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can't access HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\

Started by bnkplus2 , Apr 23 2015 03:06 PM

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#16
Essexboy
Posted 26 April 2015 - 10:02 AM

Essexboy

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Programme installed, malware removed :)
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#17
Aura
Posted 26 April 2015 - 10:03 AM

Aura

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Thank you for the update Essexboy :)
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#18
Essexboy
Posted 26 April 2015 - 10:06 AM

Essexboy

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Thread http://www.geekstogo...d/#entry2497608
resolution used windows all in one to reset registry permissions
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#19
Aura
Posted 26 April 2015 - 07:29 PM

Aura

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Someone had the same issue on BleepingComputer at the same time this thread was created here and it's also the solution I used. The only difference is that bnkplus had obvious sign of malware presence on his system, the other didn't :P Once again, thank you Essexboy!
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#20
bnkplus2
Posted 28 April 2015 - 11:38 AM

bnkplus2

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Thank you both very much for your time and assistance. - Kristie


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#21
Sudi
Posted 08 April 2017 - 01:19 AM

Sudi

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Hi Guys,
I am Sudi and I happen to have the same challenge.. I have tried everything recommended in the thread above, but nothing still my new user account with admin privilleges gives an explorer.exe error when I try to open folders. When I run Minitools the outcome is as below..
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by IoDKMDPC (administrator) on 07-04-2017 at 19:44:37
Running from "C:\Users\IoDKMDPC\Desktop\2017"
Microsoft Windows 10 Home Single Language  (X64)
Model: 80NJ Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/07/2017 07:30:11 PM) (Source: MsiInstaller) (User: IODKLTP07)
Description: Product: Microsoft Office Shared MUI (English) 2013 -- Error 1402. Setup cannot open the registry key HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD.  Verify that you have sufficient permissions to access the registry or contact Microsoft Product Support Services (PSS) for assistance.  For information about how to contact PSS, see C:\Users\IoDKMDPC\AppData\Local\Temp\Setup000009b0\PSS10R.CHM.
 
Error: (04/07/2017 07:28:03 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (04/07/2017 07:27:54 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine QueryFullProcessImageNameW.  hr = 0x80070006, The handle is invalid.
.
 
 
Operation:
   Executing Asynchronous Operation
 
Context:
   Current State: DoSnapshotSet
 
Error: (04/07/2017 07:26:55 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (04/07/2017 07:24:30 PM) (Source: SecurityCenter) (User: )
Description: Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON (error %3).
 
Error: (04/07/2017 07:24:30 PM) (Source: SecurityCenter) (User: )
Description: Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON (error %3).
 
Error: (04/07/2017 07:24:18 PM) (Source: SecurityCenter) (User: )
Description: Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON (error %3).
 
Error: (04/07/2017 07:24:18 PM) (Source: SecurityCenter) (User: )
Description: Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON (error %3).
 
Error: (04/07/2017 07:24:17 PM) (Source: SecurityCenter) (User: )
Description: Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON (error %3).
 
Error: (04/07/2017 07:24:15 PM) (Source: SecurityCenter) (User: )
Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus, AntiSpyware and Firewall.
 
 
System errors:
=============
Error: (04/07/2017 07:43:28 PM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 192.168.1.115.
The computer with the IP address 192.168.7.183 did not allow the name to be claimed by
this computer.
 
Error: (04/07/2017 07:38:24 PM) (Source: Service Control Manager) (User: )
Description: The ProductAgentService service failed to start due to the following error: 
%%3 = The system cannot find the path specified.
 
 
Error: (04/07/2017 07:38:18 PM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 192.168.1.115.
The computer with the IP address 192.168.7.183 did not allow the name to be claimed by
this computer.
 
Error: (04/07/2017 07:38:18 PM) (Source: BROWSER) (User: )
Description: The browser was unable to promote itself to master browser.  The computer that currently
believes it is the master browser is DESKTOP-3R0P8ON.
 
Error: (04/07/2017 07:36:30 PM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 192.168.1.115.
The computer with the IP address 192.168.7.183 did not allow the name to be claimed by
this computer.
 
Error: (04/07/2017 07:31:20 PM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 192.168.1.115.
The computer with the IP address 192.168.7.183 did not allow the name to be claimed by
this computer.
 
Error: (04/07/2017 07:26:10 PM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 192.168.1.115.
The computer with the IP address 192.168.7.183 did not allow the name to be claimed by
this computer.
 
Error: (04/07/2017 07:25:43 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {784E29F4-5EBE-4279-9948-1E8FE941646D}
 
Error: (04/07/2017 07:23:50 PM) (Source: Service Control Manager) (User: )
Description: The Connected Devices Platform Service service terminated with the following error: 
%%2147500037 = Unspecified error
 
 
Error: (04/07/2017 07:22:43 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
 
Microsoft Office Sessions:
=========================
Error: (04/07/2017 07:30:11 PM) (Source: MsiInstaller)(User: IODKLTP07)
Description: Product: Microsoft Office Shared MUI (English) 2013 -- Error 1402. Setup cannot open the registry key HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD.  Verify that you have sufficient permissions to access the registry or contact Microsoft Product Support Services (PSS) for assistance.  For information about how to contact PSS, see C:\Users\IoDKMDPC\AppData\Local\Temp\Setup000009b0\PSS10R.CHM.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (04/07/2017 07:28:03 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (04/07/2017 07:27:54 PM) (Source: VSS)(User: )
Description: QueryFullProcessImageNameW0x80070006, The handle is invalid.
 
 
Operation:
   Executing Asynchronous Operation
 
Context:
   Current State: DoSnapshotSet
 
Error: (04/07/2017 07:26:55 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (04/07/2017 07:24:30 PM) (Source: SecurityCenter)(User: )
Description: Windows DefenderSECURITY_PRODUCT_STATE_ON
 
Error: (04/07/2017 07:24:30 PM) (Source: SecurityCenter)(User: )
Description: Windows DefenderSECURITY_PRODUCT_STATE_ON
 
Error: (04/07/2017 07:24:18 PM) (Source: SecurityCenter)(User: )
Description: Windows DefenderSECURITY_PRODUCT_STATE_ON
 
Error: (04/07/2017 07:24:18 PM) (Source: SecurityCenter)(User: )
Description: Windows DefenderSECURITY_PRODUCT_STATE_ON
 
Error: (04/07/2017 07:24:17 PM) (Source: SecurityCenter)(User: )
Description: Windows DefenderSECURITY_PRODUCT_STATE_ON
 
Error: (04/07/2017 07:24:15 PM) (Source: SecurityCenter)(User: )
Description: 
 
 
CodeIntegrity Errors:
===================================
  Date: 2017-04-05 12:43:51.259
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Common Files\microsoft shared\OFFICE15\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-04-04 21:45:45.583
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Common Files\microsoft shared\OFFICE15\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-04-01 17:41:09.036
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Common Files\microsoft shared\OFFICE15\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-03-29 14:42:08.842
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Common Files\microsoft shared\OFFICE15\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-03-25 13:47:24.616
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Common Files\microsoft shared\OFFICE15\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-03-20 13:31:41.130
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Common Files\microsoft shared\OFFICE15\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-03-20 13:04:27.199
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Common Files\microsoft shared\OFFICE15\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-03-17 09:29:27.113
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Bitdefender\Bitdefender 2017\vsservp.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bitdefender\Bitdefender 2017\dbghelp.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-03-17 09:19:31.105
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Bitdefender\Bitdefender 2017\vsservp.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bitdefender\Bitdefender 2017\dbghelp.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-03-16 08:43:32.730
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Bitdefender\Bitdefender 2017\vsservp.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bitdefender\Bitdefender 2017\dbghelp.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
64 Bit HP CIO Components Installer (HKLM\...\{13DA9C7C-EBFB-40D0-94A1-55B42883DF21}) (Version: 21.2.1 - HP Inc.) Hidden
Absolute Reminder (HKLM-x32\...\{40F4FF7A-B214-4453-B973-080B09CED019}) (Version: 2.3.0.1 - Absolute Software)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.4.0.2710 - Adobe Systems Incorporated)
Adobe Flash Player 25 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 25.0.0.127 - Adobe Systems Incorporated)
Advanced Uninstaller PRO - Version 12 (HKLM-x32\...\AU11_is1) (Version: 12.17.0.86 - Innovative Solutions)
Classic Shell (HKLM\...\{D4B3454F-7529-4F5F-851D-2C36933F7D64}) (Version: 4.2.5 - IvoSoft)
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.0.4505 - CyberLink Corp.)
CyberLink PowerDirector 10 (HKLM\...\{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.0.2810 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.0.2810 - CyberLink Corp.)
Dependency Package Update (HKLM-x32\...\{3117B53D-A409-4D99-A0DE-11A1A40696FA}) (Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dependency Package Update (HKLM-x32\...\{4430150F-61B3-4142-BE04-EAC68C8DDA18}) (Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dependency Package Update (HKLM-x32\...\{4AF6C9BC-D8DB-4286-94D9-474CE54ADAA2}) (Version: 1.6.38.00 - Lenovo Group Limited) Hidden
Dependency Package Update (HKLM-x32\...\{503B47A9-E34A-4841-ADD7-417191D5DB5E}) (Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dependency Package Update (HKLM-x32\...\{546FF45D-2467-4950-AAFB-0A06ACBB6B2C}) (Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dependency Package Update (HKLM-x32\...\{5BEFE1E1-F597-4B79-913B-15FFDB25B744}) (Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dependency Package Update (HKLM-x32\...\{63DE35C9-B080-4D03-B110-99E14FD35BCE}) (Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dependency Package Update (HKLM-x32\...\{65316098-0220-4D5C-B37A-6136083A0897}) (Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dependency Package Update (HKLM-x32\...\{E966DBE4-5075-465E-BA81-BC9A3A3204B3}) (Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dolby Digital Plus Advanced Audio (HKLM\...\{B0BFC63F-EA07-419E-960B-3FB2ED5DD0B2}) (Version: 7.6.3.1 - Dolby Laboratories Inc)
Dropbox (HKCU\...\Dropbox) (Version: 22.4.24 - Dropbox, Inc.)
FormatFactory 4.0.0.0 (HKLM-x32\...\FormatFactory) (Version: 4.0.0.0 - Free Time)
Google Chrome (HKCU\...\Google Chrome) (Version: 57.0.2987.133 - Google Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 57.0.2987.133 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
Intel® Chipset Device Software (HKLM-x32\...\{f5d71765-7cd1-4e68-998f-5b379e725da3}) (Version: 10.0.22 - Intel® Corporation) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1008 - Intel Corporation)
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.30.1072 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4531 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 13.6.3.1001 - Intel Corporation)
Intel® Wireless Bluetooth® (HKLM-x32\...\{922CA1B2-9D74-49DF-A23F-90F710F51DD7}) (Version: 17.0.1428.01 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{a9888f41-68ae-43df-bd7d-d93405a44106}) (Version: 17.13.11 - Intel Corporation)
KONICA MINOLTA 215 (HKLM-x32\...\{7FE57F5C-BA7E-46BF-8B3D-4E768AB40BD5}) (Version:  - KONICA MINOLTA)
Lenovo App Services (HKLM\...\Lenovo App Services) (Version: 0.200.8.268 - Lenovo)
Lenovo EasyCamera (HKLM-x32\...\{E0A7ED39-8CD6-4351-93C3-69CCA00D12B4}) (Version: 6.2.9200.10292 - Realtek Semiconductor Corp.)
Lenovo EasyCamera (HKLM-x32\...\{E399A5B3-ED53-4DEA-AF04-8011E1EB1EAC}) (Version: 6.3.9600.11105 - Realtek Semiconductor Corp.)
Lenovo FusionEngine  (HKLM-x32\...\Lenovo FusionEngine) (Version: 1.0.13.0 - Lenovo, Inc.)
Lenovo Mobile Phone Wireless Import (HKLM-x32\...\{DFB2E0D6-8DDE-49A4-B8F7-03C14DACCBA6}) (Version: 1.1.1.9 - Lenovo) Hidden
Lenovo Mobile Phone Wireless Import (HKLM-x32\...\InstallShield_{DFB2E0D6-8DDE-49A4-B8F7-03C14DACCBA6}) (Version: 1.1.1.9 - Lenovo)
Lenovo OneKey Recovery (HKLM\...\{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 8.1.0.4706 - CyberLink Corp.) Hidden
Lenovo OneKey Recovery (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 8.1.0.4706 - CyberLink Corp.)
Lenovo Password Manager (HKLM-x32\...\{70EE2BAA-F82A-4B8A-950E-649EFD64D5B9}) (Version: 1.10.10.0 - Lenovo Group Limited)
Lenovo Patch Utility (HKLM-x32\...\{E8F27ADF-B1ED-41AF-A7EF-D5E71778480C}) (Version: 1.3.2.6 - Lenovo Group Limited) Hidden
Lenovo Patch Utility 64 bit (HKLM\...\{49A09C2C-FFF4-478E-B397-5E0979F67F5D}) (Version: 1.3.2.6 - Lenovo Group Limited) Hidden
Lenovo PhoneCompanion (HKLM-x32\...\{0F82EA83-B0C5-4AB9-9695-DFE92C5FD57B}) (Version: 2.0.0.19 - Lenovo) Hidden
Lenovo PhoneCompanion (HKLM-x32\...\InstallShield_{0F82EA83-B0C5-4AB9-9695-DFE92C5FD57B}) (Version: 2.0.0.19 - Lenovo)
Lenovo Photo Master (HKLM-x32\...\{BC94C56A-3649-420C-8756-2ADEBE399D33}) (Version: 2.5.5720.01 - CyberLink Corp.)
Lenovo PowerDVD10 (HKLM-x32\...\{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.6806.52 - CyberLink Corp.) Hidden
Lenovo PowerDVD10 (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.6806.52 - CyberLink Corp.)
Lenovo Security Suite (HKLM-x32\...\{184F6D30-2A4C-4BDD-85FF-BE4ABBB4232C}) (Version: 1.0.1.16 - Lenovo)
Lenovo Settings - Camera Audio (HKLM\...\{88C6A6D9-324C-46E8-BA87-563D14021442}_is1) (Version: 4.3.5.0 - Lenovo Corporation)
Lenovo Settings (HKLM\...\{D14CCBF5-1A3A-4C08-955B-BE6D519835C4}_is1) (Version: 2.0.0.4 - Lenovo)
Lenovo Settings Dependency Package (HKLM\...\{3694BA2E-BE31-4B7E-886B-A0B559E69D4D}_is1) (Version: 2.3.3.33 - Lenovo Group Limited)
Lenovo Settings Service (HKLM\...\{8C6F1EBA-17F1-4481-B688-9777E63E985F}_is1) (Version: 2.3.0.20 - Lenovo Group Limited)
Lenovo Settings UMDF driver (HKLM\...\{2BDC7413-65EA-4B99-8C4B-02F11075BE6D}_is1) (Version: 1.2.0.6 - Lenovo Group Limited)
Lenovo Settings WiFi (HKLM\...\{86045A6C-C156-4349-A3E2-47A88A42F5C2}_is1) (Version: 2.0.0.2 - Lenovo)
Lenovo Solution Center (HKLM\...\{C1FC707B-AE6B-4DC4-89A5-6628A01F8103}) (Version: 3.3.003.00 - Lenovo)
Lenovo System Interface Foundation (HKLM\...\{C2E5CA37-C862-4A69-AC6D-24F450A20C16}) (Version: 1.0.071.04 - Lenovo)
Lenovo USB Blocker (HKLM-x32\...\{18706F18-ACE4-4510-A59C-104693E7978B}) (Version: 1.0.0.62 - Lenovo) Hidden
Lenovo USB Blocker (HKLM-x32\...\InstallShield_{18706F18-ACE4-4510-A59C-104693E7978B}) (Version: 1.0.0.62 - Lenovo)
LenovoUtility (HKLM-x32\...\{6ADA7E88-8D16-4D0D-BC90-2B93AC5E56DA}) (Version: 2.0.0.6 - Lenovo) Hidden
LenovoUtility (HKLM-x32\...\InstallShield_{6ADA7E88-8D16-4D0D-BC90-2B93AC5E56DA}) (Version: 2.0.0.6 - Lenovo)
Malwarebytes version 3.0.6.1469 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.0.6.1469 - Malwarebytes)
Metric Collection SDK 35 (HKLM-x32\...\{C2B5B5B0-2545-4E94-B4BA-548D4BF0B196}) (Version: 1.2.0006.00 - Lenovo Group Limited) Hidden
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6798.0207 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 52.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 52.0.2 (x86 en-US)) (Version: 52.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 52.0.2.6291 - Mozilla)
OneKey Optimizer (HKLM-x32\...\{D5D573DC-D989-4769-9B56-D6A7EA503D7F}) (Version: 1.1.20.16 - Lenovo) Hidden
OneKey Optimizer (HKLM-x32\...\InstallShield_{D5D573DC-D989-4769-9B56-D6A7EA503D7F}) (Version: 1.1.20.16 - Lenovo)
PicosmosTools 1.7.6.0 (HKLM-x32\...\PicosmosTools) (Version: 1.7.6.0 - Free Time)
PowerISO (HKLM-x32\...\PowerISO) (Version: 5.7 - Power Software Ltd)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9600.29071 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.36.826.2014 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7525 - Realtek Semiconductor Corp.)
SHAREit (HKLM-x32\...\SHAREit_is1) (Version: 2.1.8.0 - Lenovo Group Limited)
Skype™ 7.24 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.24.104 - Skype Technologies S.A.)
UmmyVideoDownloader (HKLM-x32\...\{E028DBDA-EEE7-48A0-ADF7-D250589A02C5}_is1) (Version: 1.7.2.3 - )
Update for Skype for Business 2015 (KB3039776) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{0FA8AE0C-69AE-4F60-A1AB-F79C6BA5A999}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB3127934) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{670823C5-9E0F-444C-A115-E8C4F37C5707}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB3127934) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{670823C5-9E0F-444C-A115-E8C4F37C5707}) (Version:  - Microsoft)
User Manuals (HKLM-x32\...\{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 3.0.0.3 - Lenovo) Hidden
User Manuals (HKLM-x32\...\InstallShield_{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 3.0.0.3 - Lenovo)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
Windows Driver Package - Lenovo (ACPIVPC) System  (09/24/2013 19.29.2.34) (HKLM\...\EE9B1F2037C580F36D92FA431CC02BFF04C31F15) (Version: 09/24/2013 19.29.2.34 - Lenovo)
Windows Driver Package - Lenovo (WUDFRd) LenovoVhid  (07/25/2013 10.30.0.288) (HKLM\...\6BCA401E9CBEED970D75F55FA5320F60D11984E9) (Version: 07/25/2013 10.30.0.288 - Lenovo)
Windows Resource Kit Tools - SubInAcl.exe (HKLM-x32\...\{D3EE034D-5B92-4A55-AA02-2E6D0A6A96EE}) (Version: 5.2.3790.1164 - Microsoft Corporation)
Zoom (HKCU\...\ZoomUMX) (Version: 3.5 - Zoom Video Communications, Inc.)
 
========================= Devices: ================================
 
Name: DDP UMDF Driver
Description: DDP UMDF Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Dolby Laboratories, Inc.
Service: WUDFRd
Device ID: ROOT\SYSTEM\0004
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 62%
Total physical RAM: 4009.84 MB
Available physical RAM: 1507.48 MB
Total Virtual: 9385.84 MB
Available Virtual: 6622.35 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows8_OS) (Fixed) (Total:490.63 GB) (Free:350.2 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:25 GB) (Free:22.66 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\IODKLTP07
 
Administrator            DefaultAccount           Guest                    
IoDKMDPC                 
 
 
**** End of log ****
 

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