[brycrip]

Acer with Win7 is acting very erratically. Opening a simple word processing program can take three or four minutes, or may not open at all. Am constantly getting a message that Firefox or OpenOffice or whatever is not responding. Cursor is bouncing allover the place or disappears altogether. I constantly get window saying the program isn't responding. The computer froze while writing this simple note and I had to do a recovery to get it back. And now can't save it. It can take five or six minutes for the computer to shut down. Day before yesterday, the computer would not start; got a black screen. Tried my Restore that I have on a stick. F2 wouldn't open. The next morning I got a window saying that Windows would repair the Start Up. That took a few minutes and I was pleased to get my desktop back. But Bill Gates lied to me again and I had the same situation the next day.

 

It's working now but things very slow. I tried the Windows Fix Up from the Control Panel but that didn't do anything. Computer is Acer Aspire One, about three years old.

 

Any ideas would be appreciated.

 

Bry

[Advertisements]

Hi brycrip

I'll need more information on your system, follow the instructions below please.

MiniToolBox

• Download MiniToolBox and move the executable file to your Desktop;
• Right-click on MiniToolBox.exe and select Run as Administrator;
• Check the following options:
  • List Installed Programs;
  • List Last 10 Event Viewer Errors;
  • List Devices - Only Problems;
  • List Users, Partitions and Memory size;
    
• Once this is done, click on Go and wait for the scan to complete;
• Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

[Aura]

Hi brycrip

I'll need more information on your system, follow the instructions below please.

MiniToolBox

• Download MiniToolBox and move the executable file to your Desktop;
• Right-click on MiniToolBox.exe and select Run as Administrator;
• Check the following options:
  • List Installed Programs;
  • List Last 10 Event Viewer Errors;
  • List Devices - Only Problems;
  • List Users, Partitions and Memory size;
    
• Once this is done, click on Go and wait for the scan to complete;
• Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

[brycrip]

Here you go... and thank you... Bry

 

 

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by BC (administrator) on 19-06-2015 at 15:26:44
Running from "C:\Users\BC\Desktop"
Microsoft Windows 7 Starter  Service Pack 1 (X86)
Model: AOD257 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/19/2015 02:17:39 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE

TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/19/2015 01:18:13 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE

TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/19/2015 00:06:54 PM) (Source: Application Hang) (User: )
Description: The program soffice.bin version 4.4.3.2 stopped interacting with Windows

and was closed. To see if more information about the problem is available, check the

problem history in the Action Center control panel.

Process ID: 9cc

Start Time: 01d0aaa64990e16d

Termination Time: 156

Application Path: C:\Program Files\LibreOffice 4\program\soffice.bin

Report Id:

Error: (06/19/2015 00:01:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 35.0.1.5500,

time stamp: 0x54c1f9f3
Faulting module name: mozalloc.dll, version: 35.0.1.5500, time stamp: 0x54c1f224
Exception code: 0x80000003
Fault offset: 0x00001425
Faulting process id: 0x1728
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (06/19/2015 00:01:08 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 35.0.1.5500 stopped interacting with

Windows and was closed. To see if more information about the problem is available,

check the problem history in the Action Center control panel.

Process ID: 15cc

Start Time: 01d0aaa3d05200d3

Termination Time: 2465

Application Path: C:\Program Files\Mozilla Firefox\firefox.exe

Report Id: 5049f743-169c-11e5-949f-e89a8fc055e3

Error: (06/19/2015 11:14:20 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE

TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/19/2015 08:37:12 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE

TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/19/2015 08:32:29 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE

TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/19/2015 08:15:58 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE

TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/18/2015 02:29:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE

TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (06/19/2015 02:17:25 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (06/19/2015 01:17:58 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (06/19/2015 11:51:35 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User:

NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with

error 0x80070643: Definition Update for Windows Defender - KB915597 (Definition

1.199.2954.0).

Error: (06/19/2015 11:13:42 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (06/19/2015 09:11:48 AM) (Source: Service Control Manager) (User: )
Description: The Windows Driver Foundation - User-mode Driver Framework service depends

on the WudfPf service which failed to start because of the following error:
%%193

Error: (06/19/2015 09:11:48 AM) (Source: Service Control Manager) (User: )
Description: The WudfPf service failed to start due to the following error:
%%193

Error: (06/19/2015 08:36:52 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (06/19/2015 08:31:19 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFD
Avgdiskx
AVGIDSDriver
AVGIDSShim
Avgldx86
Avgtdix
cdrom
DfsC
discache
mwlPSDFilter
mwlPSDNServ
mwlPSDVDisk
NetBIOS
NetBT
nsiproxy
Psched
rdbss
spldr
tdx
vwififlt
Wanarpv6
WfpLwf

Error: (06/19/2015 08:31:19 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness service depends on the Network Store

Interface Service service which failed to start because of the following error:
%%1068

