\V0101D91.log-1811

 

=========================== Installed Programs ============================
32 Bit HP CIO Components Installer (Version: 6.1.1 - Hewlett-Packard) Hidden
Acrobat.com (HKLM\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 2.0.0.0 - Adobe Systems Incorporated)
Acrobat.com (Version: 2.0.0 - Adobe Systems Incorporated) Hidden
Adobe Acrobat 4.0 (HKLM\...\Adobe Acrobat 4.0) (Version: 4.0 - Adobe Systems, Inc.)
Adobe AIR (HKLM\...\Adobe AIR) (Version: 3.3.0.3650 - Adobe Systems Incorporated)
Adobe AIR (Version: 3.3.0.3650 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 15 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 15.0.0.246 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM\...\Adobe Shockwave Player) (Version: 11.5.7.609 - Adobe Systems, Inc.)
AIO_Scan (Version: 130.0.365.000 - Hewlett-Packard) Hidden
Any Video Converter 5.7.3 (HKLM\...\Any Video Converter_is1) (Version:  - Any-Video-Converter.com)
Any Video Converter Ultimate 4.6.0 (HKLM\...\Any Video Converter Ultimate_is1) (Version:  - Any-Video-Converter.com)
Ashampoo Burning Studio 14 (HKLM\...\{91B33C97-7BCF-CDFE-4321-58EBF3E8641C}_is1) (Version: 14.0.9 - Ashampoo GmbH & Co. KG)
Ashampoo Burning Studio 15 v.15.0.2 (HKLM\...\{91B33C97-5B38-0A92-D04A-A0F26F3F87D4}_is1) (Version: 15.0.2 - Ashampoo GmbH & Co. KG)
Ashampoo Burning Studio 8.09 (HKLM\...\Ashampoo Burning Studio 8_is1) (Version: 8.0.9 - ashampoo GmbH & Co. KG)
Ashampoo WinOptimizer 10 v.10.1.0 (HKLM\...\{4209F371-88D4-AB00-ED2B-D6520C84D9D5}_is1) (Version: 10.01.00 - Ashampoo GmbH & Co. KG)
Ashampoo WinOptimizer 11 (HKLM\...\{4209F371-8D72-8119-66FA-897D2D41E27F}_is1) (Version: 11.00.50 - Ashampoo GmbH & Co. KG)
BitComet 1.35 (HKLM\...\BitComet) (Version: 1.35 - CometNetwork)
BufferChm (Version: 130.0.331.000 - Hewlett-Packard) Hidden
C4200 (Version: 130.0.365.000 - Hewlett-Packard) Hidden
c4200_Help (Version: 82.0.210.000 - Hewlett-Packard) Hidden
Canon Easy-WebPrint EX (HKLM\...\Easy-WebPrint EX) (Version: 1.4.0.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM\...\Canon_IJ_Scan_Utility) (Version:  - Canon Inc.)
Canon MG2500 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG2500_series) (Version: 1.00 - Canon Inc.)
Canon MG2500 series On-screen Manual (HKLM\...\Canon MG2500 series On-screen Manual) (Version: 7.6.1 - Canon Inc.)
Canon My Image Garden (HKLM\...\Canon My Image Garden) (Version: 2.0.1 - Canon Inc.)
Canon My Image Garden Design Files (HKLM\...\Canon My Image Garden Design Files) (Version: 2.0.0 - Canon Inc.)
Canon My Printer (HKLM\...\CanonMyPrinter) (Version: 3.1.0 - Canon Inc.)
Canon Quick Menu (HKLM\...\CanonQuickMenu) (Version: 2.2.1 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.01 - Piriform)
CD-LabelPrint (HKLM\...\MediaNavigation.CDLabelPrint) (Version:  - )
Copy (Version: 130.0.428.000 - Hewlett-Packard) Hidden
CustomerResearchQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
D3DX10 (Version: 15.4.2368.0902 - Microsoft) Hidden
Data Lifeguard Diagnostic for Windows (HKLM\...\{75B61CF0-B8A8-46E2-8709-C4A79898AC1D}) (Version: 1.17 - Western Digital Corporation)
Defraggler (HKLM\...\Defraggler) (Version: 2.18 - Piriform)
Destinations (Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (Version: 130.0.465.000 - Hewlett-Packard) Hidden
DeviceManagementQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
DocProc (Version: 13.0.0.0 - Hewlett-Packard) Hidden
DocProcQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
DVD Suite (HKLM\...\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 5.0.1319 - CyberLink Corporation)
Easy Thumbnails (Remove only) (HKLM\...\Easy Thumbnails_is1) (Version: 3.0 - Fookes Software)
eSupportQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
FLV Player 2.0 (build 25) (HKLM\...\FLV Player) (Version: 2.0 (build 25) - Martijn de Visser)
Go PDF Reader (HKLM\...\GoPDFReader) (Version:  - )
Google Chrome (HKLM\...\Google Chrome) (Version: 38.0.2125.111 - Google Inc.)
GPBaseService2 (Version: 130.0.371.000 - Hewlett-Packard) Hidden
HP Customer Participation Program 13.0 (HKLM\...\HPExtendedCapabilities) (Version: 13.0 - HP)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Photosmart C4200 All-In-One Driver Software 13.0 Rel. 1 (HKLM\...\{14BC5667-22B0-4DC4-8205-597053BBDDC9}) (Version: 13.0 - HP)
HP Photosmart Essential 3.5 (HKLM\...\HP Photosmart Essential) (Version: 3.5 - HP)
