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Removal instructions for StudyHQ

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#1
Metallica

Metallica

    Spyware Veteran

  • GeekU Moderator
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Content is republished with permission from Malwarebytes.

What is StudyHQ?

The Malwarebytes research team has determined that StudyHQ is a browser hijacker. These so-called "hijackers" manipulate your browser(s), for example to change your startpage or searchscopes, so that the affected browser visits their site or one of their choice. This one also displays advertisements.
StudyHQ is a Mindspark/Ask toolbar.

How do I know if my computer is affected by StudyHQ?

You may see these browser extensions/add-ons:

warning1.png

warning3.png

warning5.png

You may see this entry in your list of installed software:

warning6.png

these warnings:

main.png

warning2.png

warning4.png

and this toolbar in your browser(s):

icons.png

How did StudyHQ get on my computer?

Browser hijackers use different methods for distributing themselves. This particular one was downloaded from their site.

How do I remove StudyHQ?

Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted program.
You can use their own uninstaller first, but I would advise to follow the steps below anyway.
  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-version.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:
    • Enable free trial of Malwarebytes Anti-Malware Premium
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has loaded, select Scan Now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of StudyHQ?
  • If you are using Chrome, you may have to remove the Extension manually under Tools > Settings > Extensions. Remove the checkmark and click on the bin behind the StudyHQ entry.
How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the StudyHQ hijacker. It would have warned you before the rogue could install itself, giving you a chance to stop it before it became too late.

protection1.png


Technical details for experts

Signs in a HijackThis log:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.tb.ask.com/index.jhtml?n=781B139A&p2=^BVJ^yyyyyy^YYA^nl&ptb=7388B58C-CB05-4F62-BE74-70F6EC228D31
R3 - URLSearchHook: (no name) - {65c48302-5517-4c45-b35c-b39ad2fd210c} - C:\Program Files\StudyHQ_d0\bar\1.bin\d0SrcAs.dll
O2 - BHO: Search Assistant BHO - {be9ec627-ec66-41ca-bedb-be06573ca920} - C:\Program Files\StudyHQ_d0\bar\1.bin\d0SrcAs.dll
O2 - BHO: Toolbar BHO - {d01c6cde-b7aa-490b-bc49-0ed699a37cb3} - C:\PROGRA~1\STUDYH~2\bar\1.bin\d0bar.dll
O3 - Toolbar: StudyHQ - {72857cf6-12b9-43f7-8bce-4385dc65a9e4} - C:\Program Files\StudyHQ_d0\bar\1.bin\d0bar.dll
O4 - HKLM\..\Run: [StudyHQ EPM Support] "C:\PROGRA~1\STUDYH~2\bar\1.bin\d0medint.exe" T8EPMSUP.DLL,S
O4 - HKLM\..\Run: [StudyHQ AppIntegrator 32-bit] C:\PROGRA~1\STUDYH~2\bar\1.bin\AppIntegrator.exe
O4 - HKLM\..\Run: [StudyHQ Search Scope Monitor] "C:\PROGRA~1\STUDYH~2\bar\1.bin\d0srchmn.exe" /m=2 /w /h
O23 - Service: StudyHQService (StudyHQ_d0Service) - Mindspark - C:\PROGRA~1\STUDYH~2\bar\1.bin\d0barsvc.exe
Possible signs in FRST logs:

 (Mindspark) C:\Program Files\StudyHQ_d0\bar\1.bin\d0barsvc.exe
 (Mindspark) C:\Program Files\StudyHQ_d0\bar\1.bin\APPINTEGRATOR.EXE
 HKLM\...\Run: [StudyHQ EPM Support] => C:\Program Files\StudyHQ_d0\bar\1.bin\d0medint.exe [12872 2015-04-04] (Mindspark)
 HKLM\...\Run: [StudyHQ AppIntegrator 32-bit] => C:\Program Files\StudyHQ_d0\bar\1.bin\AppIntegrator.exe [225864 2015-04-04] (Mindspark)
 HKLM\...\Run: [StudyHQ Search Scope Monitor] => "C:\PROGRA~1\STUDYH~2\bar\1.bin\d0srchmn.exe" /m=2 /w /h
 HKCU\Software\Microsoft\Internet Explorer\Main,Start Page"="http://home.tb.ask.com/index.jhtml?n=781B139A&p2=^BVJ^yyyyyy^YYA^nl&ptb=7388B58C-CB05-4F62-BE74-70F6EC228D31
 URLSearchHook: HKCU - (No Name) - {65c48302-5517-4c45-b35c-b39ad2fd210c} - C:\Program Files\StudyHQ_d0\bar\1.bin\d0SrcAs.dll (Mindspark)
 SearchScopes: HKLM -> {b7f4511b-6fad-4627-af1c-02d05f9376b0} URL"="http://search.tb.ask.com/search/GGmain.jhtml?p2=^BVJ^yyyyyy^YYA^nl&ptb=7388B58C-CB05-4F62-BE74-70F6EC228D31&ind=2015040404&n=781b1394&psa=&st=sb&searchfor={searchTerms}
 SearchScopes: HKCU -> DefaultScope {b7f4511b-6fad-4627-af1c-02d05f9376b0} URL"="http://search.tb.ask.com/search/GGmain.jhtml?p2=^BVJ^yyyyyy^YYA^nl&ptb=7388B58C-CB05-4F62-BE74-70F6EC228D31&ind=2015040404&n=781b1394&psa=&st=sb&searchfor={searchTerms}
 SearchScopes: HKCU -> {b7f4511b-6fad-4627-af1c-02d05f9376b0} URL"="http://search.tb.ask.com/search/GGmain.jhtml?p2=^BVJ^yyyyyy^YYA^nl&ptb=7388B58C-CB05-4F62-BE74-70F6EC228D31&ind=2015040404&n=781b1394&psa=&st=sb&searchfor={searchTerms}
 BHO: Search Assistant BHO -> {be9ec627-ec66-41ca-bedb-be06573ca920} -> C:\Program Files\StudyHQ_d0\bar\1.bin\d0SrcAs.dll [2015-04-04] (Mindspark)
 BHO: Toolbar BHO -> {d01c6cde-b7aa-490b-bc49-0ed699a37cb3} -> C:\Program Files\StudyHQ_d0\bar\1.bin\d0bar.dll [2015-04-04] (Mindspark)
 Toolbar: HKLM - StudyHQ - {72857cf6-12b9-43f7-8bce-4385dc65a9e4} - C:\Program Files\StudyHQ_d0\bar\1.bin\d0bar.dll [2015-04-04] (Mindspark)
 Toolbar: HKCU -> StudyHQ - {72857CF6-12B9-43F7-8BCE-4385DC65A9E4} - C:\Program Files\StudyHQ_d0\bar\1.bin\d0bar.dll [2015-04-04] (Mindspark)
 FF DefaultSearchEngine: Ask Web Search
 FF SelectedSearchEngine: Ask Web Search
 FF Homepage: hxxp://home.tb.ask.com/index.jhtml?ptb=9A99999C-D58E-4706-ABC7-F847302C06D8&n=781b139a&p2=^BVJ^foxyyy^YYA^nl
 FF Keyword.URL: hxxp://search.tb.ask.com/search/GGmain.jhtml?st=kwd&ptb=9A99999C-D58E-4706-ABC7-F847302C06D8&n=781b139a&ind=2015040410&p2=^BVJ^foxyyy^YYA^nl&searchfor=
 FF Extension: No Name - C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\6qeoodjs.default-1401006518835\extensions\[email protected]ad184bd23.com [Not Found]
 FF SearchPlugin: C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\6qeoodjs.default-1401006518835\searchplugins\ask-web-search.xml [2015-04-04]
 FF Extension: StudyHQ - C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\6qeoodjs.default-1401006518835\Extensions\[email protected]_d0.com [2015-04-04]
 CHR Extension: (StudyHQ) - C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\nnpkbpemkbeakdjfadfhfolbdociodln [2015-04-04]
 R2 StudyHQ_d0Service; C:\Program Files\StudyHQ_d0\bar\1.bin\d0barsvc.exe [90696 2015-04-04] (Mindspark)
 () C:\Program Files\StudyHQ_d0
 () C:\Program Files\StudyHQ_d0EI

