Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Continuing Problems

Follow up to previous post

  • Please log in to reply

#1
nun-coffee

nun-coffee

    New Member

  • Member
  • Pip
  • 9 posts

Hello

I started the following topic:

http://www.geekstogo...do=new_post&f=9

 

but continue to have problems.  I have still not put anything back onto the machine that was there before reformatting and am very careful where I go/what I do online so am happy that previous results stand & this is not hdd or boot virus/malware.  Problems are; 

1.  Different notification windows pop up randomly without me doing anything, such as one below from Opera:

"cant open user profile directory because you lack sufficient privileges.  you might want to contact

the administrator of this machine"

 

2.  Opera usually stable and responsive but now keeps crashing every few minutes. This is one of the error messages;

Problem Event Name: APPCRASH
  Application Name: opera.exe
  Application Version: 27.0.1689.66
  Application Timestamp: 54cc3466
  Fault Module Name: opera.exe
  Fault Module Version: 27.0.1689.66
  Fault Module Timestamp: 54cc3466
  Exception Code: 80000003
  Exception Offset: 000886d0
  OS Version: 6.2.9200.2.0.0.768.101
  Locale ID: 2057
  Additional Information 1: 5861
  Additional Information 2: 5861822e1919d7c014bbb064c64908b2
  Additional Information 3: 1a2a
  Additional Information 4: 1a2aa8e38ac8adbb6fe1e594fa623c2e

Read our privacy statement online:
  http://go.microsoft..../?linkid=190175

If the online privacy statement is not available, please read our privacy statement offline:
  C:\WINDOWS\system32\en-US\erofflps.txt

 

 

 

Tried to use Internet Explorer but it keeps crashing too.  Some of the error messages are;

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: IEXPLORE.EXE
  Application Version: 10.0.9200.17183
  Application Timestamp: 546ebc2a
  Fault Module Name: igd10iumd32.dll
  Fault Module Version: 9.18.10.3107
  Fault Module Timestamp: 5167381f
  Exception Code: c0000005
  Exception Offset: 00011931
  OS Version: 6.2.9200.2.0.0.768.101
  Locale ID: 2057
  Additional Information 1: 72de
  Additional Information 2:

72decdb7c47dfdb94cdc50fb54823d1d
  Additional Information 3: 956c
  Additional Information 4:

956ced05b5c3caf9b61557b952761f48

Read our privacy statement online:
  http://go.microsoft..../?linkid=190175

If the online privacy statement is not available,

please read our privacy statement offline:
  C:\WINDOWS\system32\en-US\erofflps.txt

==================================

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: IEXPLORE.EXE
  Application Version: 10.0.9200.17183
  Application Timestamp: 546ebc2a
  Fault Module Name: igd10iumd32.dll
  Fault Module Version: 9.18.10.3107
  Fault Module Timestamp: 5167381f
  Exception Code: c0000005
  Exception Offset: 00011931
  OS Version: 6.2.9200.2.0.0.768.101
  Locale ID: 2057
  Additional Information 1: 5861
  Additional Information 2:

5861822e1919d7c014bbb064c64908b2
  Additional Information 3: 1a2a
  Additional Information 4:

1a2aa8e38ac8adbb6fe1e594fa623c2e

Read our privacy statement online:
  http://go.microsoft..../?linkid=190175

If the online privacy statement is not available,

please read our privacy statement offline:
  C:\WINDOWS\system32\en-US\erofflps.txt

===============================

===============================

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: IEXPLORE.EXE
  Application Version: 10.0.9200.17183
  Application Timestamp: 546ebc2a
  Fault Module Name: igd10iumd32.dll
  Fault Module Version: 9.18.10.3107
  Fault Module Timestamp: 5167381f
  Exception Code: c0000005
  Exception Offset: 00011931
  OS Version: 6.2.9200.2.0.0.768.101
  Locale ID: 2057
  Additional Information 1: 6986
  Additional Information 2:

69862037814b80fb5ddf3727e7434a34
  Additional Information 3: 5d89
  Additional Information 4:

5d891079b531d79585438d69f152ab4f

Read our privacy statement online:
  http://go.microsoft..../?linkid=190175

If the online privacy statement is not available,

please read our privacy statement offline:
  C:\WINDOWS\system32\en-US\erofflps.txt

===============================

===============================

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: IEXPLORE.EXE
  Application Version: 10.0.9200.17183
  Application Timestamp: 546ebc2a
  Fault Module Name: igd10iumd32.dll
  Fault Module Version: 9.18.10.3107
  Fault Module Timestamp: 5167381f
  Exception Code: c0000005
  Exception Offset: 00011931
  OS Version: 6.2.9200.2.0.0.768.101
  Locale ID: 2057
  Additional Information 1: 74d9
  Additional Information 2:

