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need help removing apparent "COOLWEB" spyware


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#1
pglenn

pglenn

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I have a virus/adware installed on my PC and am unable to get rid of it. I currently run Zone Alarm 4.5.530, and Norton Internet Security/Norton Antivirus 2004 with definitions updated as of 6/10/2005.

I have run norton virus-scan after live-update and it did not find or remove the virus. This virus is affecting my internet explorer, causing a new browser window (w/o any controls) to open about every 10 minutes or so, and also about every 4th or 5th webpage I go to it opens a random page on its own instead of the page I requested - I need to hit "back" to get to the page I wanted. There seems to be a list of about 10 different pages that it may go to, each an adult or a gambling related page - indeed these are added to the "favorites" of my browser

As mentioned I have Zone ALarm and Norton running, Nornton will not detect much less remove it. I installed the latest Ad-Aware, it has not removed it. I ran the removal tool from mocrosoft.com, also unsuccessful

- sometimes i get a window popup saying "Windows Security Center" WARNING: Windows Firewall detected suspicious network activity on your computer, Malicious software codes try to steal your privacy information, such as credit card numbers, electronic mail accounts, financial data or passwords. Do you want to learn how to protect your computer?" and its got the YES NO button but i always click the upper-right "X"/Close to get rid of it.

- i keep getting extra favourite files in my favourite folder section.. i deleted them heaps of times but it keeps coming back after a reboot.. so heres the list in my favourite folder...

AdultGambling
Free Online Dating
[bleep] Real Girls
Kill Annoying Popups
Online Sex Poker Rooms
Play Adult-Poker
Remove Toolbars
Spyware Uninstall
SPYWARE
XXX Personal Photos


I did not see anything unusual in the Registry (under /run options for both hkey_current_user and hkey_local_machine), nor under task manager/ processes, or services, or add-remove programs. everything "appeared" normal


