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kernel security error [Solved]


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#76
dustypink

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downloading


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#77
dustypink

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done


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#78
BrianDrab

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OK. I feel much better that you have an AV now. I believe Mcafee somehow messed up Windows Defender so we installed a free alternative.

 

Let's take a final look through some fresh logs to ensure everything is cleaned up before we send you on your way.

 

Fresh Set of Logs
 1. Right click on FRST64.exe and select Run as administrator. When the tool opens click Yes to disclaimer.
2. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running.
3. Press Scan button.
4. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
5. Please copy and paste log back here.
6. Because you selected the Addition.txt check box this log will be created as well. Please copy and paste this log as well.
 
 
 
Items for your next post
1. FRST and Addition logs


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#79
dustypink

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ok

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#80
BrianDrab

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OK things look real good. If you are satisfied and have no other issues I'll leave you with a final fix and some cleanup information.

 

1. Final FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop. Attached File  fixlist.txt   276bytes   73 downloads
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

OK! Well done, your computer is clean again! :thumbsup: Part of our jobs here at G2G is to help you clean your computer. But beyond that and just as important is to provide you with some information to keep you safe and secure on the net as well as to share knowledge. Following is that information.

 

2. Crypto Warning!!!! - Complete Data Loss can occur!
There are particularly nasty infections out there at the moment that encrypt your data and hold it for ransom. You may read more about this here.
Let's put the protection back in place. Open up CryptoPrevent (Right-click on it and select Run as administrator) and set the Default protection back on.

 

Note: The free version doesn't provide automatic updates. Periodically, you should open up the program (there is a shortcut on your desktop now) and select the Updates! menu....and select Check for Updates to see if there are any as this infection has serious consequences.
 
UpdatesV7.4.11.JPG

 
3. Clean Up!
We need to remove all the tools that we used so that should you ever be re-infected, you will download updated versions which may have updated detection logic.
1. Download Delfix from here.
2. Ensure everything is checked.
3. Click Run.
Note: The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.
Note: Delete any  other .bat, .log, .reg, .txt,  and any other files created during this process, and left on the desktop and empty the Recycle Bin.
 
 
4. Antimalware- Preventative
Note: Let's keep Malwarebytes installed as it's a fantastic piece of software. Malwarebytes is an anti-malware software and not an antivirus software so it won't conflict with the Antivirus that you are running. I would recommend that you open up this program, allow it to update and scan your machine at least quarterly...monthly if you can.
 
 
For more information about computer security and how to protect yourself when on the internet, please read this guide Best Practices for Safe Computing
 
OK, all the best, and stay safe!
 
Items for your next post
1. Contents of the delfix log


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#81
dustypink

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fix log

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#82
dustypink

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log

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#83
dustypink

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Thanks for that can I just ask what was wrong with it


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#84
BrianDrab

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Sure. You really didn't have any malware on your machine. For the most part your machine was clean. As mentioned in my initial post sometimes Blue Screen's happen and your system crashes. As long as it's not a consistent occurrence there usually isn't an issue.

 

The biggest issue that you had was that you were running without an active Antivirus. Now you are so you will be better protected.

 

Take care.


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#85
dustypink

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ok thanks very much x


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#86
BrianDrab

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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