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#1
bryan6791

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I am using WinXP. I am getting alot of error messages when I startup, restart, and shut down the computer. Here are some of the error messages I am receiving.

1.wuauclt.exe - DLL Initialization Failed

 explorer.exe - "                                    "

 msiexec.exe - "                                    "

2.End Program - rundll32.exe This program is not responding.

3.msdtc.exe - Application error - The instruction at " forgot to write down" referenced memory at "                      ." The memory could not be "read"

                                                    Click on OK to terminate the program.

4.C:\Program Files\Avira\Avira Desktop\avcenter.exe

    Windows cannot open this program because it has been prevented by a software restriction policy. For more information, open Event Viewer or contact your system administrator.

Can this computer be fixed? If so thanks for the help.


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#2
Aura

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Hi bryan6791 :)

Let's take a closer look at your start-up entries, this way we'll be able to identify the errors you're having. We'll also check the errors in the Event Viewer.

sUc2qjf.pngAutoruns - Start-up Entries
Follow the instructions below to give me an Autoruns log containing your start-up entries:
  • Download Autoruns.zip from the Sysinternals Suite webpage;
  • Extract the content of the Autoruns.zip folder where you want, then go in the folder, right-click on Autoruns.exe and select Run as Administrator;
  • Accept the EULA on opening, then wait for all the entries to load;
  • Click on File then Save and save the file to a location easily accessible;
  • Go on ge.tt and upload the Autoruns file you saved;
  • Once done, post the download URL of your uploaded file in your next reply;
3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
      Yjt97o0.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#3
bryan6791

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MiniToolBox by Farbar  Version: 09-03-2015
Ran by Bryan Bridgewater (administrator) on 05-04-2015 at 16:28:49
Running from "C:\Documents and Settings\Bryan Bridgewater\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Model: KM400-8235 Manufacturer: MICRO-STAR INTERNATIONAL CO., LTD
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/05/2015 02:04:34 AM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 5.1.2600.5512, faulting module svchost.exe, version 5.1.2600.5512, fault address 0x000036d4.
Processing media-specific event for [svchost.exe!ws!]

Error: (04/05/2015 02:04:05 AM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 5.1.2600.5512, faulting module , version 0.0.0.0, fault address 0x00000000.
Processing media-specific event for [svchost.exe!ws!]

Error: (04/04/2015 04:57:36 PM) (Source: Application Error) (User: )
Description: Faulting application 2a.tmp, version 1.0.0.1, faulting module 2a.tmp, version 1.0.0.1, fault address 0x000087d1.
Processing media-specific event for [2a.tmp!ws!]

Error: (04/04/2015 04:57:30 PM) (Source: Application Error) (User: )
Description: Faulting application 28.tmp, version 1.0.0.1, faulting module 28.tmp, version 1.0.0.1, fault address 0x000087d1.
Processing media-specific event for [28.tmp!ws!]

Error: (04/04/2015 04:56:32 PM) (Source: Application Error) (User: )
Description: Faulting application 26.tmp, version 1.0.0.1, faulting module 26.tmp, version 1.0.0.1, fault address 0x000087d1.
Processing media-specific event for [26.tmp!ws!]

Error: (04/03/2015 04:47:57 PM) (Source: Application Error) (User: )
Description: Faulting application 1b.tmp, version 1.0.0.1, faulting module 1b.tmp, version 1.0.0.1, fault address 0x000087d1.
Processing media-specific event for [1b.tmp!ws!]

Error: (04/03/2015 04:45:16 PM) (Source: Application Error) (User: )
Description: Faulting application 11.tmp, version 1.0.0.1, faulting module 11.tmp, version 1.0.0.1, fault address 0x000087d1.
Processing media-specific event for [11.tmp!ws!]

Error: (04/03/2015 04:44:23 PM) (Source: Application Error) (User: )
Description: Faulting application 10.tmp, version 1.0.0.1, faulting module 10.tmp, version 1.0.0.1, fault address 0x000087d1.
Processing media-specific event for [10.tmp!ws!]

Error: (04/02/2015 06:31:43 PM) (Source: Application Error) (User: )
Description: Faulting application db.tmp, version 0.0.0.0, faulting module db.tmp, version 0.0.0.0, fault address 0x000087d1.
Processing media-specific event for [db.tmp!ws!]

