Hi, can someone help me? i have a windows 7 xps computer that needs to be factory reset but i dont have the disc. ive tried ctrl+f11, ctrl+f12, and alt+f10 but nothing works. i don't know much about computers but everytime it gets past the dell loading screen it just takes me to dell media direct. idk whats wrong with my computer but all i do know is that the person who gave it to me, gve it to me filled with viruses for god knows why without me knowing. does anybody know what i could do?