Welcome to Geeks to Go. My name is dbreeze and I'll be helping you with this problem. Before I get into the removal of malware / correction of your problem, I need you to be aware of the following:
- Please read all of my response through at least once before attempting to follow the procedures described.I would recommend printing them out, if you can, as you can check off each step as you complete it. Also, as some of the cleaning may be done in Safe Mode and there will be no internet connection then, you will find that having the steps printed for reference speeds the cleaning process along. If there's anything you don't understand or isn't totally clear to you, please come back to me for clarification before you start those steps.
- All of the assistants and staff at Geeks to Go are here on a volunteer basis; please respect our time given to the cause of helping others.If you are going to be away for more than 4 days, please let me know here. (I will do the same for you.) We do realize that 'life happens' and situations arise unexpectedly; we just ask that you keep us up to date. That being said, please notice the following Geeks to Go rule:
- Posts that are not replied to in four (4) days will result in the topic being closed. We have not forgotten you; this is just an effort to keep the boards organized and flowing. To continue on your closed topic, please PM me or any Moderator to have the topic reactivated. If, at any time during our working together, I have not responded to you in 2 days (48 hours), then please PM me.
- Malware removal is a complex, multiple step process; please stay with me on this thread (don't start another thread) until I declare that your logs are clean and you are good to go. The absence of apparent issues does not mean your system is clean; I will tell you when everything looks good for you to go and help you remove the tools we have used.
- If any of the security programs on your system should give any warnings about the software tools I ask you to download and use, please do not be alarmed.All of the tools I will have you use are safe to use (as instructed) and malware free.
- While we strive to disrupt your system as little as possible, things happen.If you can, it would be best to back up your personal files now (if you do not already have a backup). You can store these on a CD/DVD, USB drive or stick, anywhere but on your same system. This will save you from possible anguish later if something unforeseen happens.
- Please do not run any other tools or scanners than what I ask you to.Some of the openly available software made for malware removal can make changes to your system that interfere with the cleaning of the malware, or even destroy your system. I will use only what the situation calls for and direct you in the proper use of that software.
- Please do not attach any log files to your replies unless I specifically ask you.Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you.
- Save ALL Tools to your Desktop-
All the tools that I will have you download should be placed on the desktop
unless otherwise stated. If you are familiar with how to save files to the desktop then you can skip this step.
Since you are continuing with this step then I assume you are unfamiliar with saving files to your desktop. As a result it's easiest if you configure your browser(s) to download any tools to the desktop by default. Please use the appropriate instructions below depending on the browser you are using.Google Chrome
- Click the "Customize and control Google Chrome" button in the upper right-corner of the browser.
. at the bottom of the screen click the
"Show advanced settings...
" link. Scroll down to find the Downloads section and click the Change...
button. Select your desktop and click OK.Mozilla Firefox
- Click the "Open Menu" button in the upper right-corner of the browser.
. In the downloads section, click the Browse
button, click on the Desktop folder
and the click the "Select Folder" button. Click OK to get out of the Options menu.Internet Explorer
- Click the Tools menu in the upper right-corner of the browser.
Select View downloads
. Select the Options
link in the lower left of the window. Click Browse and
select the Desktop and then choose the Select Folder
button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.NOTE
: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.
Quoted from and used by permission of BrianDrab. Thank you.Let's get started....
Please download Farbar Recovery Scan Tool 32bit
and save it to your Desktop.
Please download Farbar Recovery Scan Tool 64bit
and save it to your Desktop.
Please start one of the above programs; if it runs then it is the correct one for your system. If it does not, try the other program. If neither one will run, come back here and tell me that and we will take a different direction.
- Right click the FRST file on your desktop and select "Run as Administrator..." (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
- If an update is available, the program will inform you and download the update. Allow it do this please.
- Once the tool shows "The tool is ready to use." message, please press the Scan button.
- It will produce a log called FRST.txt in the same directory the tool is run from.
- Please copy and paste log back here.
- The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.