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PC running at a snail's pace [Solved]


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#1
boots789

boots789

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I'm taking a look at my girlfriend's Dell Inspiron 15 laptop. It's been running so slow that it's barely usable. There didn't seem to be an excessive amount of background processes running, but as with most Dell's, I'm aware there's a lot of pre-loaded, unnecessary crap. I'm not as familiar with Windows 8, so I'm having a bit a challenge navigating, but wanted to be sure I wasn't missing anything in terms of malware that could be bogging down the system. I'd also like to try to uninstall or disable any unnecessary applications or processes to try to speed things up.

 

Thank you in advance for any assistance you're able to provide.

 

Below are requested logs:

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 19-04-2015 01
Ran by Laura (administrator) on PORTABLELAPTOP on 19-04-2015 21:54:00
Running from C:\Users\Laura\Desktop
Loaded Profiles: Laura (Available profiles: Laura)
Platform: Windows 8 (X64) OS Language: English (United States)
Internet Explorer Version 10 (Default browser: Chrome)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo...very-scan-tool/
 
==================== Processes (Whitelisted) =================
 
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
 
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Andrea Electronics Corporation) C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
(Qualcomm Atheros Commnucations) C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\AdminService.exe
(Intel® Corporation) C:\Program Files\Intel\iCLS Client\HeciServer.exe
(Microsoft Corporation) C:\Windows\System32\dasHost.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe
(McAfee, Inc.) C:\Windows\System32\mfevtps.exe
(Microsoft Corporation) C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe
() C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
(Atheros) C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe
(McAfee, Inc.) C:\Program Files\mcafee\MSC\McA6C6D.tmp
(Microsoft Corporation) C:\Windows\SysWOW64\rundll32.exe
(Microsoft Corporation) C:\Windows\System32\rundll32.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Intel Corporation) C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
(SoftThinks SAS) C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(Microsoft Corporation) C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.0.1119.516_x64__8wekyb3d8bbwe\LiveComm.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
(Qualcomm Atheros Commnucations) C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe
() C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\ActivateDesktop.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Intel Corporation) C:\Windows\System32\igfxtray.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Dell Inc.) C:\Program Files\Dell\QuickSet\quickset.exe
(CyberLink Corp.) C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
(CyberLink) C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
(Intel Corporation) C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
(Qualcomm Atheros) C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtTray.exe
(SoftThinks - Dell) C:\Program Files (x86)\Dell Backup and Recovery\Toaster.exe
(SoftThinks - Dell) C:\Program Files (x86)\Dell Backup and Recovery\Components\DBRUpdate\DBRUpd.exe
() C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBRCrawler.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe
(Hewlett-Packard) C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
(Hewlett-Packard Co.) C:\Program Files (x86)\Hp\Digital Imaging\bin\hpqtra08.exe
(Microsoft Corporation) C:\Windows\SysWOW64\svchost.exe
(Hewlett-Packard Co.) C:\Program Files (x86)\Hp\Digital Imaging\bin\hpqste08.exe
(Hewlett-Packard Co.) C:\Program Files (x86)\Hp\Digital Imaging\bin\hpqbam08.exe
(Hewlett-Packard) C:\Program Files (x86)\Hp\Digital Imaging\bin\hpqgpc01.exe
(McAfee, Inc.) C:\Program Files\Common Files\McAfee\CSP\1.3.374.0\McCSPServiceHost.exe
(McAfee, Inc.) C:\Program Files\Common Files\McAfee\AMCore\mcshield.exe
(McAfee, Inc.) C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
(McAfee, Inc.) C:\Program Files\Common Files\McAfee\Platform\McUICnt.exe
(McAfee, Inc.) C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
(McAfee, Inc.) C:\Program Files\mcafee\vul\McVulCtr.exe
(McAfee, Inc.) C:\Program Files (x86)\McAfee\SiteAdvisor\mcsacore.exe
(McAfee, Inc.) C:\Program Files\mcafee\vul\McVulAlert.exe
(McAfee, Inc.) C:\Program Files\Common Files\McAfee\Platform\Core\mchost.exe
(Piriform Ltd) C:\Program Files\CCleaner\CCleaner64.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
 
 
==================== Registry (Whitelisted) ==================
 
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
 
HKLM\...\Run: [RTHDVCPL] => C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe [7191768 2013-06-27] (Realtek Semiconductor)
HKLM\...\Run: [RtHDVBg] => C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe [1321176 2013-06-28] (Realtek Semiconductor)
HKLM\...\Run: [RtHDVBg_PushButton] => C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe [1321176 2013-06-28] (Realtek Semiconductor)
HKLM\...\Run: [QuickSet] => c:\Program Files\Dell\QuickSet\QuickSet.exe [5762408 2013-03-05] (Dell Inc.)
HKLM\...\Run: [IAStorIcon] => C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe [287592 2013-08-31] (Intel Corporation)
HKLM\...\Run: [BtPreLoad] => C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtPreLoad.exe [64640 2012-12-28] ()
HKLM-x32\...\Run: [RemoteControl10] => C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe [102928 2012-10-23] (CyberLink Corp.)
HKLM-x32\...\Run: [mcpltui_exe] => C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe [643064 2015-02-09] (McAfee, Inc.)
HKLM-x32\...\Run: [HP Software Update] => C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe [96056 2013-05-30] (Hewlett-Packard)
HKLM-x32\...\Run: [] => [X]
Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)
HKLM\...\Policies\Explorer\Run: [BtvStack] => C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe [129664 2012-12-28] ( (Qualcomm Atheros Commnucations))
HKU\S-1-5-21-1588880646-1390265599-2014635343-1001\...\Run: [CCleaner Monitoring] => C:\Program Files\CCleaner\CCleaner64.exe [7451928 2015-03-13] (Piriform Ltd)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk [2015-03-24]
ShortcutTarget: HP Digital Imaging Monitor.lnk -> C:\Program Files (x86)\Hp\Digital Imaging\bin\hpqtra08.exe (Hewlett-Packard Co.)
ShellIconOverlayIdentifiers: [DBARFileBackuped] -> {831cebdd-6baf-4432-be76-9e0989c14aef} => C:\Windows\system32\mscoree.dll [2012-06-02] (Microsoft Corporation)
ShellIconOverlayIdentifiers: [DBARFileNotBackuped] -> {275e4fd7-21ef-45cf-a836-832e5d2cc1b3} => C:\Windows\system32\mscoree.dll [2012-06-02] (Microsoft Corporation)
 
==================== Internet (Whitelisted) ====================
 
(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)
 
HKU\S-1-5-21-1588880646-1390265599-2014635343-1001\Software\Microsoft\Internet Explorer\Main,Start Page = http://dell13.msn.com/?pc=DCJB
HKU\S-1-5-21-1588880646-1390265599-2014635343-1001\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dell13.msn.com/?pc=DCJB
HKU\S-1-5-21-1588880646-1390265599-2014635343-1001\Software\Microsoft\Internet Explorer\Main,DisableRequiresActiveXPrompt = www.people.com
SearchScopes: HKU\S-1-5-21-1588880646-1390265599-2014635343-1001 -> DefaultScope {2DFB645F-C7BE-4F8E-B823-BBDFAA42D4F2} URL = 
SearchScopes: HKU\S-1-5-21-1588880646-1390265599-2014635343-1001 -> {2DFB645F-C7BE-4F8E-B823-BBDFAA42D4F2} URL = 
BHO: Lync Browser Helper -> {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll [2014-08-16] (Microsoft Corporation)
BHO: CIESpeechBHO Class -> {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} -> C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll [2012-12-28] (Qualcomm Atheros Commnucations)
BHO: McAfee SiteAdvisor BHO -> {B164E929-A1B6-4A06-B104-2CD0E90A88FF} -> c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll [2014-10-30] (McAfee, Inc.)
BHO: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\URLREDIR.DLL [2014-08-16] (Microsoft Corporation)
BHO: Microsoft SkyDrive Pro Browser Helper -> {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL [2014-08-16] (Microsoft Corporation)
BHO-x32: McAfee SiteAdvisor BHO -> {B164E929-A1B6-4A06-B104-2CD0E90A88FF} -> c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll [2014-10-30] (McAfee, Inc.)
BHO-x32: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files\Microsoft Office 15\root\Office15\URLREDIR.DLL [2014-08-16] (Microsoft Corporation)
Toolbar: HKLM - McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll [2014-10-30] (McAfee, Inc.)
Toolbar: HKLM-x32 - McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll [2014-10-30] (McAfee, Inc.)
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll [2014-10-30] (McAfee, Inc.)
Handler-x32: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll [2014-10-30] (McAfee, Inc.)
Handler-x32: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL [2014-08-16] (Microsoft Corporation)
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll [2014-10-30] (McAfee, Inc.)
Handler-x32: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll [2014-10-30] (McAfee, Inc.)
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files\mcafee\MSC\McSnIePl64.dll [2015-02-27] (McAfee, Inc.)
Filter-x32: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files (x86)\McAfee\MSC\McSnIePl.dll [2015-02-27] (McAfee, Inc.)
Tcpip\Parameters: [DhcpNameServer] 75.75.75.75 75.75.76.76
 
FireFox:
========
FF Plugin: @mcafee.com/MSC,version=10 -> c:\PROGRA~1\mcafee\msc\NPMCSN~1.DLL [2015-02-27] ()
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll [2014-05-13] ( Microsoft Corporation)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI ipt;version=2.1.42 -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll [2012-06-06] (Intel Corporation)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI updater -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll [2012-06-06] (Intel Corporation)
FF Plugin-x32: @mcafee.com/MSC,version=10 -> c:\PROGRA~2\mcafee\msc\NPMCSN~1.DLL [2015-02-27] ()
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll [2014-05-13] ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\Program Files\Microsoft Office 15\root\Office15\NPSPWRAP.DLL [2014-08-16] (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=16.4.3505.0912 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2012-09-12] (Microsoft Corporation)
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.26.9\npGoogleUpdate3.dll [2015-04-19] (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.26.9\npGoogleUpdate3.dll [2015-04-19] (Google Inc.)
FF HKLM-x32\...\Firefox\Extensions: [{4ED1F68A-5463-4931-9384-8FFF5ED91D92}] - C:\Program Files (x86)\McAfee\SiteAdvisor
FF Extension: McAfee SiteAdvisor - C:\Program Files (x86)\McAfee\SiteAdvisor [2014-09-21]
FF HKLM-x32\...\Thunderbird\Extensions: [[email protected]] - C:\Program Files\McAfee\MSK
FF Extension: McAfee Anti-Spam Thunderbird Extension - C:\Program Files\McAfee\MSK [2014-09-21]
 
Chrome: 
=======
CHR Profile: C:\Users\Laura\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (Google Slides) - C:\Users\Laura\AppData\Local\Google\Chrome\User Data\Default\Extensions\aapocclcgogkmnckokdopfmhonfmgoek [2015-04-19]
CHR Extension: (Google Docs) - C:\Users\Laura\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2015-04-19]
CHR Extension: (Google Drive) - C:\Users\Laura\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2015-04-19]
CHR Extension: (YouTube) - C:\Users\Laura\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2015-04-19]
CHR Extension: (Google Search) - C:\Users\Laura\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2015-04-19]
CHR Extension: (Google Sheets) - C:\Users\Laura\AppData\Local\Google\Chrome\User Data\Default\Extensions\felcaaldnbdncclmgdcncolpebgiejap [2015-04-19]
CHR Extension: (SiteAdvisor) - C:\Users\Laura\AppData\Local\Google\Chrome\User Data\Default\Extensions\fheoggkfdfchfphceeifdbepaooicaho [2015-04-19]
CHR Extension: (Chrome Hotword Shared Module) - C:\Users\Laura\AppData\Local\Google\Chrome\User Data\Default\Extensions\lccekmodgklaepjeofjdjpbminllajkg [2015-04-19]
CHR Extension: (Google Wallet) - C:\Users\Laura\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2015-04-19]
CHR Extension: (Gmail) - C:\Users\Laura\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2015-04-19]
CHR HKLM\...\Chrome\Extension: [fheoggkfdfchfphceeifdbepaooicaho] - C:\Program Files (x86)\McAfee\SiteAdvisor\McChPlg.crx [2015-01-30]
CHR HKLM-x32\...\Chrome\Extension: [fheoggkfdfchfphceeifdbepaooicaho] - C:\Program Files (x86)\McAfee\SiteAdvisor\McChPlg.crx [2015-01-30]
 
==================== Services (Whitelisted) =================
 
(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)
 
R2 AtherosSvc; C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\adminservice.exe [226944 2012-12-28] (Qualcomm Atheros Commnucations) [File not signed]
R2 HomeNetSvc; C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe [335064 2014-10-31] (McAfee, Inc.)
R2 HPSLPSVC; C:\Program Files (x86)\HP\Digital Imaging\bin\HPSLPSVC64.DLL [1039360 2011-08-18] (Hewlett-Packard Co.) [File not signed]
R2 HPSupportSolutionsFrameworkService; C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe [89864 2014-12-11] (Hewlett-Packard Company)
R2 IAStorDataMgrSvc; C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [15720 2013-08-31] (Intel Corporation)
R2 jhi_service; C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe [165760 2012-07-17] (Intel Corporation)
R2 McAfee SiteAdvisor Service; C:\Program Files (x86)\McAfee\SiteAdvisor\McSACore.exe [154320 2014-12-03] (McAfee, Inc.)
R2 McAPExe; C:\Program Files\McAfee\MSC\McAPExe.exe [562200 2015-02-27] (McAfee, Inc.)
R2 mccspsvc; C:\Program Files\Common Files\McAfee\CSP\1.3.374.0\McCSPServiceHost.exe [422632 2015-01-22] (McAfee, Inc.)
R2 McNaiAnn; C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe [335064 2014-10-31] (McAfee, Inc.)
S3 McODS; C:\Program Files\mcafee\VirusScan\mcods.exe [601864 2015-02-27] (McAfee, Inc.)
R2 mcpltsvc; C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe [335064 2014-10-31] (McAfee, Inc.)
R2 McProxy; C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe [335064 2014-10-31] (McAfee, Inc.)
R2 mfecore; C:\Program Files\Common Files\McAfee\AMCore\mcshield.exe [1050952 2014-11-06] (McAfee, Inc.)
R2 mfefire; C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe [221832 2014-10-01] (McAfee, Inc.)
R2 mfevtp; C:\Windows\system32\mfevtps.exe [189920 2014-10-01] (McAfee, Inc.)
R2 MSK80Service; C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe [335064 2014-10-31] (McAfee, Inc.)
R2 Net Driver HPZ12; C:\Windows\System32\HPZinw12.dll [71680 2010-08-06] (Hewlett-Packard) [File not signed]
R2 OfficeSvc; C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe [1854056 2012-12-07] (Microsoft Corporation)
R2 Pml Driver HPZ12; C:\Windows\System32\HPZipm12.dll [89600 2010-08-06] (Hewlett-Packard) [File not signed]
R2 RichVideo; C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe [254512 2012-04-24] ()
R2 RtkAudioService; C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe [246488 2013-06-18] (Realtek Semiconductor)
R2 SftService; C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe [1915480 2013-05-23] (SoftThinks SAS)
S3 WinDefend; C:\Program Files\Windows Defender\MsMpEng.exe [16032 2014-09-22] (Microsoft Corporation)
R2 ZAtheros Wlan Agent; C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe [81536 2012-12-26] (Atheros) [File not signed]
 
==================== Drivers (Whitelisted) ====================
 
(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)
 
R3 BTATH_LWFLT; C:\Windows\system32\DRIVERS\btath_lwflt.sys [77464 2012-12-28] (Qualcomm Atheros)
R3 BthLEEnum; C:\Windows\system32\DRIVERS\BthLEEnum.sys [202752 2012-07-25] (Microsoft Corporation)
S3 cfwids; C:\Windows\System32\drivers\cfwids.sys [72136 2014-10-01] (McAfee, Inc.)
R1 CLVirtualDrive; C:\Windows\system32\DRIVERS\CLVirtualDrive.sys [92536 2012-06-25] (CyberLink)
S3 DellRbtn; C:\Windows\System32\drivers\DellRbtn.sys [10752 2013-01-24] (OSR Open Systems Resources, Inc.)
S3 dot4; C:\Windows\system32\DRIVERS\Dot4.sys [151968 2012-10-19] (Windows ® Win 7 DDK provider)
S3 Dot4Print; C:\Windows\System32\drivers\Dot4Prt.sys [27040 2012-10-19] (Windows ® Win 7 DDK provider)
R3 mfeapfk; C:\Windows\System32\drivers\mfeapfk.sys [181584 2014-10-01] (McAfee, Inc.)
R3 mfeavfk; C:\Windows\System32\drivers\mfeavfk.sys [313680 2014-10-01] (McAfee, Inc.)
S0 mfeelamk; C:\Windows\System32\drivers\mfeelamk.sys [70608 2014-10-01] (McAfee, Inc.)
R3 mfefirek; C:\Windows\System32\drivers\mfefirek.sys [526360 2014-10-01] (McAfee, Inc.)
R0 mfehidk; C:\Windows\System32\drivers\mfehidk.sys [786304 2014-10-01] (McAfee, Inc.)
R3 mfencbdc; C:\Windows\system32\DRIVERS\mfencbdc.sys [447440 2014-09-19] (McAfee, Inc.)
S3 mfencrk; C:\Windows\system32\DRIVERS\mfencrk.sys [96600 2014-09-19] (McAfee, Inc.)
R0 mfewfpk; C:\Windows\System32\drivers\mfewfpk.sys [348560 2014-10-01] (McAfee, Inc.)
S3 SmbDrv; C:\Windows\System32\drivers\Smb_driver_AMDASF.sys [30448 2013-08-12] (Synaptics Incorporated)
R3 SmbDrvI; C:\Windows\System32\drivers\Smb_driver_Intel.sys [34544 2013-08-12] (Synaptics Incorporated)
 
==================== NetSvcs (Whitelisted) ===================
 
(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)
 
 
==================== One Month Created Files and Folders ========
 
(If an entry is included in the fixlist, the file\folder will be moved.)
 