Error: (04/02/2015 01:38:57 PM) (Source: Application Error) (User: )
Description: Faulting application 37.tmp, version 0.0.0.0, faulting module 37.tmp, version 0.0.0.0, fault address 0x000087d1.
Processing media-specific event for [37.tmp!ws!]


System errors:
=============
Error: (04/05/2015 04:21:12 PM) (Source: Service Control Manager) (User: )
Description: The TightVNC Server service failed to start due to the following error:
%%3

Error: (04/05/2015 04:21:12 PM) (Source: Service Control Manager) (User: )
Description: The Norton Safe Web Lite service failed to start due to the following error:
%%3

Error: (04/05/2015 04:21:12 PM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:
%%3

Error: (04/05/2015 04:21:12 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP NetBIOS Helper service failed to start due to the following error:
%%1053

Error: (04/05/2015 04:21:12 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the TCP/IP NetBIOS Helper service to connect.

Error: (04/05/2015 04:21:12 PM) (Source: Service Control Manager) (User: )
Description: The Windows Driver Foundation - User-mode Driver Framework service failed to start due to the following error:
%%1053

Error: (04/05/2015 04:21:12 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Windows Driver Foundation - User-mode Driver Framework service to connect.

Error: (04/05/2015 01:58:09 AM) (Source: Service Control Manager) (User: )
Description: The TightVNC Server service failed to start due to the following error:
%%3

Error: (04/05/2015 01:58:09 AM) (Source: Service Control Manager) (User: )
Description: The Norton Safe Web Lite service failed to start due to the following error:
%%3

Error: (04/05/2015 01:58:09 AM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:
%%3


Microsoft Office Sessions:
=========================
Error: (04/05/2015 02:04:34 AM) (Source: Application Error)(User: )
Description: svchost.exe5.1.2600.5512svchost.exe5.1.2600.5512000036d4

Error: (04/05/2015 02:04:05 AM) (Source: Application Error)(User: )
Description: svchost.exe5.1.2600.55120.0.0.000000000

Error: (04/04/2015 04:57:36 PM) (Source: Application Error)(User: )
Description: 2a.tmp1.0.0.12a.tmp1.0.0.1000087d1

Error: (04/04/2015 04:57:30 PM) (Source: Application Error)(User: )
Description: 28.tmp1.0.0.128.tmp1.0.0.1000087d1

Error: (04/04/2015 04:56:32 PM) (Source: Application Error)(User: )
Description: 26.tmp1.0.0.126.tmp1.0.0.1000087d1

Error: (04/03/2015 04:47:57 PM) (Source: Application Error)(User: )
Description: 1b.tmp1.0.0.11b.tmp1.0.0.1000087d1

Error: (04/03/2015 04:45:16 PM) (Source: Application Error)(User: )
Description: 11.tmp1.0.0.111.tmp1.0.0.1000087d1

Error: (04/03/2015 04:44:23 PM) (Source: Application Error)(User: )
Description: 10.tmp1.0.0.110.tmp1.0.0.1000087d1

Error: (04/02/2015 06:31:43 PM) (Source: Application Error)(User: )
Description: db.tmp0.0.0.0db.tmp0.0.0.0000087d1

Error: (04/02/2015 01:38:57 PM) (Source: Application Error)(User: )
Description: 37.tmp0.0.0.037.tmp0.0.0.0000087d1



