Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Blue error screen


  • Please log in to reply

#1
irish_eyes

irish_eyes

    Member

  • Member
  • PipPipPip
  • 141 posts

Occasionally my computer will go to black for a few seconds, then to a blue screen, then restart.  I have no idea why.

The blue screen flashed on then off so fast that I cannot read it, but I did notice the words "Display Driver" toward the top of the screen.

 

Any suggestions?

 

Thank you,

Kate


  • 0

Advertisements


#2
vally

vally

    Member

  • Member
  • PipPipPip
  • 573 posts

Hi Kate

 

Go to this link http://pcsupport.abo...t-windows-7.htm

It enplanes how to stop on the bsod screen.

Now you can see what the error is an look it up.

If you are not using win7 then what operating system are you using?

 

vally


  • 0

#3
irish_eyes

irish_eyes

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 141 posts
For quite some time I have been having problems with my computer 1 - going to black screen, then 2 - going to blue screen which very rapidly displays message saying something about a display driver, then shutting down and rebooting.
Tonight just after this happened another screen came up with information from "Action Center. It said that my AMD Display Adapter and ATI Radeon Graphics Card had stopped working 42 times.
When I clicked on one of the items this is the information for many items listed:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
092514-18361-01.dmp
sysdata.xml
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 116
BCP1: FFFFFA8003E0A010
BCP2: FFFFF88003EA5BA8
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I don't know what any of this means. Please help.
  • 0

#4
Aura

Aura

    Special Ops

  • Visiting Consultant
  • 2,479 posts
Hi irish :)

From what I can see, your AMD graphic card drivers are constantly crashing, making your system almost unusable. It's time for you to update them and see if these crash will stop. Do you know what is your graphic card model or not? If you don't, follow the instructions below:

OlT01aD.pngDxDiag Log
Follow the instructions below to create a dxdiag log and post it in your next reply.
  • Press on the Win Key + R keys to bring up the Run menu;
  • Enter dxdiag in the box and press on Enter;
  • If a message comes up asking you if you want to check if your drivers are digitally signed or not, click on Yes;
  • Once the dxdiag report window open, wait for it to load completely. The progress bar is in the bottom left corner;
  • Click on the Save All Information... button, then save the file on your Desktop as dxdiag.txt;
  • Open the text file, then copy/paste all the content in your next reply;

  • 0

#5
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,044 posts
Excuse the interjection folks  :)
 
irish_eyes
 

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is a brand name provide the model name or series number (not serial) if a custom build post the brand and model name or number for the MB, Ram (including the amount) add on video card if one is used and the PSU (power supply unit) providing these details will enable us to better assist you.

 
In addition;
 
1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box 

  • 0

#6
iammykyl

iammykyl

    Tech Staff

  • Technician
  • 6,764 posts

Gday All.

Looks like some instructions already given for this issue, > http://www.geekstogo...n/#entry2479021


  • 0

#7
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,044 posts

irish_eyes,

 

Please do not duplicate your topics as it may lead to you being offered the same guidance at differing times and lead to confusion as to which and whose guidance you are following.

 

Thanks for the heads up iammykyl  :thumbsup:

 

Duplicate threads merged.


  • 0

#8
irish_eyes

irish_eyes

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 141 posts
Aura: Sorry, but I don't know what the "Win" key is. I have ctrl; start; alt. and one that looks like it has some kind of document on it.

Phillpower: This computer is an HP desktop. The other information I would not even begin to know where to look for it. I have never had anyone ask me for this information before.
  • 0

#9
Aura

Aura

    Special Ops

  • Visiting Consultant
  • 2,479 posts
The Windows Key is the key on your keyboard with the Windows logo, usually at the right of the left Ctrl key :)
  • 0

#10
Plastic Nev

Plastic Nev

    Member

  • Member
  • PipPipPip
  • 485 posts

Some images might help to identify the Windows (flag) key.

Click on this link to see the many variations it.

 

https://www.google.c...334.vtKbqWOfSmA

 

Press that key and the letter R key together, the run box will then open so you can copy and paste into the box the dxdiag for Aura.

 

Nev.


Edited by Plastic Nev, 19 February 2015 - 10:51 AM.

  • 0

#11
irish_eyes

irish_eyes

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 141 posts

To the right of the left control key is a start key.  After looking with a magnifying glass, I can say I do not have a Windows key.


  • 0

#12
Aura

Aura

    Special Ops

  • Visiting Consultant
  • 2,479 posts
The "start" key is the Windows Key.
  • 0

#13
irish_eyes

irish_eyes

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 141 posts

Thank you for  your time.  My husband is going to take the computer to the shop and buy me a laptop.  I will let the IT guy fix it.


  • 0

#14
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,044 posts

Thanks for the update irish_eyes  :thumbsup:

 

Sorry that we were unable to help you resolve the issue, hopefully the tech will sort it for you and enjoy the new notebook btw.


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP