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Bluescreen everytime when I start up


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#1
adrian8311

adrian8311

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  • 26 posts

My computer keep on going into bluescreen every day when I first start up, after I go into safe mode and restart to normal mode then I can use the computer. 

 

I have attached the minidump file, could someone help me with this? 

 

Thanks hips!

Attached Files


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#2
Aura

Aura

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  • Malware Removal
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Hi adrian :)

It seems like you have various Windows processes that are failing during the boot/start-up, let's see what's causing them to crash.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#3
adrian8311

adrian8311

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  • 26 posts

Hi, please see below after I run the mini toolbox

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Ricardo (administrator) on 28-02-2015 at 11:34:07
Running from "C:\Users\Ricardo\Downloads"
Microsoft® Windows Vista™ Ultimate  Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/27/2015 08:40:49 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c
 
Error: (02/26/2015 10:41:37 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 40.0.2214.115, time stamp 0x54e3aecf, faulting module chrome.dll, version 40.0.2214.115, time stamp 0x54e3aaab, exception code 0xc0000005, fault offset 0x0085fbb3,
process id 0x17bc, application start time 0xchrome.exe0.
 
Error: (02/26/2015 10:41:35 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 40.0.2214.115, time stamp 0x54e3aecf, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x6e6f6973,
process id 0x17bc, application start time 0xchrome.exe0.
 
Error: (02/26/2015 10:41:16 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 40.0.2214.115, time stamp 0x54e3aecf, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x6e6f6973,
process id 0x15a4, application start time 0xchrome.exe0.
 
Error: (02/26/2015 10:35:32 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c
 
Error: (02/26/2015 09:59:21 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c
 
Error: (02/25/2015 07:04:31 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c
 
Error: (02/24/2015 06:58:00 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: 
Details:
Could not query the status of the EventSystem service.
 
System Error:
A system shutdown is in progress.
 
Error: (02/24/2015 06:57:20 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c
 
Error: (02/23/2015 07:35:25 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c
 
 
System errors:
=============
Error: (02/27/2015 08:48:47 PM) (Source: Service Control Manager) (User: )
Description: i8042prt
 
Error: (02/27/2015 08:47:36 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 20:45:40 on 2015/2/27 was unexpected.
 
Error: (02/27/2015 08:44:39 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were deleted because the shadow copy storage could not grow in time.  Consider reducing the IO load on the system or choose a shadow copy storage volume that is not being shadow copied.
 
Error: (02/27/2015 08:41:40 PM) (Source: Service Control Manager) (User: )
Description: Network List ServiceNetwork Location Awareness%%1068
 
Error: (02/27/2015 08:41:40 PM) (Source: Service Control Manager) (User: )
Description: Network List ServiceNetwork Location Awareness%%1068
 
Error: (02/27/2015 08:41:40 PM) (Source: Service Control Manager) (User: )
Description: Network List ServiceNetwork Location Awareness%%1068
 
Error: (02/27/2015 08:41:40 PM) (Source: Service Control Manager) (User: )
Description: AFD
CSC
DfsC
ehdrv
i8042prt
NetBIOS
netbt
nsiproxy
PSched
RasAcd
rdbss
Smb
spldr
tdx
Wanarpv6
 
Error: (02/27/2015 08:41:40 PM) (Source: Service Control Manager) (User: )
Description: Network List ServiceNetwork Location Awareness%%1068
 
Error: (02/27/2015 08:41:40 PM) (Source: Service Control Manager) (User: )
Description: Network Location AwarenessNetwork Store Interface Service%%1068
 
Error: (02/27/2015 08:41:40 PM) (Source: Service Control Manager) (User: )
Description: IP HelperNetwork Store Interface Service%%1068
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2015-02-23 21:06:21.632
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.18427_none_b30f7c1866701ed5\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-23 21:06:21.445
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.18427_none_b30f7c1866701ed5\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-23 21:06:21.289
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.18427_none_b30f7c1866701ed5\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-23 21:06:21.102
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.18427_none_b30f7c1866701ed5\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-23 21:06:20.915
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.18427_none_b30f7c1866701ed5\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-23 21:06:20.743
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.18427_none_b30f7c1866701ed5\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-07-10 16:04:39.011
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-07-10 16:04:38.913
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-07-10 16:04:38.839
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-07-10 16:04:38.779
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
 
