Should have been a log created. Did it act like it was trying to save the log when you told it to?
Laptop Full of infections- ReInstalled Win7 but still slow
#16
Posted 24 January 2015 - 03:49 PM
#17
Posted 24 January 2015 - 04:15 PM
#18
Posted 24 January 2015 - 04:45 PM
#19
Posted 24 January 2015 - 05:05 PM
Process CPU Private Bytes Working Set PID Verified Signer
System Idle Process 38.22 0 K 24 K 0
procexp64.exe 42.08 17,204 K 33,548 K 1816 (Verified) Sysinternals
Interrupts 7.03 0 K 0 K n/a
explorer.exe 1.21 16,096 K 35,748 K 976 (Verified) Microsoft Windows
csrss.exe 4.40 12,044 K 8,660 K 480 (Verified) Microsoft Windows
System 1.67 164 K 1,016 K 4
avastui.exe 3.84 14,008 K 15,668 K 1096 (Verified) AVAST Software a.s.
AvastSvc.exe 0.76 37,180 K 39,176 K 956 (Verified) AVAST Software a.s.
services.exe 0.65 2,696 K 6,272 K 576 (Verified) Microsoft Windows
lsass.exe 2,572 K 8,596 K 584 (Verified) Microsoft Windows
svchost.exe 0.13 6,696 K 7,636 K 588 (Verified) Microsoft Windows
winlogon.exe 1,400 K 4,948 K 528 (Verified) Microsoft Windows
wininit.exe 1,396 K 4,256 K 472 (Verified) Microsoft Windows
svchost.exe 2,228 K 5,904 K 744 (Verified) Microsoft Windows
svchost.exe 1,928 K 5,420 K 680 (Verified) Microsoft Windows
svchost.exe 1,904 K 5,368 K 100 (Verified) Microsoft Windows
svchost.exe 1,524 K 4,660 K 792 (Verified) Microsoft Windows
svchost.exe 1,636 K 5,500 K 860 (Verified) Microsoft Windows
sppsvc.exe 2,600 K 8,692 K 984 (Verified) Microsoft Windows
smss.exe 388 K 1,032 K 336 (Verified) Microsoft Windows
procexp.exe 2,184 K 6,924 K 1804 (Verified) Microsoft Corporation
lsm.exe 2,016 K 3,696 K 592 (Verified) Microsoft Windows
csrss.exe 1,784 K 4,044 K 420 (Verified) Microsoft Windows
Here are the VEW logs:
Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 24/01/2015 23:01:03
Note: All dates below are in the format dd/mm/yyyy
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 24/01/2015 22:59:25
Type: Error Category: 2
Event: 35 Source: Microsoft-Windows-Kernel-Processor-Power
Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 24/01/2015 22:59:52
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_MULTI-CARD&REV_1.00#20071114173400000&0#.
Log: 'System' Date/Time: 24/01/2015 22:58:58
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.
Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 24/01/2015 23:02:07
Note: All dates below are in the format dd/mm/yyyy
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 24/01/2015 23:00:44
Type: Error Category: 0
Event: 10 Source: Microsoft-Windows-WMI
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
#20
Posted 24 January 2015 - 05:18 PM
It got worse instead of better so it's probably not a program.
We are still getting this:
Event: 35 Source: Microsoft-Windows-Kernel-Processor-Power
Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
Try
Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.
Then set the BIOS to default by following: http://www.dell.com/...19/SLN245206/EN
When it boots back up:
#21
Posted 24 January 2015 - 05:25 PM
Hi when I follow the link it takes me to a standard keyboard, but this is a laptop and doesn't seem to have the keys that it wants me to press
#22
Posted 24 January 2015 - 05:40 PM
- Restart the system. Click on "Start," "Turn off Computer" and "Restart."
- At the Dell loading screen Tap "F2" to enter the BIOS. "Entering Setup" will appear. Certain models may use a different key. The key will be displayed during the boot process. For most Dell models, the key is "F2."
- Once loaded, depending on BIOS version and type, you can reset the defaults by using "F9" key to Load Defaults, the "Load defaults" button on screen, or the "Alt" + "F" key combination to load factory defaults.
- Press "Esc" on your keyboard and select save and exit.
- Choose the "Enter" key to save all changes and exit the BIOS screen. Allow your system to restart for the BIOS settings to reset.
#23
Posted 24 January 2015 - 05:46 PM
Report run at 24/01/2015 23:44:55
Note: All dates below are in the format dd/mm/yyyy
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 24/01/2015 23:44:03
Type: Error Category: 0
Event: 14332 Source: Microsoft-Windows-WMPNSS-Service
Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
Log: 'System' Date/Time: 24/01/2015 23:42:59
Type: Error Category: 2
Event: 35 Source: Microsoft-Windows-Kernel-Processor-Power
Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
Log: 'System' Date/Time: 24/01/2015 23:25:36
Type: Error Category: 2
Event: 35 Source: Microsoft-Windows-Kernel-Processor-Power
Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
Log: 'System' Date/Time: 24/01/2015 22:59:25
Type: Error Category: 2
Event: 35 Source: Microsoft-Windows-Kernel-Processor-Power
Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 24/01/2015 23:43:41
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_MULTI-CARD&REV_1.00#20071114173400000&0#.
Log: 'System' Date/Time: 24/01/2015 23:40:26
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.
Log: 'System' Date/Time: 24/01/2015 23:25:59
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_MULTI-CARD&REV_1.00#20071114173400000&0#.
Log: 'System' Date/Time: 24/01/2015 23:22:09
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.
Log: 'System' Date/Time: 24/01/2015 22:59:52
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_MULTI-CARD&REV_1.00#20071114173400000&0#.
Log: 'System' Date/Time: 24/01/2015 22:58:58
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.
just running the process Explorer
#24
Posted 24 January 2015 - 05:49 PM
System Idle Process 87.49 0 K 24 K 0
procexp64.exe 6.28 19,668 K 37,644 K 2036 (Verified) Sysinternals
Interrupts 1.25 0 K 0 K n/a
dwm.exe 1.16 41,244 K 21,392 K 2160 (Verified) Microsoft Windows
System 1.03 160 K 988 K 4
ApntEx.exe 0.81 1,568 K 4,180 K 2272 (Verified) Microsoft Windows Hardware Compatibility Publisher
csrss.exe 0.75 1,960 K 4,592 K 472
AvastSvc.exe 0.40 48,160 K 41,256 K 1216 (Verified) AVAST Software a.s.
Apoint.exe 0.18 2,272 K 7,920 K 2360 (Verified) Microsoft Windows Hardware Compatibility Publisher
explorer.exe 0.16 20,424 K 31,388 K 2176 (Verified) Microsoft Windows
ApMsgFwd.exe 0.14 1,272 K 3,780 K 3020
wisptis.exe 0.12 2,436 K 7,072 K 1912
DellSystemDetect.exe 0.04 35,980 K 31,204 K 2368 (Verified) Dell Inc.
svchost.exe 0.04 12,668 K 12,848 K 1148 (Verified) Microsoft Windows
lsass.exe 0.04 3,864 K 8,928 K 588 (Verified) Microsoft Windows
avastui.exe 0.03 14,872 K 16,300 K 2468 (Verified) AVAST Software a.s.
iPodService.exe 0.02 2,176 K 5,736 K 2928 (Verified) Apple Inc.
lsm.exe 0.02 2,284 K 3,424 K 596
AppleMobileDeviceService.exe 0.01 2,884 K 6,992 K 1572 (Verified) Apple Inc.
svchost.exe 0.01 8,208 K 14,212 K 1000 (Verified) Microsoft Windows
iexplore.exe 0.01 9,912 K 27,584 K 1392 (Verified) Microsoft Windows
taskhost.exe 0.01 9,488 K 11,968 K 2072 (Verified) Microsoft Windows
svchost.exe < 0.01 17,776 K 28,428 K 352 (Verified) Microsoft Windows
DellUpService.exe < 0.01 20,536 K 35,224 K 2552 (Verified) Dell Inc.
SearchIndexer.exe < 0.01 18,712 K 17,056 K 3068 (Verified) Microsoft Windows
iexplore.exe < 0.01 71,708 K 93,940 K 1768 (Verified) Microsoft Windows
svchost.exe < 0.01 84,704 K 87,560 K 948 (Verified) Microsoft Windows
iTunesHelper.exe < 0.01 3,472 K 9,332 K 2500 (Verified) Apple Inc.
svchost.exe < 0.01 41,368 K 22,852 K 1864 (Verified) Microsoft Windows
csrss.exe < 0.01 1,828 K 3,636 K 420
WUDFHost.exe 1,732 K 4,304 K 736
wmpnetwk.exe 5,896 K 2,200 K 3576 (Verified) Microsoft Windows
WmiPrvSE.exe 5,796 K 11,048 K 3196
WmiPrvSE.exe 2,376 K 6,032 K 2700
winlogon.exe 2,428 K 5,188 K 520
wininit.exe 1,324 K 3,700 K 488
unsecapp.exe 1,460 K 4,864 K 3136 (Verified) Microsoft Windows
svchost.exe 11,368 K 11,252 K 1376 (Verified) Microsoft Windows
svchost.exe 4,660 K 8,444 K 2640 (Verified) Microsoft Windows
svchost.exe 3,944 K 6,800 K 796 (Verified) Microsoft Windows
svchost.exe 3,416 K 7,356 K 704 (Verified) Microsoft Windows
svchost.exe 17,644 K 16,756 K 844 (Verified) Microsoft Windows
svchost.exe 2,028 K 4,416 K 384 (Verified) Microsoft Windows
sppsvc.exe 2,280 K 4,804 K 3740 (Verified) Microsoft Windows
spoolsv.exe 5,840 K 8,996 K 1320 (Verified) Microsoft Windows
smss.exe 388 K 820 K 336
services.exe 4,432 K 6,660 K 580
procexp.exe 2,148 K 7,056 K 792 (Verified) Microsoft Corporation
mDNSResponder.exe 1,748 K 4,496 K 1592 (Verified) Apple Inc.