74d92945f37ce73bc45c74dd3b831b08
  Additional Information 3: 0b3c
  Additional Information 4:

0b3cb1230183a8ce131599b847d94332

Read our privacy statement online:
  http://go.microsoft..../?linkid=190175

If the online privacy statement is not available,

please read our privacy statement offline:
  C:\WINDOWS\system32\en-US\erofflps.txt
===============================

===============================

 

3.  DVD burner only works intermittently

4.  Downloaded various Linux installations but none would run 

5.  No previously disappeared function has returned, now task manager also gone on regular account.  Still have on administrator account and "chkdsk" reports no problems

 

6.  Avira runs daily but is back to closing without giving results, Eraser starts when computer starts no matter how many times I change settings for it not to do this, items saved to Opera boomarks disappear, items I didn't install show up when I search programs and files such as 16 instances of

"mortgage calculator.css"  (this is a Bing app.  I uninstalled Bing after reformat on 22 Jan)

 

 

7.  C drive shows 125gb used but there should be nothing on there apart from Windows files installed after reformat and a few programs I installed (Eraser, VLC, Opera, Peerblock, Avira, Youtubedownloader, Startmenu, Security Task Manager).

8.  There are 4 user profiles on C drive, I set up 2.   The two extra ones are "Public"  and "UpdatusUser" which says it was modified on 23/05/2013 but I reformatted machine on 22 January 2015.  

 

This machine is an MSI CX-61 (i7 haswell, 64bit, 16gig RAM) & has been a lemon from day one.  Now I am thinking either bios virus or failing hdd.  Does anyone agree/ have other suggestions?  I can't afford to replace the machine just now.

Also if this does seem like a hdd problem, can anyone recommend a good replacement drive?  I don't want SSD so am thinking 1tb (same size as current for ease of change) but FAST and simple for a newbie to deal with   

Thank You


  • 0

Advertisements


#2
nun-coffee

nun-coffee

    New Member

  • Topic Starter
  • Member
  • Pip
  • 9 posts

Just wanted to add; tried to run Security Task Manager and that crashed too.  The error message is; 

 

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: TaskMan.exe

Application Version: 2.0.3.0

Application Timestamp: 2a425e19

Fault Module Name: ascode.dll

Fault Module Version: 6.2.9200.17046

Fault Module Timestamp: 53b485c4

Exception Code: c0000135

Exception Offset: 00078c9e

OS Version: 6.2.9200.2.0.0.768.101

Locale ID: 2057

Additional Information 1: ac05

Additional Information 2: ac0507478d1c5bd693cfc4fe3987e900

Additional Information 3: ac05

Additional Information 4: ac0507478d1c5bd693cfc4fe3987e900

Read our privacy statement online:

http://go.microsoft..../?linkid=190175

If the online privacy statement is not available, please read our privacy statement offline:

C:\WINDOWS\system32\en-US\erofflps.txt

 

 

 


  • 0

#3
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,025 posts

Hello nun-coffee,

 

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

Tip

Please do not reply to your own OP or last reply as it may lead to your request for help being overlooked, staff and members who assist on the forums will always check out a topic that has not received any replies to see if they are able to help, if you reply to your own OP it will appear to others viewing the board that you have received a reply and so are already being helped.


  • 0

#4
nun-coffee

nun-coffee

    New Member

  • Topic Starter
  • Member
  • Pip
  • 9 posts

Hello Phillpower2

 

The Speccy url is;

 

http://speccy.pirifo...DrA1VljoUrta8Hj

 

Thank you for the tip about posting, I'll be more careful in future


  • 0

#5
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,025 posts

Hello nun-coffee,

 

Couple of things to begin with;

 

While troubleshooting remove any USB storage devices such as thumb drives and or external USB HDDs etc.

 

Are you aware that Windows 8 and 8.1 both have an updated version of Windows Defender that offers the same real time protection as Microsoft Security Essentials, you do not need third party AV protection and by not installing any you are reducing the possibility of potential conflicts and freeing up resources on your computer, information courtesy of admin here

 

To see if this is a Windows issue download then run the All in One Repair from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.


  • 0

#6
nun-coffee

nun-coffee

    New Member

  • Topic Starter
  • Member
  • Pip
  • 9 posts

Hello, just giving a quick update;

I followed the steps in the Tweaking Computer program, the repairs section wouldn't run so I downloaded reimage and let it scan the machine.  It reported numerous errors but I wasn't wiling to buy a license since it is reported as malware all over the internet.   Instead I  am going to buy Windows reinstall discs and hope that will solve the problem.

Thank you for your time and help. 


  • 0

#7
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,025 posts

Apologies for the delay been snowed under with work  :(

 

If you have your product key number for Windows see here and/or alternatively here


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP