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computer hangs right after boot


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#1
rajagopal

rajagopal

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Hi,
I have a lenovo U460 laptop running Windows 7 Home premium 64 bit. My computer seems to have picked up an issue recently - It hangs right after boot and powers off abruptly after few minutes. Emeraldnzl was kind enough to help me remove malwares from my computer - http://www.geekstogo...ght-after-boot/

 

But freezing still happens right after boot( sometimes in login screen , sometimes in the process of booting).

I am not able to find a pattern here on what can cause this freezing. Overheating does not seem to be the cause - even if I don't use my computer for the whole day and boot in the night, freezing still happens. Even in safe mode, sometimes freezing happens although not as common as it happens in normal mode.

 

At this point we have disabled all the startup programs ( Windows -> search -> msconfig -> Disable all startup programs) , we have also disabled all non-microsoft services  ( Windows -> search -> msconfig -> Services -> Hide all Microsoft services -> Disable all ) ..

 

Any help to resolve my problem is very much appreciated..


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#2
Dashing star

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Download speccy from here, after installing it, run speccy and post the snapshot by go to File-->publish snapshot-->copy the link and post here.


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#3
rajagopal

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After several tries to boot, I was finally able to boot in "safe mode with networking" and install speccy. Here is the link to my computer's snapshot - http://speccy.pirifo...kUDkkvsD5mFzSqh

 

When speccy started up, it performed analysis on various components on my computer and some of the analysis failed. Let me know if you want me to try this in normal mode instead of safe mode..


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#4
Dashing star

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I need log file from speccy in normal mode as i can't see some details, from what i can see is your windows update option is Not configured and UAC is disabled.

 

  • Please Turn ON the windows update.

 

  • Did you using External Graphic card? 

 

  • Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

 

  1.   List last 10 Event Viewer log
  2.   List Installed Programs

Click Go and paste the content into your next post.

 

To Do for Next post:

 

  • Switch on windows Update.
  • Speccy in Normal mode.
  • Minitoolbox logs

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#5
rajagopal

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I have trouble running my laptop in normal mode. Freezing happens within a few minutes of booting in normal mode. Since I restarted after freezing more than a couple of times, disk check started automatically during the next boot and it showed the following during stage 1 & 2

 

 - Deleted some corrupt attribute records (stage 1) and Deleted a bunch of index entries ( stage 2 )..

 

chkdsk is still running, I will let you know if I can run speccy from normal mode after this. Also let me know if you need the chkdsk logs and where to grab those logs from?


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#6
rajagopal

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Hi,

 

Rebooted after chkdsk fixed a bunch of stuff. Please see below for the speccy snapshot and logs from mini tool box..

 

1. Windows update is turned on already.. please see attached screenshot..But somehow speccy snapshot says Windows update AutoUpdate as not configured..

 

2. My laptop has 2 graphics card - Integrated and discrete. Integrated graphics card is Intel and discrete graphics card is nvidia geforce. The laptop has a feature to switch between these graphics cards..

 

3. Snapshot from speccy in normal mode - http://speccy.pirifo...LDtF2DoecuClXik

 

4. Minitool box logs :

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Rajagopal Kumar (administrator) on 10-09-2015 at 22:54:53
Running from "C:\Users\Rajagopal Kumar\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: 0877 Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/10/2015 10:43:22 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.

Error: (09/10/2015 10:22:45 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.

Error: (09/10/2015 01:23:10 AM) (Source: PerfNet) (User: )
Description:

Error: (09/10/2015 01:21:01 AM) (Source: PerfNet) (User: )
Description:

Error: (09/10/2015 01:17:11 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.

Error: (09/10/2015 01:16:01 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.

Error: (09/10/2015 12:39:43 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.

Error: (09/09/2015 10:17:18 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.

Error: (09/09/2015 01:11:52 AM) (Source: MsiInstaller) (User: RajagopalKumar)
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed.  Contact your technical support group.  System Error 1612.

Error: (09/08/2015 12:11:28 AM) (Source: MsiInstaller) (User: RajagopalKumar)
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed.  Contact your technical support group.  System Error 1612.


System errors:
=============
Error: (09/10/2015 10:50:11 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5

Error: (09/10/2015 10:40:07 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (09/10/2015 10:39:40 PM) (Source: Service Control Manager) (User: )
Description: The ReadyComm.DirectRouter service failed to start due to the following error:
%%2

Error: (09/10/2015 10:22:23 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (09/10/2015 10:22:06 PM) (Source: Service Control Manager) (User: )
Description: The ReadyComm.DirectRouter service failed to start due to the following error:
%%2

Error: (09/10/2015 01:21:16 AM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (09/10/2015 01:17:35 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume Windows.

Error: (09/10/2015 01:17:35 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume Windows.

Error: (09/10/2015 01:16:14 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1068

Error: (09/10/2015 01:16:13 AM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2015-09-02 23:44:44.287
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-08-30 23:09:24.928
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-08-30 16:38:25.757
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-08-29 02:54:48.837
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-08-29 01:13:37.085
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-08-29 00:14:23.933
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-08-28 20:52:51.206
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-08-28 20:37:57.546
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-08-28 00:57:35.309
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-08-28 00:51:38.628
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

ActivClient x64 (HKLM\...\{86E45973-5352-439F-A115-2E8EE4D40140}) (Version: 6.2 - ActivIdentity)
Active Protection System (HKLM-x32\...\{F493761C-E465-4B9E-9FC1-A312F161DE0A}) (Version: 1.70.08 - Lenovo)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.4.0.2540 - Adobe Systems Incorporated)
Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.232 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.232 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.12 - Adobe Systems Incorporated)
AoA Audio Extractor (HKLM-x32\...\{D1725D54-279A-40C5-A70D-23C1785DB920}_is1) (Version:  - AoAMedia.com)
AOL Toolbar (HKCU\...\AOL Toolbar) (Version:  - )
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.26 - Atheros Communications Inc.)
ChromecastApp (HKCU\...\{079ede36-133d-44b0-8053-c7c1fa8d2e0d}_is1) (Version: 1.5.1383.0 - Google Inc.)
Citrix Online Launcher (HKLM-x32\...\{AFB80939-4486-49D8-A04E-2B05C0F2DE39}) (Version: 1.0.252 - Citrix)
CryptoPrevent (HKLM-x32\...\{5C5B24E7-4694-4049-A222-CCE7D3FAC63F}_is1) (Version:  - Foolish IT LLC)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.0.2311 - CyberLink Corp.)
Energy Management (HKLM-x32\...\{0CE226F3-EB27-4ECD-BBF5-F088716779FD}) (Version: 5.4.1.6 - Lenovo)
ERUNT 1.1j (HKLM-x32\...\ERUNT_is1) (Version:  - Lars Hederer)
FileHippo.com Update Checker (HKLM-x32\...\FileHippo.com) (Version:  - )
Fitbit Connect (HKLM-x32\...\{252787DA-515C-44B6-896F-CB644D518EA1}) (Version: 2.0.0.6598 - Fitbit Inc.)
Google Chrome (HKCU\...\Google Chrome) (Version: 45.0.2454.85 - Google Inc.)
Google Talk Plugin (HKLM-x32\...\{83A5D4E9-7FE6-336D-9525-F1C879496014}) (Version: 3.3.2.8436 - Google)
GoToMeeting 7.2.3.3019 (HKCU\...\GoToMeeting) (Version: 7.2.3.3019 - CitrixOnline)
HipChat (HKLM-x32\...\{D841EE48-5BDF-433C-A6C4-261855E542E9}) (Version: 2.2.1221 - Atlassian Inc)
HP Virtual Room Client Launcher Plugin (HKLM-x32\...\{E9C450A0-4606-11E0-9207-0800200C9A66}) (Version: 2.0.0.1 - Hewlett-Packard)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2086 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.5.6.1001 - Intel Corporation)
Java 7 Update 7 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86417007FF}) (Version: 7.0.70 - Oracle)
Java 7 Update 79 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217079FF}) (Version: 7.0.790 - Oracle)
JDownloader (HKLM-x32\...\JDownloader) (Version: 0.89 - AppWork UG (haftungsbeschränkt))
JDownloader 2 (HKLM\...\jdownloader2) (Version: 2.0 - AppWork GmbH)
Juniper Networks Setup Client (HKCU\...\Juniper_Setup_Client) (Version: 8.0.3.44983 - Juniper Networks)
Juniper Networks Setup Client 64-bit Activex Control (HKLM\...\Juniper_Setup_Client Activex Control) (Version: 2.1.1.1 - Juniper Networks)
Juniper Networks Setup Client Activex Control (HKLM-x32\...\Juniper_Setup_Client Activex Control) (Version: 2.1.1.1 - Juniper Networks)
Junos Pulse (HKLM\...\{DE5BC884-0CA3-46A0-93CF-A306B7C23356}) (Version: 5.0.44983 - Juniper Networks) Hidden
Junos Pulse 5.0 (HKLM-x32\...\Junos Pulse 5.0) (Version: 5.0.44983 - Juniper Networks, Inc.)
KeyScrambler (HKLM-x32\...\KeyScrambler) (Version: 2.9.2.0 - QFX Software Corporation)
Kies mini (HKLM-x32\...\{EE43894E-FDCF-4A8C-BCD6-3AAA9A48B486}) (Version: 1.00.0000 - Samsung Electronics Co., Ltd.) Hidden
Kies mini (HKLM-x32\...\InstallShield_{EE43894E-FDCF-4A8C-BCD6-3AAA9A48B486}) (Version: 1.00.0000 - Samsung Electronics Co., Ltd.)
Lenovo Bluetooth with Enhanced Data Rate Software (HKLM\...\{9E9D49A4-1DF4-4138-B7DB-5D87A893088E}) (Version: 6.2.1.1400 - Broadcom Corporation)
Lenovo DirectShare (HKLM-x32\...\{B2164CCB-C002-4B80-8550-7535D80DF237}) (Version: 1.0.1.38 - ArcSoft) Hidden
Lenovo DirectShare (HKLM-x32\...\InstallShield_{B2164CCB-C002-4B80-8550-7535D80DF237}) (Version: 1.0.1.38 - ArcSoft)
Lenovo EasyCamera (HKLM-x32\...\{ADE16A9D-FBDC-4ecc-B6BD-9C31E51D0332}) (Version: 2.10.02.23.1 - Vimicro)
Lenovo OneKey Recovery (HKLM\...\{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 7.0.0723 - CyberLink Corp.) Hidden
Lenovo OneKey Recovery (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 7.0.0723 - CyberLink Corp.)
Lenovo ReadyComm 5 (HKLM-x32\...\{17542DBF-E17C-4562-BC4D-FA3EF3076C45}) (Version: 5.1.1.17 - Lenovo)
Lenovo ReadyComm 5.0 Service (HKLM-x32\...\{76C66170-C538-4E77-B54D-48E136B5B533}) (Version: 5.0.0.1 - Lenovo Group Limited)
Lenovo Security Solution FP (HKLM\...\{0F841121-4DB6-4B31-839F-7F5AB3BB3423}) (Version: 5.9.3.6245 - UPEK Inc.)
magicJack (HKCU\...\magicJack) (Version: 2.0.6073.4413 - magicJack L.P.)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Lync 2010 Attendee (HKLM-x32\...\{6F72D695-5188-4484-B21E-E16CD89C4008}) (Version: 4.0.7577.4446 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 365 ProPlus - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 15.0.4745.1002 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Save as PDF Add-in for 2007 Microsoft Office programs (HKLM-x32\...\{90120000-00B0-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual J# 2.0 Redistributable Package - SE (x64) (HKLM\...\Microsoft Visual J# 2.0 Redistributable Package - SE (x64)) (Version:  - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 40.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 40.0.3 (x86 en-US)) (Version: 40.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 40.0.3 - Mozilla)
NEF Codec (HKLM-x32\...\{D6506521-0959-4FA3-875F-E2E28830B0D2}) (Version: 1.00.0000 - Nikon)
NEF to JPG (HKLM-x32\...\{13D87B39-2A3B-4675-A0D9-B8B01EA2F8E3}_is1) (Version:  - neftojpg.com)
Nitro Reader 2 (HKLM\...\{7B72A3FB-2563-4A83-B054-98C57415DFFA}) (Version: 2.3.1.7 - Nitro PDF Software)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4745.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4745.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4745.1002 - Microsoft Corporation) Hidden
Oracle VM VirtualBox 4.1.18 (HKLM\...\{4EE61784-10C6-4B7C-A0B2-5BED17B05741}) (Version: 4.1.18 - Oracle Corporation)
PDFBinder (HKLM-x32\...\{8BA03AC2-579F-41CD-A250-740137D86F7A}) (Version: 1.0.0 - Malamute.dk)
Pidgin (HKLM-x32\...\Pidgin) (Version: 2.10.6 - )
PrimoPDF -- brought to you by Nitro PDF Software (HKLM-x32\...\PrimoPDF) (Version: 5 - Nitro PDF Software)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6083 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30116 - Realtek Semiconductor Corp.)
Remote Access to HP Network 6.2 (HKLM\...\{9F150026-E7A4-47D9-B0E2-7666EEC54AA6}) (Version: 6.2.3.52064 - Hewlett-Packard Company)
Samsung Kies (HKLM-x32\...\{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.2.0.12014_18 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies (HKLM-x32\...\InstallShield_{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.2.0.12014_18 - Samsung Electronics Co., Ltd.)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.3.2300.0 - SAMSUNG Electronics Co., Ltd.)
Skype for Business Web App Plug-in (HKLM-x32\...\{7EA9A4CD-6875-4F3C-A4D4-42C924AD3CF8}) (Version: 15.8.20020.351 - Microsoft Corporation)
Skype™ 7.1 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.1.105 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
SpywareBlaster 5.2 (HKLM-x32\...\SpywareBlaster_is1) (Version: 5.2.0 - BrightFort LLC)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.0.13.0 - Synaptics Incorporated)
TeamViewer 7 (HKLM-x32\...\TeamViewer 7) (Version: 7.0.12541 - TeamViewer)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VeriFace (HKLM-x32\...\VeriFace) (Version: 3.6.0.0730 - Lenovo)
Vim 7.3 (self-installing) (HKLM\...\Vim 7.3) (Version:  - )
VLC media player 1.1.11 (HKLM-x32\...\VLC media player) (Version: 1.1.11 - VideoLAN)
VLC media player 2.0.2 (HKLM\...\VLC media player) (Version: 2.0.2 - VideoLAN)
VMware vSphere Client 4.1 (HKLM-x32\...\{A0B433B1-941D-46F5-AE59-286263534232}) (Version: 4.1.0.17435 - VMware, Inc.)
VMware vSphere Client 5.0 (HKLM-x32\...\{04805AB6-F757-496A-8D56-37A0FC5FF6F3}) (Version: 5.0.0.16964 - VMware, Inc.)
Windows Driver Package - Broadcom (BTHUSB) Bluetooth  (02/25/2010 6.2.0.9419) (HKLM\...\85CE3A3657FAE5FD305B143E90E6FC89BA53001C) (Version: 02/25/2010 6.2.0.9419 - Broadcom)
Windows Driver Package - Broadcom Bluetooth  (01/19/2010 6.2.0.1417) (HKLM\...\7341A1B43E7FE58942EB1E820A17C18305DFBCE6) (Version: 01/19/2010 6.2.0.1417 - Broadcom)
Windows Driver Package - Broadcom HIDClass  (07/28/2009 6.2.0.9800) (HKLM\...\3BA80AB4C7E9F8497C115C844953A3D4BEB84D21) (Version: 07/28/2009 6.2.0.9800 - Broadcom)
Windows Driver Package - Lenovo (ACPIVPC) System  (10/19/2009 5.4.0.1) (HKLM\...\0A4175B489A1B4A6E07E11B063A6263480C51D71) (Version: 10/19/2009 5.4.0.1 - Lenovo)
WinRAR 4.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
WinRAR archiver (HKLM-x32\...\WinRAR archiver) (Version:  - )
Yahoo! Detect (HKLM-x32\...\YTdetect) (Version:  - )
ZoneAlarm LTD Toolbar (HKLM\...\ZoneAlarm LTD Toolbar) (Version:  - Check Point Software Technologies)

**** End of log ****
 

 

 

 

 

Attached Thumbnails

  • windows_update_settings.png

  • 0

#7
Dashing star

Dashing star

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  • Member
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  • 722 posts
  • Follow the steps given here and please post the chkdsk log.

 

  • From MiniTool Box Logs i see that,

 

1) In BIOS your first booting device is CD-ROM, please change first booting device to your Hard disk drive that running windows.

 

2) Also certain things like AOL Tool bar, Spyware blaster, zoneAlarm Toolbar ? Did you really need this?

 

  • From speccy i see that your CPU temp. is 77 degree which is quite high without loading, for this i suggest you to clean off your pc without Dust using a tin a compressed Air, and

 

  • I suggest you to turn on UAC (User Account Control) by following the steps.

 

  1. Click Open Control Panel.
  2. Click the View by drop-down arrow and select Large icons.
  3. Click User Accounts.
  4. Click Change User Account Settings.
  5. Move the slider:
  6. Set to Always Notify to turn UAC ON
  7. Click OK
  8. Restart your computer.

 

  • Regarding Update windows option, I don't understand why speccy shows wrong one!   :headscratch:  Ok lets consider this afterwards.

 

Reports for next reply:

 

1) chkdsk logs.

 

2) Put Hard disk as first booting device in BIOS. (see whether it freezes after doing this)

 

3) what about Removing the toolbars?

 

4) cleaning the pc.

 

5) Turn ON UAC.


  • 1

#8
rajagopal

rajagopal

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  • 97 posts

Hi,

1. I have pasted the chkdsk logs below

2. I checked BIOS settings -> Boot -> I only see SATA HDD option there. There is no optical drive in my computer.

3. About the toolbars - I can remove AOL and ZoneAlarm toolbar, but I don't see it in the programs list to uninstall from control panel.. Please let me know if there is any other way to uninstall it.

4. I don't have the tools to open up my PC to clean it, I can get the tools and do the clean-up.

5. I turned on UAC.

 

-------------------------------------------------------------------------------------------------

 

 

Chkdsk logs

 

 

-------------------------------------------------------------------------------------------------

 

 

 
 
Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows.
 
 
One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.                         
 
CHKDSK is verifying files (stage 1 of 3)...
Attribute record of type 0x80 and instance tag 0x3 is cross linked
starting at 0x2b494 for possibly 0xc clusters.
Some clusters occupied by attribute of type 0x80 and instance tag 0x3
in file 0x308c8 is already in use.
Deleting corrupt attribute record (128, "")
from file record segment 198856.
Attribute record of type 0x80 and instance tag 0x1 is cross linked
starting at 0x278064 for possibly 0x3 clusters.
Some clusters occupied by attribute of type 0x80 and instance tag 0x1
in file 0x30ec3 is already in use.
Deleting corrupt attribute record (128, "")
from file record segment 200387.
Attribute record of type 0x80 and instance tag 0x1 is cross linked
starting at 0x21e740 for possibly 0x2 clusters.
Some clusters occupied by attribute of type 0x80 and instance tag 0x1
in file 0x30eea is already in use.
Deleting corrupt attribute record (128, "")
from file record segment 200426.
  326656 file records processed.                                          File verification completed.
  1761 large file records processed.                                      0 bad file records processed.                                        0 EA records processed.                                              59 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 3)...
Unable to locate the file name attribute of index entry CBS.log
of index $I30 with parent 0x10fd in file 0x30708.
Deleting index entry CBS.log in index $I30 of file 4349.
Index entry CO1682~1.RE~ of index $I30 in file 0x120a points to unused file 0x30f92.
Deleting index entry CO1682~1.RE~ in index $I30 of file 4618.
Index entry CO5388~1.RE~ of index $I30 in file 0x120a points to unused file 0x30f98.
Deleting index entry CO5388~1.RE~ in index $I30 of file 4618.
Index entry CO98A4~1.BLF of index $I30 in file 0x120a points to unused file 0x30f8d.
Deleting index entry CO98A4~1.BLF in index $I30 of file 4618.
Index entry COAEFA~1.RE~ of index $I30 in file 0x120a points to unused file 0x30f97.
Deleting index entry COAEFA~1.RE~ in index $I30 of file 4618.
Index entry components{7b7b5891-55ca-11e5-abc1-88ae1d38231b}.TxR.0.regtrans-ms of index $I30 in file 0x120a points to unused file 0x30f92.
Deleting index entry components{7b7b5891-55ca-11e5-abc1-88ae1d38231b}.TxR.0.regtrans-ms in index $I30 of file 4618.
Index entry components{7b7b5891-55ca-11e5-abc1-88ae1d38231b}.TxR.1.regtrans-ms of index $I30 in file 0x120a points to unused file 0x30f97.
Deleting index entry components{7b7b5891-55ca-11e5-abc1-88ae1d38231b}.TxR.1.regtrans-ms in index $I30 of file 4618.
Index entry components{7b7b5891-55ca-11e5-abc1-88ae1d38231b}.TxR.2.regtrans-ms of index $I30 in file 0x120a points to unused file 0x30f98.
Deleting index entry components{7b7b5891-55ca-11e5-abc1-88ae1d38231b}.TxR.2.regtrans-ms in index $I30 of file 4618.
Index entry components{7b7b5891-55ca-11e5-abc1-88ae1d38231b}.TxR.blf of index $I30 in file 0x120a points to unused file 0x30f8d.
Deleting index entry components{7b7b5891-55ca-11e5-abc1-88ae1d38231b}.TxR.blf in index $I30 of file 4618.
Index entry TMP00000004FB6163084A20E4B8 of index $I30 in file 0x177a points to unused file 0x31023.
Deleting index entry TMP00000004FB6163084A20E4B8 in index $I30 of file 6010.
Index entry TMP000~4 of index $I30 in file 0x177a points to unused file 0x31023.
Deleting index entry TMP000~4 in index $I30 of file 6010.
Index entry 01 of index $I30 in file 0x5865 points to unused file 0x30fb8.
Deleting index entry 01 in index $I30 of file 22629.
Index entry 3ccec3ee-c7f5-4394-9c09-5a1854640083.png of index $I30 in file 0xe142 points to unused file 0x31027.
Deleting index entry 3ccec3ee-c7f5-4394-9c09-5a1854640083.png in index $I30 of file 57666.
Index entry 3CCEC3~1.PNG of index $I30 in file 0xe142 points to unused file 0x31027.
Deleting index entry 3CCEC3~1.PNG in index $I30 of file 57666.
Index entry f2ae05b3-7099-45bb-93a2-a1da71e25c35.png of index $I30 in file 0xe142 points to unused file 0x3101d.
Deleting index entry f2ae05b3-7099-45bb-93a2-a1da71e25c35.png in index $I30 of file 57666.
Index entry F2AE05~1.PNG of index $I30 in file 0xe142 points to unused file 0x3101d.
Deleting index entry F2AE05~1.PNG in index $I30 of file 57666.
The file reference 0x1fd000000000ab6 of index entry 7E26414AAA8FFCFB.dat of index $I30
with parent 0x179ec is not the same as 0x1ed000000000ab6.
Deleting index entry 7E26414AAA8FFCFB.dat in index $I30 of file 96748.
The file reference 0x1fd000000000ab6 of index entry 7E2641~1.DAT of index $I30
with parent 0x179ec is not the same as 0x1ed000000000ab6.
Deleting index entry 7E2641~1.DAT in index $I30 of file 96748.
Index entry HT89C3~1.LO~ of index $I30 in file 0x1e27c points to unused file 0x30809.
Deleting index entry HT89C3~1.LO~ in index $I30 of file 123516.
The multi-sector header signature for VCN 0xc of index $I30
in file 0x2d88f is incorrect.
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
The multi-sector header signature for VCN 0xd of index $I30
in file 0x2d88f is incorrect.
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
The multi-sector header signature for VCN 0xe of index $I30
in file 0x2d88f is incorrect.
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
The multi-sector header signature for VCN 0xf of index $I30
in file 0x2d88f is incorrect.
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
The VCN 0x10 of index $I30 in file 0x2d88f is already in use.
Correcting error in index $I30 for file 186511.
The index bitmap $I30 in file 0x2d88f is incorrect.
Correcting error in index $I30 for file 186511.
The two index entries of length 0x60 and 0x70 are either identical
or appear in the wrong order.
fc 15 03 00 00 00 6a 00 60 00 4c 00 00 00 00 00  ......j.`.L.....
8f d8 02 00 00 00 38 00 99 32 e8 b2 d5 ea d0 01  ......8..2......
99 32 e8 b2 d5 ea d0 01 99 32 e8 b2 d5 ea d0 01  .2.......2......
99 32 e8 b2 d5 ea d0 01 00 10 08 00 00 00 00 00  .2..............
70 01 08 00 00 00 00 00 20 20 00 00 00 00 00 00  p.......  ......
05 03 69 00 6e 00 64 00 65 00 78 00 00 00 00 00  ..i.n.d.e.x.....
35 00 00 00 00 00 00 00 0a 00 00 00 00 00 00 00  5...............
----------------------------------------------------------------------
e6 07 03 00 00 00 07 00 70 00 52 00 01 00 00 00  ........p.R.....
8f d8 02 00 00 00 38 00 01 af 65 fe 89 eb d0 01  ......8...e.....
12 d6 65 fe 89 eb d0 01 12 d6 65 fe 89 eb d0 01  ..e.......e.....
01 af 65 fe 89 eb d0 01 00 80 0b 00 00 00 00 00  ..e.............
90 72 0b 00 00 00 00 00 20 20 00 00 00 00 00 00  .r......  ......
08 03 66 00 5f 00 30 00 30 00 30 00 30 00 65 00  ..f._.0.0.0.0.e.
36 00 00 00 00 00 00 00 0b 00 00 00 00 00 00 00  6...............
12 08 03 00 00 00 06 00 70 00 52 00 01 00 00 00  ........p.R.....
Sorting index $I30 in file 186511.
The file reference 0x11e0000000178b9 of index entry f_000044 of index $I30
with parent 0x2d88f is not the same as 0x11f0000000178b9.
Deleting index entry f_000044 in index $I30 of file 186511.
The file reference 0x5a0000000178cd of index entry f_000045 of index $I30
with parent 0x2d88f is not the same as 0x5b0000000178cd.
Deleting index entry f_000045 in index $I30 of file 186511.
The file reference 0x6600000001726f of index entry f_0000d0 of index $I30
with parent 0x2d88f is not the same as 0x6700000001726f.
Deleting index entry f_0000d0 in index $I30 of file 186511.
Index entry PA000A~1.CAT of index $I30 in file 0x30636 points to unused file 0x30f87.
Deleting index entry PA000A~1.CAT in index $I30 of file 198198.
Index entry PA052A~1.CAT of index $I30 in file 0x30636 points to unused file 0x30fcc.
Deleting index entry PA052A~1.CAT in index $I30 of file 198198.
Index entry PA0DAC~1.CAT of index $I30 in file 0x30636 points to unused file 0x3100c.
Deleting index entry PA0DAC~1.CAT in index $I30 of file 198198.
Index entry PA0ED3~1.MUM of index $I30 in file 0x30636 points to unused file 0x30ff3.
Deleting index entry PA0ED3~1.MUM in index $I30 of file 198198.
Index entry PA0FC2~1.CAT of index $I30 in file 0x30636 points to unused file 0x30ff6.
Deleting index entry PA0FC2~1.CAT in index $I30 of file 198198.
Index entry PA119F~1.CAT of index $I30 in file 0x30636 points to unused file 0x31050.
Deleting index entry PA119F~1.CAT in index $I30 of file 198198.
Index entry PA12CC~1.MUM of index $I30 in file 0x30636 points to unused file 0x30fbc.
Deleting index entry PA12CC~1.MUM in index $I30 of file 198198.
Index entry PA1425~1.CAT of index $I30 in file 0x30636 points to unused file 0x3104c.
Deleting index entry PA1425~1.CAT in index $I30 of file 198198.
Index entry PA14A4~1.MUM of index $I30 in file 0x30636 points to unused file 0x30f64.
Deleting index entry PA14A4~1.MUM in index $I30 of file 198198.
Index entry PA16C0~1.MUM of index $I30 in file 0x30636 points to unused file 0x30faf.
Deleting index entry PA16C0~1.MUM in index $I30 of file 198198.
Index entry PA17E0~1.MUM of index $I30 in file 0x30636 points to unused file 0x30f68.
Deleting index entry PA17E0~1.MUM in index $I30 of file 198198.
Index entry PA1C2D~1.MUM of index $I30 in file 0x30636 points to unused file 0x30fa3.
Deleting index entry PA1C2D~1.MUM in index $I30 of file 198198.
Index entry PA1D84~1.MUM of index $I30 in file 0x30636 points to unused file 0x30fc3.
Deleting index entry PA1D84~1.MUM in index $I30 of file 198198.
Index entry PA216B~1.MUM of index $I30 in file 0x30636 points to unused file 0x3100a.
Deleting index entry PA216B~1.MUM in index $I30 of file 198198.
Index entry PA21C4~1.CAT of index $I30 in file 0x30636 points to unused file 0x30f91.
Deleting index entry PA21C4~1.CAT in index $I30 of file 198198.
Index entry PA2363~1.CAT of index $I30 in file 0x30636 points to unused file 0x30fd3.
Deleting index entry PA2363~1.CAT in index $I30 of file 198198.
Index entry PA24E9~1.CAT of index $I30 in file 0x30636 points to unused file 0x30f6c.
Deleting index entry PA24E9~1.CAT in index $I30 of file 198198.
Index entry PA2629~1.MUM of index $I30 in file 0x30636 points to unused file 0x30fd1.
Deleting index entry PA2629~1.MUM in index $I30 of file 198198.
Index entry PA29BA~1.CAT of index $I30 in file 0x30636 points to unused file 0x30f94.
Deleting index entry PA29BA~1.CAT in index $I30 of file 198198.
Index entry PA2AA9~1.MUM of index $I30 in file 0x30636 points to unused file 0x30fe9.
Deleting index entry PA2AA9~1.MUM in index $I30 of file 198198.