2015-04-19 21:54 - 2015-04-19 21:54 - 00020265 _____ () C:\Users\Laura\Desktop\FRST.txt
2015-04-19 21:53 - 2015-04-19 21:54 - 00000000 ____D () C:\FRST
2015-04-19 21:52 - 2015-04-19 21:51 - 02098176 _____ (Farbar) C:\Users\Laura\Desktop\FRST64.exe
2015-04-19 21:51 - 2015-04-19 21:51 - 02098176 _____ (Farbar) C:\Users\Laura\Downloads\FRST64.exe
2015-04-19 21:41 - 2015-04-19 21:41 - 00042118 _____ () C:\Users\Laura\Documents\Registry_Backup_041915.reg
2015-04-19 17:46 - 2015-04-19 17:46 - 00002261 _____ () C:\Users\Public\Desktop\Google Chrome.lnk
2015-04-19 17:46 - 2015-04-19 17:46 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome
2015-04-19 17:43 - 2015-04-19 17:43 - 00002802 _____ () C:\Windows\System32\Tasks\CCleanerSkipUAC
2015-04-19 17:42 - 2015-04-19 17:42 - 00000000 ____D () C:\Program Files\CCleaner
2015-04-19 17:30 - 2015-04-19 21:35 - 00000926 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2015-04-19 17:30 - 2015-04-19 17:46 - 00000000 ____D () C:\Program Files (x86)\Google
2015-04-19 17:30 - 2015-04-19 17:35 - 00000922 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2015-04-19 17:30 - 2015-04-19 17:30 - 00003898 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA
2015-04-19 17:30 - 2015-04-19 17:30 - 00003662 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore
2015-04-19 17:29 - 2015-04-19 17:46 - 00000000 ____D () C:\Users\Laura\AppData\Local\Google
2015-04-19 17:28 - 2015-04-19 17:29 - 00000000 ____D () C:\Users\Laura\AppData\Local\Deployment
2015-04-19 17:28 - 2015-04-19 17:28 - 00000000 ____D () C:\Users\Laura\AppData\Local\Apps\2.0
2015-04-12 17:03 - 2015-04-12 17:03 - 00000000 ____H () C:\Users\Laura\Downloads\BIT6D3F.tmp
2015-04-05 23:05 - 2015-04-05 23:05 - 00000000 ____D () C:\Users\Laura\Documents\My Scans
2015-03-24 23:12 - 2015-03-24 23:12 - 00000000 ____D () C:\ProgramData\WEBREG
2015-03-24 23:11 - 2015-03-24 23:12 - 00000000 ____D () C:\Users\Laura\AppData\Roaming\HP
2015-03-24 23:11 - 2015-03-24 23:11 - 00000000 ____D () C:\Users\Laura\AppData\Local\HP
2015-03-24 23:03 - 2015-04-19 17:13 - 00000000 ____D () C:\Users\Laura\AppData\Roaming\HpUpdate
2015-03-24 23:03 - 2015-03-24 23:03 - 00001058 _____ () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\I.R.I.S. OCR Registration.lnk
2015-03-24 23:02 - 2015-04-19 21:43 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\HP
2015-03-24 23:02 - 2015-03-24 23:02 - 00001323 _____ () C:\ProgramData\Microsoft\Windows\Start Menu\HP Solution Center.lnk
2015-03-24 23:02 - 2015-03-24 23:02 - 00001317 _____ () C:\Users\Public\Desktop\HP Solution Center.lnk
2015-03-24 23:02 - 2015-03-24 23:02 - 00000000 ____D () C:\Windows\SysWOW64\spool
2015-03-24 23:02 - 2015-03-24 23:02 - 00000000 ____D () C:\ProgramData\HP Product Assistant
2015-03-24 22:57 - 2015-04-19 21:43 - 00001834 _____ () C:\ProgramData\hpzinstall.log
2015-03-24 22:57 - 2015-03-24 23:12 - 00218322 _____ () C:\Windows\hpwins23.dat
2015-03-24 22:57 - 2012-10-15 10:11 - 00001698 ____N () C:\Windows\hpwmdl23.dat
2015-03-24 22:56 - 2012-08-23 15:21 - 01424896 _____ (Hewlett-Packard Co.) C:\Windows\system32\hpwtiop4.dll
2015-03-24 22:56 - 2010-05-13 06:29 - 00553472 _____ (Hewlett Packard) C:\Windows\system32\hppldcoi.dll
2015-03-24 22:56 - 2010-05-13 06:25 - 00906240 _____ (Hewlett-Packard) C:\Windows\system32\hpwwiax5.dll
2015-03-24 22:56 - 2010-02-01 02:54 - 00488960 _____ (Hewlett-Packard Co.) C:\Windows\system32\hpovst11.dll
2015-03-24 22:14 - 2015-04-19 21:43 - 00000000 ____D () C:\Program Files (x86)\Hp
2015-03-24 22:14 - 2015-03-24 22:14 - 00000000 ____D () C:\Users\Laura\AppData\Local\Hewlett-Packard
2015-03-24 22:14 - 2015-03-24 22:14 - 00000000 ____D () C:\Program Files (x86)\Hewlett-Packard
2015-03-20 22:41 - 2015-03-20 22:41 - 00000000 ___RD () C:\Users\Laura\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BT Devices
 
==================== One Month Modified Files and Folders =======
 
(If an entry is included in the fixlist, the file\folder will be moved.)
 
2015-04-19 21:32 - 2014-01-24 20:36 - 01049739 _____ () C:\Windows\WindowsUpdate.log
2015-04-19 21:22 - 2012-07-26 04:12 - 00000000 ____D () C:\Windows\AUInstallAgent
2015-04-19 21:00 - 2012-07-26 04:12 - 00000000 ____D () C:\Windows\system32\sru
2015-04-19 18:18 - 2012-07-26 03:59 - 00000000 ____D () C:\Windows\CbsTemp
2015-04-19 17:44 - 2014-08-16 20:06 - 00000000 ____D () C:\Users\Laura\AppData\Local\CrashDumps
2015-04-19 17:44 - 2014-01-24 19:09 - 00000000 ____D () C:\Windows\Panther
2015-04-19 16:50 - 2012-07-26 01:26 - 00262144 ___SH () C:\Windows\system32\config\ELAM
2015-04-12 17:19 - 2012-07-26 04:12 - 00000000 ____D () C:\Windows\system32\NDF
2015-04-05 23:26 - 2014-01-24 21:15 - 00000000 ____D () C:\Program Files (x86)\Dell Backup and Recovery
2015-03-24 23:11 - 2014-09-19 22:10 - 00000000 ____D () C:\ProgramData\HP
2015-03-24 23:11 - 2012-07-26 01:26 - 00000159 _____ () C:\Windows\win.ini
2015-03-20 22:45 - 2012-07-26 03:28 - 00850046 _____ () C:\Windows\system32\PerfStringBackup.INI
 
==================== Files in the root of some directories =======
 
2015-03-24 22:57 - 2015-04-19 21:43 - 0001834 _____ () C:\ProgramData\hpzinstall.log
2014-01-24 21:14 - 2014-01-24 21:15 - 0000119 _____ () C:\ProgramData\{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}.log
2014-01-24 21:10 - 2014-01-24 21:11 - 0000106 _____ () C:\ProgramData\{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}.log
2014-01-24 21:11 - 2014-01-24 21:13 - 0000111 _____ () C:\ProgramData\{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}.log
2014-01-24 21:09 - 2014-01-24 21:09 - 0000107 _____ () C:\ProgramData\{C59C179C-668D-49A9-B6EA-0121CCFC1243}.log
2014-01-24 21:13 - 2014-01-24 21:14 - 0000108 _____ () C:\ProgramData\{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}.log
 
==================== Bamital & volsnap Check =================
 
(There is no automatic fix for files that do not pass verification.)
 
C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed
 
 
LastRegBack: 2015-04-19 18:15
 
==================== End Of Log ============================
 
Additional scan result of Farbar Recovery Scan Tool (x64) Version: 19-04-2015 01
Ran by Laura at 2015-04-19 21:54:53
Running from C:\Users\Laura\Desktop
Boot Mode: Normal
==========================================================
 
 
==================== Security Center ========================
 
(If an entry is included in the fixlist, it will be removed.)
 
AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: McAfee Anti-Virus and Anti-Spyware (Disabled - Up to date) {DA9F8ED0-D0DE-39CC-F55A-51AB4CC1B556}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: McAfee Anti-Virus and Anti-Spyware (Disabled - Up to date) {61FE6F34-F6E4-3642-CFEA-6AD93746FFEB}
 
==================== Installed Programs ======================
 
(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)
 
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
6500_E709_eDocs (x32 Version: 1.00.0000 - Hewlett-Packard) Hidden
6500_E709_Help (x32 Version: 1.00.0000 - Hewlett-Packard) Hidden
6500_E709a (x32 Version: 140.0.001.000 - Hewlett-Packard) Hidden
bpd_scan (x32 Version: 3.00.0000 - Hewlett-Packard) Hidden
BPDSoftware (x32 Version: 140.0.001.000 - Hewlett-Packard) Hidden
BPDSoftware_Ini (x32 Version: 1.00.0000 - Hewlett-Packard) Hidden
BufferChm (x32 Version: 140.0.298.000 - Hewlett-Packard) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.04 - Piriform)
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 10.0 - CyberLink Corp.)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 1.5.0.0 - Dell Inc.)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.5.0.0 - Dell Inc.)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.0.6584.52 - Dell)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 17.0.8.1 - Synaptics Incorporated)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Dell Inc.)
Destinations (x32 Version: 140.0.253.000 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 140.0.298.000 - Hewlett-Packard) Hidden
DocProc (x32 Version: 140.0.185.000 - Hewlett-Packard) Hidden
Fax (x32 Version: 140.0.307.000 - Hewlett-Packard) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.90 - Google Inc.)
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
GPBaseService2 (x32 Version: 140.0.297.000 - Hewlett-Packard) Hidden
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Officejet 6500 E709 Series (HKLM\...\{9C57D227-1FE7-4F40-BD49-2BCA7761B083}) (Version: 14.0 - HP)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Support Solutions Framework (HKLM-x32\...\{E35601C0-BA8E-4F32-919A-C7EF4CA81F67}) (Version: 11.51.0048 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPProductAssistant (x32 Version: 140.0.298.000 - Hewlett-Packard) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.2867 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.2.1000 - Intel Corporation)
MarketResearch (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
McAfee Internet Security (HKLM-x32\...\MSC) (Version: 13.6.1599 - McAfee, Inc.)
Microsoft Office Home and Student 2013 - en-us (HKLM\...\HomeStudentRetail - en-us) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SkyDrive (HKU\S-1-5-21-1588880646-1390265599-2014635343-1001\...\SkyDriveSetup.exe) (Version: 16.4.6013.0910 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Movie Maker (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Network64 (Version: 140.0.306.000 - Hewlett-Packard) Hidden
OCR Software by I.R.I.S. 14.0 (HKLM\...\HPOCR) (Version: 14.0 - HP)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4454.1510 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4454.1510 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4454.1510 - Microsoft Corporation) Hidden
ProductContext (x32 Version: 140.0.001.000 - Hewlett-Packard) Hidden
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.0.218 - Qualcomm Atheros Communications)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.15.018 - Dell Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6959 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.8400.39030 - Realtek Semiconductor Corp.)
Scan (x32 Version: 140.0.253.000 - Hewlett-Packard) Hidden
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
SiteAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 3.7.206 - McAfee, Inc.)
SolutionCenter (x32 Version: 140.0.299.000 - Hewlett-Packard) Hidden
Status (x32 Version: 140.0.342.000 - Hewlett-Packard) Hidden
Toolbox (x32 Version: 140.0.596.000 - Hewlett-Packard) Hidden
TrayApp (x32 Version: 140.0.297.000 - Hewlett-Packard) Hidden
WebReg (x32 Version: 140.0.297.017 - Hewlett-Packard) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
 