Error: (06/19/2015 08:31:19 AM) (Source: Service Control Manager) (User: )
Description: The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector

Wrapper and Engine service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (06/19/2015 02:17:39 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE

TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/19/2015 01:18:13 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE

TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/19/2015 00:06:54 PM) (Source: Application Hang)(User: )
Description: soffice.bin4.4.3.29cc01d0aaa64990e16d156C:\Program Files\LibreOffice

4\program\soffice.bin

Error: (06/19/2015 00:01:11 PM) (Source: Application Error)(User: )
Description: plugin-

container.exe35.0.1.550054c1f9f3mozalloc.dll35.0.1.550054c1f2248000000300001425172801d0

aaa3f1521b90C:\Program Files\Mozilla Firefox\plugin-container.exeC:\Program Files

\Mozilla Firefox\mozalloc.dll674640e8-169c-11e5-949f-e89a8fc055e3

Error: (06/19/2015 00:01:08 PM) (Source: Application Hang)(User: )
Description: firefox.exe35.0.1.550015cc01d0aaa3d05200d32465C:\Program Files\Mozilla

Firefox\firefox.exe5049f743-169c-11e5-949f-e89a8fc055e3

Error: (06/19/2015 11:14:20 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE

TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/19/2015 08:37:12 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE

TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/19/2015 08:32:29 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE

TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/19/2015 08:15:58 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE

TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/18/2015 02:29:52 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE

TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


=========================== Installed Programs ============================

Acer Crystal Eye Webcam (HKLM\...\{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version:

1.0.1904 - CyberLink Corp.) Hidden
Acer Crystal Eye Webcam (HKLM\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D})

(Version: 1.0.1904 - CyberLink Corp.)
Acer ePower Management (HKLM\...\{3DB0448D-AD82-4923-B305-D001E521A964}) (Version:

6.00.3007 - Acer Incorporated)
Acer eRecovery Management (HKLM\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version:

5.00.3502 - Acer Incorporated)
Acer Registration (HKLM\...\Acer Registration) (Version: 1.04.3502 - Acer Incorporated)
Acer ScreenSaver (HKLM\...\Acer Screensaver) (Version: 1.1.0617.2011 - Acer

Incorporated)
Acer Updater (HKLM\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3500 -

Acer Incorporated)
Acer VCM (HKLM\...\{047F790A-7A2A-4B6A-AD02-38092BA63DAC}) (Version: 4.05.3501 - Acer

Incorporated)
Adobe Flash Player 17 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 17.0.0.188 -

Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version:

11.0.07 - Adobe Systems Incorporated)
AVG 2014 (HKLM\...\{245CA6A2-5F65-4B03-B3A9-85FEAA32C266}) (Version: 14.0.3964 - AVG

Technologies) Hidden
AVG 2014 (HKLM\...\{4FD60DA7-3BC9-4D9A-BC15-9C53D1283709}) (Version: 14.0.3955 - AVG

Technologies) Hidden
AVG 2014 (HKLM\...\{7F1AD376-F6A0-4C2D-B93B-6FECC45620D2}) (Version: 14.0.4570 - AVG

Technologies) Hidden
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4570 - AVG Technologies)
D3DX10 (HKLM\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 -

Microsoft) Hidden
Galerie de photos Windows Live (HKLM\...\{488F0347-C4A7-4374-91A7-30818BEDA710})

(Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Identity Card (HKLM\...\Identity Card) (Version: 1.00.3501 - Acer Incorporated)
Intel® Control Center (HKLM\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version:

1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.14.10.2230 -

Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC})

(Version: 10.1.0.1008 - Intel Corporation)
Junk Mail filter update (HKLM\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version:

15.4.3502.0922 - Microsoft Corporation) Hidden
Launch Manager (HKLM\...\LManager) (Version: 5.1.4 - Acer Inc.)
LibreOffice 4.1 Help Pack (English (United States)) (HKLM\...\{34ED727D-D58A-469F-93B7

-7880C50C69A9}) (Version: 4.1.4.2 - The Document Foundation)
LibreOffice 4.1.5.3 (HKLM\...\{E77773E5-944A-453F-97F3-46767AE0A253}) (Version: 4.1.5.3

- The Document Foundation)
LibreOffice 4.4.3.2 (HKLM\...\{A651A592-2F6C-4D66-AEA8-9BFE4B61BCB3}) (Version: 4.4.3.2

- The Document Foundation)
Mesh Runtime (HKLM\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 -

Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033)

(Version: 4.5.51209 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version:

4.0.50401.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-

AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-

51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-

2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-

3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-

39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-

2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-

ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Mozilla Firefox 35.0.1 (x86 en-US) (HKLM\...\Mozilla Firefox 35.0.1 (x86 en-US))

(Version: 35.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 35.0 -

Mozilla)
MyWinLocker 4 (HKLM\...\{39F15B50-A977-4CA6-B1C3-6A8724CDA025}) (Version: 4.0.14.25 -

Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM\...\{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.15

- Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM\...\InstallShield_{17DF9714-60C9-43C9-A9C2-32BCAED44CBE})

(Version: 4.0.14.15 - Egis Technology Inc.)
paint.net (HKLM\...\{19BD2C33-16A8-4ED1-B9EA-D9E35B21EC41}) (Version: 4.0.5 - dotPDN

LLC)
Realtek Ethernet Controller Driver (HKLM\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476})

(Version: 7.37.1229.2010 - Realtek)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC})

(Version: 6.0.1.6307 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version:

6.1.7600.78 - Realtek Semiconductor Corp.)
Shredder (HKLM\...\{C2695E83-CF1D-43D1-84FE-B3BEC561012A}) (Version: 2.0.8.9 - Egis

Technology Inc.) Hidden
Skype Click to Call (HKLM\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version:

7.4.0.9058 - Microsoft Corporation)
Skype™ 5.3 (HKLM\...\{5335DADB-34BA-4AE8-A519-648D78498846}) (Version: 5.3.116 - Skype

Technologies S.A.)
Skype™ 7.0 (HKLM\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype

Technologies S.A.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.1.18.0 -

Synaptics Incorporated)
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-

F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player 2.1.3 (HKLM\...\VLC media player) (Version: 2.1.3 - VideoLAN)
Welcome Center (HKLM\...\Acer Welcome Center) (Version: 1.02.3503 - Acer Incorporated)
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft

Corporation)
WordWeb (HKLM\...\WordWeb) (Version: 7 - WordWeb Software)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 85%
Total physical RAM: 1011.87 MB
Available physical RAM: 149.2 MB
Total Pagefile: 2035.87 MB
Available Pagefile: 634.75 MB
Total Virtual: 2047.88 MB
Available Virtual: 1957.93 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:219.79 GB) (Free:157.05 GB) NTFS

========================= Users: ========================================

User accounts for \\BC-PC

Administrator            BC                       Guest                    


**** End of log ****
 

[Aura]

Uninstall these programs:

• Adobe Flash Player 17 NPAPI;
• MyWinLocker Suite;

Considering the fact that you have one low end laptop, AVG will be too much for it to handle. You want to save your resources. So I would uninstall AVG 2014 and go with either Microsoft Security Essentials or Panda Cloud Antivirus.

[brycrip]

Thanks. I made the changes you have suggested, yesterday, and re-booted with the intention of writing you. But the computer wouldn't boot up. Left it till last night and it booted just fine and again this morning. Guess I need another gig of ram but reluctant to spend money on this thing.

 

Too early to tell if things have improved, but now get annoying pop-ups from Panda! Oh well...

 

Thanks again, give me a couple of days and I'll let you know if I notice an improvement.

 

Bry

[Aura]

No problem Bry, I'll be waiting for an update

[brycrip]

Not much better, I'm afraid. Takes a long time just to open a basic notepad document. Maybe four or five minutes just to bring up the FireFox search page the first time. And when on line, the connection is often lost and reset. (That might be a local issure.) And forget trying to open two websites at the same time, or a webpage and a OfficeLibre word processing document.If I write a document, then close, I'll get the outline of the "Save Window" only; and have to re-close the document to get it to save. It may take a couple of mintues then, before the document saves and closes. These were all things the computer handled easily when it was newer. And still having trouble with the curser freezing.

I did notice that the computer seems to work better on battery. And if I stay off the internet...?

Thanks,
Bry

[brycrip]

Just re-installed LibreOffice. Unbelievably, it took almost two hours to uninstall and re-install the program! Boy!

 

It seems this os system is corrupt.... is there a complete overhaul that will not affect my programs and files? It's either that or throw this thing in a ditch!!!

 

Thanks for your help...

 

Bry

[Aura]

Sorry for the late reply. bry, I'll be honest with you, it's normal for your laptop to be slow. You only have 1GB of RAM. Even thought the minimum recommended to run Windows 7 32-bit is 1GB of RAM, it doesn't mean that it'll operate smoothly at all. I know the kind of laptop you have, my girlfriend used to have one. Same brand, same specs and from day 1, it was really, really slow. She could barely open a picture. There's nothing to be done with these laptops to be honest. You can't open more than one program without the whole system becoming sluggish. I have no idea why manufacturer sell these kind of laptops since they are practically useless. A standard cellphone have more specs than these.

[brycrip]

Yeah... thanks. It's what I figured but didn't want to believe. Maybe I'll dump it off on my girlfriend and buy myself something new! Ha! Ha!

 

I really only bought it for my e-mail but then started adding stuff. You know how it goes.

 

Anyway, thanks so much for looking at it for me. Really appreciate it.

 

All best,

Bry

[Aura]

I don't think your girlfriend will like you a lot if you just "dump" it on her haha! And no problem Bry, you're welcome