Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Help to remove ransomware-"Help_Decrypt.PNG. [Closed]

Ransomware

  • This topic is locked This topic is locked

#1
JMS54

JMS54

    New Member

  • Member
  • Pip
  • 1 posts

I opened my laptop this morning to find all my documents held at ransom. i have not entered the codes, did review the on line information about it. its past my comprehension what to do. then how do i trust the links that advertise downloads..they may be part of the program as well. Can someone advise me on the safest way to remove? should i take it a place that can repair this? if so any suggestions?

Thank you.


  • 0

Advertisements


#2
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Hi with the current crop of ransomware the likelihood of being able to decrypt them without purchasing the key from the crooks is vanishingly small. Do you have backups or a disc image ?

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Select additions at the bottom
  • Press Scan button.
    frst.JPG
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please attach both logs generated.

  • 0

#3
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.


  • 0






Similar Topics


Also tagged with one or more of these keywords: Ransomware

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP