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factory restore

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I received a desktop and I would like to factory restore it. But I'm having trouble doing this
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:welcome:    dupchurch,


Can you post the brand and model name or number details of the computer + tell us what you have tried and what happened. 



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You can Use the Recovery Partition
Modern computers come with the operating system pre-installed and a recovery partition to restore it. recovery partition contains all the recovery setup files necessary for a clean refresh of the operating system, a partition for the operating system and all installed programs, and a partition for all extra data.
Starting a recovery via the recovery partition usually means that you have to press one of the “F” keys (such as F1-F12) the moment after you hit the power button. These should be:
Acer – Alt + F10
Asus – F9
Dell/Alienware – F8
HP – F11
Lenovo – F11
MSI – F3
Samsung – F4
Sony – F10
Toshiba – 0 (not numpad) while turning on, release key when Toshiba logo appears.
Doing so tells the BIOS that you’d like to run the recovery setup rather than load your Windows installation. Then, simply follow the on-screen instructions to complete the recovery — it should be very similar to a full-screen installation of any other program.
Once the recovery installer has completed, your computer will be in the exact same state as it was when you turned it on for the first time.

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