[Aura]

From there, enter the command diskpart. You'll be taken to another kind of comment prompt environment. When you're in it, type the command list volume. This will list you all the partitions present on your computer. From there, identify the one where Windows is installed and grab the letter attributed to it. Once done, enter the exit command to go back to the normal commant prompt. From there, you'll enter chkdsk /r X: where X: is the letter attributed to the Windows partition that you identified earlier.

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OK - got to the list of volumes and it looks like Windows is in C; it said OS in the Label column and size was 676 GB. I entered chkdsk /r c: and got a message that the volume is in use but that chkdsk it may be run if the volume is dismounted and "ALL OPENED HANDLES TO THIS VOLUME WPOULD THEN BE INVALID. Would you like to force a dismount? <Y/N>". Do I enter Y?

[dipaoj]

OK - got to the list of volumes and it looks like Windows is in C; it said OS in the Label column and size was 676 GB. I entered chkdsk /r c: and got a message that the volume is in use but that chkdsk it may be run if the volume is dismounted and "ALL OPENED HANDLES TO THIS VOLUME WPOULD THEN BE INVALID. Would you like to force a dismount? <Y/N>". Do I enter Y?

[Aura]

Weird that it's currently in use to be honest. Do you have your Windows installation media? You could force the dismount, it's no harm, but if there's a way where we wouldn't force it it would be better.

[dipaoj]

I'll have to look for it.

[dipaoj]

I have a Dell driver & utility disc and an activation key for downloading Office 2013 , but no Windows disc.

[Aura]

Sorry for the delay, I had someone coming over today. Alright, then accept to dismount the drive to run the check disk.

[dipaoj]

NP - I realize that you do this on your own time. Running it now.

[dipaoj]

Here are the results - wasn't sure how to capture the log while in repair mode.

[Aura]

Alright. Now if you reboot normally, what's the status?

[dipaoj]

Much better, but still some problems.  Chrome is working but IE still opens and then closes.  Microsoft Office programs seem to be working, but Windows Explorer isn't; I can't access files via Libraries, only via C: Users.  I also got a pop-up saying "Intel Rapid Storage Technology - Your system is reporting one or more events and your data may be a risk."

[Aura]

If you open the Intel Rapid Storage Technology program, do you see any error programs? Also, how many drives do you have in that computer?

[dipaoj]

 

This is what Intel Rapid Technology is showing when I open it.  There are two drives, a 30 GB SSD and a 750 GB HD.

[Aura]

It seems like the SSD where Windows is installed is configured in RAID0 and that one of the partition cannot be accessed anymore. Did you made that setup?

[dipaoj]

No - it came configured that way from Dell. I don't even know what RAID0 means or its significance . . .

[Aura]

I'll try to get a Technician in this thread who knows more about RAID configuration than me so he can tell you what to do, since I have 0 experience with RAID disks. Are you able to access the RAID configuration screen on boot time to see the status of the disks?

Edited by Aura, 10 February 2015 - 08:13 AM.