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Mum's laptop keeps restarting after few minutes


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#16
zep516

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Lets look to see,

Download WhoCrashed
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
  • Put a tick in Accept then click on Next.
  • Put a tick in the Don't create a start menu folder then click Next.
  • Put a tick in Create a Desktop Icon.
  • then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish.
  • Click Analyze
  • It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it.
Copy and paste it into your next reply.
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#17
Alkalidum

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this is all i got :s

 

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

No valid crash dumps have been found on your computer


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#18
zep516

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Can you run the Laptop on battery power only and see if it restarts then ? I was concerned about the possibility of the ac adapter being defective, so I would like to try this.
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#19
Alkalidum

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Was looking good for a bit but it just restarted :(
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#20
zep516

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Do you mean with just the battery running and the ac adapter disconnected ?
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#21
Alkalidum

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Sorry, yes that was with just the battery running and adapter disconnected.
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#22
zep516

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Take the battery out and run it only with ac adapter

Next

Do you know how to take RAM out ? Should be a panel on the back of the Laptop with the RAM cards, take it all out except 1 module, then try 1 module at a time to see if restarting stops. Handel the ram carefully, discharge yourself by touching a doorknob before touching ram!

What's the make and model of the Laptop ?
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#23
Alkalidum

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Tried without the battery and its still restarting, i will attempt removing the RAM next.

Its an Acer Aspire.
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#24
zep516

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OK,

Let me know how that goes and if no luck I'll need to see a speccy report..

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.
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#25
Alkalidum

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checked both RAM cards and still getting restarts so i ran the speccy scan.

 

http://speccy.pirifo...XK1CEeyMMFHBSB3

Oops looks like i messed up putting the RAM back in, says i ony have 2GB ram now


Edited by Alkalidum, 21 September 2015 - 04:09 PM.

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#26
zep516

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How many gigs do you have ? Can you get it straightened out ? Let me know about that.

Also is that a,

Acer Aspire 7735 series notebook
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#27
Alkalidum

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managed to get the RAM back in correct, it has 6GB, says on the laptop 5733Z so guessing thats the model?


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#28
zep516

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I need to confirm the model for sure, I'll look in the report speccy and see if it's there.

The 7735 series has a possible BIOS issue that can cause the restarting

Why does my Acer Aspire 7735 series notebook restart randomly?
A timing issue in the notebook's BIOS may cause the system to restart unexpectedly. Updating the BIOS to version 2.00 or later addresses this timing issue and should resolve random restart issues. The latest BIOS for the Acer Aspire 7735 notebook can be downloaded from the Acer Drivers and Download page.
See here http://acer.custhelp...start-randomly?

Don't follow any instructions yet and don't up date the BIOS...

I want a Tech to look at this first before doing anything.

If you update the BIOS and the machine restarts in the middle we could end up with an unbootable computer.
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#29
Alkalidum

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Theres a sticker on the back with small writing that says 'acer aspire 5733 series' model number PEW71.
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#30
zep516

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Do you notice if the Laptop is hotter then normal ? Are ther air vents on the side that could be clogged ? Check for that.
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