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Adchoices banner and disappearing apps [Closed]


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#1
guyshahar

guyshahar

    Member

  • Member
  • PipPip
  • 32 posts

Suddenly, tonight when I switched on the computer, my email had a big ad banner at the top of it which could not be removed (see attached).  I am not very expert, but searched the web and found a recommendation to run adwcleaner in safe mode, which I did, but when it rebooted again, it was still there.  Same after running a Malwarebytes scan.

 

Then, I tried to open a file in Kingsoft Office, which I had been looking at minutes earlier, and I was told that Kingsoft Office was no longer on my computer, and the shortcuts at the bottom of the screen were greyed out and did not work.

Can someone please help before more things go wrong.....?


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#2
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts

Please Click here!, and follow the recommendations in the guide.

Someone will be along to tell you what steps to take after you post the contents of the scan results.


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#3
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.


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