igfxtray.exe 1,796 K 4,896 K 2332 (Verified) Microsoft Windows Hardware Compatibility Publisher
igfxsrvc.exe 1,700 K 4,900 K 2688 (Verified) Microsoft Windows Hardware Compatibility Publisher
igfxpers.exe 1,632 K 5,260 K 2312 (Verified) Microsoft Windows Hardware Compatibility Publisher
hkcmd.exe 1,732 K 4,932 K 2340 (Verified) Microsoft Windows Hardware Compatibility Publisher
hidfind.exe 1,164 K 3,644 K 3060 (Verified) Microsoft Windows Hardware Compatibility Publisher
dllhost.exe 1,712 K 5,308 K 3860
DellUpTray.exe 55,316 K 45,816 K 1076 (Verified) Dell Inc.
conhost.exe 1,236 K 3,868 K 2348 (Verified) Microsoft Windows
#25
Posted 24 January 2015 - 05:57 PM
I think that helped. Process Explorer looks about normal now.
Process CPU Private Bytes Working Set PID Verified Signer
System Idle Process 87.49 0 K 24 K 0
procexp64.exe 6.28 19,668 K 37,644 K 2036 (Verified) Sysinternals
Interrupts 1.25 0 K 0 K n/a
It should be a lot quicker.
We still have the firmware error. I wonder if it the old BIOS worked better? See if it will let you back up to the A13.
http://www.dell.com/...5&categoryId=BI
#26
Posted 24 January 2015 - 06:08 PM
I have downloaded the file to a usb drive but cant seem to get it to load when I boot from the USB drive. It does appear a bit quicker, I also uninstalled Google Chrome earlier today as it was the only thing I had added at the time I installed avira A/V
Edited by Steviep, 24 January 2015 - 06:12 PM.
#27
Posted 24 January 2015 - 06:16 PM
since I reset the defaults on the bios I am getting a message at boot up about the power adapter" The AC power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available. Please connect a Dell 65W AC adapter or greater for best system performance."
#28
Posted 24 January 2015 - 06:37 PM
This is what was wrong with mine showing the same AC charging problem..The end of the plug that goes into the computer has a very thin post in the center. Just by chance I noticed it was not centered and not allowing it to plug into the computer properly. I re-centered this thin post inside the plug (make sure unplugged from the wall), plugged it back in and all is good! I now make sure I very carefully plug this into the computer as it is a very fragile thin post centered inside the end of the plug that doesn't take much to bend to the side
I went into the BIOS and under the Advanced tab there was an option for "Charger Behavior". That was disabled. I set it to enable, rebooted and now the battery is charging.
I just removed the battery pack and powered up my notebook. Then I turned off the notebook replaced the battery pack and VOILA. The error message was gone.
#29
Posted 24 January 2015 - 06:39 PM
Managed to download and install from the dell update site, will I run the process explorer again?
#30
Posted 24 January 2015 - 06:59 PM
Process CPU Private Bytes Working Set PID Verified Signer
System Idle Process 87.91 0 K 24 K 0
procexp64.exe 6.25 21,456 K 39,288 K 2612 (Verified) Sysinternals
dwm.exe 1.19 44,772 K 20,708 K 1652 (Verified) Microsoft Windows
Interrupts 1.14 0 K 0 K n/a
procexp64.exe 0.70 21,188 K 39,568 K 3760 (Verified) Sysinternals
csrss.exe 0.63 2,016 K 4,716 K 484 (Verified) Microsoft Windows
ApntEx.exe 0.55 1,560 K 4,148 K 2228 (Verified) Microsoft Windows Hardware Compatibility Publisher
explorer.exe 0.43 24,044 K 37,676 K 1684 (Verified) Microsoft Windows
System 0.37 164 K 1,036 K 4
AvastSvc.exe 0.34 45,424 K 40,964 K 1196 (Verified) AVAST Software a.s.