==================== Custom CLSID (selected items): ==========================
 
(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)
 
CustomCLSID: HKU\S-1-5-21-1588880646-1390265599-2014635343-1001_Classes\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}\InprocServer32 -> C:\Users\Laura\AppData\Local\Microsoft\SkyDrive\16.4.6013.0910\amd64\SkyDriveShell64.dll (Microsoft Corporation)
CustomCLSID: HKU\S-1-5-21-1588880646-1390265599-2014635343-1001_Classes\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524}\InprocServer32 -> C:\Users\Laura\AppData\Local\Microsoft\SkyDrive\16.4.6013.0910\amd64\SkyDriveShell64.dll (Microsoft Corporation)
CustomCLSID: HKU\S-1-5-21-1588880646-1390265599-2014635343-1001_Classes\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A}\InprocServer32 -> C:\Users\Laura\AppData\Local\Microsoft\SkyDrive\16.4.6013.0910\amd64\SkyDriveShell64.dll (Microsoft Corporation)
CustomCLSID: HKU\S-1-5-21-1588880646-1390265599-2014635343-1001_Classes\CLSID\{F8071786-1FD0-4A66-81A1-3CBE29274458}\InprocServer32 -> C:\Users\Laura\AppData\Local\Microsoft\SkyDrive\16.4.6013.0910\amd64\FileSyncApi64.dll (Microsoft Corporation)
 
==================== Restore Points  =========================
 
24-03-2015 22:13:00 Installed HP Support Solutions Framework
19-04-2015 18:15:30 Windows Update
 
==================== Hosts content: ==========================
 
(If needed Hosts: directive could be included in the fixlist to reset Hosts.)
 
2012-07-26 01:26 - 2012-07-26 01:26 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts
 
==================== Scheduled Tasks (whitelisted) =============
 
(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)
 
Task: {049740EA-2CED-42B1-9C29-A295B36612B4} - System32\Tasks\Synaptics TouchPad Enhancements => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2013-08-12] (Synaptics Incorporated)
Task: {05AF2870-B4EB-469D-83A3-A1C6AB8CEF5C} - System32\Tasks\Microsoft\Office\Office First Run Task => C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe [2012-12-07] (Microsoft Corporation)
Task: {30988D30-A8DE-46D2-96C2-CEA11D3F753B} - System32\Tasks\PCDEventLauncherTask => C:\Program Files\Dell\SupportAssist\sessionchecker.exe [2015-02-03] (PC-Doctor, Inc.)
Task: {4168EC3D-8161-477F-8D4F-0D245FBB4696} - System32\Tasks\SystemToolsDailyTest => uaclauncher.exe
Task: {437A7773-D430-4B88-AA4B-01380F0A8187} - System32\Tasks\CLMLSvc_P2G8 => C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe [2012-12-03] (CyberLink)
Task: {60293777-2A8A-4A8D-AEC0-E7F9739106F4} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2015-04-19] (Google Inc.)
Task: {D9AB614C-D1EF-42ED-853A-30B2DC653BF7} - System32\Tasks\CCleanerSkipUAC => C:\Program Files\CCleaner\CCleaner.exe [2015-03-13] (Piriform Ltd)
Task: {E0EE8A39-FA90-42B9-BC0E-FC2723C237D9} - System32\Tasks\PCDoctorBackgroundMonitorTask => C:\Program Files\Dell\SupportAssist\uaclauncher.exe [2015-02-03] (PC-Doctor, Inc.)
Task: {F976E7FD-022C-4351-99CC-6C249715AF7D} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2015-04-19] (Google Inc.)
Task: {FBA2DDED-5DBF-453B-941A-36BD0F32A3BD} - System32\Tasks\CLVDLauncher => C:\Program Files (x86)\CyberLink\Power2Go8\CLVDLauncher.exe [2012-12-03] (CyberLink Corp.)
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
 
==================== Loaded Modules (whitelisted) ==============
 
2014-08-16 21:00 - 2012-11-24 18:13 - 00373312 _____ () C:\Program Files\Microsoft Office 15\ClientX64\c2rui.dll
2014-08-16 21:00 - 2012-12-07 08:04 - 00513616 _____ () C:\Program Files\Microsoft Office 15\ClientX64\c2r64.dll
2014-08-16 21:00 - 2012-12-07 08:05 - 00607312 _____ () C:\Program Files\Microsoft Office 15\ClientX64\StreamServer.dll
2014-01-24 21:13 - 2012-04-24 22:43 - 00254512 ____N () C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
2014-08-16 21:04 - 2014-08-16 21:04 - 06522944 _____ () C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\1033\GrooveIntlResource.dll
2014-01-24 21:16 - 2013-04-19 19:51 - 00020256 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBROverlayIcon.dll
2014-01-24 21:16 - 2013-04-19 19:52 - 00049440 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\STCommonShellIntegration.dll
2014-01-24 21:16 - 2013-04-19 19:51 - 00019232 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBROverlayNotBackuped.dll
2014-01-24 21:16 - 2013-04-19 19:51 - 00034080 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBRShellExtension.dll
2014-01-24 19:22 - 2013-06-05 19:43 - 00176048 _____ () C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.0.1119.516_x64__8wekyb3d8bbwe\ModernShared\ErrorReporting\ErrorReporting.dll
2012-12-28 17:39 - 2012-12-28 17:39 - 00011264 _____ () C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\Modules\ActivateDesktopDebugger\ActivateDesktopDebugger.dll
2012-12-28 17:36 - 2012-12-28 17:36 - 00084480 _____ () C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\Modules\Map\MAP.dll
2012-12-28 17:41 - 2012-12-28 17:41 - 00012928 _____ () C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\ActivateDesktop.exe
2014-01-24 19:27 - 2012-10-16 06:38 - 00094208 _____ () C:\Windows\System32\IccLibDll_x64.dll
2012-12-28 17:42 - 2012-12-28 17:42 - 00384128 _____ () C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\ContactsApi.dll
2014-01-24 21:16 - 2013-04-19 19:51 - 00023328 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBRCrawler.exe
2014-01-24 20:59 - 2012-06-25 14:41 - 01198912 _____ () C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\ACE.dll
2014-01-24 21:10 - 2012-06-07 23:34 - 00627216 _____ () C:\Program Files (x86)\CyberLink\Power2Go8\CLMediaLibrary.dll
2012-06-08 15:34 - 2012-06-08 15:34 - 00016400 _____ () C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvcPS.dll
2014-01-24 21:15 - 2013-05-02 20:01 - 01813792 _____ () C:\Program Files (x86)\Dell Backup and Recovery\OLCoreWrapper.dll
2015-04-19 17:46 - 2015-04-13 17:55 - 01252680 _____ () C:\Program Files (x86)\Google\Chrome\Application\42.0.2311.90\libglesv2.dll
2015-04-19 17:46 - 2015-04-13 17:55 - 00080712 _____ () C:\Program Files (x86)\Google\Chrome\Application\42.0.2311.90\libegl.dll
 
==================== Alternate Data Streams (whitelisted) =========
 
(If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)
 
 
==================== Safe Mode (whitelisted) ===================
 
(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)
 
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS => ""=""
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcpltsvc => ""=""
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\McMPFSvc => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MCODS => ""=""
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mcpltsvc => ""=""
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfefire => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfefirek => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfefirek.sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfehidk => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfehidk.sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfevtp => ""="Driver"
 
==================== EXE Association (whitelisted) ===============
 
(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)
 
 
==================== Other Areas ============================
 
(Currently there is no automatic fix for this section.)
 
HKU\S-1-5-21-1588880646-1390265599-2014635343-1001\Control Panel\Desktop\\Wallpaper -> C:\Windows\web\wallpaper\Windows\img0.jpg
DNS Servers: 75.75.75.75 - 75.75.76.76
 
==================== MSCONFIG/TASK MANAGER disabled items ==
 
(Currently there is no automatic fix for this section.)
 
 
==================== Accounts: =============================
 
Administrator (S-1-5-21-1588880646-1390265599-2014635343-500 - Administrator - Disabled)
Guest (S-1-5-21-1588880646-1390265599-2014635343-501 - Limited - Disabled)
HomeGroupUser$ (S-1-5-21-1588880646-1390265599-2014635343-1003 - Limited - Enabled)
Laura (S-1-5-21-1588880646-1390265599-2014635343-1001 - Administrator - Enabled) => C:\Users\Laura
 
==================== Faulty Device Manager Devices =============
 
Name: Officejet 6500 E709a
Description: Officejet 6500 E709a
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service: 
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
 
==================== Event log errors: =========================
 
Application errors:
==================
Error: (03/31/2015 00:54:09 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: )
Description: 80070005
 
Error: (01/31/2015 02:06:44 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: )
Description: 80070005
 
Error: (01/24/2015 02:05:35 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: PortChanger.exe, version: 0.0.0.0, time stamp: 0x50123cc9
Faulting module name: PortChanger.exe, version: 0.0.0.0, time stamp: 0x50123cc9
Exception code: 0xc0000005
Fault offset: 0x0000000000004be7
Faulting process id: 0x1214
Faulting application start time: 0xPortChanger.exe0
Faulting application path: PortChanger.exe1
Faulting module path: PortChanger.exe2
Report Id: PortChanger.exe3
Faulting package full name: PortChanger.exe4
Faulting package-relative application ID: PortChanger.exe5
 
Error: (10/09/2014 05:30:29 PM) (Source: System Restore) (EventID: 8193) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).
 
Error: (09/19/2014 10:15:01 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program mcuicnt.exe version 5.9.2.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1404
 
Start Time: 01cfd476292cfbda
 
Termination Time: 138
 
Application Path: C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe
 
Report Id: e61b5eda-406b-11e4-be7c-645a04cafb48
 
Faulting package full name: 
 
Faulting package-relative application ID:
 
Error: (09/19/2014 05:07:42 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: SftService.exe, version: 3.0.0.6, time stamp: 0x5050999a
Faulting module name: SDSSmartRepairTools.dll, version: 1.0.2.20, time stamp: 0x502356ac
Exception code: 0xc00001a5
Fault offset: 0x00067593
Faulting process id: 0xbf8
Faulting application start time: 0xSftService.exe0
Faulting application path: SftService.exe1
Faulting module path: SftService.exe2
Report Id: SftService.exe3
Faulting package full name: SftService.exe4
Faulting package-relative application ID: SftService.exe5
 
Error: (09/19/2014 05:07:03 PM) (Source: MsiInstaller) (EventID: 11923) (User: NT AUTHORITY)
Description: Product: Dell Digital Delivery -- Error 1923. Service 'Dell Digital Delivery Service' (DellDigitalDelivery) could not be installed.  Verify that you have sufficient privileges to install system services.
 
Error: (09/19/2014 05:06:40 PM) (Source: MsiInstaller) (EventID: 11939) (User: NT AUTHORITY)
Description: Product: Dell Update -- Error 1939. Service 'Dell Update Service' (DellUpdate) could not be configured.  This could be a problem with the package or your permissions. Verify that you have sufficient privileges to configure system services.
 
Error: (09/19/2014 05:06:40 PM) (Source: MsiInstaller) (EventID: 11923) (User: NT AUTHORITY)
Description: Product: Dell Update -- Error 1923. Service 'Dell Update Service' (DellUpdate) could not be installed.  Verify that you have sufficient privileges to install system services.
 
Error: (08/16/2014 08:46:45 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program SystemSettings.exe version 6.2.9200.16420 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 23f4
 
Start Time: 01cfb9b49d967d85
 
Termination Time: 16
 
Application Path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe
 
Report Id: f533654d-25a7-11e4-be6e-645a04cafb48
 
Faulting package full name: windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewy
 
Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel
 
 
System errors:
=============
Error: (04/19/2015 05:42:10 PM) (Source: Schannel) (EventID: 4119) (User: NT AUTHORITY)
Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 40.
 
Error: (04/19/2015 05:41:07 PM) (Source: Schannel) (EventID: 4119) (User: NT AUTHORITY)
Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 40.
 
Error: (04/19/2015 05:36:33 PM) (Source: Schannel) (EventID: 4119) (User: NT AUTHORITY)
Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 40.
 
Error: (04/19/2015 04:52:30 PM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Interactive Services Detection service terminated with the following error: 
%%1
 
Error: (04/19/2015 04:51:49 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The McAfee Proxy Service service failed to start due to the following error: 
%%1053
 
Error: (04/19/2015 04:51:49 PM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Proxy Service service to connect.
 
Error: (04/19/2015 04:51:27 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The McAfee Proxy Service service failed to start due to the following error: 
%%1053
 
Error: (04/19/2015 04:51:27 PM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Proxy Service service to connect.
 
Error: (04/19/2015 04:50:56 PM) (Source: DCOM) (EventID: 10005) (User: NT AUTHORITY)
Description: 1053mcpltsvcUnavailable{20966775-18A4-4299-B8E3-772C336B52A7}
 
Error: (04/19/2015 04:50:56 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The McAfee Platform Services service failed to start due to the following error: 
%%1053
 
 
Microsoft Office Sessions:
=========================
Error: (03/31/2015 00:54:09 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: )
Description: 80070005
 
Error: (01/31/2015 02:06:44 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: )
Description: 80070005
 
Error: (01/24/2015 02:05:35 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: PortChanger.exe0.0.0.050123cc9PortChanger.exe0.0.0.050123cc9c00000050000000000004be7121401d037ff4e0e8e07C:\Windows\system32\PortChanger.exeC:\Windows\system32\PortChanger.exe97edba00-a3f3-11e4-be82-645a04cafb48
 
Error: (10/09/2014 05:30:29 PM) (Source: System Restore) (EventID: 8193) (User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x81000101
 
Error: (09/19/2014 10:15:01 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: mcuicnt.exe5.9.2.0140401cfd476292cfbda138C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exee61b5eda-406b-11e4-be7c-645a04cafb48
 
Error: (09/19/2014 05:07:42 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: SftService.exe3.0.0.65050999aSDSSmartRepairTools.dll1.0.2.20502356acc00001a500067593bf801cfd44dbbce182fC:\Program Files (x86)\Dell Backup and Recovery\SftService.exeC:\Program Files (x86)\Dell Backup and Recovery\SDSSmartRepairTools.dllfdfca599-4040-11e4-be77-645a04cafb48
 
Error: (09/19/2014 05:07:03 PM) (Source: MsiInstaller) (EventID: 11923) (User: NT AUTHORITY)
Description: Product: Dell Digital Delivery -- Error 1923. Service 'Dell Digital Delivery Service' (DellDigitalDelivery) could not be installed.  Verify that you have sufficient privileges to install system services.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (09/19/2014 05:06:40 PM) (Source: MsiInstaller) (EventID: 11939) (User: NT AUTHORITY)
Description: Product: Dell Update -- Error 1939. Service 'Dell Update Service' (DellUpdate) could not be configured.  This could be a problem with the package or your permissions. Verify that you have sufficient privileges to configure system services.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (09/19/2014 05:06:40 PM) (Source: MsiInstaller) (EventID: 11923) (User: NT AUTHORITY)
Description: Product: Dell Update -- Error 1923. Service 'Dell Update Service' (DellUpdate) could not be installed.  Verify that you have sufficient privileges to install system services.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (08/16/2014 08:46:45 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: SystemSettings.exe6.2.9200.1642023f401cfb9b49d967d8516C:\Windows\ImmersiveControlPanel\SystemSettings.exef533654d-25a7-11e4-be6e-645a04cafb48windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewymicrosoft.windows.immersivecontrolpanel
 
 
==================== Memory info =========================== 
 
Processor: Intel® Celeron® CPU 1017U @ 1.60GHz
Percentage of memory in use: 54%
Total physical RAM: 3977.27 MB
Available physical RAM: 1801.33 MB
Total Pagefile: 5214.18 MB
Available Pagefile: 2691.07 MB
Total Virtual: 8192 MB
Available Virtual: 8191.78 MB
 
==================== Drives ================================
 
Drive c: (OS) (Fixed) (Total:284.6 GB) (Free:238.93 GB) NTFS
Drive y: (WINRETOOLS) (Fixed) (Total:0.48 GB) (Free:0.2 GB) NTFS
 
==================== MBR & Partition Table ==================
 
========================================================
Disk: 0 (Size: 298.1 GB) (Disk ID: 18754C40)
 
Partition: GPT Partition Type.
 
==================== End Of Log ============================

 


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#2
Essexboy

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Hi there nothing readily apparent in the logs

I would recommend that you update to 8.1 and then see how it is behaving http://windows.micro...dows-8-tutorial
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#3
boots789

boots789

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Hi, thanks for the response. I actually just did update her to 8.1 last night (which was a process - needed to uninstall a former windows update to allow me to actually access it). I'm going to run it through its paces and see if there's any improvement. I've cleaned it up a lot with CleanUp and CCleaner, and also done some scans with SuperAntiSpyware, but nothing major came up. I also made sure it was defragmented. 

 

Additionally, I'm thinking that McAfee is bogging it down quite a bit - I've uninstalled it on my computers previously because it hogged so many system resources. Would you recommend any other virus/malware protection that is less resource intensive? Also, based on the scans, did you see any system processes or services that would be beneficial to disable due to their lack of necessity and use of resources?

 

Thanks for your help!


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#4
Essexboy

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For a light security regime I posted one the other day here http://www.geekstogo...a/#entry2497151
with links and detailed instructions

McAfee needs to be full uninstalled using the Mcpr.exe tool as well as uninstalling normally as sometimes a normal uninstall breaks the network
http://us.mcafee.com...s/mcpr/mcpr.asp

For services you can do it manually using BlackVipers list http://www.blackvipe...configurations/
Or use Windows All In One Repair from Tweaking.com
Which will do it automatically with repair number 27

Any other questions then just shout :)
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#5
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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