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BSOD please help.. (Resolved)


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#1
Marcus Nukem

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What it does.

Show the blue screen and then shut off my system and then it reboots.

 

what i think is causeing it.

I let steam run in the background and i download a game from steam.

or i have a Bad virus.

 

System.

windows 7

service pack 1

Processor: AMD E-350 Processor 1.60GHz

Ram 4.00Gb

System type 32-bit

 

 

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#2
Aura

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Hi Marcus :)

It would be better if you could upload these minidumps for me so I can analyze them.

Inxv2xa.pngBSOD Minidumps
Follow the instructions below to get and upload your BSOD minidumps so I can analyze them:
  • Create a new folder on your Desktop called dumps;
  • Go in your C:\windows\minidump folder, copy every files inside then paste them in your dumps folder;
  • Right-click on the dumps folder, select Send to then Compressed (zipped) folder;
  • Attach the compressed folder (archive) to your next reply and post it;

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#3
Marcus Nukem

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Hi Marcus :)

It would be better if you could upload these minidumps for me so I can analyze them.

Inxv2xa.pngBSOD Minidumps
Follow the instructions below to get and upload your BSOD minidumps so I can analyze them:

  • Create a new folder on your Desktop called dumps;
  • Go in your C:\windows\minidump folder, copy every files inside then paste them in your dumps folder;
  • Right-click on the dumps folder, select Send to then Compressed (zipped) folder;
  • Attach the compressed folder (archive) to your next reply and post it;

 

 

Okay here they are Thank You!

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#4
Aura

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It seems that most of your BSODs were caused by the Windows network drivers, since your current network device drivers are failing. Let's see what you are using.

OlT01aD.pngDxDiag Log
Follow the instructions below to create a dxdiag log and post it in your next reply.
  • Press on the Win Key + R keys to bring up the Run menu;
  • Enter dxdiag in the box and press on Enter;
  • If a message comes up asking you if you want to check if your drivers are digitally signed or not, click on Yes;
  • Once the dxdiag report window open, wait for it to load completely. The progress bar is in the bottom left corner;
  • Click on the Save All Information... button, then save the file on your Desktop as dxdiag.txt;
  • Open the text file, then copy/paste all the content in your next reply;

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#5
Marcus Nukem

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It seems that most of your BSODs were caused by the Windows network drivers, since your current network device drivers are failing. Let's see what you are using.

OlT01aD.pngDxDiag Log
Follow the instructions below to create a dxdiag log and post it in your next reply.

  • Press on the Win Key + R keys to bring up the Run menu;
  • Enter dxdiag in the box and press on Enter;
  • If a message comes up asking you if you want to check if your drivers are digitally signed or not, click on Yes;
  • Once the dxdiag report window open, wait for it to load completely. The progress bar is in the bottom left corner;
  • Click on the Save All Information... button, then save the file on your Desktop as dxdiag.txt;
  • Open the text file, then copy/paste all the content in your next reply;

 

 

 

 

------------------
System Information
------------------
 


Edited by Marcus Nukem, 04 February 2015 - 10:51 AM.

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#6
Aura

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Please download and install the following drivers:

Ethernet Controller: http://global-downlo...BC=ACER&SC=PA_4
Network Controller: http://global-downlo...BC=ACER&SC=PA_4

Restart after each installation if asked to. If you get any error message during an installation, copy and paste it here so I can see it.
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#7
Marcus Nukem

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Please download and install the following drivers:

Ethernet Controller: http://global-downlo...BC=ACER&SC=PA_4
Network Controller: http://global-downlo...BC=ACER&SC=PA_4

Restart after each installation if asked to. If you get any error message during an installation, copy and paste it here so I can see it.

 

Okay I download and installed both no problems.


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#8
Aura

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Alright that's good :) Let me know if you get anymore BSODs in the next days. If you do, please attach the minidump for these like you did earlier, so I can check them.
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#9
Marcus Nukem

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Alright that's good :) Let me know if you get anymore BSODs in the next days. If you do, please attach the minidump for these like you did earlier, so I can check them.

Okay Thank You!!


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#10
Aura

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Hi Markus :)

Did your Windows get any new BSODs in the last few days or has this issue been solved?
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#11
Marcus Nukem

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Hi Markus :)

Did your Windows get any new BSODs in the last few days or has this issue been solved?

 

Hi Aura :)

 

No nothing yet and hopefully nothing happens.  :) 

I also have not had enough download Allowance to test it fully but so far it has been solved.


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#12
phillpower2

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Just my two cents folks  :)

 

As the computer appears stable, create a new restore point then create a back up image of your C: drive using Macrium Reflect (free) which you can get without foistware from here

 

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#13
Marcus Nukem

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Okay i had made a restore point. Thank you Phillpower2.

 

Aura I was able to download a little past 4.1Gb on steam and had no problems.


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#14
phillpower2

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You are most welcome Marcus Nukem  :)

 

Don`t forget to create a back up image of your HDD when you get chance  :thumbsup:


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#15
Aura

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That's excellent news Marcus, it looks like we can finally consider that issue solved :)
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