This issue has been happening for quite sometime, explorer crashes for few seconds then screen and icons come back, just shows the color of my start menu background.
About month ago i did a clean install of Windows 8.1 Pro because of another issue, i recall then seeing this issue but not as much as now. So feeling should not be due to corrupt windows files. This crash happens at least few times each day. No Blue Screen or error message, just exactly as described.
So far i have tried :
System File checker, no integrity violations
Dism restore health
reinstalling Graphics drivers, also have newest ones.
Updating all other software and if any device drivers were available
disable addons in Firefox and Internet Explorer
scanned for viruses with Malwarebytes, norton internet security (on my system) and Windows Malicious Removal Tool.
I thought it seemed to happen more so when using Firefox, but occurred without it being used. I can not pinpoint something that i am using (program) that could be causing this, but i notice sometimes when i left or right click i will see the blue busy circle spinning for few seconds, then explorer will crash.
In Event viewer the constant faulting module path seems to mostly be C:\Windows\system32\DEVRTL.dll
I used Windows Debugger but can not really understand it well. Few other Faulting module paths listed, all microsoft.
Other things i did not try was to disable all context menus except Microsoft ones, as this seems be a common issue for explorer to crash.
Here is one Event log
Log Name: Application
Source: Application Error
Date: 4/7/2015 3:10:46 PM
Event ID: 1000
Task Category: (100)
Faulting application name: Explorer.EXE, version: 6.3.9600.17667, time stamp: 0x54c6f7c2
Faulting module name: DEVRTL.dll, version: 6.3.9600.17415, time stamp: 0x5450429b
Exception code: 0xc0000005
Fault offset: 0x0000000000001475
Faulting process id: 0xbe0
Faulting application start time: 0x01d07164bbf896ca
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\DEVRTL.dll
Report Id: cb422694-dd59-11e4-829b-fcaa1429fd76
Faulting package full name:
Faulting package-relative application ID:
<Provider Name="Application Error" />
<TimeCreated SystemTime="2015-04-07T19:10:46.000000000Z" />
Tried most everything except disabling context menus, except microsoft ones, which seems to be one of the most common causes of this kind of crash.
Attached a Windows Debugger log
Edited by jds63, 07 April 2015 - 02:48 PM.