Mum's laptop keeps restarting after few minutes
Posted 23 September 2015 - 03:14 AM
Posted 23 September 2015 - 04:55 PM
Try a hardware reset sometimes this exercise fixes problems.
To do that,
shut down the computer, remove the AC Adapter, remove the battery and hold down the power button for 30 seconds. Replace the battery and or ac adapter and restart the Laptop.
Chat with acer support professional.
See / ask if there is a possible BIOS issue with this model that causes "Restarting", that we know exists with the Acer Aspire 7735 series notebook.
Let me know if they have anything to say.
Posted 24 September 2015 - 05:44 AM
Posted 24 September 2015 - 06:21 AM
In the mean time is it possible to move it to a cooler location or put books on each side so air can flow underneath and even put a fan on it, just to see if any results are obtained by doing those things.
I'll be back later today, thanks for responding so quickly.
Posted 25 September 2015 - 07:26 AM
Acer still haven't replied back to me unfortunately, however i managed to prop up the laptop and stick a powerful fan beneath it and it has been running for about 2 hours without restarting so far, So im guessing its a problem with the internal fan.
Posted 25 September 2015 - 10:46 AM
Thank you so much for all your help! Hopefully shell look after it a little better now. Anything i should do to it to help her keep it clean from viruses etc.? I was thinking of updating it to windows 10 for her as i think it has better protection and easier to use.
Once again though thx for all the help, youve gone above and beyond just virus removal
Edit: Acer still never got back to me!
Edited by Alkalidum, 25 September 2015 - 10:47 AM.
Posted 25 September 2015 - 05:39 PM
Nice work with the fan !
I'm glad you got it working. Run a Malwarebytes scan once a week, always check the programs an features uninstall programs list for odd looking programs and uninstall them if found. Lots of adware installs there
Lot of people jumped on the Windows 10 up date bandwagon. I don't suggest it right now for mom..
I'll close this topic now in the usual manner....
You usually get infected because your security settings are too low.
Here are a number of recommendations that will help tighten them, and which will contribute to making you a less likely victim:
Safe Computing Practices please read Here
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.
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