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Repeated Norton Power Eraser message popping up [Solved]


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#16
fiarsgirl

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Yes, the alerts have stopped, thankfully!

 

Fix result of Farbar Recovery Scan Tool (x64) Version:18-07-2015 01
Ran by LeeAnn at 2015-07-19 07:04:51 Run:2
Running from C:\Users\LeeAnn\Desktop
Loaded Profiles: LeeAnn (Available Profiles: LeeAnn)
Boot Mode: Normal
==============================================

fixlist content:
*****************
Start
CreateRestorePoint:
C:\Users\LeeAnn\Downloads\SmileyMonster_downloader_by_Ffonts.exe
End
*****************

Restore point was successfully created.
C:\Users\LeeAnn\Downloads\SmileyMonster_downloader_by_Ffonts.exe => moved successfully.

==== End of Fixlog 07:05:36 ====


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#17
pystryker

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Yes, the alerts have stopped, thankfully!


:thumbsup: Looks like a clean bill of health. :)

Let's remove my tools, and create a new clean restore point on your machine. That way, if you need to use a restore point in the future, you'll have one that doesn't have any infected files in it.


Step 1: Tool Removal with Delfix and Creation of a clean restore point
  • Download Delfix from here
  • Ensure Remove disinfection tools is ticked
    Also tick:
    • Create registry backup
    • Purge system restore
    • Reset System Settings
    delfix.jpg
  • Click Run
The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.
  • You can uninstall ESET Online Scanner at this time.
  • I recommend keeping Malwarebytes Anti-Malware installed. Make sure to update it and run it at least once a week. If it finds things such as PUP's (Potentially Unwanted Programs) you can delete those with no worries. However, if it finds something like a trojan, come see us.
Step 2: Tips, Information, and Optional Installation of Unchecky
  • Watch what you open in your emails. If you get an email from an unknown source with any attached files, do not open it.
  • Install and keep only one anti-virus on your machine. Update it and scan your machine with it at least once a week.
  • Be careful of the websites you visit.
  • When installing new programs, don't be "click happy" and click through the screens. Many programs come with adware in them and are set to install them by default. Several programs require that you uncheck or select no to prevent the installation. Take your time and read each screen as you go. :)
To help protect yourself while on the web, I recommend you read How did I get infected in the first place?


Installation of Unchecky

This is a very good little program that will automatically uncheck any boxes during a software installation. This helps prevent the software from installing any malware that is by default checked while the program is being installed.
  • Click here to be taken to Unchecky.com
  • Click the very large Download button.
  • Click Save
  • Once downloaded, double click the program (Vista, Win 7, and 8, right click and Run as Administrator)
  • Once open, click the Install button.
unchecky1_zps667e512d.jpg


Then click Finish

unchecky2_zpsca4e7d0d.jpg


Unchecky is now installed and will help you keep unwanted check boxes unchecked. :thumbsup:


Things I need to see in your next post

Delfix Log

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#18
fiarsgirl

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I couldn't get my windows 8 updated to 8.1 to update my internet explorer, but I got my windows 8 updated as much as is possible.


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#19
pystryker

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I couldn't get my windows 8 updated to 8.1 to update my internet explorer, but I got my windows 8 updated as much as is possible.


Ah, ok, no worries. Could you post the Delfix log so I can make sure all went well? :thumbsup:
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#20
fiarsgirl

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# DelFix v10.8 - Logfile created 19/07/2015 at 14:15:54
# Updated 29/07/2014 by Xplode
# Username : LeeAnn - FIARSGIRL
# Operating System : Windows 8  (64 bits)

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\LeeAnn\Desktop\mbar
Deleted : C:\Users\LeeAnn\Desktop\Addition.txt
Deleted : C:\Users\LeeAnn\Desktop\AdwCleaner.exe
Deleted : C:\Users\LeeAnn\Desktop\Fixlog.txt
Deleted : C:\Users\LeeAnn\Desktop\FRST.txt
Deleted : C:\Users\LeeAnn\Desktop\FRST64.exe
Deleted : C:\Users\LeeAnn\Desktop\JRT.txt
Deleted : C:\Users\LeeAnn\Downloads\esetsmartinstaller_enu(1).exe
Deleted : C:\Users\LeeAnn\Downloads\esetsmartinstaller_enu.exe
Deleted : C:\Users\LeeAnn\Downloads\JRT.exe
Deleted : C:\Users\LeeAnn\Downloads\SecurityCheck.exe
Deleted : HKLM\SOFTWARE\AdwCleaner

~ Creating registry backup ... OK

~ Cleaning system restore ...

Deleted : RP #178 [Windows Update | 07/18/2015 00:05:07]
Deleted : RP #180 [Restore Point Created by FRST | 07/18/2015 17:41:43]
Deleted : RP #182 [Restore Point Created by FRST | 07/19/2015 14:05:00]
Deleted : RP #183 [Removed Java 8 Update 51 | 07/19/2015 14:11:30]

New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########


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#21
pystryker

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Looks good. :thumbsup: If you need our help in the future, please don't hesitate to come see us. :)
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#22
fiarsgirl

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Seriously thank you for taking the time to help me! I couldn't have done it without you!


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#23
pystryker

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Seriously thank you for taking the time to help me! I couldn't have done it without you!


You're very welcome, it's my pleasure. :)

Safe surfing!

Pystryker :wave:
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#24
pystryker

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.


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