[JMS54]

I opened my laptop this morning to find all my documents held at ransom. i have not entered the codes, did review the on line information about it. its past my comprehension what to do. then how do i trust the links that advertise downloads..they may be part of the program as well. Can someone advise me on the safest way to remove? should i take it a place that can repair this? if so any suggestions?

Thank you.

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Hi with the current crop of ransomware the likelihood of being able to decrypt them without purchasing the key from the crooks is vanishingly small. Do you have backups or a disc image ?

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Select additions at the bottom
• Press Scan button.
  
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please attach both logs generated.

[Essexboy]

Hi with the current crop of ransomware the likelihood of being able to decrypt them without purchasing the key from the crooks is vanishingly small. Do you have backups or a disc image ?

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Select additions at the bottom
• Press Scan button.
  
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please attach both logs generated.

[Essexboy]

Due to lack of feedback, this topic has been closed.

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