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Error upon startup

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Luthien Rogue

Luthien Rogue

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I recently had to reinstall Windows XP; I did not unistall Windows XP first, I simply reinstalled it over the original. Now, when starting up my computer, just before RestoreIT says it's creating a new backup point, I get this message, every time:


Operating system OR hard disk partitions have been altered. The current backup point does not match either your current hard disk setup or your operating system.

I then have to click OK each time in order to continue.

I tried going into RestoreIT, but got this error message:

RestoreIT ecountered a problem! This problem may cause your RestoreIT to work improperly.

The detailed information about this problem is the following:

Error Code: 0x1
Description: A core error! You may need to re-install RestoreIT.

And then this message popped up:

vbptask.exe - Application Error

The instruction at "0x73dd1994" referenced memory at "0x00144ed4". The memory could not be "read". Click OK to terminate the program.

My computer and system information is:

System -- Microsoft Windows XP Home Edition, Version 2002, Service Pack 2.

Computer -- Pentium 4 CPU 2.80GHz

This is a brand new computer, not even a 3 weeks old. I don't think it came with a RestoreIT CD or anything, it was installed by the company who made my computer. The only CDs I was given were WindowsXP, Colour Driver, Monitor Driver etc...So, I cannot get help from the company...

What should I do?
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