thanks for the update, so they replaced the drive then, probably best thing even though i've repaired system with bad sectors/tracks that worked for years afterwards without any problems.
I uninstalled the trial version to reinstall Avast Pro Antivirus and downloaded the MCPR (McAfee Consumer Product Removal) tool from the McAfee site and ended up with infected with some really nasty adware popups and having a difficult getting rid of them all.
hope you got in touch with them or someone who's in the know and tight with them, there's no way you should have gotten infected by one of their official downloads, and i'm sure mcafee would want to know and fix that asap.
Thinking about restoring back to factory yet again and start over, yet again.
personally i would before getting to far into updating things. curious though about the malware because i'd have thought it unlikely an official mcafee download would contain malware and does make me wonder if something was already installed on the machine straight from the factory, maybe it would be worth scanning the drive in another pc just to make sure. i'm pretty sure i've read about cases where malware was installed on drives that have come back from being repaired or replaced before, just not sure how prevalent or likely that scenario maybe but might be worth checking out anyway.
What a pain!! I also need to purchase a 16G USB so I can create the recovery media before returning the lappy to my son.
What do you know about Macrium Reflect, Terry. I am thinking about creating an image to save on my external, a USB or something as a second back recovery option. Your opinion is most welcome...
macrium reflect is a great program and one i recommend everyone should use to create a backup image of their drives, personally i don't use it because i'm more of a linux guy so use clonzilla or just dd to make my images, but with any new machine i work on the very first thing i do and recommend everyone should do, after making sure everything is updated and all needed programs are installed is to create a complete set of backup dvd's containing an image of the drive (usually takes about 6 dvd's if i remember correctly.) as well as create the recovery disk, then i'd create another backup image on either an external drive or large usb stick that would be used for doing any restores where as the dvd's are put away somewhere safe as a backup, backup solution so to speak.
been a while since i created a usb recovery stick but 16Gb seems a bit big to me and think you only need a 4GB stick if my memory isn't playing tricks with me again.
Edited by terry1966, 07 October 2015 - 11:26 AM.