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Bluescreen from using Call on Skype

Bluescreen Blue Screen Skype

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#1
Coecoo

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Weirdest and most specific error I ever had the displeasure to experience. Whenever I, or someone else calls me on Skype, my PC will immediately blue-screen with the reason that the display drivers.. something something have failed to recover from a crash. I had this problem before and It crashed much more severely with my PC freezing up, continuing audio for a few more seconds before locking itself up completely, requiring me to cut power manually and have it be disconnected from any power source for 15~ seconds before I plug it back in and restart.

 

I thought reinstalling my OS would fix it.. And It did, for about 2-3 calls before I now got this blue-screen 5 minutes ago. I've attached the crash-log below and my dxdiag.

 

My Operating system is a brand new install, so is my graphics-drivers and my Skype, fully up to date. Log of the crash:

 

-------------------------------------------------------------------------------------------------------------------------

 

Error: (02/28/2015 05:11:56 PM) (Source: BugCheck) (User: )
Description: 0x00000116 (0xfffffa8012538110, 0xfffff88004c9c848, 0x0000000000000000, 0x0000000000000002)C:\Windows\MEMORY.DMP022815-13150-01

Error: (02/28/2015 05:11:55 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 17:10:36 on ‎2015-‎02-‎28 was unexpected.

 

-------------------

 

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    1053

Additional information about the problem:
  BCCode:    116
  BCP1:    FFFFFA8012538110
  BCP2:    FFFFF88004C9C848
  BCP3:    0000000000000000
  BCP4:    0000000000000002
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    256_1

 

 

-------------------------------------------------------------------------------------------------------------------------

 

Help with this would be much appreciated.

 

 

 

UPDATE 1:

 

I Installed Windows 7 SP 1 and along with sometimes getting a bluescreen now, I also get this: http://puu.sh/ggvYE/8d438e4cb2.jpg

Attached Files


Edited by Coecoo, 28 February 2015 - 11:08 AM.

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#2
Aura

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Hi Coecoo :)

Let's take a look at your minidumps.

Inxv2xa.pngBSOD Minidumps
Follow the instructions below to get and upload your BSOD minidumps so I can analyze them:
  • Create a new folder on your Desktop called dumps;
  • Go in your C:\windows\minidump folder, copy every files inside then paste them in your dumps folder;
  • Right-click on the dumps folder, select Send to then Compressed (zipped) folder;
  • Attach the compressed folder (archive) to your next reply and post it;

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#3
Coecoo

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Hi Coecoo :)

Let's take a look at your minidumps.

Inxv2xa.pngBSOD Minidumps
Follow the instructions below to get and upload your BSOD minidumps so I can analyze them:

  • Create a new folder on your Desktop called dumps;
  • Go in your C:\windows\minidump folder, copy every files inside then paste them in your dumps folder;
  • Right-click on the dumps folder, select Send to then Compressed (zipped) folder;
  • Attach the compressed folder (archive) to your next reply and post it;

 

 

Here you go. Sorry for the delayed reply.

Attached Files


Edited by Coecoo, 02 March 2015 - 12:49 PM.

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#4
Aura

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Alright, do you know your computer/laptop brand and model?


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#5
Coecoo

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Alright, do you know your computer/laptop brand and model?

My PC doesn't have a brand name/model as I built it myself so I'm gonna presume you're referring to my motherboard.

 

It is an Asus Rampage III GENE.


Edited by Coecoo, 03 March 2015 - 07:36 AM.

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#6
Aura

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Alright, what is your graphic card brand and model? Also, Windows 7 64-bits?
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#7
Coecoo

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Alright, what is your graphic card brand and model? Also, Windows 7 64-bits?

 

I attached my dxdiag for these questions.

 

AMD Radeon R7 200 Series

 

Windows 7 Ultimate - 64 Bit.


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#8
Aura

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Sorry I forgot that you had the dxdiag.txt log attached. Did you install the latest graphic card drivers available for your graphic card when you reinstalled Windows? I cannot compare the versions right now, AMD Drivers webpage is down due to an error on their side.
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#9
Coecoo

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Sorry I forgot that you had the dxdiag.txt log attached. Did you install the latest graphic card drivers available for your graphic card when you reinstalled Windows? I cannot compare the versions right now, AMD Drivers webpage is down due to an error on their side.

Yes. I have the latest, non-beta drivers installed.


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#10
Aura

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Alright, refresh your Windows Experience Index then try to get in another call.

http://www.sevenforu...ndex-reset.html
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#11
Coecoo

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Alright, refresh your Windows Experience Index then try to get in another call.

http://www.sevenforu...ndex-reset.html

Did that, still crashed my graphic drivers but it "managed to do a recovery" along with it also hanging my browser (Firefox).


Edited by Coecoo, 06 March 2015 - 06:04 PM.

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#12
Aura

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Alright let's see somewhere else.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
      Yjt97o0.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#13
Coecoo

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Alright let's see somewhere else.

3Al62Pm.pngMiniToolBox

  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
      Yjt97o0.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

 

 

Since you have yet again failed to read the opening post where I have already posted the information you're asking for (in this case the errors), I'll be ending my attempts of getting help here as I'm tired of repeating myself.


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#14
Aura

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I'm also asking for a list of installed programs, which the dxdiag log doesn't provide, hence why I asked for the MiniToolBox log. Well, if you're not interested in getting assisted, allow me to discontinue my assistance to you then. Have a good day and good luck with your issue :)
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#15
Fusionbomb

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Coecoo,


Just out of curiosity, what version of Skype are you running?


It seems there have been some incidents where people needed to downgrade to an older version (4.2.0.187 and not allowing any update), and that solved their problem.


Alternatively, upgrading to Version 6.6.0.106 helped another person.


I don't know if OP will be coming back for further assistance, but perhaps this can help someone else doing a google search on a similar issue.  =)


Good luck!  :D


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