 
=========================== Installed Programs ============================
Adobe AIR (HKLM\...\Adobe AIR) (Version: 2.5.1.17730 - Adobe Systems Inc.)
Adobe AIR (Version: 2.5.1.17730 - Adobe Systems Inc.) Hidden
Adobe Flash Player 10 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 10.3.183.10 - Adobe Systems Incorporated)
Adobe Reader X (10.1.6) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.6 - Adobe Systems Incorporated)
Apple Application Support (HKLM\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{235EBB33-3DA1-46DF-AADE-9955123409CB}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Application Verifier x86 External Package (Version: 8.100.26898 - Microsoft) Hidden
ATI AVIVO Codecs (Version: 10.0.0.40103 - ATI Technologies Inc.) Hidden
ATI Catalyst Install Manager (HKLM\...\{2545ED12-9441-A4C7-F555-0C3388A81B0D}) (Version: 3.0.715.0 - ATI Technologies, Inc.)
Canon IJ Network Scan Utility (HKLM\...\Canon_IJ_Network_Scan_UTILITY) (Version:  - )
Canon IJ Network Tool (HKLM\...\Canon_IJ_Network_UTILITY) (Version: 3.1.1 - Canon Inc.)
Canon MP Navigator EX 3.1 (HKLM\...\MP Navigator EX 3.1) (Version:  - )
Canon MX870 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX870_series) (Version:  - Canon Inc.)
Catalyst Control Center - Branding (Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center Core Implementation (Version: 2009.0303.2224.40202 - ATI) Hidden
Catalyst Control Center Graphics Full Existing (Version: 2009.0303.2224.40202 - ATI) Hidden
Catalyst Control Center Graphics Full New (Version: 2009.0303.2224.40202 - ATI) Hidden
Catalyst Control Center Graphics Light (Version: 2009.0303.2224.40202 - ATI) Hidden
Catalyst Control Center Graphics Previews Common (Version: 2009.0303.2224.40202 - ATI) Hidden
Catalyst Control Center Graphics Previews Vista (Version: 2009.0303.2224.40202 - ATI) Hidden
Catalyst Control Center HydraVision Full (Version: 2009.0303.2224.40202 - ATI) Hidden
Catalyst Control Center InstallProxy (Version: 2009.0303.2224.40202 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (Version: 2009.0303.2224.40202 - ATI) Hidden
CCC Help English (Version: 2009.0303.2223.40202 - ATI) Hidden
ccc-core-static (Version: 2009.0303.2224.40202 - ATI) Hidden
ccc-utility (Version: 2009.0303.2224.40202 - ATI) Hidden
Cisco Systems VPN Client 5.0.07.0410 (HKLM\...\{1CE60928-8325-49A8-8B06-633E48DD2B67}) (Version: 5.0.7 - Cisco Systems, Inc.)
Citrix Authentication Manager (Version: 6.0.0.2457 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HDX Flash Redirection) (Version: 14.2.0.10 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HKLM\...\CitrixOnlinePluginPackWeb) (Version: 14.2.0.10 - Citrix Systems, Inc.)
Citrix Receiver Inside (Version: 4.2.0.32522 - Citrix Systems, Inc.) Hidden
Citrix Receiver Updater (Version: 4.2.0.32521 - Citrix Systems, Inc.) Hidden
Citrix Receiver(Aero) (Version: 14.2.0.10 - Citrix Systems, Inc.) Hidden
Citrix Receiver(DV) (Version: 14.2.0.10 - Citrix Systems, Inc.) Hidden
Citrix Receiver(USB) (Version: 14.2.0.10 - Citrix Systems, Inc.) Hidden
CutePDF Writer 3.0 (HKLM\...\CutePDF Writer Installation) (Version:  3.0 - Acro Software Inc.)
Debugging Tools for Windows (x86) (HKLM\...\{83DD27C9-CDC2-489A-87FA-8622C1F8F8EC}) (Version: 6.11.1.402 - Microsoft Corporation)
Debut Video Capture Software (HKLM\...\Debut) (Version:  - NCH Software)
doPDF 7.2 printer (HKLM\...\doPDF 7 printer_is1) (Version:  - Softland)
Download & Install Packages (HKCU\...\Download & Install Packages) (Version:  - )