HP Smart Web Printing 4.51 (HKLM\...\HP Smart Web Printing) (Version: 4.51 - HP)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HPPhotoGadget (Version: 130.0.282.000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000 - Hewlett-Packard) Hidden
HPPhotosmartEssential (Version: 2.04.0000 - Hewlett-Packard) Hidden
HPProductAssistant (Version: 130.0.371.000 - Hewlett-Packard) Hidden
ImgBurn (HKLM\...\ImgBurn) (Version: 2.5.7.0 - LIGHTNING UK!)
IncrediMail (Version: 6.3.9.5274 - IncrediMail) Hidden
IncrediMail 2.0 (HKLM\...\IncrediMail) (Version: 6.3.9.5274 - IncrediMail Ltd.)
Java Auto Updater (Version: 2.0.5.1 - Sun Microsystems, Inc.) Hidden
Junk Mail filter update (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
MarketResearch (Version: 130.0.374.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Calculator Plus (HKLM\...\{83073C45-3003-4671-9A86-243AAADD915A}) (Version: 1.0.0 - Microsoft)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.0.4035.0328 - Microsoft Corporation)
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Movie Maker (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
MpcStar 5.3 (HKLM\...\MpcStar) (Version: 5.3 - www.mpcstar.com)
MSVCRT (Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (Version: 16.4.1108.0727 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
My Online Toolkit (HKLM\...\telstra) (Version: Toolkitsetup_P11_R04 - Telstra Corporation Ltd.)
Nero 7 Essentials (HKLM\...\{27C0CED3-E9FA-4EA0-96AA-FAECE5F81033}) (Version: 7.03.0824 - Nero AG)
neroxml (Version: 1.0.0 - Nero AG) Hidden
OCR Software by I.R.I.S. 13.0 (HKLM\...\HPOCR) (Version: 13.0 - HP)
PC DVR-4-Net (HKLM\...\{DA427272-904E-4EC2-BCC8-07B39B8EFA78}) (Version:  - )
Photo Gallery (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Photo Notifier and Animation Creator (Version: 1.0.0.1009 - IncrediMail) Hidden
PhotoMail Maker (Version: 6.0.0.1007 - IncrediMail) Hidden
PowerDVD (HKLM\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 7.0.3409.a - CyberLink Corporation)
PowerProducer (HKLM\...\{B7A0CE06-068E-11D6-97FD-0050BACBF861}) (Version:  - )
PS_AIO_Software_min (Version: 130.0.365.000 - Hewlett-Packard) Hidden
PSSWCORE (Version: 2.01.0000 - Hewlett-Packard) Hidden
Realtek 8169, 8168, 8101E and 8102E Ethernet Network Card Driver for Windows Vista (HKLM\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 1.00.0000 - Realtek)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version:  - )
RoboForm 7-9-11-5 (All Users) (HKLM\...\AI RoboForm) (Version: 7-9-11-5 - Siber Systems)
Scan (Version: 13.0.0.0 - Hewlett-Packard) Hidden
SmartWebPrinting (Version: 130.0.457.000 - Hewlett-Packard) Hidden
SolutionCenter (Version: 130.0.373.000 - Hewlett-Packard) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.25 - Piriform)
Status (Version: 130.0.469.000 - Hewlett-Packard) Hidden
SumatraPDF (HKLM\...\SumatraPDF) (Version: 2.4 - Krzysztof Kowalczyk)
Toolbox (Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (Version: 130.0.422.000 - Hewlett-Packard) Hidden
UnloadSupport (Version: 11.0.0 - Hewlett-Packard) Hidden
VideoToolkit01 (Version: 90.0.146.000 - Hewlett-Packard) Hidden
VLC media player (HKLM\...\VLC media player) (Version: 2.1.5 - VideoLAN)
WebReg (Version: 130.0.132.017 - Hewlett-Packard) Hidden
Windows 7 Upgrade Advisor (HKLM\...\{AB05F2C8-F608-403b-95E1-FD8ADFACD31E}) (Version: 2.0.5000.0 - Microsoft Corporation)
Windows Driver Package - 2Wire (2WIREPCP) Net  (03/22/2007 2.0) (HKLM\...\E2D312050E630E0CB2650D738A53820EE8BB1A95) (Version: 03/22/2007 2.0 - 2Wire)
Windows Live Communications Platform (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Live Essentials (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Mail (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Messenger (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Photo Common (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Writer (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Writer Resources (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
WinRAR 4.20 (32-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
YouTube Downloader Toolbar v4.6 (HKLM\...\{72A7495B-18CD-4751-AC38-5DBED9C6B1E7}) (Version: 4.6 - Spigot, Inc.)
YTD Video Downloader 3.9.6 (HKLM\...\{1a413f37-ed88-4fec-9666-5c48dc4b7bb7}) (Version: 3.9.6 - GreenTree Applications SRL)