ApMsgFwd.exe 0.09 1,268 K 3,824 K 3044 (Verified) Microsoft Windows Hardware Compatibility Publisher
Apoint.exe 0.08 2,192 K 7,532 K 1212 (Verified) Microsoft Windows Hardware Compatibility Publisher
wisptis.exe 0.07 2,440 K 7,116 K 1008 (Verified) Microsoft Windows
avastui.exe 0.06 14,500 K 16,976 K 2172 (Verified) AVAST Software a.s.
DellSystemDetect.exe 0.05 36,448 K 29,024 K 1320 (Verified) Dell Inc.
DellUpTray.exe 0.03 55,128 K 45,752 K 4072 (Verified) Dell Inc.
lsm.exe 0.02 2,280 K 3,588 K 576 (Verified) Microsoft Windows
iPodService.exe 0.02 2,152 K 5,732 K 2932 (Verified) Apple Inc.
AppleMobileDeviceService.exe 0.01 2,988 K 5,804 K 1660 (Verified) Apple Inc.
svchost.exe 0.01 21,716 K 32,120 K 1020 (Verified) Microsoft Windows
svchost.exe 0.01 8,004 K 13,976 K 996 (Verified) Microsoft Windows
SearchIndexer.exe 0.01 17,292 K 12,512 K 2604 (Verified) Microsoft Windows
taskhost.exe 0.01 7,076 K 10,036 K 1528 (Verified) Microsoft Windows
DellUpService.exe < 0.01 20,796 K 35,504 K 3820 (Verified) Dell Inc.
svchost.exe < 0.01 12,548 K 12,536 K 1124 (Verified) Microsoft Windows
wmpnetwk.exe < 0.01 5,836 K 2,472 K 2452 (Verified) Microsoft Windows
csrss.exe < 0.01 1,856 K 3,664 K 420 (Verified) Microsoft Windows
iTunesHelper.exe < 0.01 3,512 K 7,480 K 2184 (Verified) Apple Inc.
svchost.exe < 0.01 3,588 K 6,720 K 776 (Verified) Microsoft Windows
svchost.exe < 0.01 80,708 K 83,056 K 944 (Verified) Microsoft Windows
WUDFHost.exe 1,744 K 3,948 K 2416 (Verified) Microsoft Windows
WmiPrvSE.exe 5,544 K 10,716 K 3276 (Verified) Microsoft Windows
WmiPrvSE.exe 2,116 K 5,928 K 4064 (Verified) Microsoft Windows
winlogon.exe 2,416 K 5,480 K 540 (Verified) Microsoft Windows
wininit.exe 1,320 K 3,756 K 472 (Verified) Microsoft Windows
unsecapp.exe 1,464 K 5,156 K 3220 (Verified) Microsoft Windows
svchost.exe 11,984 K 8,564 K 1440 (Verified) Microsoft Windows
svchost.exe 4,712 K 8,400 K 2720 (Verified) Microsoft Windows
svchost.exe 40,996 K 18,488 K 3708 (Verified) Microsoft Windows
svchost.exe 18,392 K 16,812 K 828 (Verified) Microsoft Windows
svchost.exe 3,320 K 7,288 K 696 (Verified) Microsoft Windows
svchost.exe 2,004 K 4,636 K 660 (Verified) Microsoft Windows
spoolsv.exe 5,868 K 7,772 K 1404 (Verified) Microsoft Windows
smss.exe 380 K 960 K 336 (Verified) Microsoft Windows
services.exe 4,636 K 6,572 K 560 (Verified) Microsoft Windows
procexp.exe 2,168 K 6,968 K 3740 (Verified) Microsoft Corporation
procexp.exe 2,168 K 5,740 K 2624 (Verified) Microsoft Corporation
mDNSResponder.exe 1,708 K 4,528 K 1856 (Verified) Apple Inc.
lsass.exe 3,896 K 8,520 K 568 (Verified) Microsoft Windows
igfxtray.exe 1,800 K 4,784 K 2024 (Verified) Microsoft Windows Hardware Compatibility Publisher
igfxsrvc.exe 1,704 K 4,740 K 1788 (Verified) Microsoft Windows Hardware Compatibility Publisher
igfxpers.exe 1,628 K 5,176 K 2016 (Verified) Microsoft Windows Hardware Compatibility Publisher
hkcmd.exe 1,744 K 4,820 K 2032 (Verified) Microsoft Windows Hardware Compatibility Publisher
hidfind.exe 1,228 K 3,680 K 3068 (Verified) Microsoft Windows Hardware Compatibility Publisher
conhost.exe 1,240 K 3,812 K 2368 (Verified) Microsoft Windows
audiodg.exe 15,404 K 14,708 K 488 (Verified) Microsoft Windows
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