Driver Support Active Optimization (HKLM\...\{E8C8B9FA-1C5E-4D3E-8936-AC3A17888B3C}) (Version: 1.0.4.7683 - PC Drivers HeadQuarters LP)
Dropbox (HKCU\...\Dropbox) (Version: 3.2.6 - Dropbox, Inc.)
ESET NOD32 Antivirus (HKLM\...\{A66242A1-9101-425D-9BE5-D19A50E1D0D8}) (Version: 4.2.71.2 - ESET, spol. s r.o.)
Express Burn Disc Burning Software (HKLM\...\ExpressBurn) (Version: 4.76 - NCH Software)
Forex Knight Chart Copier Software version 1.5a (HKLM\...\Forex Knight Chart Copier Software_is1) (Version: 1.5a - Learn Forex Live, Inc.)
Foxit PDF Editor (HKLM\...\Foxit PDF Editor) (Version: 2.2.1.1119 - Foxit Corporation)
Foxit Reader 5.0 (HKLM\...\Foxit Reader_is1) (Version: 5.0.1.523 - Foxit Corporation)
Google Chrome (HKCU\...\Google Chrome) (Version: 40.0.2214.115 - Google Inc.)
HydraVision (Version: 4.2.92.0 - ATI Technologies Inc.) Hidden
iLivid (HKLM\...\iLivid) (Version: 1.92 - Bandoo Media Inc)
iTunes (HKLM\...\{5D928931-D1D2-4A93-A82D-BF60D0E7CFA5}) (Version: 12.0.1.26 - Apple Inc.)
Java 8 Update 25 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
Java 8 Update 31 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (Version: 2.8.31.13 - Oracle Corporation) Hidden
Kits Configuration Installer (Version: 8.100.25984 - Microsoft) Hidden
K-Lite Codec Pack 6.3.0 (Full) (HKLM\...\KLiteCodecPack_is1) (Version: 6.3.0 - )
Maintenance Samsung SCX-4623 Series (HKLM\...\Samsung SCX-4623 Series) (Version:  - Samsung Electronics CO.,LTD)
Malwarebytes Anti-Malware version 1.75.0.1300 (HKLM\...\Malwarebytes' Anti-Malware_is1) (Version: 1.75.0.1300 - Malwarebytes Corporation)
MetaTrader - Alpari UK (HKLM\...\MetaTrader - Alpari UK) (Version: 4.00 - MetaQuotes Software Corp.)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170) (HKLM\...\{41785C66-90F2-40CE-8CB5-1C94BFC97280}) (Version: 3.5.30730.0 - Microsoft Corporation)
Microsoft Corporation (Version: 9.1.0.0 - Microsoft Corporation) Hidden
Microsoft LifeCam (HKLM\...\{5FC7AB5C-61FC-42DF-A923-5139BCF10D42}) (Version: 3.22.270.0 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft SQL Server Compact 4.0 SP1 ENU (HKLM\...\{773AC1E4-5F27-4DF6-A932-7FDDE35C069D}) (Version: 4.0.8876.1 - Microsoft Corporation)
Microsoft Sync Framework 2.1 Core Components (x86) ENU  (HKLM\...\{7AC8EF88-D996-4D47-B40C-4DD93E307481}) (Version: 2.1.1648.0 - Microsoft Corporation)
Microsoft Sync Framework 2.1 Database Providers (x86) ENU  (HKLM\...\{296E293F-C481-4DDE-9ED2-3F79FCF38731}) (Version: 3.1.1648.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
My Screen Recorder 4 (HKLM\...\My Screen Recorder 4.0_is1) (Version:  - Deskshare Inc.)
MYOB AccountRight Plus 2013.0 AU (HKLM\...\InstallShield_{2EF3B1AC-077C-49B1-9F26-AD619D02CA29}) (Version: 2013.0 - MYOB Technology Pty Ltd)
MYOB AccountRight Plus 2013.0 AU (Version: 2013.0 - MYOB Technology Pty Ltd) Hidden
MYOB AccountRight Plus v19 (HKLM\...\InstallShield_{99E420FC-372C-4107-BA85-4CC44E265C2A}) (Version: 19.0.0 - MYOB Technology Pty Ltd)
MYOB AccountRight Plus v19 (Version: 19.0.0 - MYOB Technology Pty Ltd) Hidden
MYOB ODBC Direct v10 AUS (HKLM\...\InstallShield_{55D5A77E-FAAA-4358-B3E5-6565E024F78B}) (Version: 10.0.0 - MYOB Technology Pty Ltd)
MYOB ODBC Direct v10 AUS (Version: 10.0.0 - MYOB Technology Pty Ltd) Hidden
NETGEAR WNDA3100v2 wireless USB 2.0 adapter (HKLM\...\{3C7839E7-21F4-49E0-B4D5-AC8ED818CCB0}) (Version: 1.03.000 - NETGEAR)
NJStar Communicator (HKLM\...\NJStar Communicator) (Version:  - )
Online Plug-in (Version: 14.2.0.10 - Citrix Systems, Inc.) Hidden
PokerStars (HKLM\...\PokerStars) (Version:  - PokerStars)