Logfile of HijackThis v1.99.1
Scan saved at 9:54:29 AM, on 6/12/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\wanmpsvc.exe
C:\apps\utilities\VNC-remote_desktop\VNC4\WinVNC4.exe
C:\WINDOWS\System32\ZipToA.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\msvcmm32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Rage3DTweak\RegTwk.exe
C:\apps\audio\winamp2.91\Winampa.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ATI Technologies\ATI HydraVision\HydraDM.exe
C:\Program Files\ATI Technologies\ATI HydraVision\HydraMD.exe
C:\apps\utilities\nokia_phone\641\Nokia PC Suite 6\Launch Application 2.exe
C:\apps\multimedia\qt6\qttask.exe
C:\Program Files\ATI Multimedia\main\LaunchPd.exe
C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.EXE
C:\Program Files\ATI Multimedia\MAIN\ATISched.EXE
C:\apps\utilities\MSI-core\CoreCenter.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\MightyFax NT\MFNTCTL.EXE
C:\Nokia\Update_Manager\bin\UMScheduler.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\apps\norton\hi-jack-this\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.excite.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Internet Explorer Hot Fix - {143C2690-EB40-4709-B9A5-CA3979747A59} - C:\WINDOWS\System32\wcikn.dll (file missing)
O2 - BHO: Internet Explorer Hot Fix - {5CD01B91-AF0D-4C4D-926B-DAD123D06CCF} - C:\WINDOWS\System32\wvgrt.dll (file missing)
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Trellian Toolbar - {71AAABE5-1F0F-11d7-BD6F-004854603DCE} - C:\Program Files\TRELLIAN\ToolBar\toolbar.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [VOBRegCheck] C:\WINDOWS\System32\VOBREGCheck.exe -CheckReg
O4 - HKLM\..\Run: [Configuration Loader] scvhost.exe
O4 - HKLM\..\Run: [LoadMSvcmm] C:\WINDOWS\System32\msvcmm32.exe
O4 - HKLM\..\Run: [M3Tray] C:\Program Files\Movielink\MovielinkManager\M3Tray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [RegTweak] C:\Program Files\Rage3DTweak\RegTwk.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [WinampAgent] "C:\apps\audio\winamp2.91\Winampa.exe"
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [HydraVisionDesktopManager] C:\Program Files\ATI Technologies\ATI HydraVision\HydraDM.exe
O4 - HKLM\..\Run: [HydraVisionViewPort] C:\Program Files\ATI Technologies\ATI HydraVision\HydraMD.exe
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\apps\utilities\nokia_phone\641\Nokia PC Suite 6\Launch Application 2.exe -onlytray
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [EPSON Stylus Photo R320 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9FA.EXE /P30 "EPSON Stylus Photo R320 Series" /O6 "USB001" /M "Stylus Photo R320"
O4 - HKLM\..\Run: [QuickTime Task] "C:\apps\multimedia\qt6\qttask.exe" -atboottime
O4 - HKLM\..\RunServices: [Configuration Loader] scvhost.exe
O4 - HKCU\..\Run: [ATI Launchpad] "C:\Program Files\ATI Multimedia\main\LaunchPd.exe"
O4 - HKCU\..\Run: [Matador] "C:\PROGRA~1\MAILFR~1\mantispm.exe" -quiet
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [ATI Remote Control] C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.EXE
O4 - HKCU\..\Run: [ATI Scheduler] C:\Program Files\ATI Multimedia\MAIN\ATISched.EXE
O4 - HKCU\..\Run: [PcSync] C:\apps\utilities\nokia_phone\641\Nokia PC Suite 6\PcSync2.exe /NoDialog
O4 - Startup: UMScheduler 2.0.lnk = C:\Nokia\Update_Manager\bin\UMScheduler.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: America Online 8.0 Tray Icon.lnk = C:\Program Files\America Online 8.0\aoltray.exe
O4 - Global Startup: CoreCenter.lnk = C:\apps\utilities\MSI-core\CoreCenter.exe
O4 - Global Startup: gameutil.exe.lnk = ?
O4 - Global Startup: HotSync Manager.lnk = C:\apps\utilities\palm\HOTSYNC.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\apps\frontpage\Office\OSA9.EXE
O4 - Global Startup: MightyFAX Controller.lnk = C:\Program Files\MightyFax NT\MFNTCTL.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\apps\utilities\winzip\WZQKPICK.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.1_03\bin\npjpi141_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.1_03\bin\npjpi141_03.dll
O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\tv\EXPLBAR.DLL
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0819.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0819.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: cpcScanner - http://www.crucial.c.../cpcScanner.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {2EC77245-C97C-4F5E-80D1-9B280C4CD820} - http://download.mail...or/instmtdr.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{320F0A03-D109-4009-B15E-76AB91A27DCD}: NameServer = 69.50.176.198,195.225.176.153
O17 - HKLM\System\CCS\Services\Tcpip\..\{DD0EDAEB-8D05-4563-A034-CD4BB82A5D80}: NameServer = 69.50.176.198,195.225.176.153
O17 - HKLM\System\CCS\Services\Tcpip\..\{F86BEE94-C34B-4119-96BD-B93AE3C58614}: NameServer = 69.50.176.198,195.225.176.153
O17 - HKLM\System\CS2\Services\Tcpip\..\{320F0A03-D109-4009-B15E-76AB91A27DCD}: NameServer = 69.50.176.198,195.225.176.153
O17 - HKLM\System\CS3\Services\Tcpip\..\{320F0A03-D109-4009-B15E-76AB91A27DCD}: NameServer = 69.50.176.198,195.225.176.153
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: IomegaAccess - Iomega Corporation - C:\WINDOWS\System32\IomegaAccess.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Unknown owner - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe (file missing)
O23 - Service: Tiny Personal Firewall (PersFw) - Tiny Software - C:\Program Files\Tiny Personal Firewall\persfw.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - C:\apps\utilities\VNC-remote_desktop\VNC4\WinVNC4.exe" -log "*:EventLog:0" -log Connections:EventLog:100 -service (file missing)
O23 - Service: X10 Device Network Service (x10nets) - Unknown owner - C:\PROGRA~1\ATIMUL~1\RemCtrl\x10nets.exe (file missing)
O23 - Service: ZipToA - Iomega Corporation - C:\WINDOWS\System32\ZipToA.exe

Edited by pglenn, 13 June 2005 - 06:42 AM.

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