Index entry PA306A~1.CAT of index $I30 in file 0x30636 points to unused file 0x30fff.
Deleting index entry PA306A~1.CAT in index $I30 of file 198198.
Index entry PA30D4~1.MUM of index $I30 in file 0x30636 points to unused file 0x30ff8.
Deleting index entry PA30D4~1.MUM in index $I30 of file 198198.
Index entry PA310C~1.MUM of index $I30 in file 0x30636 points to unused file 0x30f8c.
Deleting index entry PA310C~1.MUM in index $I30 of file 198198.
Index entry PA3601~1.CAT of index $I30 in file 0x30636 points to unused file 0x31029.
Deleting index entry PA3601~1.CAT in index $I30 of file 198198.
Index entry PA3926~1.CAT of index $I30 in file 0x30636 points to unused file 0x31003.
Deleting index entry PA3926~1.CAT in index $I30 of file 198198.
Index entry PA3E4E~1.MUM of index $I30 in file 0x30636 points to unused file 0x30faa.
Deleting index entry PA3E4E~1.MUM in index $I30 of file 198198.
Index entry PA3FE0~1.CAT of index $I30 in file 0x30636 points to unused file 0x30fd5.
Deleting index entry PA3FE0~1.CAT in index $I30 of file 198198.
Index entry PA4042~1.MUM of index $I30 in file 0x30636 points to unused file 0x30fb2.
Deleting index entry PA4042~1.MUM in index $I30 of file 198198.
Index entry PA4200~1.MUM of index $I30 in file 0x30636 points to unused file 0x30ffa.
Deleting index entry PA4200~1.MUM in index $I30 of file 198198.
Index entry PA4367~1.MUM of index $I30 in file 0x30636 points to unused file 0x30fcb.
Deleting index entry PA4367~1.MUM in index $I30 of file 198198.
Index entry PA45A6~1.CAT of index $I30 in file 0x30636 points to unused file 0x30f60.
Deleting index entry PA45A6~1.CAT in index $I30 of file 198198.
Index entry PA47C2~1.CAT of index $I30 in file 0x30636 points to unused file 0x30fae.
Deleting index entry PA47C2~1.CAT in index $I30 of file 198198.
Index entry PA4B61~1.CAT of index $I30 in file 0x30636 points to unused file 0x30fac.
Deleting index entry PA4B61~1.CAT in index $I30 of file 198198.
Index entry PA4D2F~1.CAT of index $I30 in file 0x30636 points to unused file 0x30fa0.
Deleting index entry PA4D2F~1.CAT in index $I30 of file 198198.
Index entry PA4E86~1.CAT of index $I30 in file 0x30636 points to unused file 0x30fc2.
Deleting index entry PA4E86~1.CAT in index $I30 of file 198198.
Index entry PA52C6~1.MUM of index $I30 in file 0x30636 points to unused file 0x30f93.
Deleting index entry PA52C6~1.MUM in index $I30 of file 198198.
Index entry PA5465~1.MUM of index $I30 in file 0x30636 points to unused file 0x30fd4.
Deleting index entry PA5465~1.MUM in index $I30 of file 198198.
Index entry PA556B~1.CAT of index $I30 in file 0x30636 points to unused file 0x31030.
Deleting index entry PA556B~1.CAT in index $I30 of file 198198.
Index entry PA5BAB~1.CAT of index $I30 in file 0x30636 points to unused file 0x30fe7.
Deleting index entry PA5BAB~1.CAT in index $I30 of file 198198.
Index entry PA5DA3~1.MUM of index $I30 in file 0x30636 points to unused file 0x30ffe.
Deleting index entry PA5DA3~1.MUM in index $I30 of file 198198.
Index entry PA5E6E~1.MUM of index $I30 in file 0x30636 points to unused file 0x30f55.
Deleting index entry PA5E6E~1.MUM in index $I30 of file 198198.
Index entry PA60F2~1.MUM of index $I30 in file 0x30636 points to unused file 0x30fd7.
Deleting index entry PA60F2~1.MUM in index $I30 of file 198198.
Index entry PA62AE~1.CAT of index $I30 in file 0x30636 points to unused file 0x30feb.
Deleting index entry PA62AE~1.CAT in index $I30 of file 198198.
Index entry PA6543~1.MUM of index $I30 in file 0x30636 points to unused file 0x30fe1.
Deleting index entry PA6543~1.MUM in index $I30 of file 198198.
Index entry PA6703~1.MUM of index $I30 in file 0x30636 points to unused file 0x3102a.
Deleting index entry PA6703~1.MUM in index $I30 of file 198198.
Index entry PA672E~1.MUM of index $I30 in file 0x30636 points to unused file 0x30f7b.
Deleting index entry PA672E~1.MUM in index $I30 of file 198198.
Index entry PA6855~1.MUM of index $I30 in file 0x30636 points to unused file 0x30f9b.
Deleting index entry PA6855~1.MUM in index $I30 of file 198198.
Index entry PA6A28~1.MUM of index $I30 in file 0x30636 points to unused file 0x31004.
Deleting index entry PA6A28~1.MUM in index $I30 of file 198198.
Index entry PA6B0E~1.MUM of index $I30 in file 0x30636 points to unused file 0x3100e.
Deleting index entry PA6B0E~1.MUM in index $I30 of file 198198.
Index entry PA6C42~1.MUM of index $I30 in file 0x30636 points to unused file 0x30fc5.
Deleting index entry PA6C42~1.MUM in index $I30 of file 198198.
Index entry PA6CD3~1.CAT of index $I30 in file 0x30636 points to unused file 0x3101b.
Deleting index entry PA6CD3~1.CAT in index $I30 of file 198198.
Index entry PA6E23~1.MUM of index $I30 in file 0x30636 points to unused file 0x3102e.
Deleting index entry PA6E23~1.MUM in index $I30 of file 198198.
Index entry PA6F40~1.CAT of index $I30 in file 0x30636 points to unused file 0x30fa5.
Deleting index entry PA6F40~1.CAT in index $I30 of file 198198.
Index entry PA7144~1.CAT of index $I30 in file 0x30636 points to unused file 0x30fb0.
Deleting index entry PA7144~1.CAT in index $I30 of file 198198.
Index entry PA7302~1.CAT of index $I30 in file 0x3063
 