PPSó??· V1.0.1.322 (HKLM\...\PPSGame) (Version: 1.0.1.322 - PPStream, Inc.)
PPStream V2.7.0.1226 Final (HKLM\...\PPStream) (Version: 2.7.0.1226 - PPStream, Inc.)
QuickTime (HKLM\...\{B67BAFBA-4C9F-48FA-9496-933E3B255044}) (Version: 7.74.80.86 - Apple Inc.)
Readiris Pro 10 (HKLM\...\{14D08502-FEE4-40E5-90D3-8A967A1D8BA2}) (Version:  - )
Real Alternative 1.9.0 (HKLM\...\RealAlt_is1) (Version: 1.9.0 - )
Realtek Ethernet Controller Driver (HKLM\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 6.246.1230.2010 - Realtek)
Samsung Network PC Fax (HKLM\...\{80078570-6C67-486C-8CF0-B0D778FC69B5}) (Version: 1.3.99.2 - Samsung)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.3.1400.0 - SAMSUNG Electronics Co., Ltd.)
SDK Debuggers (Version: 8.100.26898 - Microsoft Corporation) Hidden
Search App by Ask (HKLM\...\{4F524A2D-5350-4500-76A7-A758B70C1902}) (Version: 12.25.2.60 - APN, LLC)
Searchqu Toolbar (HKLM\...\Searchqu Toolbar) (Version: 4.1.0.3028 - Bandoo Media Inc)
Self-service Plug-in (Version: 4.2.0.2495 - Citrix Systems, Inc.) Hidden
Skins (Version: 2009.0303.2224.40202 - ATI) Hidden
Skype Click to Call (HKLM\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 6.13.13771 - Skype Technologies S.A.)
Skype? 6.1 (HKLM\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.1.129 - Skype Technologies S.A.)
SmarThru 4 (HKLM\...\{90F1943D-EA4A-4460-B59F-30023F3BA69A}) (Version:  - )
SopCast 3.5.0 (HKLM\...\SopCast) (Version: 3.5.0 - www.sopcast.com)
TeamViewer 8 (HKLM\...\TeamViewer 8) (Version: 8.0.20935 - TeamViewer)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2956096) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{BC0B6553-7271-4D52-A076-E9A4780611E8}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
VDownloader 3.9.1300 (HKLM\...\{A7E19604-93AF-4611-8C9F-CE509C2B286E}_is1) (Version:  - Vitzo Limited)
Wajam (HKLM\...\Wajam) (Version: 1.45 - Wajam)
Windows Software Development Kit EULA (Version: 8.100.25984 - Microsoft Corporations) Hidden
Windows Software Development Kit for Windows 8.1 (HKLM\...\{a7602e27-6fa8-4ea3-bf95-f71953fc5b64}) (Version: 8.100.26898 - Microsoft Corporation)
WinPcap 4.1.1 (HKLM\...\WinPcapInst) (Version: 4.1.0.1753 - CACE Technologies)
WinRAR 4.00 (32-bit) (HKLM\...\WinRAR archiver) (Version: 4.00.0 - win.rar GmbH)
 
**** End of log ****
 

  • 0

#4
Aura

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I noticed presence of malware on your system. Before I continue assisting you with your issue, I'll ask you to get checked in the malware removal section of GeeksToGo. There you'll be assisted by a trained malware removal helper that will help you get rid of every infection on your system. In order to do that, you have to post a thread in the Virus, Spyware, Malware Removal section. You have to follow the instructions in the preparation guide prior to posting your thread, since it contains the steps to follow when posting it. Once you've been declared clean by your helper, you are free to comeback in this thread so we can continue working on your current issue, if it wasn't solved during your malware clean-up :)
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#5
adrian8311

adrian8311

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Thanks so much for your advice, I will try to remove the malware and get back to this post


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#6
Aura

Aura

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No problem adrian, good luck! :)
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