=========================== Installed Programs ============================
32 Bit HP CIO Components Installer (Version: 7.1.8 - Hewlett-Packard) Hidden
Adobe Flash Player 16 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Advantage Plus (HKCU\...\{ABC80E95-873B-43A8-8C05-133BFAD2F76D}) (Version:  - )
AGEIA PhysX v6.12.02 (HKLM\...\{7032E73F-68A0-48F9-8100-E70E79169BAE}) (Version: 6.12.02 - AGEIA Technologies, Inc.)
CameraDrivers (Version: 7.0.0.310 - Hewlett-Packard) Hidden
CameraUserGuides (Version: 7.0.0.310 - Hewlett-Packard) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.04 - Piriform)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
EVGA Display Driver (HKLM\...\{BEF3EFE7-5159-436D-9BF0-CCC633179EB4}) (Version: 1.00.000 - EVGA)
Google Update Helper (Version: 1.3.21.169 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.1.0.0 (Version: 1.00.0000 - Hewlett-Packard) Hidden
HP FWUpdateEDO2 (HKLM\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Officejet 4620 series Basic Device Software (HKLM\...\{C4E2A2F2-2A53-42C7-920A-169713776631}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet 4620 series Help (HKLM\...\{606C37AB-EB04-4270-A592-201A03C2DB36}) (Version: 6.0.0 - Hewlett Packard)
HP Officejet 4620 series Product Improvement Study (HKLM\...\{5696CE5E-FD09-4DFF-82CE-DB87229F03DD}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Photosmart Cameras 7.0 (HKLM\...\{4CE9FD0E-9D00-404a-AA78-F55537371611}) (Version: 7.0 - HP)
HP Update (HKLM\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (Version: 1.00.0000 - Microsoft) Hidden
hpicamDrvQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
I.R.I.S. OCR (HKLM\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
InstantShareAlert (Version: 1.00.0000 - HP) Hidden
LightScribe  1.6.43.1 (Version: 1.6.43.1 - http://www.lightscribe.com)Hidden
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 (Version: 1.1.4322 - Microsoft) Hidden
Microsoft .NET Framework 1.1 Security Update (KB2698023) (HKLM\...\M2698023) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft Default Manager (Version: 2.1.54.0 - Microsoft Corporation) Hidden
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9 (Version:  - Microsoft Corporation) Hidden
Microsoft Office XP Standard (HKLM\...\{91120409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.6626.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
MSXML 4.0 SP2 (KB927978) (HKLM\...\{37477865-A3F1-4772-AD43-AAFC6BCFF99F}) (Version: 4.20.9841.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 6.0 Parser (KB925673) (HKLM\...\{FE9126DB-5F84-495A-BB46-3C724F1C2D08}) (Version: 6.00.3888.0 - Microsoft Corporation)
Nero 7 Essentials (HKLM\...\{F61DD673-0030-4BB2-A382-7E57E97F1033}) (Version: 7.02.8078 - Nero AG)
PowerDVD (HKLM\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version:  - )
Smart Luck History Editor Version 1.0.1.21 (HKLM\...\{FA9C2068-9144-426E-A0A1-E10E62B5DDB2}_is1) (Version:  - Gail Howard's)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
VIA Audio Driver Setup Program (HKLM\...\VIA Audio Driver Setup Program) (Version:  - )
VIA Rhine-Family Fast Ethernet Adapter (HKLM\...\VN_VUIns_Rhine_VIA) (Version:  - )
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WebFldrs XP (Version: 9.50.6513 - Microsoft Corporation) Hidden
Windows Genuine Advantage Notifications (KB905474) (HKLM\...\WgaNotify) (Version: 1.7.0017.0 - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Management Framework Core (HKLM\...\KB968930) (Version:  - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows Presentation Foundation (Version: 3.0.6920.0 - Microsoft Corporation) Hidden
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
XML Paper Specification Shared Components Pack 1.0 (Version:  - Microsoft Corporation) Hidden

**** End of log ****
 


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#4
bryan6791

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http://ge.tt/3YDWytD2/v/0?c


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#5
Aura

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Please save the Autoruns file in the .arn format, and not .txt :)
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#6
bryan6791

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Sorry about that I thought you wanted it in a .txt file.

http://ge.tt/8HWo7vD2/v/0?c


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#7
Aura

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I noticed presence of malware on your system. Before I continue assisting you with your issue, I'll ask you to get checked in the malware removal section of GeeksToGo. There you'll be assisted by a trained malware removal helper that will help you get rid of every infection on your system. In order to do that, you have to post a thread in the Virus, Spyware, Malware Removal section. You have to follow the instructions in the preparation guide prior to posting your thread, since it contains the steps to follow when posting it. Once you've been declared clean by your helper, you are free to comeback in this thread so we can continue working on your current issue, if it wasn't solved during your malware clean-up :)
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#8
bryan6791

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Okay well I cannot clean the computer because when I try to use my anti-virus program it gives me that error.

4.C:\Program Files\Avira\Avira Desktop\avcenter.exe

 Windows cannot open this program because it has been prevented by a software restriction policy. For more information, open Event Viewer or contact your system administrator.

Someone was helping me with the malware and said the computer was cleaned. I cannot use the Super AntiSpyware program because I get that same error message.

 Windows cannot open this program because it has been prevented by a software restriction policy. For more information, open Event Viewer or contact your system administrator.


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#9
Aura

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You'll have to post a thread in the malware removal section and a trained helper will assist you with your issue bryan :) You won't be using Avira for that clean-up, no worries. Your helper will make you use other specialized tools.
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