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windows 7 won't start up, needs to be factory reset


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#1
Provy18

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Hi, can someone help me? i have a windows 7 xps computer that needs to be factory reset but i dont have the disc. ive tried ctrl+f11, ctrl+f12, and alt+f10 but nothing works. i don't know much about computers but everytime it gets past the dell loading screen it just takes me to dell media direct. idk whats wrong with my computer but all i do know is that the person who gave it to me, gve it to me filled with viruses for god knows why without me knowing. does anybody know what i could do?

 

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#2
Aura

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Hi Provy18 :)

Did you try the following method, under Restore the computer's software to original condition:

http://www.dell.com/...04/SLN117599/EN
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#3
Provy18

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i'll go try it out now and see if that works. thank you!


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#4
Provy18

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where would the control panel option be when i turn on my computer? or is it a button? i can imagine how stupid i sound but i really have no clue about computers


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#5
Provy18

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i also got to the advanced boot options but it doesnt have a repair your computer option, so what do i do?


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#6
Aura

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What options do you have when you are in the Recovery PE (when pressing on F8)?
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#7
Provy18

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safe mode, safe mode with networking, safe mode with command prompt, enable boot logging, enable low-resolution video (640x480), last known good configuration (advanced) (<- i tried that before and it didnt work), directory services restore mode, debugging mode, disable automatic restart on system failure, disable driver signature enforcement, and start windows normally.(<- also tried that but it didn't help either)


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#8
Aura

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Alright, and you don't have the original installation CD that came with the computer right? Does your friend have them? Otherwise without them you won't be able to do a Factory Reset.
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#9
Provy18

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no i don't have a disc, i might have at some point but i don't have the slightest clue where it would be. 


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#10
Provy18

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thanks for the help anyways


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#11
Aura

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A Factory Reset can only do when you have the "factory" image of a system, which is either on an installation disk, or in a built-in partition on the hard drive. If you have neither, you cannot do a Factory Reset. You might be able to order a recovery CD from Dell directly, for your computer model.
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