Internet drops briefly and at random times
Posted 08 March 2015 - 03:32 PM
Posted 09 March 2015 - 09:51 AM
Hello Lyrikmd... and
Please provide us with a few additional details to help us get started with your troubleshooting:
1) Does this problem occur on all your devices on the network, both wired and wireless? What brand/model computer are you using? What Operating System?
2) Did anything change after those first 3 months before the issue occurred? (Driver update, hardware/software installation, etc?)
Posted 09 March 2015 - 11:14 AM
Ya it happens to wireless and wired all at the same time. The laptop we have is a MacBook and I'm sorry but I don't know the operating system on it. As far as I'm aware nothing software or hardware wise had changed, at least not on our end. Although it might be worth noting that when this problem started to occur (Thursday February 26th) I called my ISP and they said people in my area were experiencing connection problems. According to them it has been repaired and was only a power loss to the tower I am pointed at. I'm sorry that I don't have more info.
Posted 09 March 2015 - 11:48 AM
No problem... hopefully we will be able to figure out the issue!
No worries, you have provided adequate information. The next thing(s) I would like for you to check is the cable(s).
Have you tried replacing the ethernet cable from the modem to the router? Does the problem persist when plugged directly in from the modem (using a good cable)?
Posted 10 March 2015 - 11:48 PM
Posted 11 March 2015 - 09:21 AM
If you have confirmed that a direct wired connection from the modem to your network device(s) still produces the problem, I am thinking that the modem is faulty or it's a problem with something on their end..
Perhaps someone else can chime in with their 2 cents, but personally I would call the ISP. Let them know that you tested a direct connection and still had the problem. They should be able to simply replace that hardware for you (you may have to run to their central office to swap it out).
Sorry for any inconvenience.
Posted 11 March 2015 - 09:02 PM
Posted 12 March 2015 - 09:34 AM
No worries... just keep us updated on how things turn out after speaking with them again.
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