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#1
ginnyjoe

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My cousin brought me her son's laptop. It is an Asus Altek Winows 8. How do I find the factory restore. I can't seem to get it and they don't have a disk nor did they create one. It is very difficult to even work with it as it takes forever to load. I would appreciate any help. Thank you

 

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#2
Aura

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Hi ginny :)

Most recent laptops and computers now have an in-built "Recovery" partition on their drive that allows you to do a Factory Reset on a system, using the manufacturer image present on that partition. For ASUS laptops, under Windows 8, simply follow the instructions listed on their website here (they are clear, simple and straight):

http://www.asus.com/...rt/FAQ/1006133/

If you have any problem with the process, let me know and I'll assist you further.
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#3
Aura

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Hi, You could find a button as a factory restore in sony laptop but in your laptop we can't make so best visit a service center...


It's too soon to speculate that there's no in-built Factory Restore option in that laptop. Also, the point of asking for assistance online is to avoid going to a service center and paying a ridiculous amount of money for something you can do yourself ;)
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#4
ginnyjoe

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I finally got into the system. When I go on the charm and change pc settings there is no general tab on this computer. What I have is update and recovery. That brought me to remove everything and reinstall Windows. I click get started but nothing happens. I will keep trying, this is such a good instruction if i could get the the computer to cooperate.


Edited by ginnyjoe, 23 January 2015 - 10:23 AM.

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#5
Aura

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Considering the slowness on the computer, maybe the instruction was sent, but not processed yet. Do it once more, and give it time, see if it starts the process.
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#6
ginnyjoe

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I finally was able to get it going. Then it comes back and says "there was a problem resetting your PC. No changes were made. So then I tried again and again got the same message.


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#7
Aura

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Can you try the "Refresh" option instead (just above the one you tried to use) and see if it succeed?
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#8
ginnyjoe

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Ok tried that also and got basically the same message. I then did check for solutions to this problem and nothing comes up.


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#9
Aura

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Disk Management Utility
Follow the instructions below to open the Disk Management Utility:
  • For Windows 8, bring the cursor in the bottom left-corner of the screen and wait for the metro preview to op;
  • Right-click on it, and select Disk Management
  • Open the window to its full size, then take a screenshot of it and attach it to your next reply;
How to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:
  • Press on the Win Key + R to open the Run box;
  • Enter SnippingTool and press on Enter;
  • The Snipping Tool will open, asking you to choose the area to take in the screenshot;
  • Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
  • Once done, release the left button to take the screenshot;
  • In the editing window, click on the File menu then Save As;
  • Save the screenshot in a folder that you can access easily;
  • Once done, attach that screenshot to your next reply;

Edited by Aura, 23 January 2015 - 12:50 PM.

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#10
ginnyjoe

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I had to restart the computer and have not been able to get back in the system since. I am still trying. I also sent an email to ASUS hoping they can tell me where to buy a recovery disc. I don't hold out much hope for that but if you don't try then it is impossible. I got into the Disk management utility once and it said everything was healthy. When I tried to do the snipping tool is when I had to restart.If I get back in I will take a picture and attach it from my computer and send it that way. Hope that it will work. Thanks again for the help.


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#11
Aura

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No problem ginny. And I think you have to buy a Recovery DVD online, from their website. Usually, you go on your computer/laptop page on the manufacturer website, and the option to get a Recovery DVD should be there.
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#12
Aura

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johnnie I don't understand what you're trying to tell me here, can you rephrase that please?
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#13
ginnyjoe

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I got a hold of asus and was told there is no recovery disk for a restore. I told my cousin she will have to bring it in. Thanks for all your help.

 

 

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#14
Aura

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No problem ginny, glad that your were able to solve your issue :)
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#15
Simpalm

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Latest laptops and PCs now have an in-constructed "Recuperation" segment on their drive that permits you to do a Factory Reset on a framework, utilizing the producer picture introduce on that parcel. For ASUS laptops, under Windows 8, basically take after the directions recorded on their site here. SIMpalm.com 


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