StudyHQ Internet Explorer Toolbar (HKLM\...\StudyHQ_d0bar Uninstall Internet Explorer) (Version:  - Mindspark Interactive Network) <==== ATTENTION
CustomCLSID: HKU\S-1-5-21-4016700205-1717049133-1125222536-1001_Classes\CLSID\{65c48302-5517-4c45-b35c-b39ad2fd210c}\InprocServer32 -> C:\Program Files\StudyHQ_d0\bar\1.bin\d0SrcAs.dll (Mindspark)

An excerpt from the Malwarebytes Anti-Malware scan log:
(full log available on request)

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 4/4/2015
Scan Time: 10:46:34 AM
Logfile: mbamStudyHQ.txt
Administrator: Yes

Version: 2.01.0.1004
Malware Database: v2015.04.04.02
Rootkit Database: v2015.03.31.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: Malwarebytes

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 289325
Time Elapsed: 4 min, 13 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 1
PUP.Optional.MindSpark, C:\Program Files\StudyHQ_d0\bar\1.bin\d0SrcAs.dll, Delete-on-Reboot, [eba74d1b3a50e84ec6478a49b94802fe], 

Registry Keys: 95
PUP.Optional.MindSpark, HKLM\SOFTWARE\CLASSES\CLSID\{be9ec627-ec66-41ca-bedb-be06573ca920}, Quarantined, [eba74d1b3a50e84ec6478a49b94802fe], 
PUP.Optional.MindSpark, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{BE9EC627-EC66-41CA-BEDB-BE06573CA920}, Quarantined, [eba74d1b3a50e84ec6478a49b94802fe], 
PUP.Optional.MindSpark, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{D01C6CDE-B7AA-490B-BC49-0ED699A37CB3}, Quarantined, [b7db5f092b5f8da94ac3567dae531be5], 
PUP.Optional.MindSpark, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\StudyHQ_d0bar Uninstall Internet Explorer, Quarantined, [b7db5f092b5f8da94ac3567dae531be5], 
PUP.Optional.GlobalUpdate.C, HKCU\SOFTWARE\GLOBALUPDATE\UPDATE\PROXY, Quarantined, [533f5a0ea6e4bf7768caa31212f1db25], 
PUP.Optional.Ask.A, HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{B7F4511B-6FAD-4627-AF1C-02D05F9376B0}, Quarantined, [bfd3f96f0189ee4853c153f9a560c937], 

Registry Values: 12
PUP.Optional.MindSpark, HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\URLSEARCHHOOKS|{65C48302-5517-4C45-B35C-B39AD2FD210C}, Quarantined, [eba74d1b3a50e84ec6478a49b94802fe], 
PUP.Optional.MindSpark, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\TOOLBAR|{72857CF6-12B9-43F7-8BCE-4385DC65A9E4}, Quarantined, [b7db5f092b5f8da94ac3567dae531be5], 
PUP.Optional.MindSpark, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|StudyHQ AppIntegrator 32-bit, C:\PROGRA~1\STUDYH~2\bar\1.bin\AppIntegrator.exe, Quarantined, [f79b11575634a98df11cd8fb2fd248b8]
PUP.Optional.MindSpark, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|StudyHQ EPM Support, "C:\PROGRA~1\STUDYH~2\bar\1.bin\d0medint.exe" T8EPMSUP.DLL,S, Quarantined, [deb41157c7c31521b05dc013cd34aa56]
PUP.Optional.MindSpark.A, HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\TOOLBAR\WEBBROWSER\{72857CF6-12B9-43F7-8BCE-4385DC65A9E4}, Quarantined, [187ad791e2a84aec627ef27e758e35cb], 
PUP.Optional.MindSpark.A, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\TOOLBAR\{72857cf6-12b9-43f7-8bce-4385dc65a9e4}, Quarantined, [8b071e4aeb9fe74ffae6b4bc22e132ce], 
PUP.Optional.GlobalUpdate.C, HKLM\SOFTWARE\GLOBALUPDATE\UPDATEDEV|AuCheckPeriodMs, 21600000, Quarantined, [d1c1db8df694ed497128cce82ad9d030]
PUP.Optional.Ask.A, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{b7f4511b-6fad-4627-af1c-02d05f9376b0}|DisplayName, Ask Web Search, Quarantined, [ff931751107a47efd14463e9af5624dc]
PUP.Optional.MindSpark, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|StudyHQ Search Scope Monitor, "C:\PROGRA~1\STUDYH~2\bar\1.bin\d0srchmn.exe" /m=2 /w /h, Quarantined, [4052c2a68a005bdb05220f2f8a7b4bb5]
PUP.Optional.GlobalUpdate.C, HKCU\SOFTWARE\GLOBALUPDATE\UPDATE\PROXY|source, IE, Quarantined, [533f5a0ea6e4bf7768caa31212f1db25]
PUP.Optional.Ask.A, HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{b7f4511b-6fad-4627-af1c-02d05f9376b0}|DisplayName, Ask Web Search, Quarantined, [bfd3f96f0189ee4853c153f9a560c937]