**** End of log ****


  • 0

#4
Aura

Aura

    Special Ops

  • Malware Removal
  • 2,563 posts
You have a lot of "dangerous" software installed. I refer to dangerous software that can harm your system due to the way they work or how to affect/modify it. Plus, I see that they are throwing a lot of errors in your Event Viewer. Therefore, I will ask you to uninstall the following software:
  • Uninstall Acrobat.com - Useless;
  • Uninstall Adobe AIR - Outdated. Security risk;
  • Uninstall Adobe Flash Player 15 ActiveX - Outdated. Security risk;
  • Uninstall Adobe Shockwave Player 11.5 - Outdated. Security risk;
  • Uninstall Ashampoo WinOptimizer 10 v.10.10 - Dangerous software, useless and not needed;
  • Uninstall Ashampoo WinOptimizer 11 - Dangerous software, useless and not needed;
  • Uninstall FLV Player 2.0 (build 25) - You have VLC media player, I don't know why FLV Player 2.0 would be needed;
  • Uninstall WinRAR 4.20 (32-bits) - Outdated.
  • Uninstall YouTube Downloader Toolbar v4.6 - Adware;
Disregard the instructions above, I'm leaving them here for a later purpose.

I see that you have a malicious program installed on your system, YouTube Download Toolbar v4.6, by Spigot. Seeing the programs you currently have installed, I wouldn't be surprised if you have more infection hidden on your system. Therefore, before assisting you with your issue, I'll ask you to get checked up by one of our Malware Removal Helper in the Virus, Spyware, Malware Removal section. All you have to do is to follow the instructions listed in this thread in order to start the assistance procedure. Once the helper have declared you clean, if the issues are still present, you are free to comeback here so I may assist you :)
  • 0

#5
godawgs

godawgs

    Teacher

  • Retired Staff
  • 8,228 posts

As you are being helped in another topic for the same issue here this topic will be closed.


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