 
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#9
ramkumar

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Thank you for your worthy discussion.


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#10
rajagopal

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Hi Dashing star,,

 

 

 

I don't have the tools to open up my PC to clean it, I can get the tools and do the clean-up

I opened up my laptop and cleaned heat sink fan this weekend..


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#11
Dashing star

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Thanks for letting us know!  ;)

 

1) chkdsk logs shows it deleted the bad sectors!  :thumbsup:

 

2) For Booting device in BIOS, In first booting device is Sata HDD? then ok!  :thumbsup:

 

3) Regarding Toolbars, I see this in Installed programs in control panel :mellow: , but you did not see it, so try this 1,

 

How to Uninstall the AOL Toolbar from Internet Explorer

  • Open your web browser.
  • Find the Settings button, which should be on the right side of the AOL toolbar.
  • Click Help and then click Uninstall Toolbar.
  • Restart your web browser so that the changes take effect.

How to Uninstall the AOL Toolbar from Firefox

  • Open Firefox and then choose the Settings option that is to the right side of the AOL toolbar.
  • Choose Uninstall toolbar.
  • Click OK on the window that pops up to confirm the uninstall. Restart Firefox for the change to take effect.

For removing zoneAlarm Toolbar:

 

Google Chrome

 

1. Click on the Customize icon (wrench or 3 bar icon) next to the address bar and navigate to Tools > Extensions.

2. Search for the ZoneAlarm Toolbar extension and remove it by clicking the trashcan icon next to them.

 

Mozilla Firefox

 

1. Type Ctrl+Shift+A.

2. On the Extensions and Plugin search for the ZoneAlarm Toolbar add-on and remove it.

 

Microsoft Internet Explorer

 

1. Click Tools and select Manage add-ons.

ZoneAlarm Security Toolbar

2. On the Toolbars and Extensions tab search for the ZoneAlarm Toolbar add-on and remove it if located.

 

4) Regarding cleaning pc is good! But be careful in doing this.  :thumbsup:

 

5) UAC on fine!  :thumbsup:

 

6) Run your pc with anti-virus scan once again and tell me whether it found anything! 


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#12
rajagopal

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Hi Dashing star,

 

3) Emeraldnzl helped me update my browsers - I think we removed the toolbars already( I definitely remember removing ZoneAlarm toolbar). Sometimes, the control panel program list still shows recently uninstalled programs, but when I click on it - some kind of message pops up saying "already uninstalled" or something like that. I followed your steps to find the ZoneAlarm and AOL toolbars in IE, chrome and Firefox but I don't see those toolbars installed..

 

4) Ya laptop clean up took a whole bunch of time..I dismantled the laptop using my laptop's hardware maintenance manual, but it was a little difficult to assemble it back. The BUS connectors had to be properly installed again. My laptop did not power on after I assembled it, then I had to dismantle it again and adjust the "power on" BUS connector cable to fit properly.. :) and then I was able to power on my laptop

 

 

6) I am running a full system scan using Microsoft security essentials. I will let you know about the results after the full scan is complete..

 

 

Thank you very much..


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#13
Dashing star

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Sorry for inconvenience ! actually i want to clean your laptop without dismantling it, it is my mistake that i did not properly give you that instruction! anyhow other than that all are ok regarding pc cleaning!

 

Do sfc /scannow in command prompt by going to start-->in search box type cmd.exe-->in the list appear right click on it-->run as administrator--> type sfc /scannow

 

Post back the result and also for virus scan.

 

Regards


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#14
rajagopal

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Hi Dashing star,

 

I scanned for virus  using Microsoft Security Essentials and it did not find any threats. Please see attached screenshot..

 

I also did the sfc scan and please see below for logs..

 

---------------------------------------------------------------------------

 

sfc /scannow

 

---------------------------------------------------------------------------

 

 

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\windows\system32>sfc /scannow
 
Beginning system scan.  This process will take some time.
 
Beginning verification phase of system scan.
Verification 100% complete.
 
Windows Resource Protection did not find any integrity violations.
 
C:\windows\system32>
 
 
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  • latest windows scan.jpg

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#15
Dashing star

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Go to start--> control panel--> Administrative tools-->services. In services windows search for the following and tell me the status and startup type,

 

  • HomeGroup Provider
  • Function Discovery Provider Host
  • Computer Browser
  • Server

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