Registry Data: 1
PUP.Optional.AskWebSearch, HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN|Start Page, http://home.tb.ask.com/index.jhtml?n=781B139A&p2=^BVJ^yyyyyy^YYA^nl&ptb=7388B58C-CB05-4F62-BE74-70F6EC228D31, Good: (www.google.com), Bad: (http://home.tb.ask.com/index.jhtml?n=781B139A&p2=^BVJ^yyyyyy^YYA^nl&ptb=7388B58C-CB05-4F62-BE74-70F6EC228D31),Replaced,[712177f1157542f4bd3ba354d92cc13f]

Folders: 113
PUP.Optional.MindSpark.A, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\6qeoodjs.default-1401006518835\extensions\[email protected]_d0.com, Quarantined, [543e82e628629c9ae146b201c63d2fd1], 
PUP.Optional.MindSpark.A, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\6qeoodjs.default-1401006518835\StudyHQ_d0, Quarantined, [00923137d4b6fe38d088753e0ef5ff01], 
PUP.Optional.MindSpark.A, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\nnpkbpemkbeakdjfadfhfolbdociodln, Quarantined, [642e5018f7930a2c8ccd7d367b886898], 
PUP.Optional.MindSpark.A, C:\Program Files\StudyHQ_d0, Delete-on-Reboot, [cac87deb6f1bc571c09b278ced16a15f], 
PUP.Optional.MindSpark.A, C:\Program Files\StudyHQ_d0\bar, Delete-on-Reboot, [cac87deb6f1bc571c09b278ced16a15f], 
PUP.Optional.MindSpark.A, C:\Program Files\StudyHQ_d0EI, Quarantined, [464c8cdc43471026cc8fe5cee81be21e], 
PUP.Optional.MindSpark.A, C:\Users\{username}\AppData\LocalLow\StudyHQ_d0, Quarantined, [7c166afe05853006b1ab842ff90ae61a], 

Files: 339
PUP.Optional.MindSpark, C:\Program Files\StudyHQ_d0\bar\1.bin\APPINTEGRATORSTUB.DLL, Delete-on-Reboot, [fe9483e5acde4ee85bb2c40f9968ee12], 
PUP.Optional.MindSpark, C:\Program Files\StudyHQ_d0\bar\1.bin\d0SrcAs.dll, Delete-on-Reboot, [eba74d1b3a50e84ec6478a49b94802fe], 
PUP.Optional.MindSpark, C:\Program Files\StudyHQ_d0\bar\1.bin\d0bar.dll, Quarantined, [b7db5f092b5f8da94ac3567dae531be5], 
PUP.Optional.MindSpark, C:\Program Files\StudyHQ_d0\bar\1.bin\d0barsvc.exe, Delete-on-Reboot, [a0f2dd8b474370c66e9f9f34dc25728e], 
PUP.Optional.MindSpark, C:\Program Files\StudyHQ_d0\bar\1.bin\APPINTEGRATOR.EXE, Delete-on-Reboot, [f79b11575634a98df11cd8fb2fd248b8], 
PUP.Optional.MindSpark, C:\Program Files\StudyHQ_d0\bar\1.bin\ASSISTMONITOR.DLL, Delete-on-Reboot, [efa385e3ee9ced4921ecd6fd32cff709], 
PUP.Optional.MindSpark, C:\Program Files\StudyHQ_d0\bar\1.bin\HPG.DLL, Delete-on-Reboot, [9df51d4ba2e889ad19f4cd06df2226da], 
PUP.Optional.MindSpark, C:\Program Files\StudyHQ_d0\bar\1.bin\d0dlghk.dll, Delete-on-Reboot, [3260c0a84a40e155f01d07cc0bf6d927], 
PUP.Optional.MindSpark, C:\Program Files\StudyHQ_d0\bar\1.bin\TOOLBARGUARD.DLL, Delete-on-Reboot, [e1b1bfa95535b383fb12d7fcfe03b749], 
PUP.Optional.MindSpark, C:\Program Files\StudyHQ_d0\bar\1.bin\d0medint.exe, Quarantined, [deb41157c7c31521b05dc013cd34aa56], 
PUP.Optional.MindSpark.A, C:\Users\{username}\Downloads\StudyHQ.exe, Quarantined, [fc96d692dbaff73f2973c7d9a263d030], 
PUP.Optional.MindSpark, C:\Users\{username}\Downloads\StudyHQSetup2.5.15.8.^BVJ^man000^YYA^.exe, Quarantined, [6c2656123f4bdb5b5b8d0bd4d62fd52b], 
PUP.Optional.MindSpark.A, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_gostudyhq.dl.tb.ask.com_0.localstorage, Quarantined, [bfd30068e8a2b185a6e2cde9758e9e62], 
PUP.Optional.MindSpark.A, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\6qeoodjs.default-1401006518835\searchplugins\ask-web-search.xml, Quarantined, [8d05095ffa9088aea6fba04c51b28a76], 
PUP.Optional.MindSpark.A, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\nnpkbpemkbeakdjfadfhfolbdociodln\12.9.6.18829_0\bg.html, Quarantined, [642e5018f7930a2c8ccd7d367b886898], 
PUP.Optional.MindSpark.A, C:\Program Files\StudyHQ_d0\bar\1.bin\d0skin.dll, Quarantined, [cac87deb6f1bc571c09b278ced16a15f], 
PUP.Optional.MindSpark.A, C:\Program Files\StudyHQ_d0\bar\gen1\COMMON.T8S, Quarantined, [cac87deb6f1bc571c09b278ced16a15f], 
PUP.Optional.MindSpark.A, C:\Program Files\StudyHQ_d0\bar\Message\COMMON.T8S, Quarantined, [cac87deb6f1bc571c09b278ced16a15f], 
PUP.Optional.MindSpark.A, C:\Program Files\StudyHQ_d0\bar\Settings\s_pid.dat, Quarantined, [cac87deb6f1bc571c09b278ced16a15f], 
PUP.Optional.MindSpark.A, C:\Program Files\StudyHQ_d0EI\Installr\1.bin\d0EIPlug.dll, Quarantined, [464c8cdc43471026cc8fe5cee81be21e], 
PUP.Optional.MindSpark.A, C:\Users\{username}\AppData\LocalLow\StudyHQ_d0EI\Installr\Cache\files.ini, Quarantined, [583aed7bc3c782b4a9b38d2662a129d7], 
PUP.Optional.ASK.A, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\6qeoodjs.default-1401006518835\prefs.js, Good: (), Bad: (user_pref("browser.startup.homepage", "http://home.tb.ask.com/index.jhtml?ptb=9A99999C-D58E-4706-ABC7-F847302C06D8&n=781b139a&p2=^BVJ^foxyyy^YYA^nl");), Replaced,[e4ae55139ceea294d9d9b87fee18629e]
PUP.Optional.ASK.A, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\6qeoodjs.default-1401006518835\prefs.js, Good: (), Bad: (spark.studyhqdictionary\",\"p\":\"L.8.3\"},{\"b\":223644060,\"c\":\"mindspark.duolingo\",\"p\":\"L.8.4\"},{\"b\":223644059,\"c\":\"mindspark.coursera\",\"p\":\"L.8.5\"},{\"b\":223644058,\"c\":\"), Replaced,[e8aa03653951c76f971b95a2699dcb35]
PUP.Optional.ASK.A, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\6qeoodjs.default-1401006518835\prefs.js, Good: (), Bad: (user_pref("keyword.URL", "http://search.tb.ask.com/search/GGmain.jhtml?st=kwd&ptb=9A99999C-D58E-4706-ABC7-F847302C06D8&n=781b139a&ind=2015040410&p2=^BVJ^foxyyy^YYA^nl&searchfor=");), Replaced,[12807aee08828ea8615276c13ec8e11f]

Physical Sectors: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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